August 2014 New Release Shipment thread


Customer Service

51 to 100 of 443 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | next > last >>
Liberty's Edge

Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber

Will GenCon pickups get their shipping emails before actual shipments, after, or will they be mixed in?


I had one class deck not included with my order as well

Grand Lodge

neonodie wrote:
Sara Marie wrote:
Hawkmoon269 wrote:
Just got my email (yay!). Looks like the PACG Class Deck in my sidecart didn't get included. Are they not available for this month's subscription?
I fixed it for you and sent a new email.
I also have the problem withe PACG class decks not being part of my subscription order. I also can't seem to find the sidecart with anything in it, though I do have a pending order with all the class decks. Is this the same problem or different root cause?

Same for me. Did I screw up? My class decks stayed a separate order.

Thanks Sara (and the rest of Paizo Customer Service)!

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

We're having an issue with preorders for August not properly schooching into the August subscription order. You guys didn't do anything wrong, its on our end.

I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Will those of us who requested Gen Con Pickup receive some kind of confirmation that the request did indeed go through? The display bug has me worried that I my request might not have gone through.


Sara Marie wrote:

We're having an issue with preorders for August not properly schooching into the August subscription order. You guys didn't do anything wrong, its on our end.

I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

So we'll know when the authorization went through when we receive a confirmation email or it shows up as "pending"? My order, Order 3205859, says it's "complete", but I dunno if that's normal or not.

Silver Crusade

Sara Marie wrote:

We're having an issue with preorders for August not properly schooching into the August subscription order. You guys didn't do anything wrong, its on our end.

I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

I'm concerned—I have not received my email. Is this usual?

Thanks. :-)


Pathfinder Card Game Subscriber
Sara Marie wrote:

We're having an issue with preorders for August not properly schooching into the August subscription order. You guys didn't do anything wrong, its on our end.

I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

so do I just keep on lookout for the fixed order email for the class decks and playmat or....? cause I believe the money for the order has already been pulled

Scarab Sages

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

So if items are showing in our sidecarts we just need to wait, patiently?

I'm about to explode from excitement from all these books o_o

Paizo Employee Customer Service Dire Care Bear Manager

I ran a few subscribers for Gen Con and it looks like it will both authorize and charge the card today. This is functioning as intended and I was mistaken about how that part worked. If the charge cannot go through due to payment errors, and if it hasn't been fixed by the time you arrive to pick up your items, we can try processing it again there.

It also looks like after I run the Gen Con pick up stuff, any reference to those items will disappear from your My Subscription page. You can however, see the order in your order history:
https://secure.paizo.com/paizo/account/orders.

PDF's should hit Gen Con pick up subscribers around Wednesday or Thursday.

Paizo Employee Paizo Customer Service Algorithm

I just went through the thread and moved any reported pending copies of the Class Decks / Card Game Play-Mats to ship with this months subscription shipment. You should be able to review your order on your Order History page and confirm the changes.

Paizo Employee Customer Service Dire Care Bear Manager

Processing the Gen Con pick up orders should be done in about an hour.

Grand Lodge

Got my fixed up combined order. Thank you!


Odd. When I look at my subscriptions, it shows that the next items that will ship are part 2 of Iron Gods, and the Monster Codex. Yet I've received no confirmation e-mail on the ACG or part 1 of the AP. Just a bug maybe?

Dark Archive

I'm new to subscribing. I just purchased some minis and choose to have them ship with my subscription in a new transaction. Will they ship with my August subscription?


Pathfinder Card Game Subscriber

I also have the seven Class Decks in my Sidecart and they are not yet combined with the pending order.

Paizo Employee Customer Service Dire Care Bear Manager

axiomjeremy wrote:
Odd. When I look at my subscriptions, it shows that the next items that will ship are part 2 of Iron Gods, and the Monster Codex. Yet I've received no confirmation e-mail on the ACG or part 1 of the AP. Just a bug maybe?

Huh. Congrats on doing something to an order I have never seen done before ;D

I've poked the errant sub items back into submission. If your subs start acting up again let me know. *cracks knuckles*


Sara Marie wrote:
axiomjeremy wrote:
Odd. When I look at my subscriptions, it shows that the next items that will ship are part 2 of Iron Gods, and the Monster Codex. Yet I've received no confirmation e-mail on the ACG or part 1 of the AP. Just a bug maybe?

