Customer Service Dire Care Bear Manager
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- Paizo Subscription Products
Adventure Path #87: The Choking Tower (Iron Gods 3 of 6)
Campaign Setting: Ships of the Inner Sea (PFRPG)
Player Companion: Advanced Class Origins (PFRPG)
Maps: Map Pack: Starship Corridors
Cards: —
Roleplaying Game: Monster Codex
Modules: —
Tales: Nightblade
Pawns: Mummy's Mask Pawn Collection
Adventure Card Game: — - Subscription Product by other Publishers
Comics: Pathfinder City of Secrets #5
Battles Miniatures: — - Not-Quite-Subscription-Yet Products by other Publishers
Pathfinder Legends—Rise of the Runelords #4: Fortress of the Stone Giants CD - Authorization (Order Spawning) Date: October
2nd6th?
- Begin Shipping Estimate: October
6th7th
- End Shipping Estimate: October[s] 17th
- Street Date for Paizo Products: October 22
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
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That's right. Vic mentioned here the delay with Adventure Deck 2 pushing all the other Adventure Decks back by a month, so no Adventure Deck 3 in October.
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Any idea when the example shipments are going to be back up? As a UK subscriber, shipping costs are difficult to predict so I use the subscriptions page to get a rough estimate of how much the month's shipment is going to cost and without it I'm a bit stuck.
Hi all,
I have just emailed customer service to suspend my Pathfinder rpg subscription for the next few months. I've been trying to do it on the site, but the pages have been undergoing maintenance (although I could be looking in the wrong place).
I understand you're all busy right now, but I thought I'd drop the request here as well as the email...
Thanks!
Apocryphile: There is no place on the site where you can suspend your subscriptions yourself, you need to contact CS.
That said, posting here is probably best (though you might want to create your own thread), as (last I heard) they had a backlog of close to 2000 emails in their inbox.
Anyway...
Thank you Paizo!
Thank you for another great sale!
My wallet keeps getting thinner and thinner...
I just hope you have enough staff in the warehouse to handle that sale and the regular orders and subscriptions this month...
Looking foreward to receive my subscription order pending email for October.
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Customer Service Dire Care Bear Manager
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Current email count is 2007. I tried really hard to get it under 2000 before Sharaya and Katina got in this morning because hitting 2k is pretty depressing, but alas, couldn't seem to get them out faster than they came in. We are doing our best to triage the situation.
That being said, we came across an issue with how shipping costs are displayed and we are currently assessing the situation. We won't be authorizing/spawning today and I am holding off on changing things too permanently until we have a better idea of where we sit.
thanks
sara marie
We won't be authorizing/spawning today and I am holding off on changing things too permanently until we have a better idea of where we sit.
thanks
sara marie
*pouts*
Apocryphile: There is no place on the site where you can suspend your subscriptions yourself, you need to contact CS.
Thanks Franz.
2000 emails is ouch.
Sorry I added to that pile, I'll do my best not to in future!
Sara Marie - is the timetable in the first post above still valid? Thanks
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Customer Service Dire Care Bear Manager
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I apologize as I thought I had updated it, but apparently had not. We had a ship issue crop up last week and had to fix that up first. It was touch and go if it would be ready by today. It looks good in their end and in our test environment so I will be starting it within the next couple hours.
thanks
sara marie
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Customer Service Dire Care Bear Manager
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I know how much people need that functional, but unfortunately I do not have an estimate.
http://paizo.com/threads/rzs2rjw4?ETA-on-Return-of-Example-Shipments
Got my authorization e-mail. Looks good. Thanks Sara Marie, always a pleasure.
Sara Marie,
I Received my authorization tonight and just wanted to try to address this while there is still time. I sent Customer Service an email to suspend my Campaign Setting sub for the month but it has been authorized anyway. I realize that the email backlog is massive so and that's why I'm checking in here too.
Yup just got mine too, postage 113 books 120 :D
Still bloody cheap tho!
I see my auth came through last night, but the Pathfinder Legends #4 wasn't part of it.
Has that been delayed? Or did it not correctly slide from my side cart to the order?
Received my authorization last night as well.
However, last week I started a new subscription (PACG) and it authorized and shipped immediatly instead of waiting for my monthly shipment. Not a huge deal, definitely not upset, but wanted to bring it up in case this is another glitch in the system.
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Customer Service Dire Care Bear Manager
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I see my auth came through last night, but the Pathfinder Legends #4 wasn't part of it.
