Has anybody recieved their shipping email yet for S&S?


Pathfinder Adventure Card Game General Discussion

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Silver Crusade RPG Superstar 2014 Top 16

Still waiting on mine as well. I feel bad for those subscribers who, like me, haven't gotten their download of the Advanced Class Guide yet, but luckily I have an awesome friend who let me borrow a copy.


Haven't received an email yet and I know the Subscription info is kinda inaccurate, but what I'm seeing now is a little worrying.

It shows the S&S base set as pending with subscription pricing...

and then the S&S base set AGAIN with dates (not pending), but at full price.

I'm not going to get double or having to pay full price as a subscriber, right?


Pathfinder Card Game Subscriber

The My Subscription page is displaying wrong. Don't worry, they won't do that to you.

Sovereign Court

I'm hoping to get a response from my Tuesday email to support about whether my character add-on is actually shipping September, because I haven't gotten any shipment or payment email of any kind. I have full trust in Paizo though, enough that I was actually surprised not to get a response within 24 hours, they're just that fantastic!


So this turns up on my subscription page and I must admit I am more confused than before :/

Est. Date Estimated Subtotal* Estimated Current
Shipping & Handling Estimated Total*
currently pending
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Subscriber Promo Card: Ranzak~
1x Pathfinder Adventure Card Game—Promo Card: Mogmurch~
1x Pathfinder Adventure Card Game—Promo Card: Goblin Keelhaulin'~
1x Pathfinder Adventure Card Game—Promo Card: Goblin Weidling~
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
$63.98 UPS Ground: $19.20 $83.18
Payment method authorized: September 4
Should ship by: September 26
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Promo Card: Owlbeartross~
1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea, $15.99
$79.97 UPS Ground: $19.20 $99.1

Does this mean I lost out on the promos as my shipment in September doesn't mention them?

Dark Archive

Mine shows similar, if it's still that way tomorrow I'll fire off an e-mail.
(Being in the UK means that calling them will most likely be awkward - and potentially expensive).


Pathfinder Card Game Subscriber
Troymk1 wrote:

So this turns up on my subscription page and I must admit I am more confused than before :/

Est. Date Estimated Subtotal* Estimated Current
Shipping & Handling Estimated Total*
currently pending
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Subscriber Promo Card: Ranzak~
1x Pathfinder Adventure Card Game—Promo Card: Mogmurch~
1x Pathfinder Adventure Card Game—Promo Card: Goblin Keelhaulin'~
1x Pathfinder Adventure Card Game—Promo Card: Goblin Weidling~
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
$63.98 UPS Ground: $19.20 $83.18
Payment method authorized: September 4
Should ship by: September 26
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Promo Card: Owlbeartross~
1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea, $15.99
$79.97 UPS Ground: $19.20 $99.1

Does this mean I lost out on the promos as my shipment in September doesn't mention them?

No. See my post above. The Base Set and Character Add-on Deck appearing in your September subscription is wrong. They are part of your August subscription, where they are listed with your promos. Your September subscription will only be Adventure Deck2 and the Owlbeartross promo.


Pathfinder Adventure Path, Rulebook Subscriber

My order page shows that I have S&S base set listed twice - pending for August and for September. Is this part of the glitch, too? I have a subscription so I should only have 1 copy coming (eventually).


I should mention how EXTREMELY <EXPLETIVE> an Owlbeartross sounds...

Sovereign Court

Well, my Add-On deck has been put into the "pending" shipment. It's still also listed in the September shipment with a Base Set I didn't order, but that seems to be a common, simple system issue that won't actually happen. Now to hope my Add-On deck with promos gets sent out tomorrow (unlikely since I haven't even been charged yet)

hfm wrote:
I should mention how EXTREMELY <EXPLETIVE> an Owlbeartross sounds...

Agreed. I have a friend who I'm going to force to play a game of PACG once I get it (he's never played). He hates Owlbears ever since the night of D&D where he was ganged up on by them, knocked out, resurrected, and then brutally devoured by another one...

