Sharaya Copas 422's page
 No posts. Organized Play character for Sharaya.
|
|
1 person marked this as a favorite.
|
The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in August
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #133: Secrets of Roderic’s Cove (Return of the Runelords #1)
•Pathfinder Campaign Setting: War for the Crown Map Folio
•Pathfinder Player Companion: Heroes from the Fringe
•Pathfinder Maps: Pathfinder Flip-Tiles: Forest Starter Set
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: Dungeon Decor Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —
Starfinder Products
•Starfinder Adventure Path: The Reach of Empire (AP #1 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: —
•Non-subscription Paizo Products•
• Pathfinder Flip-Mat Classics: Seedy Tavern
•Subscription Product by other Publishers•
•Comics: Spiral of Bones #5
•Battles: —
•Legends: —
•Non-subscription Product by other Publishers•
•Miniatures: —
•Authorization (Order Spawning) Date: Thursday, August 9th Tuesday, August 14th + Friday, August 17th
•Begin Shipping Estimate: Monday, August 13th Friday, August 17th Monday, August 20th Tuesday, August 28th
•End Shipping Estimate: Wednesday, August 29th Friday, September 7th (please see latest update post here)
•Street Date for Paizo Products: Wednesday, August 29th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
Hi All!
We don't normally work on the weekends, but the 3 CS reps who stayed behind have been in to help with back end booth support for Gen Con, and try to wrangle some of the influx of emails and posts from everything going on right now.
That said, the inbox is filling up much more quickly than we can defeat it.
We will do our best to get everyone taken care of as quickly and as well as we can, but that will take some time.
We hope our party will be back to full strength sometime next week, after people start trickling back in from Gen Con.
Your patience and understanding is greatly appreciated!
|
1 person marked this as a favorite.
|
Due to limited staffing resources, and the need to provide back up support for the Gen Con Booth, the customer service phones lines will be closing at 12:30pm PST on Friday, August 3rd.
I'm revising my statement from yesterday, as the Gen Con booth is needing more support from our end than anticipated. Our phone lines will be closed today and tomorrow. We'll check voicemails as soon as we have some breathing room to do so.
Phone hours should resume as normal on Monday, August 6th.
Thank you for your patience and understanding! <3
Some people have reported that the links they are getting to verify account settings or account creation are not working.
We are sorry for the confusion and frustration with this. It appears that some email service providers split the link into two parts as it is processed.
This means the link will not work if you click on it. You can try copying and pasting the two pieces of the link into your browser. This will need to be done in two chucks.
Please copy and paste the hyperlinked section first, and then copy and paste the other cut-off section (not hyperlinked) of the link after that. Once those are copied and pasted in correctly, just hit “enter” or “return” and it should take you to the correct page.
If you are still having any trouble with things, please let us know via email, and we’ll see what we can do to assist you further. Thank you for your patience!
We'll be out of the office from Friday, May 25th through Monday, May 28th for PaizoCon.
Customer Service will re-open for normal hours on Tuesday, May 29th.
We are still working on catching up on the general email backlog, and will have more to catch up on after PaizoCon. We appreciate your patience with delayed response times!
In the meantime, our FAQ page is available here.
Our tech team is reporting that the email server is currently operating at a reduced speed and the password email resets are taking longer to send than usual.
If you have not seen your password reset by tomorrow afternoon (Pacific Time), please let us know and we can assist further.
|
1 person marked this as a favorite.
|
Looking for other events and activities to fill your PaizoCon event schedule with? One of the great things about PaizoCon is that there’s lots of flexibility and room for last-minute activities!
There will be an event trading table, set up outside of the store or Delve area, where people can take and leave event tickets. So if, for example, someone has to drop out of a game or panel with very short notice, or they find something else they’d rather be doing, they can leave their ticket on the table for someone else to take.
As in previous years, we have a bunch of events that are set up for folks to just drop by whenever. Some examples include:
• The Reaper Paint and Take area will be set up in the convention store where you can get expert advice while painting a free miniature.
• You can catch a sneak peek of the upcoming Pathfinder Kingmaker video game or try out Pathfinder Online in the store.