Huh. Congrats on doing something to an order I have never seen done before ;D

I've poked the errant sub items back into submission. If your subs start acting up again let me know. *cracks knuckles*

Thanks, Sara. :)

Paizo Employee Customer Service Dire Care Bear Manager

Mazlith wrote:
I'm new to subscribing. I just purchased some minis and choose to have them ship with my subscription in a new transaction. Will they ship with my August subscription?

Fixed and new confirmation email sent.

Paizo Employee

Erik Keith wrote:
I just went through the thread and moved any reported pending copies of the Class Decks / Card Game Play-Mats to ship with this months subscription shipment. You should be able to review your order on your Order History page and confirm the changes.

I also am missing the class decks (order 3211705) from my subscription order email (3226598), really need them as I'll be in charge of OP in our area.

Paizo Employee Customer Service Dire Care Bear Manager

Malcolm_Reynolds wrote:
I also have the seven Class Decks in my Sidecart and they are not yet combined with the pending order.

Fixed and new email sent.

Dark Archive

Sara Marie wrote:
Mazlith wrote:
I'm new to subscribing. I just purchased some minis and choose to have them ship with my subscription in a new transaction. Will they ship with my August subscription?
Fixed and new confirmation email sent.

Thanks Sara!

Paizo Employee Customer Service Dire Care Bear Manager

Elvis Aron Manypockets wrote:
I also am missing the class decks (order 3211705) from my subscription order email (3226598), really need them as I'll be in charge of OP in our area.

Fixed and new confirmation email sent.

Liberty's Edge

Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber

I'm beginning to think that Sara's got casting levels. She's moving with remarkable haste....


Pathfinder Card Game, Starfinder Society Subscriber

My class decks and the subscription is also two different orders. Should I also shout out if I want them together? If so, count this as a shout out :)

Order 3227678 (sub) and 3173676 (class decks)

Silver Crusade

Sara Marie wrote:
I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

So, this was four and a half hours ago and I still haven't seen an email. I just want to make sure that my subscription order didn't fall through the cracks somehow. Should I be worried? 'Cause I'm worried.

Thanks! :-)


Pathfinder Card Game Subscriber

I wanted to clarify how paying will work, cause 98.43 was pulled already for the order, earlier before it was fixed, and it still shows that that payment was taken, but I don't see any other money being pulled for the order total of 238.15 , so as I can see, I still have 139.72 still to come out but no signs of that yet, and need to make sure that it is gonna pull that much, and not try pulling 238.15 on top of the 98.43 already pulled

Paizo Employee Customer Service Dire Care Bear Manager

Joe M. wrote:
Sara Marie wrote:
I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

So, this was four and a half hours ago and I still haven't seen an email. I just want to make sure that my subscription order didn't fall through the cracks somehow. Should I be worried? 'Cause I'm worried.

Thanks! :-)

You fell into a corner case where your confirmation email for this order was sent when you first signed up for the subscription. I've resent the confirmation.

Silver Crusade

Sara Marie wrote:
Joe M. wrote:
Sara Marie wrote:
I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

So, this was four and a half hours ago and I still haven't seen an email. I just want to make sure that my subscription order didn't fall through the cracks somehow. Should I be worried? 'Cause I'm worried.

Thanks! :-)

You fell into a corner case where your confirmation email for this order was sent when you first signed up for the subscription. I've resent the confirmation.

Huh. Weird. Thanks a bunch!

:-)

Paizo Employee Customer Service She-Hulk

1 person marked this as a favorite.
Jorsalheim wrote:

My class decks and the subscription is also two different orders. Should I also shout out if I want them together? If so, count this as a shout out :)

Order 3227678 (sub) and 3173676 (class decks)

Hello Jorsalheim,

I have moved your Class Decks into pending subscription order #3227678, so everything should be all set to ship together now. I've also sent you an updated confirmation email so you can look over the order to make sure that everything looks correct. Please let me know if there are any other questions or concerns I can help out with.