Scarab Sages

Pathfinder Card Game Subscriber

My authorization expired on my card. I am hoping that does not mess up shipping for my subscription. =(


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Nope, that's what's supposed to happen. The authorisation when subscriptions are spawned is actually a troubleshooting check - it means that if there is some glitch in Paizo talking to your bank such that your subscription isnt going to go through, you'll have a heads up and can spend a day or two sorting it out before the actual payment is processed.

In your case, it means the bank accepted Paizo's transmission glitch-free so when your sub gets to the front of the queue, everything should run like clockwork.


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Pathfinder Adventure, Adventure Path, Card Game, Maps, Rulebook Subscriber; Pathfinder Battles Case Subscriber

I'm thinking their clockwork could use a potion of lubrication right about now - which is reportedly an actual card in the S&S base set. Being a PACG subscriber I can't confirm this since... well, you know.

Pathfinder ACG Designer

Kevin Trafton wrote:
I'm thinking their clockwork could use a potion of lubrication right about now - which is reportedly an actual card in the S&S base set. Being a PACG subscriber I can't confirm this since... well, you know.

LUCUBRATION, you heathens!

Pathfinder Adventure Card Game Designer

Tanis O'Connor wrote:
Kevin Trafton wrote:
I'm thinking their clockwork could use a potion of lubrication right about now - which is reportedly an actual card in the S&S base set. Being a PACG subscriber I can't confirm this since... well, you know.
LUCUBRATION, you heathens!

I may have mentioned this as a possibility.


Kevin Trafton wrote:
I'm thinking their clockwork could use a potion of lubrication right about now - which is reportedly an actual card in the S&S base set. Being a PACG subscriber I can't confirm this since... well, you know.

There is a potion of lucubration in the set and people will continue misreading it as lubrication.


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Pathfinder Adventure, Adventure Path, Card Game, Maps, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Blazej wrote:
Kevin Trafton wrote:
I'm thinking their clockwork could use a potion of lubrication right about now - which is reportedly an actual card in the S&S base set. Being a PACG subscriber I can't confirm this since... well, you know.
There is a potion of lucubration in the set and people will continue misreading it as lubrication.

I think I will rather enjoy "misreading" this card for quite a while.


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Pathfinder Card Game Subscriber

Looks like some people need to become lucubrators and do some lucubrating to improve their lexicon of 17th century Latin root words.

Sovereign Court

Just accept it, no group will ever make it through the AP without just giving up and always saying lubrication haha


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Paizo Superscriber; Pathfinder Companion Subscriber; Starfinder Charter Superscriber
Hawkmoon269 wrote:
Looks like some people need to become lucubrators and do some lucubrating to improve their lexicon of 17th century Latin root words.

I suspect that a fair number of people will default to a D4 on this check, or fail on purpose.


Just got off phone with Paizo CS. Let's just say a bunch of people will not be happy. I'll wait for their official post on this.

/sad


delslow wrote:

Just got off phone with Paizo CS. Let's just say a bunch of people will not be happy. I'll wait for their official post on this.

/sad

Sigh. I'm guessing Organized play will be pushed back to accommodate. School starts back up for me next week so I guess no more thinking I'd have it to mess around with before then.


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As a first time subscriber, this thread leaves me a bit more than disappointed. I accepted the fact that I'd be paying more than what it would cost at my local shop, even with the subscription discount. I convinced myself the promo cards each month and delivery to my front door were the differentiators.

Now, reading comments about how this happens every August truly sets me off. Some else mentioned the fact that Gencon happens every year and next year's dates are already set. Using this as an excuse for a delay in delivery is extremely poor. Printing errors are something I understand and can accept. So, the delay in the add-on decks I'm okay with...but again here, a notification from the company instead of from another subscriber who did the legwork is also poor.