• We also have Delves just outside the store, which are 20-60 minute drop-in encounters run by various members of Paizo staff. This year’s delves will include options for Starfinder and the Pathfinder Playtest!
• Glass Cannon Podcast will have an HQ room in Cascade 10 for pick-up games
• On Saturday and Sunday from 10am to 5pm, Evergreen 3 will be set up for playing Munchkin Pathfinder and Munchkin Starfinder.
• Evergreen 3 & 4 will also have 8 open gaming tables for anybody to set up their own board, card, or RPG games. The best thing about PaizoCon is that you’re in a space with people who enjoy the same things as you, so you could even set up your own game and grab passersby who are interested!
• Hero Lab will be present with a Character Creation Station
• On Monday, from 10:00 am to 1:00pm, some of the rooms will feature “Gaming With Paizonians” – where Paizo staff will host some of their favorite board, card, and video games!
Aside from that, there are empty slots and pickup Organized Play games throughout the day. You can always stop by Organized Play Headquarters in the Grand Ballroom and ask if there are any slots available.
Keep in mind that many of the Panels end up with open seats, so if you interested in a Panel that you didn’t get a ticket for – it doesn’t hurt to check in when the panel is starting, to see if you can grab a seat!
Hopefully this info is helpful! The printed program book should contain all of this information and more, so that will also help you find some fun activities.
Thanks, and we’ll see you at the show!
|
3 people marked this as a favorite.
|
We'll be closed today from 2pm to 4pm for a company pizza party!
I've noticed a number of people this morning have reported that they are having trouble accessing their shopping carts.
I have filed a request for the tech team to look into this. I'll do my best to provide updates as I find out more.
|
1 person marked this as a favorite.
|
There is some odd behavior happening with downloads displaying on accounts. The tech team is looking into this, but we do not have an estimate for when it will be fixed.
It sounds like, in most cases, it is somehow related to internet browser caching.
If you have a successfully submitted order, and are you expecting something to be on your Digital Content page (formerly known as the My Downloads page), but its not showing up for you, please try the following:
-Log out of your account and log back in
-If that doesn’t help, then you should try logging in using a different browser than you normally use
-Alternatively, if they are still not showing up on your My Downloads page, you should still be able to access your PDFs individually, if you go to the product page for that item, and the the “Downloads" tab (you can find that underneath the product information, next to the “Product Reviews” and “Product Discussion” tabs).
If you try all of that, and they are still not showing up, please let us know, so we can investigate and poke things.
Thanks for your patience while we work through this!
Customer Service will be closed from 2:30 to 5:00pm PST today for some company training.
Phone hours will resume as normal on Wednesday, March 22nd, at 10:00am.
Paizo.com will be down for scheduled maintenance on Tuesday, February 27 starting at 9:00 AM Pacific time.
We expect the downtime to last approximately 2 hours.
More information can be found here.
Customer Service will still be answering emails and phone lines will be open as normal from 10AM to 5PM Pacific time.
We are currently experiencing some issues with getting the phone lines set up in our new work space. The phone lines are temporarily closed while this gets sorted out.
We should be able to check voicemails periodically, but it would be best to get in touch with us via email for the messageboards for now.
Thanks for your patience while we work through this!
|
1 person marked this as a favorite.
|
The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in February 2018
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #127: Crownfall (War for the Crown #1 of 6)
•Pathfinder Campaign Setting: Inner Sea Taverns
•Pathfinder Player Companion: —
•Pathfinder Maps: Flip-Mat: Bigger Bridge & Map Pack: Starship Decks
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: Bestiary 6 Box
•Adventure Card Game: —
•Adventure Card Game Class Decks: Occult Adventures Character Deck 2
Starfinder Products
•Starfinder Adventure Path: The Ruined Clouds (Dead Suns 4 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: —
•Non-subscription Paizo Products•
—
•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: Legends: —
•Non-subscription Product by other Publishers•
•Miniatures: —
•Authorization (Order Spawning) Date: Thursday, February 8th
•Begin Shipping Estimate: Monday, February 12th
•End Shipping Estimate: Friday, February 23rd
•Street Date for Paizo Products: Wednesday, February 28th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
|
3 people marked this as a favorite.
|
Responses from Customer Service will be delayed for now.