Thanks!
Katina

Paizo Employee Customer Service Dire Care Bear Manager

alkatrazshock wrote:


I wanted to clarify how paying will work, cause 98.43 was pulled already for the order, earlier before it was fixed, and it still shows that that payment was taken, but I don't see any other money being pulled for the order total of 238.15 , so as I can see, I still have 139.72 still to come out but no signs of that yet, and need to make sure that it is gonna pull that much, and not try pulling 238.15 on top of the 98.43 already pulled

You are seeing an Authorization (FAQ on auths here: http://paizo.com/paizo/faq#v5748eaic9n0t. Long story short, we authorized for one package but have not authorized for the second yet. The transaction you are seeing is a temporary hold and we have not yet settled the charge.


Hi Sara Marie,

Both you and Sharaya kicked my subscription around back in late July and finally got it to only show the add-on deck and not the base set. Now the base set is back as part of my subscription authorization. Could you take a look again and possibly wrangle it back into shape once more?

For clarity, I was hoping to have the subscription start with the add-on deck with all of the promos, but not the base set.

Please let me know if you need additional information or if there is anything I need to do on my end. I don't believe I have anything in the sidecart, and I am not planning on adding anything until the August subscription has shipped just to make sure nothing else goes haywire.

Paizo Employee Customer Service Dire Care Bear Manager

Greyhawke115 wrote:

Hi Sara Marie,

Both you and Sharaya kicked my subscription around back in late July and finally got it to only show the add-on deck and not the base set. Now the base set is back as part of my subscription authorization. Could you take a look again and possibly wrangle it back into shape once more?

Apparently we kicked when we should have cajoled. Should be good now and I sent you a new email.


Pathfinder Card Game Subscriber

Thanks for fixing it!


Sara Marie wrote:
Apparently we kicked when we should have cajoled. Should be good now and I sent you a new email.

Thank you!


Apparently I was in the group that didn't get my class decks Order 3192534 folded into my subscription order 3228131. They are still listed as two separate orders.


Neongelion wrote:
Sara Marie wrote:

We're having an issue with preorders for August not properly schooching into the August subscription order. You guys didn't do anything wrong, its on our end.

I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

So we'll know when the authorization went through when we receive a confirmation email or it shows up as "pending"? My order, Order 3205859, says it's "complete", but I dunno if that's normal or not.

I know y'all are looking into this as Sharaya said so I won't heckle you on that, but I wanted to add: are there any known problems with Adblocker when putting down orders on Paizo's website? I ask because I had a similar problem when I subscribed to get the Numeria: Land of Fallen Stars book, and I also had Adblocker installed then. As much as I like Adblocker I know that it causes floopy things to happen on websites sometimes.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Looks like my order 321596 is en route, and everything before that is already here. That leaves the subscription order #3172827, which does not contain the class decks. Those are back in, or still in, my sidecart. Can those be included with the sub order, please?

Paizo Employee Customer Service Dire Care Bear Manager

Pletheria wrote:
Apparently I was in the group that didn't get my class decks Order 3192534 folded into my subscription order 3228131. They are still listed as two separate orders.

Fixed. New email sent.

Paizo Employee Customer Service Dire Care Bear Manager

Ed Reppert wrote:
Looks like my order 321596 is en route, and everything before that is already here. That leaves the subscription order #3172827, which does not contain the class decks. Those are back in, or still in, my sidecart. Can those be included with the sub order, please?

Fixed. New email sent.

Paizo Employee Customer Service Dire Care Bear Manager

Neongelion wrote:
I know y'all are looking into this as Sharaya said so I won't heckle you on that, but I wanted to add: are there any known problems with Adblocker when putting down orders on Paizo's website? I ask because I had a similar problem when I subscribed to get the Numeria: Land of Fallen Stars book, and I also had Adblocker installed then. As much as I like Adblocker I know that it causes floopy things to happen on websites sometimes.

Looking at your subs, its an easy fix but I need to use them as an example for writing a bug report with the tech team tomorrow morning when they get in. This should not delay your subscriptions in any way. I will email you a confirmation email for your order when we are done poking at it with a stick fixing it.

Paizo Employee Customer Service Dire Care Bear Manager

I'm working on searching sidecarts for class decks that didn't get moved and proactively fixing them. I will continue this tomorrow. If you have class decks that were supposed to be combined with your sub order, please go ahead and make a new thread for your order so they don't risk getting missed in the this thread (which is easy to happen in longer threads).


