July / Early August Society Scenario Subscriptions


Customer Service

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Paizo Employee Customer Service Representative

This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder and Starfinder Society Roleplaying Guild Scenario Subscriptions.

Pathfinder Society Roleplaying Guild July/Early August 2019 Scenarios:

-#10-23—Passing the Torch, Part 2: Who Speaks for the Ten PDF
-#1-01: The Absalom Initiation PDF
-#1-02: The Mosquito Witch PDF
-#1-03: Escaping the Grave PDF

Starfinder Society Roleplaying Guild July/Early August 2019 Scenarios:

-#2-03: The Withering World PDF
-#2-04: Future's Fall PDF

Due to some technical issues and intersection with the big release and GenCon, we weren't able to get this thread up earlier to warn folks or give a timeline. I'm sorry for any inconvenience.

The technical issues caused us to struggle with order generation over July 31st-August 2nd. You may have received a confirmation email anywhere in this window.

The scenarios were fulfilled the morning of August 3rd.

Note about Complimentary Subscriptions!
Complimentary Subscription Start Dates: I have been noticing a common misconception about the start date of the complimentary subscription for those with the new Paizo Advantage. Your complimentary subscription becomes active when the first item of your fourth subscription ships. Many people have the Lost Omens World Guide as their fourth subscription item, which will not be able to ship until the middle of this month. If you are in this case, you likely did not receive your complimentary subscription yet, and this is expected. Your complimentary subscription will start once your World Guide (or any 1st item of any of your 4 subscriptions) has shipped.
Your subscription items may have already been available, but hadn't shipped to activate complimentary subscription: If you are someone who has had a problem with your order that has prevented it to ship, and this has caused you to miss out on these scenarios, please let us know! We will try to get you the products you qualified for. Our backlog may make you wait as we catch up, but it shouldn't rob you of any products. We'll do what we can to make it right.

With the above information in mind, if you do not have access to your scenarios, or have further questions about the activation of your complimentary subscription, please let us know!

If you have a question about your specific order, please start your very own thread or send us an email.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

So, I'll get my complimentary scenarios when my Starfinder stuff ships.

Paizo Employee Customer Service Representative

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Hello captain yesterday,

Nope! You have 4 subscriptions which, at some point, have all shipped an item. This qualifies you. Yours got skipped accidentally it seems, likely as part of the issues that the order generation process was giving us. I have remedied this. Your scenarios should now be available.

Liberty's Edge

What about for those of us that previously had subscribed to both PFS and SFS, and now quality for both as complimentary (7 subs)? With my order history, I’ve now had 8 items ship from my subscriptions just with the last order, and 2 with the previous one. Just curious because I’m seeing that some have gotten e-mails confirming theirs.

Thanks

Paizo Employee Customer Service Representative

Hello Mil,

It should have made your order too. You guys have some similarities on your accounts that indicate who may have been skipped. I will look into this. In the meantime, Mil, I've ensured you have your scenarios.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Sam Phelan wrote:

Hello captain yesterday,

Nope! You have 4 subscriptions which, at some point, have all shipped an item. This qualifies you. Yours got skipped accidentally it seems, likely as part of the issues that the order generation process was giving us. I have remedied this. Your scenarios should now be available.

Sweet! Thank you!

Hopefully you're getting over time for working on the weekend. :-)

Have a great rest of your weekend!


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

The last PFS Scenario I got was 10-22, on June 26. SFS 2-01 and 2-01 are in my downloads, but I can't download them. Get some kind of xml error in both cases. None of the six scenarios listed at the top of this thread are in my downloads. On my "my subscriptions" page, both PFS and SFS scenarios are listed as "complimentary".

Not sure if I'm in the same boat as Captain Yesterday or if I just have to wait until until some later date.

Paizo Employee Customer Service Representative

Hello Ed,

Yes, it looks like the same thing happened to you, I'm currently doing some searches and trying to preemptively find missed people. Thank you for letting us know and you should now have your scenarios.

RPG Superstar 2014 Top 32

1 person marked this as a favorite.

So for those of us with Lost Omens as our 4th sub, will we retroactively get the first few pfs-2E scenarios that were just released, since we would have received those if the book had actually come out on time?

Liberty's Edge

Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Hello Sam,

could you check my situation as well? I believe that the system skipped my PFS and SFS scenarios.

