Both Starfinder rulebook and Alien Archive defective

[OurManDan]

I must say that the quality of publications so far in regards to Starfinder is truly horrifying.

I received my first shipment of the core rulebook from Amazon last week, and upon taking it out of the very well-packaged box, I noticed that the spine was already damaged and separated from the Binding. Quite unacceptable for such a high dollar book. Sadly, Amazon has no copies to replace it with, but according to numerous accounts online, the quality of other rulebooks doesn't increase in the slightest.

Yesterday, I received the Alien Archive from Amazon. Now, at first glance everything seemed fine, but upon closer inspection, I noticed that ten or twelve pages were missing from the book. Thankfully Amazon is shipping a replacement, but to be honest I have very little confidence in it being complete upon arrival.

This equates to two pretty serious strikes, and unless something changes, I don't see myself continuing to purchase products from Paizo.

[Rysky the Dark Solarion]

Dathir 13 wrote:

I must say that the quality of publications so far in regards to Starfinder is truly horrifying.

I received my first shipment of the core rulebook from Amazon last week, and upon taking it out of the very well-packaged box, I noticed that the spine was already damaged and separated from the Binding. Quite unacceptable for such a high dollar book. Sadly, Amazon has no copies to replace it with, but according to numerous accounts online, the quality of other rulebooks doesn't increase in the slightest.

Yesterday, I received the Alien Archive from Amazon. Now, at first glance everything seemed fine, but upon closer inspection, I noticed that ten or twelve pages were missing from the book. Thankfully Amazon is shipping a replacement, but to be honest I have very little confidence in it being complete upon arrival.

This equates to two pretty serious strikes, and unless something changes, I don't see myself continuing to purchase products from Paizo.

This has been unfortunate with the Starfinder Core Rulebooks but hopefully you and Amazon and Paizo can work things out to your satisfaction.

In the case of missing pages (something I've repeatedly heard is a problem with buying books from Amazon) and replacements this is where I would suggest actually buying from Paizo instead of Amazon as their customer service is stellar, as as soon as they find out your's is damaged they'll send you a replacement, and if none are available since it's all sold out and new like the Starfinder books you'll be right at the top for the second printing.

[Sharaya]

Thanks for your feedback. I'll pass it along.

If you would like to email us some pictures that we can pass along to quality control, that would be helpful.

More information about the Starfinder Core Rulebook can be found here:
http://paizo.com/paizo/blog/v5748dyo5lk4w?Bound-and-Determined

I'm sorry to hear that your Alien Archive book was missing some pages. We've started tracking info on that one. If you can let us know the specific pages, that would be helpful.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

[OurManDan]

I'd say it is more than unfortunate, as Paizo and Amazon kept selling products that were known to be defective afterward.

I've ordered hundreds upon hundreds of books from Amazon, and not a single one has been missing that many pages. It's not like they've been ripped out, they AREN'T there, which, as someone who actually works in printing can say it is indicative of printer error.

Stop with the excuses, and stop selling these defective products until the problem has been solved.

[Sharaya]

They're not all defective. If a customer gets one that is defective, we are doing what we can to make it right.