August 2014 New Release Shipment thread


Customer Service

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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just out of curiosity, am I the only one who never got his July subscription shipment (it's included in my one currently pending order, with the August stuff)?

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Card Game, Companion, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Checked my local gaming store yesterday. They had no Advanced Class Guides. I did not ask if they were sold out. I will check Barnes and Noble later today.


Los like paizo isn't looking at the customer service boards today, I have tried to cancel my subscriptions but I see they haven't responded to inquiries today for anyone, so just a reminder to Paizo, cancel AL my subscriptions ASAP, please do so before shipping August product, can buy AL but the card game here and have it a solid to weeks before I Wil receive anything you ship

Dark Archive

Pathfinder Adventure Path, Companion, Lost Omens, Pawns Subscriber

Is there a new firm date for when all August subscriptions should be shipped by?


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Liz made some remarks on the Base Set product discussion set that sound like it's not only the Add-on Deck causing the hold-up, but that there are no Base Sets to ship to waiting subscribers either. Am I understanding this correctly?

At this point, can't you just put the card game stuff on back order and ship the remaining stuff, when it's probably unknown when the rest will be available. Hmm, on the other hand, though, that might cost me an addidtional $50 in shipping, so I better just wait.

Sigh.

EDIT: Liz cleared that up, she was referring to something different; Base Set are available. Well, ship it then, I say! :)

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

ETA on button press: 8 minutes.

Cue stress vomiting in corner.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

dun dun DUNNN...

Paizo Employee Customer Service Dire Care Bear Manager

CLICK


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

OMG THE BOXED SET + ALL MY STUFF JUST MAGICALLY APPEARED RIGHT IN FRONT OF ME*! YOU ARE MAGICAL!

*Not really

Edit: The "Not Really" was for the stuff magically appearing in front of me. I was serious about the part about you being magical.

Paizo Employee Customer Service Dire Care Bear Manager

So this should properly handle most people who either had a label printed for a package containing the Add-On deck or who had a pending order held up for the Add-On deck. I am sure there may be a small number of orders that does not get handled properly and I will try to proactively find those people and resolve them by hand, however, if your order is still fubared once this script is done running, please let us know so we can fix it.

Because this process is moving items and recalculating shipping on a large number of orders, it may take a while for it to finish. I will update again when it has finished running.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Sara Marie, thanks for your work and for keeping us in the loop!

Paizo Employee Customer Service Dire Care Bear Manager

Based on how long it took yesterday when we were testing, probably 4-8 hours.


Adventure Path Charter Subscriber; Pathfinder Adventure, Card Game, Lost Omens, Rulebook Subscriber

If it helps, my order already looks correct after your efforts yesterday.

Thanks for the updates.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I just got an email explaining the situation. However, it also says

THE EMAIL wrote:
You should already have received a new confirmation email for your order showing the Character Add-On deck and August promo cards moved to your sidecart.

I didn't get any such email, though.

Paizo Employee Customer Service Dire Care Bear Manager

Soooo... apparently, it sends the email saying you should have a confirmation email but... no actual confirmation email >.>


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Zaister wrote:

I just got an email explaining the situation. However, it also says

THE EMAIL wrote:
You should already have received a new confirmation email for your order showing the Character Add-On deck and August promo cards moved to your sidecart.
I didn't get any such email, though.

I'd give it some time, it probably mass sends the email to the effected people then makes the changes in one huge, insane, soul-sucking, CR18 query.

Paizo Employee Customer Service Dire Care Bear Manager

SCSi wrote:
Zaister wrote:

I just got an email explaining the situation. However, it also says

THE EMAIL wrote:
You should already have received a new confirmation email for your order showing the Character Add-On deck and August promo cards moved to your sidecart.
I didn't get any such email, though.
I'd give it some time, it probably mass sends the email to the effected people then makes the changes in one huge, insane, soul-sucking, CR18 query.

Nope.