Has that been delayed? Or did it not correctly slide from my side cart to the order?
It doesn't look like it made it from the order to the sidecart so it was just chilling by itself in an order. I've combined them and I will send a new confirmation email.
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Customer Service Dire Care Bear Manager
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Received my authorization last night as well.
However, last week I started a new subscription (PACG) and it authorized and shipped immediatly instead of waiting for my monthly shipment. Not a huge deal, definitely not upset, but wanted to bring it up in case this is another glitch in the system.
The glitch lies in our order checkout system and its less of a "glitch" and more of just "confusing interface" because sometimes you have to go backwards through checkout buttons to find the option for combining with subscription shipments.
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Customer Service Dire Care Bear Manager
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Sara Marie,
I Received my authorization tonight and just wanted to try to address this while there is still time. I sent Customer Service an email to suspend my Campaign Setting sub for the month but it has been authorized anyway. I realize that the email backlog is massive so and that's why I'm checking in here too.
I've suspended the subscription and put Ships of the Inner Sea in your sidecart for when you unsuspend it. Just let customer service know when you are ready to unsuspend it.
EDIT; I just read the email and it sounds like you want it cancelled, not suspended. Please let me know if this is not the case.
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Customer Service Dire Care Bear Manager
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Auth/Order spawning is all done. If you didn't get your order spawned and you were expecting it too please let customer service know. Keep in mind there was no card game release this month. Deck #2 should have shipped in September. I did notice that some people who started with the add-on deck last month didn't have deck #2 spawned. If you still don't have an order for deck #2, let customer service know.
The glitch lies in our order checkout system and its less of a "glitch" and more of just "confusing interface" because sometimes you have to go backwards through checkout buttons to find the option for combining with subscription shipments.
You're right. That is confusing. If I understand you correctly, there's a button in the interface that will tell the system to ship a new subscription with my monthly subscriptions. ;-)
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Customer Service Dire Care Bear Manager
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Yes. Because its for a new subscription, it needs a starting line item to begin. And it has to put that starting line item somewhere. And since its already been released it defaults to shipping right now so that you can get your new subscription item right away.
It doesn't look like it made it from the order to the sidecart so it was just chilling by itself in an order. I've combined them and I will send a new confirmation email.I see my auth came through last night, but the Pathfinder Legends #4 wasn't part of it.
Has that been delayed? Or did it not correctly slide from my side cart to the order?
Thank you kindly, Sara.
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Was it an email that says "A package containing # items from Paizo Order #0000000 is expected to ship from the Paizo warehouse by Friday, October 24 via some delivery service, estimated # to # business days in transit." or something like that?
If so, that email gets generated when the label for your package is printed. It usually (usually) gets shipped in the next day or two. The date on the end is simply the date they expect to have all shipping done. Every single email will say that date, not just yours. So don't take that to mean it won't ship until the 24th. Take it to mean they are close enough to your order in the shipping queue that they printed your label.
Any chance for an update on how far along the shipping process has gotten before everyone leaves for the weekend?
At least I hope everyone leaves for the weekend.
Ah well, as long as it's ticking along.
Monday is a federal holiday, so anything being shipped by USPS wouldn't go anywhere anyway. UPS works Columbus Day, though.
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Boo for Columbus!
Cheers for Leif Eriksson!
I don't think Columbus Day is a public holiday in Washington State, so i imagine the Paizo team will be working as usual on Monday. Maybe USPS won't work, but we should still get our pdf copies as i think they are dropped into our downloads when the label for the postal delivery is generated. But i could be wrong!
Unfortunately, according to Wikipedia, only Hawaii, Alaska, Oregon, and South Dakota do not recognize Columbus Day at all, In fact, just last week, the Seattle City Council has voted to replace Columbus Day by the new Indigenous Peoples' Day, as various other cities have done since 1992. So, I guess, we're out of luck.
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I don't think Columbus Day is a public holiday in Washington State, so i imagine the Paizo team will be working as usual on Monday. Maybe USPS won't work, but we should still get our pdf copies as i think they are dropped into our downloads when the label for the postal delivery is generated. But i could be wrong!
You are.
The Paizo office will be closed on Monday, October 13.
We will reopen on Tuesday, October 14.
Regardless of what Seattle or Washington state do, Columbus day is a Federal holiday. No USPS.
-Skeld
Nonsense. The lizard men were here first. :-)