Chief Technical Officer
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All,
We've been made aware that a lot of Canadian subscribers haven't received Dragon 358, and that their copies of 359 don't contain the posters. We're trying to figure out what's going on here, and could use some information.
Are there any Canadian subscribers who *did* receive either 358 or a copy of 359 that includes the poster?
(If you're not a Canadian Dragon subscriber, please don't respond in this thread!)
My guess it no. I'm Canadian and did not receive 358 or the giant poster. My issue of 359 was totally sealed as well...I blame it on border guarding goblins...with scrolls of teleport...
Please add me to the growing list of people that require a replacement 358 and a giant poster.
Thanks.
Oh, wow, I came here to see why I didn't get the poster map in my #259, and now I find out that I didn't get #258. I somehow thought the Demogorgon issue (#257) was #258. Probably because I was really looking forward to seeing #259.
Anyway, yeah, I'm a Canuck with this problem.
As indicated in another thread, I did not receive issue 358, and the poster was missing from issue 359 (even though the issue was sealed). I just received an e-mail from Paizo confirming that a replacement 358 was in the mail (thanks for the quick service!), but I'm not sure if that shipment will include the poster from 359.
Thanks for looking into this!
No poster and no Dragon 358 for me too. :(
Mentioned this in another thread but here it is again. Canadian subscriber. No 358 received. 359 showed up in plastic but no poster. In comparison, Dungeon 150 arrived same day, same kind of plastic wrap, and did include the poster map of mystery.
Boy this must really suck for you guys to have to fix.
Well, it seems rather unanimous, I doubt there's any Canuck who's gotten the said above 2 items...
Sad isn't it?
I have received my last Dungeon mag # 150, but no sign of Drangon mag # 358 and 359 yet
Thank you
I live in Toronto. Dungeon mag has always arrived in a pretty reasonable ammount of time to my doorstep. Dragon magazine has not. I don't know why. I have received Dragon #359. It did not contain a map. I have not received Dragon #358. I have recieved all of my Dungeon magazines. I hope my first Pathfinder arrives soon (I've had the pdf for a couple of weeks, but I like to get my hands on the printed copy).
I'm pretty sure Vic wanted us to respond only if we did recieve either 358 or the poster in 359 or both.
** spoiler omitted **
Doesn't look like there are too many of those now, does it...
Sorry one more responder who did not get the poster in 359 or the 358 issue at all, ( only got 359 issue on Friday the 7th.)
All,
We've been made aware that a lot of Canadian subscribers haven't received Dragon 358, and that their copies of 359 don't contain the maps. We're trying to figure out what's going on here, and could use some information.
Are there any Canadian subscribers who *did* receive either 358 or a copy of 359 that includes the map?
(If you're not a Canadian Dragon subscriber, please don't respond in this thread!)
I did not get my copy of 358 and my copy of 359 is map-less.
Contributor
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One distinct possibility is that all of the issue 358s got held up in customs. I bet when the magazines got shipped individually, that happened to someone at least once a month. With them being bulk shipped to Windsor for redistribution, if it happened to anyone, it happened to everyone.
Doesn't explain the poster though.
If it was held up in customs we would probably know about it because the re-distributor would be waiting for it and would be able to notify the parties concerned.
For heavens sake, I've had things held up in Chinese customs and I know exactly where my stuff is. Canada shouldn't be any different.
I have seen neither it is frustrating still waiting...
Whoops, now I've double posted. Anyway:
• Got #359 without poster
• No sign of #358
• Got #359 without poster
• No sign of #358
Same here. Seems to be a common problem. Funny, I've been so busy I didn't even notice that 358 was AWOL. Maybe it was too cold for that picture of a Flame Giant to migrate up here?
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Chief Technical Officer
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We have a pile of phone calls and e-mails going to get this figured out. Please hold off on posting any notice of missed issues and maps (but if any of you actually get either of those, and they weren't sent from Paizo, by all means let us know here).
We've got inquiries in to our printer, and they've got inquires going internally, but right now, we don't have any new information. But rest assured that we'll get these items shipped to everyone as soon as we have a handle on where they went.