Depending on how this is handled by Paizo from this point on, will determine my subscription status. I'm finding it hard to come up with reasons for keeping my subscription, at this point. I am currently playing through RotR without any promo cards and truly enjoying the experience. I imagine I will enjoy S&S just as much sans promos.

Paizo, please provide a clear message to your consumer base waiting for their subscriptions regarding the status of our orders.

Provide transparency to the issue(s) causing this delay in shipping of our product(s).

Finally, share steps taken to improve on the guest service and how you will ensure delays and lack of communication are reduced or eliminated from future product fulfillments.

Dark Archive

Erik just put up what was happening in the August subscription thread.

Erik Keith wrote:

Greetings again Everyone,

Its likely that you know how crazy this month has been for us. When we were setting up this months subscription shipments we were confident that we would be able to have both the Skull & Shackles Base Set and Character Add-On Deck shipped out within our originally estimated fulfillment times. As you may have seen in our previous blog relating to the Character Class Decks the card game suffered a number of manufacturing issues that slowed down our originally planned release dates. While we pushed back to release dates on the Character Class Decks we still expected that we'd have the Skull & Shackles Character Add-On Deck ready for shipment without delaying this months subscriptions.

As the estimated fulfillment date drew closer we still had confidence that the Character Add-On Deck would be ready to fulfill subscribers orders, but, as of today the 22nd, its clear we misgauged our ability to do so.

At this time customer service is moving subscriber copies of the Character Add-On Deck and preexisting promotional cards to ship with September subscription shipments, ensuring Base Sets aren't delayed any further. We were able to ship out a fair number of them today, and expect to have any remaining orders containing the Base Set in the mail early next week. We've considered a few different options, and this is the best one available for ensuring you receive your products as soon as possible.

You have our apologies that we let this occur. We let our optimism cloud our judgement when we should have taken action on this sooner. Many of you have been excitedly waiting for your August items, and we should have them processed and shipped as soon as possible. We should be sending out an official email to everyone effected by this in the near future, so please keep an eye on your inbox.

Character Add-On Decks and promo cards should now be shipping in September shipment, and we'll make sure that everyone receives everything they should. At this time we don't want to cause any further disappointment or delays with your shipments. If you received a confirmation email for your subscription earlier this month stating that your shipment should leave our warehouse by the 22nd your S&S Base Set left the warehouse today. We should have the Character Add-On Deck shipping in September with the promo cards, and you will not be charged again for them.

If you feel that this could have been handled better we completely agree. This has been an ongoing learning experience for us as a collective team, and we hope to put the wisdom we've gained to use next time something like this pops up.


Thanks Brad. I was just coming back to share the same post. Thank you to Erik for sharing the unfortunate news. Though not what many of us were hoping for, it was a solid answer to many questions people had and provided clear next steps.

This now means I will need to curl up with another TT game in the mean time and anxiously wait for my shipment notifications to come through.


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Tanis O'Connor wrote:
Kevin Trafton wrote:
I'm thinking their clockwork could use a potion of lubrication right about now - which is reportedly an actual card in the S&S base set. Being a PACG subscriber I can't confirm this since... well, you know.
LUCUBRATION, you heathens!

I think the subscription procedure could use some lucubration as well. ;)


"We should have the Character Add-On Deck shipping in September with the promo cards, and you will not be charged again for them."

You won't double bill me for a product that you charged me for over two weeks ago. I am overwhelmed with your generosity.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Personally, I wouldn't care if they'd already charged me for something for which shipping has been delayed. No, I'm not in that boat, but if I were, I wouldn't care. Because I trust that Paizo will, sooner rather than later, fulfill their part of the bargain. If after 30 days from now they haven't done that, then it will be time to bring out the tar and feathers.

In your case, Joshua, it would not be unreasonable to set that date at two weeks from now. :-)


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Honestly, I am more upset about the deprioritization of subscriber stock, the lack of communication, and the absence of any real apology than the early billing. Though fumbling that financial stuff is unprofessional.