The good news is that you can see the same information on the order's order history page!

Paizo Employee Customer Service Dire Care Bear Manager

When we were testing I was looking to make sure it sent the little explanation email and it completely blew past me to check the confirmation email was sending too.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Sara Marie wrote:

The good news is that you can see the same information on the order's order history page!

Hmm. The order's order history page (order #3222543) still lists the Add-on Deck and says this:

Quote:

Package Tracking

Originally expected to ship in an unknown time frame
Waiting for backordered product(s)

Paizo Employee Customer Service Dire Care Bear Manager

I guess that's less than useful then.... I've resent yours manually.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Aha! The confirmation email about the changes order has now arreived.


I seem to have the same issue as Zaister with:

Package Tracking
Originally expected to ship in an unknown time frame
Waiting for backordered product(s)

Paizo Employee Customer Service Dire Care Bear Manager

Xroud, your order has not had its items move yet.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Xroud wrote:

I seem to have the same issue as Zaister with:

Package Tracking
Originally expected to ship in an unknown time frame
Waiting for backordered product(s)

This has changed now to

Quote:

Package Tracking

Originally expected to ship in 2 to 14 business days
Not trackable

I hope it doesn't take 14 days...

Paizo Employee Customer Service Dire Care Bear Manager

Its probably going to be 4-8 hours before it all wraps up which is well after I need to leave. I will update as soon as I know its finished moving add-on decks, which will likely be tomorrow morning.


Pathfinder Card Game Subscriber
Sara Marie wrote:
Xroud, your order has not had its items move yet.

I haven't noticed any changes to my order yet either. It might be a little soon yet. I was wondering about the Sleeve Displays which are part of my order. ARe those going to be need to changed postponed to September or are those ready to ship?

Paizo Employee Customer Service Dire Care Bear Manager

Zaister wrote:
Quote:

Package Tracking

Originally expected to ship in 2 to 14 business days
I hope it doesn't take 14 days...

The warehouse has primed their shipping area in preparation for these orders and we hope to get through them quickly.


Sara marie, can you please cancel all my subscriptions, I'm especially not interested in the card game as I have no plans on buying the expansions. This is the third time I have made this request and really want it cancelled prior to being processed

Paizo Employee Customer Service Dire Care Bear Manager

I've cancelled the subscription. I'm sorry its taken a bit, Erik has been trying to work up the messageboard queue all day, but things are rather hectic here.

Grand Lodge

My package is about to ship and I can finally download the ACG. Thanks Sara and CS team.


Pathfinder Adventure Path, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
TanRu wrote:
My package is about to ship and I can finally download the ACG. Thanks Sara and CS team.

Sweet! Hope I'm not far behind. : )


Adventure Path Charter Subscriber; Pathfinder Adventure, Card Game, Lost Omens, Rulebook Subscriber

My email was waiting when I got home and the PDFs are on their way to my hard drive now! Hang in there, Sara Marie, you'll get through it!

*happy pixie dance*


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just got the email about moving stuff to the sidecart and "you should have already received a confirmation email". Stuff is already in the sidecart, but I haven't seen the confirmation email yet.

The order still shows "expected to ship in late september or early october". :-(

Not impatient (much! :-)) just reporting what's happening here.

Note: This shipment includes both july and august subs. I sure do hope it ships before october.


Pathfinder Card Game Subscriber

Sara Marie posted above that it glitched and doesn't actually send the confirmation email. But if your order looks changed then you should be good to go I'd think. Hopefully you'll see the shipment email soon.


Pathfinder Adventure Path, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Pixie Rogue wrote:

My email was waiting when I got home and the PDFs are on their way to my hard drive now! Hang in there, Sara Marie, you'll get through it!

*happy pixie dance*

Congrats. Soon...


sawbones wrote:
Sara marie, can you please cancel all my subscriptions, I'm especially not interested in the card game as I have no plans on buying the expansions. This is the third time I have made this request and really want it cancelled prior to being processed

I know y'all are doing all you can against insurmountable odds and I totally get that and utterly feel for you but please also cancel my subscription.