Waiting for 358 in Calgary . . .
Still waiting on 358 and the poster in Oakville, Ont.
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So I've had e-mail confirmation that #358 & the poster are "winging" their way across the border toward my mail box.
Do we have any word yet as to what actually happened? Why did we Canuckleheads not get shipped this stuff in the first place?
BTW: Here's a huge can 'o' "Age of Worms": why are we still paying so freaking much for EVERYTHING coming out of the States when the dollar is at par?
I am also still waiting for confirmation.
Vic, Cosmo, or Lisa: I keep seeing on these boards that other Canadians who did not receive 358 and the poster have already been given confirmation (either by email or in the forum threads) that they will be receiving replacements.
So why haven't I? Are you waiting until you actually send them out the door before confirming?
Once again, I did NOT receive 358, nor did I get the poster with 359.
Every time I ask, Vic says "Be patient, we're looking into it, Deimodius" but then i see the next day another person has a confirmation.
So, Vic, Cosmo, or Lisa, can you please confirm, will I be receiving replacements for 358 and the poster, or do I need to ask for my money back?
Thanks.
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So I've had e-mail confirmation that #358 & the poster are "winging" their way across the border toward my mail box.
Do we have any word yet as to what actually happened? Why did we Canuckleheads not get shipped this stuff in the first place?
BTW: Here's a huge can 'o' "Age of Worms": why are we still paying so freaking much for EVERYTHING coming out of the States when the dollar is at par?
Because it can take up to 2 years for prices to change to reflect that unfortunately.
BTW I'm still waiting for email confirmation.
Funny how it never works the other way. Seriously, it can take forever for prices to change if it means that the sellers might continue to make a profit by gouging the complacate consumer.
There's a groundswell coming though. Even Canadians won't put up with this; not when 90% of us live within 100 miles of the American border.
Cross-border shopping is once again alive and well. If Canadian retailers don't wake up they'll be out of business before they know it. We've been gouged by the difference in the dollars for years. Enough is enough, even for us "nice guys."
I am also still waiting for confirmation.
Vic, Cosmo, or Lisa: I keep seeing on these boards that other Canadians who did not receive 358 and the poster have already been given confirmation (either by email or in the forum threads) that they will be receiving replacements.
So why haven't I? Are you waiting until you actually send them out the door before confirming?
Once again, I did NOT receive 358, nor did I get the poster with 359.
Every time I ask, Vic says "Be patient, we're looking into it, Deimodius" but then i see the next day another person has a confirmation.
So, Vic, Cosmo, or Lisa, can you please confirm, will I be receiving replacements for 358 and the poster, or do I need to ask for my money back?
Thanks.
I know its tough but I think more than just a bit of patience is going to be required. This is not a problem that can be rectified by Cosmo popping down to the warehouse and dropping a few mags in the mail. The first few notices, maybe. But we're talking every subscriber in a whole country now. They have to come up with replacements if the originals aren't located. They have to coordinate reshipping to alot of people. If they don't figure out what happened the first time, how can we be sure the second attempt at sending stuff out won't go wrong as well? Vic has repeatedly said in a number of threads that they are looking for a systemic approach to correcting this problem rather that by individual subscriber.
This is a huge "oh crap" situation for any company to deal with. Paizo has proven itself time and time again to be customer oriented with excellent service. Instead of looking for a resolution on a daily basis, consider checking on it weekly. Paizo has earned my trust that they will eventually resolve this situation to my satisfaction.
I know its tough but I think more than just a bit of patience is going to be required. This is not a problem that can be rectified by Cosmo popping down to the warehouse and dropping a few mags in the mail... Vic has repeatedly said in a number of threads that they are looking for a systemic approach to correcting this problem rather that by individual subscriber.
I love Paizo, and I love their product, but your above statement is proven wrong by the fact that every few days Vic or someone else in CS has posted confirmations to people in the threads that they are getting replacements. Other people in these threads have also indicated receiving email confirmations.
I was one of the first few people to post that I had not received them, yet people have have posted _after_ me have received confirmations. SO... what gives? Why is it that people who have posted _after_ me are gettng confirmations and I'm not?