I've been the only CS person in so far this week, as most of the team is out with the flu. I'm still working on catching up in the inbox from the 3 day weekend.
I'm trying to focus on time-sensitive requests, as we are at the beginning of the subscription shipping window.
I'm sorry if it takes me awhile to get back to your inquiries (there are a lot of things for one person to juggle).
Thank you for your patience!
|
3 people marked this as a favorite.
|
Some customers are currently experiencing an issue during the checkout process where a payment method is added to the account, but when they get to the final page to submit the order, there is a message that reads: "This order requires a valid payment method."
Our tech team has a fix in progress estimated to be rolled out to our site mid-to-late January.
The workaround for this issue is:
1) Confirm that the items you want and the shipping method are correct in your shopping cart
2) Send us an email (preferably with a link back to this thread for reference) to state that you would like us to try to submit the order for you.
In the email confirm the following:
-The last 4 digits of the card you are trying to use
-The expiration date of the card
3) Keep an eye out for an order confirmation email or follow up email from us.
-In the case of digital items, the order will be fulfilled immediately.
-In the case of physical items, we will email you a confirmation email, review this email to confirm all details are correct.
-If we are unable to process the order, we will do our best to work with you so that your order can be submitted.
Thank you for your patience and understanding!
To accommodate U.S. fall and winter postal holidays, the September, October, November and December new release schedules have shifted slightly from our standard shipping cycle dates.
edit 11/28/17: We've been integrating a new method for the order generation process which does not authorize payment methods as frequently when an order is created. Instead most cards that have previously had successful transactions will be authorized closer to when your order is being prepared for shipping (at least that is the goal).
If you have previously used the authorization process for budgeting purposes, please note that this now may function differently for you.
Let us know if you have any questions!
The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in December
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #125: Tower of the Drowned Dead (Ruins of Azlant 5 of 6)
•Pathfinder Campaign Setting: Taldor, the First Empire
•Pathfinder Player Companion: Potions & Poisons
•Pathfinder Maps: Flip-Mat: —
•Pathfinder Maps: Map Pack: Frozen Sites
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: Traps & Treasures Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: Hunter Class Deck
Starfinder Products
•Starfinder Adventure Path: #3: Splintered Worlds (Dead Suns #3 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: Starship
•Subscription Product by other Publishers•
Comics: —
Battles: —
Miniatures: Legends: —
•Authorization (Order Spawning) Date: Monday, November 27th
•Begin Shipping Estimate: Thursday, November 30th Monday, December 4th
•End Shipping Estimate: Friday, December 15th
•Street Date for Paizo Products: Wednesday, December 13th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
We've received our additional inventory of Dead Suns #1!
If you had subscribed to the Starfinder Adventure Path with a backordered copy of Starfinder Adventure Path Dead Suns #1 and then ordered the PDF separately, you may be seeing your volume shipping soon!
To help process your PDF store credit refund as quickly as possible, please review the following steps:
~After you get the shipping confirmation email for the order that includes your subscription copy of Dead Suns #1, reply to that shipping confirmation email.
~Include a line with something to the effect of: “Please refund the separate PDF purchase in order #XXXXXXX.” (You can find your order number in your Order History).
Customer service will process your refund as store credit as soon as we are able. Please note, we are still experiencing a backlog of emails so it may take us a bit to process your request. Thank you for your patience!
*****
The original post about this issue is provided below, in case you would like a reminder or more information about what this is about:
Sara Marie wrote:
Hello, quick update for anyone who has NOT signed up for a Starfinder Adventure Path subscription and is thinking about it: PZO7201 Incident at Absalom Station (Dead Suns 1 of 6) is going to be moving from Preorder to Backorder on paizo.com.
If you subscribe to the Starfinder Adventure Path before Dead Suns #2 subscription order creation date, Estimated Sept, 28th, and you would like to receive Dead Suns #1 as part of your subscription, you can email customer service and we will add a backordered subscription copy to ship with the first subscription shipment after the product is available.
