February 2015 New Release Shipping Thread


Customer Service

Paizo Employee Customer Service Dire Care Bear Manager

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The following information, including dates and expected products, is what we currently estimate and may change.

New Releases in February

  • Paizo Subscription Products
    Adventure Path #91: Battle of Bloodmarch Hill (Giantslayers 1 of 6)
    Campaign Setting: Belkzan, Hold of the Orc Hordes
    Player Companion: —
    Maps: —
    Cards: —
    Roleplaying Game: —
    Modules: Daughters of Fury
    Tales: —
    Pawns: —
    Adventure Card Game: Skull & Shackles Adventure Deck 6: From Hell's Heart & associated promotional cards
    Adventure Card Game: Skull & Shackles Adventure Deck 4: Make Good Pack

    Edit: Map Pack: River Systems has been moved to March and and PF Tales: Firesoul has been moved to April. Added Make Good Pack for ACG: S&S deck 4.

  • Non-Subscription Products
    RPG: Strategy Guide (Pathfinder Roleplaying Game subscribers who preorder this set will receive a free PDF edition of this product when the print edition ships.)
    Edit: Moved to March.

  • Subscription Product by other Publishers
    Comics: —
    Battles Miniatures: —

  • Non Subscription Product by other Publishers
    Battles Miniatures: Iconic Heroes Set #1 If you have this item in your sidecart, we currently expect to ship it with your February subscription shipment.
    Edit: Wizkids has informed us of the new street date 02/25 so these are expected with March Subscriptions now.
    Legends—Rise of the Runelords #6: Spires of Xin-Shalast

    Edit: added Legends CD #6

  • Authorization (Order Spawning) Date: February 5th
  • Begin Shipping Estimate: February 9th
  • End Shipping Estimate: February 20th
  • Street Date for Paizo Products:February 25th

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Paizo Employee Customer Service Dire Care Bear Manager

Updated to include: Non Subscription Product by other Publishers
Battles Miniatures: Iconic Heroes Set #1 If you have this item in your sidecart, we currently expect to ship it with your February subscription shipment.

Edit for updated information:
Edit: Wizkids has informed us of the new street date 02/25 so these are expected with March Subscriptions now.

Paizo Employee Customer Service Dire Care Bear Manager

Updated to include Campaign Setting: Belkzan, Hold of the Orc Hordes moved from January.

Paizo Employee Customer Service Dire Care Bear Manager

Updated to include Modules: Daughters of Fury.

Sovereign Court

Pathfinder Companion, Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Just to be clear - if the Strategy Guide was previously ordered it will say preordered on the product description page?


Is the Iconic Heroes Set #1 still likely for inclusion with the February subscription shipment? I am trying to plan my gift card/ store credit purchase for this weekend.

Also curious if the 2nd and 3rd sets are on track to follow in March/April.

Paizo Employee Customer Service Dire Care Bear Manager

I've just updated the post. Due to product arrival delays the street date for Iconics Set #1 is now February 25 and we expect these to ship with March subscriptions.

Paizo Employee Customer Service Dire Care Bear Manager

DitheringFool wrote:
Just to be clear - if the Strategy Guide was previously ordered it will say preordered on the product description page?

Yes. If you have ordered it you should see:

"Note: This product is in your sidecart."

or

"Note: You purchased this product XXX YY, 201Z. View order."

in red text near the top of the product page.

Grand Lodge

RPG: Strategy Guide shows to be coming this month (February) on here, but on My Subscription page it is showing as next month. I am wondering which is correct so I can plan for how much money to put on my card.

Grand Lodge

Pathfinder Roleplaying Game Superscriber

Though I'm not an official it is next month if you look on the list above it says:

Roleplaying Game: —

i.e. nothing from the RPG line shipping this month.

There is also a known display error on the Stra Guide, also it is showing as March on my sub list now (even though I am one of the errors and haven't ordered it). Also the product page show March 25th as the availability date for the PDF :D

Dark Archive

mach1.9pants wrote:

Though I'm not an official it is next month if you look on the list above it says:

Roleplaying Game: —

i.e. nothing from the RPG line shipping this month.

There is also a known display error on the Stra Guide, also it is showing as March on my sub list now (even though I am one of the errors and haven't ordered it). Also the product page show March 25th as the availability date for the PDF :D

The Strategy Guide is not a part of the subscription so it would not show in the subscription area. It does show that it was suppose to be this month but I think it got pushed back another month, not sure yet but that is what it looks like.