Silver Crusade RPG Superstar 2014 Top 16

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Yeah, there are two things that I am annoyed about in regards to this whole thing:
1. Lack of communication over the days since Gencon.
2. The fact that people at Gencon got copies of the Character Add-on deck but they apparently didn't have enough of them when they got back to the offices to send to us subscribers. That's painful.

Paizo Employee Chief Technical Officer

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The reason for the lack of communication is that we didn't have even the most basic answers.

So let me tell you how everything was supposed to work. We turned the files for Skull & Shackles and the Class Decks a couple of months ago, and everything was supposed to be printed and in our warehouse by mid-July so that we could ship them to distributors, to subscribers, and to Gen Con so that as many people as possible would have everything in time for the August 14 release date.

In early July, it became apparent that that wasn't going to happen, and we believed everything was running about two weeks late, so we made other plans. Instead of having everything come to our warehouse, we would have the printer ship directly to distributors, to subscribers, and to Gen Con, and everything would still be fine.

Towards the end of July, it became apparent that the things were coming out of the printer much slower than originally anticipated, so we would have to do an early set of shipments and a late set of shipments, but we believed that the early set of shipments would cover subscribers and Gen Con and allow us to ship distributors about half of their orders with the other half following in a couple weeks. And we still thought that first shipment would happen in the first weeks of August. We didn't communicate any of this because things like this happen *all the time*. There's always something—delays at the printer, delays in customs, trucks full of product catching on fire, you name it—and we usually work around it just fine.

In early August, we found out about the problem with the Class Decks, and posted a blog about it the very next day; at that time, we didn't realize that the problem extended to the Add-On Decks. At that point, we were telling the printer things like "as soon as you finish this many decks, send this many here, this many there, and that many there." The Monday before Gen Con, we finally got the S&S Base Set in our warehouse. And then Thursday, at Gen Con, I saw the Class Decks and the Add-on Decks for the first time. At that time, I believed that they were also just about to arrive in our Seattle warehouse, and every day since then, we've been expecting them. Well, they're still not here.

So the reason we didn't communicate with you last week is that we were trying to figure out what the status was—is stuff *really* arriving tomorrow?—and it wasn't until mid-week that we decided we needed to start acting like things *aren't* going to show up tomorrow. From there, we had to pull in a lot of people to solve the problem. How do we deal with these orders that have already been partially processed? We needed the tech team to tell us what they can and can't do given the technology and the limited time and we needed the finance team to get some questions answered by our credit card processor before we could even finalize a plan. So our plan came together at the end of last week. Then we had to figure out how to communicate it to the people who are affected by it. That involves coming up with multiple emails, because there are a couple of different situations, and coming up with multiple reports that ensure the right email is sent to the each person affected. It's a big deal, with a lot of moving parts, and it's taking a lot of people's time and effort behind the scenes, and even now, we still don't know when the missing product will turn up. Right now, we are focused on getting the word out, and make sure we can make everything as painless as possible for everyone. And then we'll be having a serious talk with the printer to make sure that this doesn't happen again six months from now.

I'm really sorry that people have been inconvenienced. Believe me, there's nobody on the planet less happy about this situation than I am. But please be aware that we are doing everything we can to make sure that people get their products as quickly as we can get them to them, and with as little frustration on your part as we can manage at this point. We really appreciate your patience.

Grand Lodge

Thank you, Vic. That all makes sense, and while the whole situation is painful for everyone, we all appreciate the honesty and transparency.

I think the big remaining question that people have is... Will this push back the launch of organized play again? Or are we still on track for September 3rd?

Paizo Employee Chief Technical Officer

It's a good question. The piece of the puzzle that I need to answer that question is whether or not retailers might have the Class Decks by that date, and I just don't know right now. With the printer drop-shipping them to distributors, there might still be time... *if* there are actually shipments going out. Working...

Silver Crusade RPG Superstar 2014 Top 16

Thanks for the post, Vic. That all makes a lot of sense. I hope things get solved at the printer very soon... I'm sure it's extremely frustrating for you guys after you switched all your printing to this US printer and then something like this happens... super sucks.


