Hi Hawkmoon,
The thread you linked above leads to a discussion about the OP Demo kit for RotR...unless I am missing something? I don't see any chatter about payment authorizations. I've gotta be missing something...
Oops. Yeah. That should be this link:
Correct link.
Ok, phew! I thought I was going crazy. Thanks a ton.
You are welcome. Sorry for the confusing link. I must have had multiple tabs open when I posted that and copied the wrong URL.
For those keeping track, My Amazon order for the base set just shipped with a projected delivery of Monday the 15th. I pre-ordered in June, so that may effect the timing.
Dumb question...
Has the Character Add-on for S&S been released yet? I don't show it as being shipped in my account, but the order shows as "complete".
Well I am awaiting a response from the customer service desk.
I received my copy of the base set which has no promo's or add-ons with it.
No confirmation that this was being sent on its own and for someone living in the UK this has been a costly experience. The only reason I opted to pay the charge was that it kept me in the subscription and I received the promos.
I could have got this quicker and cheaper and would have taken that route if I knew I was just receiving the base set with nothing.
To add insult to injury I got a letter stating a £20 charge to even get the copy from the courier they use.
Disappointed and it has taken the fizzle of getting this.
:(
May consider cancelling my subscription soon as this has seriously put me out of pocket.
Apologies if this in the wrong place to post this.
The character add-on deck was delayed until this month. You should have received an email about it on or around August 26th. The promos are all associated with the base set, so they will be coming this month. And to help make up for the delay, Paizo is giving a copy of the Blessing promo in every subscription order for the rest of Skull and Shackles.
And, while it isn't much consolation now, Paizo actually offers to allow subscribers to cancel their subscription and restart with the character add-on (skipping the base set). That is the reason all the promos are tied to the character add-on. And the purpose is actually to help international subscribers like you avoid the high shipping cost for the base set. Those people then buy the base set locally. You don't miss any promos, and you save money.
Sorry you had a bad experience. But if you do decide to stick around for Wrath of the Righteous, I'd recommend looking into that option, as it sounds like it will save you a good bit of money.
I just posted this in the customer service thread, but I'll repeat it here.
It is display issues. And a few different ones are combining together to create a perfect storm of confusion.
I'm an example of a typical subscriber (got my Base Set in August, didn't get my Character Add-on Deck due to the delay). Here is what my subscription page says. I'm going to number them so I can use them as examples:
Payment method authorized: October 2
Should ship by: October 241. 1x Pathfinder Adventure Card Game—Subscriber Promo Card: Ranzak~ (in sidecart)
2. 1x Pathfinder Adventure Card Game—Promo Card: Mogmurch~ (in sidecart)
3. 1x Pathfinder Adventure Card Game—Promo Card: Goblin Keelhaulin'~ (in sidecart)
4. 1x Pathfinder Adventure Card Game—Promo Card: Goblin Weidling~ (in sidecart)
5. 1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99 (in sidecart)
6. 1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
7. 1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
8. 1x Pathfinder Adventure Card Game—Promo Card: Blessing of Zogmugot~
9. 1x Pathfinder Adventure Card Game—Promo Card: Owlbeartross~
10. 1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea, $15.99
11. 1x Pathfinder Adventure Card Game—Promo Card: Blessing of Zogmugot~
12. 1x Pathfinder Adventure Card Game—Promo Card: Goblin Pegleg~
13. 1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 3: Tempest Rising, $15.99
Ok. So what's happened here? Well, first of all the subscription system knows you were scheduled to have your subscription authorized already (it was pushed back). And you haven't (no one has). So it is saying "Hmm...You missed your September subscription. I'll reschedule it all for October." But that is just one part of the system. It isn't the part of the system that actually creates the orders. So don't worry, they are hoping to authorize today. That order will not include items 11, 12 or 13, since they really do belong to October. (The Blessing of Zogmugot that belongs in September is item 8.)
Now, what about items 6 and 7? Both are display glitches. I already got my Base Set (item 6) and my character add-on deck is sitting in my sidecart (compare items 5 & 7). So items 6 and 7 won't authorize. Because again, we are seeing the "subscriber side" of the system, not the part of the system that actually creates real orders.