Pathfinder Card Game Subscriber

See this post from the product discussion thread for the Strategy Guide. It is currently scheduled for March. The delays have been caused by a dockworker strike up and down the west coast, making it difficult to receive or even predict shipments.

Paizo Employee Customer Service Dire Care Bear Manager

It appears the Strategy Guide was pushed to March when I was on vacation and I didn't realize it until just now. Sorry for the confusion. Moving it to March.

Grand Lodge

Thanks Sara!


Pathfinder Adventure Path Subscriber
Sara Marie wrote:
It appears the Strategy Guide was pushed to March when I was on vacation and I didn't realize it until just now. Sorry for the confusion. Moving it to March.

The Product Schedule also has Map Pack: River System slated for March.

Paizo Employee Customer Service Dire Care Bear Manager

Updated original post as Map Pack: River Systems has been moved to March and and PF Tales: Firesoul has been moved to April.

RPG Superstar 2008 Top 32

Aww. I was looking forward to another PF Tales novel.

Paizo Employee Customer Service Dire Care Bear Manager

I've begun the subscription order spawning/auth process.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Ooh just go authorized. Slow month, though, it seems.

Paizo Employee Customer Service Dire Care Bear Manager

I'm not 100% sure, but I think that some of this month's products didn't make it in on time because there has been a general slowdown at the Port of Seattle. When I have confirmation or know if it will affect anything else I will update.

"West Coast ports are in rough seas due to slowdown." -Seattle Times

"West Coast ports could shut down in next 5 days." --Puget Sound Business Journal


Pathfinder Card Game Subscriber

Regarding the Iconic Heroes Set#1, for those whole only subscribe to the card game, would the delay mean that it won't ship until May when Wrath is released? (Unless of course we set it to ship on it's own)

Paizo Employee Customer Service Dire Care Bear Manager

NyteJKL wrote:
Regarding the Iconic Heroes Set#1, for those whole only subscribe to the card game, would the delay mean that it won't ship until May when Wrath is released? (Unless of course we set it to ship on it's own)

Correct. If you end up wanting to set it up to ship separately, you will need to contact customer service. Because it is still a preorder, it will keep bouncing back to the sidecart until it is off preorder status.

Paizo Employee Customer Service Dire Care Bear Manager

We are a little less than 1/2 way through the spawning/auth process.

Liberty's Edge

Starfinder Superscriber

If things are in process, will the current subscription just not show up at all?

If I look at my subscriptions page, it says things like (for the APs)

Quote:


Most recent volume:

Pathfinder Adventure Path #90: The Divinity Drive (Iron Gods 6 of 6) (PFRPG) shipped by 01/14/15 via USPS Package Service (estimated 4 to 8 business days in transit)

Next volume:
Pathfinder Adventure Path #92: The Hill Giant's Pledge (Giantslayer 2 of 6) (PFRPG) will be the next volume to ship

Notice that there's something missing (i.e. Giantslayer 1, Pathfinder #91). The Divinity Drive did in fact arrive in January, and according to the My Subscriptions page #92 is scheduled to ship in March. There's no mention anywhere of the February items. I've never noticed a gap like this before; is this just something standard I've never noticed before? Or is something up?

Paizo Employee Customer Service Dire Care Bear Manager

The auth/spawn process is supposed to be able to happen in 1 day. My tool for running it allows me to select 1 day as the start, which is typically Thursday. When you view your my subscription page, the estimates portion looks to see if the auth date has past. If its any time after Thursday, it assumes the auth/spawn is done and if you don't have an order it gives you an estimate of next month. Since the process is still running, you should be fine. Once it hits your account you'll have your order created and email sent and your My Subscriptions page will figure it out at that point.

Liberty's Edge

Starfinder Superscriber

Cool, thanks. I must just never have checked during the gap before.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

Sara Care Bear thank you for another successful authorization run. My February is starting out awesome. However now I pine away until shipping starts. LOL


Pathfinder Card Game Subscriber

If it's of any importance, I just got two order confirmations. One is a blank order and the other was for the Iconic Heroes Set #1 with the Make Good Pack for the Card Game being put into the side cart. Checking my subscriptions, it shows the Make Good Pack will not ship until May. No order created for Adventure Deck 6 and related promos

Paizo Employee Customer Service Dire Care Bear Manager

We are roughly at about 3/4's done I think. It has been overloading itself repeatedly today so I am not overly optimistic that it will finish tonight after I leave. I will be back over the weekend to check on it and restart it if needed.