We are just glad that the GenCon cosplayers are taken care of. Your broken billing system messed up my order so I have no idea where my order will end up. I have USPS Priority Mail as my shipping method and that is somehow set to Ground. I changed payment methods and for some reason my base set would not accept a payment method. Someone took care of that "hick-up" thank you. Working retail management for 30 years, I find it hard to understand why subscribers are not top priority. The promo cards are not important cards to the game; they just add a little fun.

I just think that "word of mouth" from subscribers is more important than GenCon, I have sold a lot of people on your products. Your subscribers are selling your game for you.


Pathfinder Card Game Subscriber

Thank you for the explanation, Vic.

Just as a suggestion, if organized play is pushed back to a later date, do you think the release schedule might be able to be changed to 2 scenarios a week until things are caught up instead of releasing 5+ scenarios week-one? 4 scenarios already seems like a ton of content to get through in addition to trying to play the regular adventure path content for S&S.

Paizo Employee Chief Technical Officer

Subscribers *are* top priority. As I said, the printer is shipping to distributors, to Gen Con, and to our warehouse, and we genuinely thought that we'd have product in our warehouse *and* at Gen Con. I believed that right up until I found out that nothing arrived in our Seattle warehouse during Gen Con.

Paizo Employee Chief Technical Officer

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pluvia33 wrote:

Thank you for the explanation, Vic.

Just as a suggestion, if organized play is pushed back to a later date, do you think the release schedule might be able to be changed to 2 scenarios a week until things are caught up instead of releasing 5+ scenarios week-one? 4 scenarios already seems like a ton of content to get through in addition to trying to play the regular adventure path content for S&S.

No matter the schedule, it's going to be the same number of scenarios. Front-loading it allows for greater flexibility, though—people who *can* fit in 3 or 4 scenarios a week will be able to catch up faster than if we limit them to 2. And I'm sure anybody running a convention in early September would prefer to have as many as they can get.


Pathfinder Card Game Subscriber
Vic Wertz wrote:
It's a good question. The piece of the puzzle that I need to answer that question is whether or not retailers might have the Class Decks by that date, and I just don't know right now. With the printer drop-shipping them to distributors, there might still be time... *if* there are actually shipments going out. Working...

Thanks for the info. I understand how frustrating it must be relying on drop shipments to get product to the right place at the right time. Subscribers were left wondering when you couldn't give all the answers because you didn't control the drop shipments. I used to work in shipping/receiving ...


Vic Wertz wrote:
Subscribers *are* top priority.

You have to see it from our end... it just doesn't feel that way. Here are three things you can easily do to remedy that feeling.

1. Eat the shipping cost for subscribers this month and next.
2. Get your products to subscribers before the street date.
3. One free class deck of our choice.

Liberty's Edge

Thanks, Vic. It's tough when stuff like this happens and the $!#! hits the fan. I think we all needed a reminder of the human ness of paizo and that they rely on others. It sucks this happened with these big releases, and you have my sympathies for being in this tough position. Hopefully this will just be a bump in the road and it's smooth sailing going forward.


Pathfinder Card Game Subscriber

Vic,
Can you please explain the impacts on shipping costs? With the add-on and the promos going out with next months subscription will that make the total shipping cost between the two shipments more?

I appreciate that you guys have been doing everything possible but really would think it would not be a good idea to cause subscribers to be further negatively impacted.

Thanks for your updating us on the situation and hope you can get the printer in-line.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thanks, vic. Sounds awful.

Paizo Employee Chief Technical Officer

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I'd just like to be clear that we have *never* said that subscribers will receive products before the street dates. There are just too many logistical issues involved there, so it's not something we're ever going to promise. Our goal, however, is that most US subscribers will have their shipments prior to the retail release, and that is a goal that we succeed at way more often than not. But if that's your key reason for subscribing, please realize that while we will often satisfy that desire, we sometimes will not.