Liberty's Edge

Thank you, Sam, you guys rock! I’m sorry you didn’t get to enjoy GenCon this year.

Keep up the good work!

Paizo Employee Customer Service Representative

1 person marked this as a favorite.
Grumpus wrote:
So for those of us with Lost Omens as our 4th sub, will we retroactively get the first few pfs-2E scenarios that were just released, since we would have received those if the book had actually come out on time?

Hello Grumpus,

I have not discussed the specifics of this situation with anyone with the authority to make the call on that. At the very least, I feel that the Second Edition Pathfinder scenarios should be honored. Since it's a second edition product holding up the beginning of your complimentary subscription and all, I'd be inclined to argue that for you folks, but I have no guarantees at this time.

Paizo Employee Customer Service Representative

Hello Nikosandros,

You are in the exact same situations as the others. I believe all of you who have gotten none of the scenarios have all been subscribers who have both complimentary subs. I'm suspecting rather than something wrong with the order generation process, there could be something to look into specifically for folks who get both scenario lines complimentary.

In the meantime, I've gotten the assets on your account!

Liberty's Edge

Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Sam Phelan wrote:

Hello Nikosandros,

You are in the exact same situations as the others. I believe all of you who have gotten none of the scenarios have all been subscribers who have both complimentary subs. I'm suspecting rather than something wrong with the order generation process, there could be something to look into specifically for folks who get both scenario lines complimentary.

In the meantime, I've gotten the assets on your account!

Thanks, I appreciate it! Especially considering that today is Saturday...


Pathfinder Companion, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Hi Sam, any chance you could check my situation too? I think the system skipped my PFS and SFS subscriptions as well. Any info would be much appreciated!

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Adventure, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

Sam, so just to clarify the situation with the quest...is it meant to be part of the sub, or separate?

Is it part of the VO drop?

I received a complimentary PFS sub, but I am also a VL. I am planning on running the quest soon, and was wondering if I get it as part of my drops or if I need to purchase it.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps Subscriber; Pathfinder Roleplaying Game Superscriber

To chime in along with what sanwah68 said, I feel that I haven’t received my VO drop of scenarios. I’ve gotten the SFS and most of the PFS2 scenarios, but am missing 10-23, the new quest, and 1-00. Has being added to get Society complementary subs impacted the VO part of the account? Thank you for your hard work on this.

-Richard..


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Sam Phelan wrote:

Hello Ed,

Yes, it looks like the same thing happened to you, I'm currently doing some searches and trying to preemptively find missed people. Thank you for letting us know and you should now have your scenarios.

Got 'em, thanks!

Dark Archive

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Hi Sam or another Paizo person, could you also check mine as well? I've got more than 6 subscriptions but never received any notification about the PFS or SFS scenarios.

I admittedly got impatient and went ahead and purchased S01-00 to S01-03 for PF2. I didn't pick up 10-23 or the SFS scenarios, however. I didn't do this till late last night.

Thanks for the help!

Patrick


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

The last of my four ongoing subscriptions won't "kick in" until late August; will I still receive this month's Starfinder scenarios at that time?


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hi

So the last SFS scenario I have in my downloads is 2-02 Waking the Past and the last PFS is 10-22 Passing the Torch, Part 1. Are you able to check what's happened to mine please?

Thanks

Paizo Employee Customer Service Representative

Rapid fire, here we go!

Nikofaust,

You're in the same boat with the other folks who have both complimentary subs. I have generated your scenarios and you should now find them on your account.

sanwah68,

Your VO scenarios are not granted as part of the subscription fulfillment. This process checks only for subscriptions, creates orders from those subscriptions, and fulfills those orders. Your VO scenarios are granted in a unique way which doesn't create orders and doesn't involve a subscription. There is a totally different report we run every Wednesday. I'll try to run this again today to see if that helps what you're expecting to come through.

RAdeMorris,

You should now have your subscription items. As stated above, the subscription process and VO granting process are (from our side) very different processes and shouldn't overlap. I'll run that autogrant report to see if it picks up some of what people are missing today.

Zhern,

I refunded the purchase of the scenarios that should be part of the complimentary sub. You should now have access to all the sub scenarios from this month.

John Mangrum,

Actually you do have 4 subscriptions which have all fulfilled an item at some point in the past (you're not waiting for a sub to ship its first ever item), so your subscription should be active. I've generated the scenarios for you and you should now have access to them.