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I know its tough but I think more than just a bit of patience is going to be required. This is not a problem that can be rectified by Cosmo popping down to the warehouse and dropping a few mags in the mail... Vic has repeatedly said in a number of threads that they are looking for a systemic approach to correcting this problem rather that by individual subscriber.I love Paizo, and I love their product, but your above statement is proven wrong by the fact that every few days Vic or someone else in CS has posted confirmations to people in the threads that they are getting replacements. Other people in these threads have also indicated receiving email confirmations.
I was one of the first few people to post that I had not received them, yet people have have posted _after_ me have received confirmations. SO... what gives? Why is it that people who have posted _after_ me are gettng confirmations and I'm not?
Me - I'm in the being patient camp too. I haven't received either 358 or my map. But I have complete faith in the Paizo people. With any customer service issue I've had with them, they've always come out looking like stars. I have complete faith they will get this worked out - and I believe Daeglin is likely right. I suspect this is a very complicated supply chain issue they are trying to unravel.
I trust them Paizo-ites.
All,
Are there any Canadian subscribers who *did* receive either 358 or a copy of 359 that includes the poster?
Not me. Also no Pathfinder yet.
Not me. Also no Pathfinder yet.All,
Are there any Canadian subscribers who *did* receive either 358 or a copy of 359 that includes the poster?
Pathfinder arrived today. Nice.
Hey just saw this thread. I'm a no for both also.
I've been in touch with our printer but they are still looking into the problem. Hopefully I should have some news later this week. I'll pop back into the thread as soon as I know more. We really do appreciate everyone's patience and we will make things right for you all.
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Director of Sales
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Ok folks...
First of all, thank you very much for your patience in this matter. We all want to assure you, once again, that we will make sure that you get your magazines. This is our priority, and we now have a solution.
But first a note: We have determined that the missing 358 problem and the missing poster problem are two separate issues. Granted, as evidenced by this thread this is obviously two problems with a lot of overlap, but these are two separate problems that require two separate solutions.
The reason for the emphasis is this:
If you have yet to receive your Dragon 358, please email customer.service@paizo.com with the mailing address of your subscription. Please include the subject line "Missing 358 Canada". We will compile a list of replacements from the emails we receive.
For the missing poster, we are still developing a solution that we will update everyone on soon. For now, however, I am only looking at the missing 358.
Thank you for your continued patience and cooperation. With your help, we will make sure that everyone gets their missing items as quickly as possible.
Thanks,
cos
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Director of Sales
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One more time for emphasis's sake:
If you have yet to receive your Dragon 358, please email customer.service@paizo.com with the mailing address of your subscription. Please include the subject line "Missing 358 Canada".
OK, I just sent a(nother) email as you have emphasized. This time with the subject line you specified so as not to get left behind for having emailed too early on to have seen these instructions. Sorry if my multiple emails cause any confusion, but your own repetition lacks any clarifying instruction for those who've already emailed with different subject lines. For the sake of anyone who emailed but doesn't check the boards, I hope they don't get sent to the back of the line!
Thanks,
Kang
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Director of Sales
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You have a good point, and I apologize for the confusion.
If you have already emailed, please do so again. We will be going back through this thread (and the others) and our past emails to double check that we have everyone, but this process will be much easier if we get a notification from everyone who still needs their issue. Honestly, we'd rather have a few people accidentally get more than one replacement than miss people altogether.
Thanks,
cos
I had posted on another thread but I'll add my bits here too. I just sent back my NO response to the Missing 358 issue Email. I also didn't receive it nor the poster from 359.
Last week I received an e-mail from Paizo concerning the missing Dragon. I would gather many of you have as well received this e-mail by now chekcing up on who got the issue if any?
Since I`ve replied to this e-mail is it necessary to contact customer service as was indicated in the above post by Cosmo?
Sooooo........ what's happening with the missing issue and poster?
Thanks!
?
Sooooo........ what's happening with the missing issue and poster?
Thanks!
Seconded. I too am curious.