So, if yours looks like mine, honestly, don't worry. Just check your authorization email when you get it. (It takes a few days for the authorization process to run, so even if Sara Marie starts it today yours might not happen today. Just wait for Sara Marie to say "authorization complete.") Make sure it looks good. Contact customer service if anything is wrong on it. And then just wait for your shipping email.
Those are the authorization emails. The process is running as we speak.
I'm dying in anxious anticipation of my authorization email.
Me too!! Feels like I keep refreshing my email inbox once every 10 minutes...
I got the authorization email, but I still haven't gotten any indication of when Mogmurch/Ranzak are being sent out (I picked up my subscription at Gencon). Are those still being mailed out?
They were mailed out last Friday, but they couldn't do it with an email to everyone who should get them. See this post.
email received and my wife couldn't be happier
Huzzah! Authorization email received promising the long-awaited Add-on Deck, the second adventure, and SIX PROMOS! An early Christmas when the package arrives ...
They were mailed out last Friday, but they couldn't do it with an email to everyone who should get them. See this post.
Awesome.
It's too bad all the customer service posts are titled with the order number. Makes it hard to see if anyone's having the same issue as me... but I figured you'd know what was going on XD
Yeah, got an email, but it also says will ship in 2-14 days. Would be really nice if I could get it on, or before, my FLGS...
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They were mailed out last Friday, but they couldn't do it with an email to everyone who should get them. See this post.Awesome.
It's too bad all the customer service posts are titled with the order number. Makes it hard to see if anyone's having the same issue as me... but I figured you'd know what was going on XD
Actually, customer service posts can be titled just like any other post. Mine (that was linked) was because it was that specific order number. But another that was about the bard deck I bought at GenCon was titled differently. Hawkmoon has a way of searching posts to find just about anything.
Did the happy dance last night when we received our email!!
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Mine was actually set to deliver between Sept-22 and Oct-4, but then showed up on the front porch on Sept 14 (or possibly the afternoon of Sept 13 and we didn't notice) as a VERY pleasant surprise.
Broke out the box, organized the cards, read through them. Hopefully I will get a chance to play this weekend.
Just the base set?
I got an email yesterday saying that my order is expected to ship by NEXT Friday. Is this normal? every other company I've ever ordered from send the shipping email when the package actually ships.
Only started subscribing in August, and as I was character add-on only, it never got past spending 4-weeks at "Pending" so still not really sure what to expect.
I got an email yesterday saying that my order is expected to ship by NEXT Friday. Is this normal? every other company I've ever ordered from send the shipping email when the package actually ships.
Yeah, that's what all the 'shipping' emails I've had so far have been. I've just learnt to estimate based on that.
It's because they use a subscription model, rather than the more usual selling structure. As such, most of the month is quiet(er) and then they get a phenomenal number of orders in the space of twenty four hours.
Paizo are also not interested in hiring an army of casuals one day a month, so the permanent warehouse crew of five or so (possibly augmented with the odd CEO*) deal with the monthly "spike" in orders by spreading fulfillment of them out over a week or two.
The goal is for subscribers to get their shipments on or about the street date but some will be a few days early and some will be a few days later.
So can any other Europe-based subscribers give any indication of how long it typically takes from the shipping email to actually receiving the package? I think the official timescales are quite broad.
Despite the vast delivery timescale given in the shipping emails, I tend to get mine (London) exactly a week after the 'ship by' date, so if I was a betting man, I'm expecting it on 3 October
(This month's estimate comes with a caveat, however, which is whether the inclusion of both the character add-on deck and the adventure deck forces me to pay import fees. Pretty sure the combined price is enough to trigger them, although I thought I saw something in the details online that said they waive any fee that's sufficiently small. If I've completely imagined that, or I'm right but the fee is not sufficiently small, that'll add another business day for me to get the notification and another to actually get the delivery, so I'll be looking at more like 7 October)
Wait, are you not subscribing? You are just buying them off the Paizo website as pre-orders? I notice you don't have the subscriber tag. If you are buying them from Paizo, you probably definitely want to subscribe instead of simply ordering each one. First, its cheaper. Second, you get promo cards.