Realistically, this means that if you choose to subscribe with #2 and get a backordered copy of #1, your copy of #1 may not end up shipping for several months.
Because the free subscription PDF is tied to your subscription product fulfilled in our system, this means you would also not get your free PDF right away.
If you choose to purchase the PDF of #1 when it releases for sale on or after August 17th, you may request a refund in store credit when your backordered physical copy has been processed for shipping.*
*This refund is only available to be processed as store credit, for individuals who: - subscribe to the Starfinder Adventure Path line beginning with AP#2
- opt in (by contacting customer service) to waiting for a backordered subscription copy of SF AP #1 before Sept 28th, 2017
- have purchased a PDF version of SF AP#1
- contact us to request a refund at or after their order containing AP#1 is processed for shipping.
If you choose to purchase AP#1 from a retailer other than paizo.com we cannot make that part of your subscription. You will need to purchase the PDF separately.
The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in September
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #122: Into the Shattered Continent (Ruins of Azlant 2 of 6)
•Pathfinder Campaign Setting: —
•Pathfinder Player Companion: Antihero’s Handbook
•Pathfinder Maps: Flip-Mat: Haunted House
•Pathfinder Cards: —
•Pathfinder Roleplaying Game: Book of the Damned Hardcover
•Pathfinder Modules: —
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: Pathfinder Tales Character Deck
Starfinder Products
•Starfinder Adventure Path: —
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starfinder Condition Cards
•Starfinder Maps: —
•Non-Paizo Subscription Products•
—
•Subscription Product by other Publishers•
Comics: —
Tales: —
Battles Miniatures: —
Legends: —
•Non Subscription Product by other Publishers•
—
•Authorization (Order Spawning) Date: Tuesday, September 5th
•Begin Shipping Estimate: Friday, September 8th
•End Shipping Estimate: Wednesday, September 20th
•Street Date for Paizo Products: Wednesday, September 20th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
|
2 people marked this as a favorite.
|
Customer Service will be closed Tuesday the 4th!
We'll be back for normal hours on Wednesday, July 5th.
Hope everyone has a good 4th of July!
The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in July
•Paizo Subscription Products•
•Adventure Path: #120: Vault of the Onyx Citadel (Ironfang Invasion #6 of 6)
•Campaign Setting: Ironfang Invasion Poster Map Folio
•Player Companion: Blood of the Sea
•Maps: Flip-Mat: Arcane Library
•Cards: —
•Roleplaying Game: —
•Modules: —
•Pawns: Heroes & Villains Pawn Colleciton
•Adventure Card Game: —
•Adventure Card Game Class Decks: —
•Non-Paizo Subscription Products•
—
•Subscription Product by other Publishers•
Comics: —
Tales: —
Battles Miniatures: —
Legends: —
•Non Subscription Product by other Publishers•
—
•Authorization (Order Spawning) Date: July 6th
•Begin Shipping Estimate: July 10th
•End Shipping Estimate July 21st
•Street Date for Paizo Products: July 26th
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
If you have chosen for your Comics Subscription to "Ship items from this subscription as they arrive in our warehouse." :
Comics Subscription Releases in June
Pathfinder Comics: Runescars #2 - Paizo.com Exclusive Cover
Pathfinder Comics Deluxe: Runescars #2 covers by Jonathan Lau, Geraldo Borges, and Igor Lima
•Authorization (Order Spawning) Date: Monday, June 26th
•Begin Shipping Estimate: Tuesday, June 27th
•End Shipping Estimate: Wednesday, June 28th
•Street Date for Comics: Wednesday, June 28th
If you have both monthly and off-schedule subscriptions, you can select what to do with any non-subscription items you put into your sidecart.
You can ship any non-subscription items with the earliest possible subscription shipment or with your subscriptions that have products releasing with the the monthly Paizo published new releases.
You can make this choice from your My Subscription page.
Remember, once we create a subscription order, if you still want to add items, make sure you choose to add items to the specific order that has been created.
Adding them to the sidecart after we have run our order creation process means they will wait until the next shipment based on your subscription settings.
If you have chosen to "hold for monthly paizo shipment" for your comics subscription, afterwe do the order creation (estimated June 26th) you should see Runescars #2 in your sidecart.