Also, as far as I've been able to determine, distributors have not been shipped any Class Decks or Add-On Decks either, and I suspect that the September 3 Class Deck release date (and the launch of our retail OP program) will be pushed back further.

Grand Lodge

Do you think it is holding up their shipments of the base game as well? My local game store hasn't received anything from their distributors, and says their orders are still pending with them.

Paizo Employee Chief Technical Officer

jim312uav wrote:

Vic,

Can you please explain the impacts on shipping costs? With the add-on and the promos going out with next months subscription will that make the total shipping cost between the two shipments more?

There are a number of people who have actually had cards charged (not just authorized, but actually charged) for Character Add-On Decks. In those cases, you have already paid whatever the shipping cost would have been for your Base Set plus Add-On and promos (and whatever else you may have had in your shipment), and when your Add-On Deck ships in September, we will charge shipping as though the Add-On Deck were not present in the package. So for those people, the sum of the two will be exactly the same.

For anybody else, we'll charge actual shipping costs for both shipments. It's possible that the sum of the two may vary slightly depending on whether the Add-On Deck is in one box or the other, but the difference should be minor. (In many cases, I think the price will actually go down a few cents, because most people would be paying weight-based Priority for the box that includes the Base Set, and using a slightly cheaper weight-based service for the box that includes Adventure Deck 2.)

Paizo Employee Chief Technical Officer

ThreeEyedSloth wrote:
Do you think it is holding up their shipments of the base game as well? My local game store hasn't received anything from their distributors, and says their orders are still pending with them.

I believe they have shipped partial shipments of the Base Set to distributors, but I doubt any distributors have received their full orders yet.


Vic Wertz wrote:
Subscribers *are* top priority. As I said, the printer is shipping to distributors, to Gen Con, and to our warehouse, and we genuinely thought that we'd have product in our warehouse *and* at Gen Con. I believed that right up until I found out that nothing arrived in our Seattle warehouse during Gen Con.

To me I sense a disconnect in what you're saying, unfortunately. I've been a subscriber to PACG for about a year now, and this isn't the first problem there has been. Virtually every release since I signed up, I've gotten my shipment both after the local gaming stores had it in stock AND after one of my friends received his from an online retailer. It's become a running joke in our gaming group. I've been a supporter of this game from the beginning, as well as a play-tester for S&S. I've paid something like 20% than online retailers prices and have had to wait longer to get my product. The ONLY thing subscription has going for it is the promo cards, which frankly usually aren't even that great. This just isn't the way things should be working.


Pathfinder Card Game Subscriber

Thank you for the detailed explanation. I understand why you felt that it was never a good time to detail the issues that were going on behind the scenes. That being said, (and I'm speaking from experience, since I have been censured at my workplace for basically the same thing) especially for those that had been charged in the initial run, the communication had to be faster than it was.
As it currently stands, I have still been charged for a delivery agreement that was not met (Shipping was expected to be by the 22nd, and I have only received part of that product), and while this is obviously beyond your control and I would not consider anything beyond posting here and possibly an e-mail, it still seems to fall into a legal grey area. I feel that, after a product has been charged, if there is even a two-week delay, we need to hear an explanation immediately.


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delslow wrote:
Vic Wertz wrote:
Subscribers *are* top priority.

You have to see it from our end... it just doesn't feel that way. Here are three things you can easily do to remedy that feeling.

1. Eat the shipping cost for subscribers this month and next.
2. Get your products to subscribers before the street date.
3. One free class deck of our choice.

I just want to chime in that I doubt all subscribers feel this, as I certainly don't. I've been annoyed that mine was held up but that was when I thought the only hold up was the Character Decks which I hadn't ordered. Now that I know that there were hold ups with my actual order I'm more forgiving.

I've been on the receiving end of the "Everything's fine!' lie before; it's never a good place to be. Personally I appreciate that you let us know what you have; some companies would just mark everything 'delayed' and call it a day.

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