Or are you buying them from a different retailer than Paizo? (Which is perfectly fine. I just wasn't sure exactly what you are saying.)
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No, not a subcriber, just pre-ordered them. I probably should, but...Wait, are you not subscribing? You are just buying them off the Paizo website as pre-orders? I notice you don't have the subscriber tag. If you are buying them from Paizo, you probably definitely want to subscribe instead of simply ordering each one. First, its cheaper. Second, you get promo cards.
Or are you buying them from a different retailer than Paizo? (Which is perfectly fine. I just wasn't sure exactly what you are saying.)
Oh. Well yeah. If you are buying from Paizo you should definitely subscribe. You can cancel the subscription whenever you want (no obligation what so ever). So, you'd save money, get extra cards, and probably get it sooner.
Chief Technical Officer
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Actually, virtually every company will give you notice when the system prints a shipping label. But as they ship every day it is pretty much the same day it leaves their facility. The difference here is that Paizo does hundreds of picks and shipment labels in one day, but their shippers probably simply grab from the pile whatever they can fit on the truck for one day.
Hopefully as they grow their next building will include a proper dock and they can just call up FedEx or USPS and say 'Hey, next Tuesday bring a real truck'. But for now we can just hope their printer doesn't screw up immediately before GenCon again.
We have a large warehouse with multiple "proper" docks—that's not the issue here. The main issue is optimizing throughput, so we split things into two groups—a "label run", which covers all of the shipments that many people have in common, and a "pick and pack" run, which involves all of the unusual orders that don't benefit from bulk processing. So in one part of the warehouse we have workers assembling the latter group package by package, while in another part of the warehouse we have machines cranking out thousands and thousands of labels while workers pack thousands and thousands of identical boxes or envelopes, place labels on them, and put them into shipping bins for those trucks. Labels come out far faster than boxes can be packed—it takes a day or two to generate the labels, but it takes many days to process them, meaning a package could actually take a few days to leave the building after the system has processed the shipment, so we provide a wide shipping window to cover that range. It's a worst-case estimate—most packages will actually leave the building well before that window closes.
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Hmm, makes me wonder what subs I might have that make me non standard and thus always a couple of days behind... could simply get those locally to speed the rest of the month up. Would be nice for months such as this where I won't likely get my class deck in time for OP to start as the auth happened Wednesday but the package still wasn't boxed by end of day Friday.
Paizo totally needs lots of interns to work as packer-bots.
Paizo totally needs lots of interns to work as packer-bots.
If you select gamer-interns, you may be able to pay them with after-work gaming sessions :P It could be the proverbial carrot-on-a-stick too: "Sorry, folks. Game can't start until this pile of boxes has been processed." Whoo, look at them work!
By the by, if you start doing that, let me know. We might need to move to the US then ^_^ (or do you want to have a EU warehouse, wink wink, nudge nudge)
Has anyone actually received Adventure 2 yet?
I got the authorisation email last week saying it had been sent (wouldn't have arrived yet, as am in UK) - then I saw Vic's comment on the Organised Play thread that it's been delayed.
Does this mean that Adventure 2 will be in these dispatches, or not?
Has anyone actually received Adventure 2 yet?
I got the authorisation email last week saying it had been sent (wouldn't have arrived yet, as am in UK) - then I saw Vic's comment on the Organised Play thread that it's been delayed.
Does this mean that Adventure 2 will be in these dispatches, or not?
Adventure Deck 2 has not been sent out to anyone yet, at least that is what I understood from Vic's post.
Adventure Deck 2 has not been sent out to anyone yet, at least that is what I understood from Vic's post.Has anyone actually received Adventure 2 yet?
I got the authorisation email last week saying it had been sent (wouldn't have arrived yet, as am in UK) - then I saw Vic's comment on the Organised Play thread that it's been delayed.
Does this mean that Adventure 2 will be in these dispatches, or not?
Hmm I think it has been shipped. I've got a tracking number, at least, for a package that Paizo says includes Deck 2. I won't know until Friday what's inside the box, but I doubt they'd bill me for something and not ship it and not say anything. Especially after last month.
My adventure deck two has shipped also. Though I haven't received it yet..