Paizo Employee Customer Service Dire Care Bear Manager

8 people marked this as a favorite.

And now I'm off to go give a newly minted 3 year old the best birthday dinner I possibly can. Cheers!

Paizo Employee Customer Service Dire Care Bear Manager

NyteJKL wrote:
If it's of any importance, I just got two order confirmations. One is a blank order and the other was for the Iconic Heroes Set #1 with the Make Good Pack for the Card Game being put into the side cart. Checking my subscriptions, it shows the Make Good Pack will not ship until May. No order created for Adventure Deck 6 and related promos

I just sent you an email. We were poking your account since our test environment and live were not acting the same. Sorry for the confusion.


Pathfinder Card Game Subscriber

Thanks Sara. was just about to post that I just saw your email and figured that that was the reason. Thanks again

Paizo Employee Customer Service Dire Care Bear Manager

I've restarted things after they died last night. I'll check on it again tomorrow morning.

Dark Archive

Sara Marie wrote:
I've restarted things after they died last night. I'll check on it again tomorrow morning.

Hello Sara and thanks for your informations.

I was wondering if you maybe forgot the "Pathfinder Origins #1" comic.
According to it´s publisher Dynamite Entertainment it came out february 4th.

Thx

Paizo Employee Customer Service Dire Care Bear Manager

My information was that we did not have it. I will have to double check on that tomorrow (monday) morning.

Paizo Employee Customer Service Dire Care Bear Manager

Restarted it again this morning and it has now finally finished. If you were expecting an order this month and one did not get created for you, let us know via a new thread, email or phone call.

Dark Archive

Pathfinder Adventure Path Subscriber
Sara Marie wrote:
My information was that we did not have it. I will have to double check on that tomorrow (monday) morning.

Dosent seem to have come out on comixology so may have been delayed.

Dark Archive

It seems it has been moved to february 18th.

Thank you. :-)

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just to double check that Pathfinder Origins #1 did not ship? As I do not see it in my subscription queue, just issue #2

Paizo Employee Customer Service Dire Care Bear Manager

Origins #1 has not shipped. We expect it currently with March subs.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Does the "ship as soon as possible" option mean much in regard to the comics?

Paizo Employee Customer Service Dire Care Bear Manager

Nope, unfortunately not.

Paizo Employee Customer Service Dire Care Bear Manager

Just chatted with Will about the status of February subscriptions and anything that was good to go should be gone. If your order is pending and you aren't sure why, let us know and we'll take a look.

Liberty's Edge

Sara,

can you guys please check on my pending order. if the dice bag is holding up my order (again), please move it to the side cart. Thanks!


Pathfinder Companion, Lost Omens Subscriber

Sara quick question before I start a new thread about my order.
This is about the new adventure path. My order status shows -
"Package Tracking Item(s) have already shipped"
Should it normally show a tracking number? Or no?

Customer Service Ray of Funshine

Ioz wrote:

Sara quick question before I start a new thread about my order.

This is about the new adventure path. My order status shows -
"Package Tracking Item(s) have already shipped"
Should it normally show a tracking number? Or no?

The tracking link should be in the shipping confirmation email, if shipping is available for your shipping method (which, in this case, it should be).

Customer Service Ray of Funshine

Forgottenprince wrote:

Sara,

can you guys please check on my pending order. if the dice bag is holding up my order (again), please move it to the side cart. Thanks!

It does, indeed, look like that is the culprit. Sorry about that!

I have moved it back to the sidecart and your order should be able to ship in the near future.

Liberty's Edge

Sharaya wrote:
Forgottenprince wrote:

Sara,

can you guys please check on my pending order. if the dice bag is holding up my order (again), please move it to the side cart. Thanks!

It does, indeed, look like that is the culprit. Sorry about that!

I have moved it back to the sidecart and your order should be able to ship in the near future.

Thanks!


Pathfinder Companion, Lost Omens Subscriber
Sharaya wrote:
Ioz wrote:

Sara quick question before I start a new thread about my order.

This is about the new adventure path. My order status shows -
"Package Tracking Item(s) have already shipped"
Should it normally show a tracking number? Or no?
The tracking link should be in the shipping confirmation email, if shipping is available for your shipping method (which, in this case, it should be).

Totally forgot to check there...

Thanks my funshine friend!!!


*Awaits the March 2015 thread* ;)

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