Pathfinder Card Game Subscriber

Add mine to the too fix list as subscription and class decks are in two different orders. The order numbers are 3228214 and 3185516.


Pathfinder Companion Subscriber

Hi there,

I just started a subscription up for the first time to get the ACG. Because I just got paid today, I only just did it today. So does that mean my book will ship closer to the 22nd, or do you think they'll be a bit quicker than that..?

Thanks for any feedback!

Paizo Employee Customer Service She-Hulk

agraham2410 wrote:
Add mine to the too fix list as subscription and class decks are in two different orders. The order numbers are 3228214 and 3185516.

Fixed! You should be getting an updated confirmation email in just a minute. Let me know if there's anything else I can do to help!

Paizo Employee Customer Service Dire Care Bear Manager

Sara Marie wrote:
Neongelion wrote:
I know y'all are looking into this as Sharaya said so I won't heckle you on that, but I wanted to add: are there any known problems with Adblocker when putting down orders on Paizo's website? I ask because I had a similar problem when I subscribed to get the Numeria: Land of Fallen Stars book, and I also had Adblocker installed then. As much as I like Adblocker I know that it causes floopy things to happen on websites sometimes.
Looking at your subs, its an easy fix but I need to use them as an example for writing a bug report with the tech team tomorrow morning when they get in. This should not delay your subscriptions in any way. I will email you a confirmation email for your order when we are done poking at it with a stick fixing it.

Has been fixed now and sent you email confirmation.

Paizo Employee Customer Service Dire Care Bear Manager

Apocryphile wrote:

Hi there,

I just started a subscription up for the first time to get the ACG. Because I just got paid today, I only just did it today. So does that mean my book will ship closer to the 22nd, or do you think they'll be a bit quicker than that..?

Thanks for any feedback!

No, your order will be in the same general queue.


Quote:

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.

↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

So, please pardon my ignorance here, what is a sidecart, and what does it mean relative to pending orders?

I ask because I'd went ahead and ordered the ACG last month ahead of time, figuring it would ship with Iron Gods 1, but now I see one has processed but the other hasn't.

In the future is there a better way for me to do this? Some specific form to follow when placing orders?

Thanks in advance for any advice / clarification, and if this is too specific to myself I apologize for not splitting off.

Dark Archive

Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Starfinder Charter Superscriber
Peter Stewart wrote:
Quote:

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.

↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

So, please pardon my ignorance here, what is a sidecart, and what does it mean relative to pending orders?

I ask because I'd went ahead and ordered the ACG last month ahead of time, figuring it would ship with Iron Gods 1, but now I see one has processed but the other hasn't.

In the future is there a better way for me to do this? Some specific form to follow when placing orders?

Thanks in advance for any advice / clarification, and if this is too specific to myself I apologize for not splitting off.

Your sidecart is the bit of the system that contains anything that is awaiting shipment with your next subscription shipment - It works for thing you order between subscriptions, or non subscription releases due at the point of your order.

Normally, when they generate the subscription orders, the system goes to your account, and looks at your subscription. It picks out one of each item your subscribing for, and then checks your sidecart for anything that it can send out this month.

The problem this month seems to be for some of us, it hasn't done that 'look in sidecart' stage.

Following Sara Marie's advice, best to start a new thread here to highlight it to the team so they can fix the error.

Paizo Employee Customer Service Dire Care Bear Manager

Ideally, anytime up until we spawn orders you can put things into your Sidecart. We when spawn orders, items that are ready to go should be pulled into that month's subscription order and generally this will save on shipping. Right now, we're having a couple issues with sidecarts. First, with a a new user interface for the order checkout, adding things vs shipping them separately got a bit buried during check out and its not as easy to find the option to switch from one to the other. Secondly, it appears that recently the order spawning tool stopped properly handling Paizo preorders that were releasing at the same time as the subscription. So people who preordered, say, the Advanced Class Guide may have had trouble getting it into their sidecart and if they did get it in their sidecart, it wasn't pulled correctly during the order spawning. I am attempting to go through and find as many of these items as I can so that they don't get left in the sidecart.

I will email you additional details about your particular order for the Advanced Class Guide.

51 to 100 of 443 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | next > last >>
Community / Forums / Paizo / Customer Service / August 2014 New Release Shipment thread All Messageboards