Medriev,

You fit the common mold for this issue. I've created the scenarios for you. We'll be taking a look into why people with both complimentary subs seem to be the ones that are skipped!

Dark Archive

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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Thanks, Sam! You're the best! I do mean that when I say that the CS team at Paizo is truly one of the best I've ever encountered. I would encourage people to be patient with them and realize they are a small team and we (the customers) are a very large population. They will make it right - they always do - just give them a chance to work through all the other issues in the queue ahead of you.


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sam Phelan wrote:

Rapid fire, here we go!

Medriev,

You fit the common mold for this issue. I've created the scenarios for you. We'll be taking a look into why people with both complimentary subs seem to be the ones that are skipped!

Great work Sam. All received. Really appreciate the super quick resolution.


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Great! Thanks.


Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hi there, I also haven’t received my scenarios even though I picked up a lot of subscription stuff at Gen Con.


Pathfinder Companion, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Thanks Sam, I’m grateful for the help!


Pathfinder Adventure, Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Can you check mine? I've got 4 subscriptions, they've all shipped things to me, and I don't have access to my complimentary scenarios.

Liberty's Edge

Starfinder Superscriber

I only have one complementary subscription, but I have not received them yet.

I recently started up the four Starfinder subscriptions. I started all of them with the existing product (Order 7995485, listed as submitted on July 20), and the week before GenCon I received a shipment with all four of those products. However, the new Starfinder scenarios released at GenCon are not in my downloads.

Dark Archive

Pathfinder Card Game, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Ed Reppert wrote:

The last PFS Scenario I got was 10-22, on June 26. SFS 2-01 and 2-01 are in my downloads, but I can't download them. Get some kind of xml error in both cases. None of the six scenarios listed at the top of this thread are in my downloads. On my "my subscriptions" page, both PFS and SFS scenarios are listed as "complimentary".

Not sure if I'm in the same boat as Captain Yesterday or if I just have to wait until until some later date.

Ed, on 2-01 and 2-02, I had the same - I think I had previously personalised them and then not downloaded and came back later. Try clicking the 'having trouble with this download?' link next to it and then repersonalise, that got me them.

Silver Crusade

Hello! I also haven't received anything since PFS 10-22 (missing 10-23). I had both PFS and SFS subscriptions and I now qualify for the free subscriptions. Would you be able to check?

Shadow Lodge

Pathfinder Rulebook, Starfinder Roleplaying Game Subscriber

Sam - Same issue here with the VO drop. I got all the PF1 and SFS stuff right before gencon, but I didn't get any of the PF2 PFS scenarios.

Correction:
No I didn't actually it seems.
The ones I didn't get on your list above.

-#10-23—Passing the Torch, Part 2: Who Speaks for the Ten PDF
-#1-01: The Absalom Initiation PDF
-#1-02: The Mosquito Witch PDF
-#1-03: Escaping the Grave PDF

Also 1-00 and the PF2 Quest if that was supposed to be in the VO drop.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

Looks like I got all the Starfinder and Pathfinder 2e scenarios sorted on Saturday, but only got #10-22 and not #10-23. Very close!


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Sam, thank you for the rerun of the authorization. It shook 10-23 loose, but still hasn't gotten 1-00 or the Sandstone Secret (PFS 2 Quest 1A). Is there an issue with getting those files granted for VOs?

Again, thank you for the hard work getting all of us taken care of.

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Adventure, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

As a VO, I am still missing 10.23, the quest and the special. I got the other PF2 drops as a subscription drop, and only the SFS stuff in the VO drop

Sovereign Court

Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hello;

I'm adding this here as it seems a better place to put this. I picked up 6 of my subscriptions at GenCon. My Starfinder scenarios that dropped, but it is listed as inactive please contact customer service. My Pathfinder scenarios is listed as complementary but have not dropped. I don't know if I'm in the same limbo as everyone else I'm a VA that has been pending paperwork for a while now.

Sovereign Court

Does this issue also apply to VOs as well? (VA without PFS 2e Scenarios here)


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Hello Sam,

can you please check out my society scenario subscriptions, too? I think I should get both of them as complementary, as I basically have all the subscriptions. I even used to have a paid PFS scenario subscription until now, and used to get the SFS scenarios as complementary.

Silver Crusade

Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

I'm another VO here, who also is "missing" 10-23, PFS2 1-00, and the PFS2 quest. I needed 10-23 so I had to buy it--I don't suppose you could comp me for that, please? I would greatly appreciate it if you could. Otherwise, granting the two PFS2 things would be a huge help.


Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I haven’t received my Pathfinder or Starfinder scenarios either. I have enough subscriptions to get both, and was already getting the Starfinder scenarios as complimentary and was paying for the Pathfinder before the new changes went into effect. Can you check this for me, please ?


Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I just wanted to let you know that my issue has been resolved. Thank you.


Looks like my PFS scenarios seem to be hung up. I previously had subscription for PFS scenarios and with the new structure it looks like I should also be getting SFS scenarios. Like many others here my last PFS scenario was 10-22. Hopefully this will be resolved soon.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

W00t! Looks like mine have cleared through the system. Got 'em downloaded now :) Thanks!

Paizo Employee Customer Service Representative

Another round of rapid fire!

Hello Andrew Pratt 840,
Thank you for letting us know! You should now find your assets on your account.

g0del,
I've generated your scenarios and they should now be available on your account.

rknop,
Your account doesn't seem to indicate you've made a selection for your complimentary subscriptions. What does your subscription page look like where you would make this choice? Are the choices offered to you? If not we may have a bug to sort out. If you are able to select one of the subscriptions, please let us know so we can retroactively generate those for you.

Carlos Ovalle,
I have generated your scenarios and you should now have access to them.

Hello LukeM,
There are clearly some gaps in the VO granting process. As this is much different than the subscription scenarios, I will need the tech team to investigate a solution. We will rerun the granting when we have identified a solution.

lonejedi,
I have generated the missing scenario for your account. That's the one that had the hardest time doing as it was told.

RAdeMorris,
1-00 or the Sandstone Secret (PFS 2 Quest 1A) are not scenarios which will be granted automatically to Venture Officers as far as we've been told. I believe they are convention locked assets.

sanwah68,
I've fixed what I could concerning your subscription scenarios. There is not a lot I can do to resolve the autogrant process at the moment, but we will look into it. The quest and the special, to our knowledge won't be a part of the automatic grants even when we have it hitting everyone's accounts.

Incendiaeternus,
Your subscriptions have some very different issues going on. I'm going to need to take some time to investigate what happened and possibly ask the tech team why I don't see both complimentary subscriptions on your account as I should.

I will be back to address the people I haven't gotten to yet! Trying to spread attention across multiple problems and contact methods at the moment.


Throwing my name into the ring. As a V-O, I received the scenarios I was GMing at GenCon early, but I still don't have the others to offer at my local stores:

Quest 1A
1-02
1-03

Thanks!


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I seem to have fallen afoul of the issue affecting full subscribers who are now on the free list. I have yet to receive an email regarding the subscription items listed above.

I do have 1-02 & 1-03 due to running them at Gen Con.

Are the quests not included in the subscriptions? I have added it to my cart in the expectation that the answer is no.

Thanks for all the hard work you guys do. I imagine it has been quite overwhelming recently.

Silver Crusade

Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Sam Phelan wrote:

RAdeMorris,

1-00 or the Sandstone Secret (PFS 2 Quest 1A) are not scenarios which will be granted automatically to Venture Officers as far as we've been told. I believe they are convention locked assets.

Sam, 1-00 at least should not be locked.

Paizo blog wrote:
Even though this is a special adventure, it's not an exclusive scenario; run and play it at any venue.

Paizo blog

Based on past announcements I've got a game of this scheduled for this Saturday...

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Adventure, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

And the quest is currently available for sale

Liberty's Edge

Starfinder Superscriber

This screen shot shows what that part of my subscriptions page looks like:

http://www.sonic.net/~rknop/temp/screenshot.jpg

At least twice before I've seen it just like this and have pressed the "Confirm" button.

Paizo Employee Customer Service Representative

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Hello folks,

I just wanted to provide an update to the Venture Officers curious about the progress in fixing the non-subscription granting process.

Unfortunately, after spending most of the day working on this with my tech team comrade, we do not have a solution implemented for exactly why these aren't reaching some people. What we have discovered is that it is mostly P2 content, including 1-00 and the quests (still waiting for confirmation on this, but I'm fairly sure you're all right). This has given us a possible fix that we don't feel comfortable fiddling with without the input of some of our still out of office departments.

We can't get this fixed today, but are hopeful for tomorrow. I'll keep trying to patch in the meantime where necessary. Thank you for your patience.

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