Pathfinder Card Game Subscriber

The Character Add on Deck and Promo's have been moved to the my side cart. I haven't been charged for my order yet and I haven't received any shipping notice. I also have ordered card sleeves which remain in my order and I am hope that the card sleeves don't delay my order further. So my fingers are crossed that maybe today I will receive a shipping notice?

Silver Crusade

Pathfinder Adventure Path Subscriber

Is anyone else starting their Card sub with the character add-on deck seeing the base set added to their Sep order? I hoping it the normal sub whackery, but want to see if others see this too, or just me.


1 person marked this as a favorite.
Pathfinder Card Game Subscriber

That is normal wackiness. (Or at least it was a week or so ago.) Give it until next week when they have shipped everything. If you still see it then, contact customer service. (They are swamped right now, so I'd avoid contacting them this week with anything not urgent.)


Pathfinder Card Game Subscriber

Hello Sara Marie!

First post - just wanted to give you a heads up. Amidst all the waiting I've been doing recently, my credit card was stolen. My order still says "Pending" rather than any sort of info regarding shipping/etc. Old card has been canceled, new one has been added to Paizo, and I just wanted to make sure it wouldn't sit at "Pending" forever. A bunch of people may be in the same boat, I don't know, but I don't know if a transaction was attempted on the stolen card or not.

Please let me know if I need to fix anything on my end. I know you're busy with other stuff! Just really looking forward to game. Thanks!

~Skye


Pathfinder Adventure Path, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
noretoc wrote:
Is anyone else starting their Card sub with the character add-on deck seeing the base set added to their Sep order? I hoping it the normal sub whackery, but want to see if others see this too, or just me.

Mine was manually fixed a couple days ago, but this morning I'm also seeing a 2nd copy of the base in September. Not too concerned.


Pathfinder Adventure Path, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Mine is shipping...and more importantly, I got the downloads. Thanks customer service crew for working through this.


Pathfinder Card Game Subscriber

My order Order 3228214 is still showing as pending. Could you check into this for me.
Thanks
Andy


Pathfinder Card Game Subscriber

I started writing something saying that I received the email, but no confirmation email, and my status is still pending (which is totally reasonable)... then my phone vibrated AS I WAS TYPING to tell me I have a new email. It looks like my order is shipping.

Yay!

Webstore Gninja Minion

It would probably be extremely helpful if you started your own request in a separate thread rather than adding to this one.

Paizo Employee Customer Service Dire Care Bear Manager

Folks, the warehouse just got a bunch of orders dumped into their queue that are now ready to go. They've done a bunch of staging to make it go faster, but they *just* started in on these this morning. Please give them some time to ship these orders before you start worrying. I'll try to keep the thread updated on their progress.


Pathfinder Card Game Subscriber; Starfinder Superscriber
noretoc wrote:
Is anyone else starting their Card sub with the character add-on deck seeing the base set added to their Sep order? I hoping it the normal sub whackery, but want to see if others see this too, or just me.

I'm seeing the same thing. Started the subscription with the base set and character add-on and now everything has been moved to my side-cart, including the base set. On top of that, my associated order, Order 3250238, now only has the signing up for subscription in it, no products, and has been marked as "Complete".

Grand Lodge

I'd like to say that I appreciate everything your company does and I can only imagine the stress that you may have been going through with this situation. I appreciate the upfront information and the willingness to communicate with your customers.

My only grumble, which I'll suck it up and deal with it is, since the add-on deck is shipping later, I'm losing the shipping discount now. Oh well, it happens. I'll at least get my hands on the new book and game finally!

Thanks!


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Shipment, finally! :)


Adventure Path Charter Subscriber; Pathfinder Adventure, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Zaister, I suppose I must live vicariously through you. The agony!

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