The following information, including dates and expected products, is what we currently estimate and may change.
Subscribers attending PaizoCon 2017 may opt in to pick up their subscriptions until May 10th at 4:00 PM PST. After this time we are unable to make any alterations to the hold for pick up status of your account. Opt In or change your opt in status by visiting your My Subscription page. If you do not have a subscription and would like to pick up the starting item at PaizoCon, please contact customer service immediately after placing your order for the subscription so that we can ensure the product is set properly for subscription pick up.
Please note that items in your sidecart that are not your subscription items for May New Releases will not be available for pick up at the show.
The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Wednesday, May 10th at 4:00 PM PST.
New Releases in May
We plan on prioritizing the shipping of subscriber Crown of Fangs Case Cases during our monthly shipping window.
For those who are not opting in to PaizoCon pick up:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
For those who are opting in to PaizoCon Pick Up:
The schedule for people choosing to opt in is as follows:
- Wednesday, May 10th, 4:00pm PST — Ability to opt in or change preferences for PaizoCon pick up closes.
- May 11th-16th — We will create convention pick up orders, charge payment methods and grant PDFs. State tuned to the May thread for more details.
- May 26th- May 29th — Pick up your subscription items from the Paizo booth at PaizoCon 2017.
Unfortunately we are not able to include any other items for PaizoCon pick up. If you have other items in your sidecart they will wait until the next available subscription to ship.
Shipping & Handling & Sales Tax:
Pick up orders are not charged shipping & handling, but are charged Washington sales tax (10%).
What do I need to pick up my subscription items?
Bring your ID, and make sure you know what email address you use for logging into Paizo.com. Printing off your order confirmation email or having it accessible on a smartphone is helpful, but not required.
I can't make it to PaizoCon, can my friend, family member, partner, husband/wife pick up my subscriptions?
Subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.
If I don't have a subscription for a product line, can I still sign up for one and choose to pick it up at PaizoCon?
Yes! Just start the subscription like normal, opt in on your My Subscription page and contact customer.service@paizo.com immediately after subscribing to ensure the starting products are correctly set.
The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Wednesday, May 10th, at 4:00pm PST.
If you have any questions or concerns about PaizoCon pick up please let us know as soon as possible, as the closer it gets to the show, the harder some issues are to resolve. You can email us, customer.service@paizo.com, you can post in the Customer Service forum, or you can give us a call (425-250-0800, Monday through Friday, 10:00 AM - 5:00 PM Pacific time).
***Edit #1 - The comic (Runescars #1) has not made it to the warehouse yet and it being moved to June.
****Update posted 5/18: Crown of Fangs singles sales will start on May 18th at 12:00 pm PST. They will be on sale through about June 14th.
|
2 people marked this as a favorite.
|
The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in April
Please note:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
Customer Service will be closed from approximately 1:30 to 3:00 today for a team building lunch. We'll be answering phones, emails, and messageboard posts again as soon as we are back!
Customer Service will be closed for Thanksgiving on Thursday, November 24th and Friday, November 26th.
We will back in the office for normal hours on Monday, November 28th.
Happy Thanksgiving!
The following information, including dates and expected products, is what we currently estimate and may change.
New Releases in June
•Paizo Subscription Products
Adventure Path: #107: Scourge of the Godclaw (Hell's Vengeance 5 of 6) (PFRPG)
Campaign Setting: Path of the Hellknight (PFRPG)
Player Companion: Spymaster's Handbook (PFRPG)
Maps: Map Pack: Perilous Path
Cards: —
Roleplaying Game: —
Modules: —
Pawns: —
Adventure Card Game: —
Adventure Card Game Class Decks: Witch
•Non-Subscription Products by Paizo
Pathfinder Flip-Mat: Bigger Dungeon (Note: Pathfinder Flip-Mat: Bigger Dungeon is not included in the Pathfinder Maps subscription, but subscribers who preorder will receive a free PDF version of the map when their subscription ships.)
•Subscription Product by other Publishers
Comics: —
Tales: Liar's Bargain
Battles Miniatures: —
Legends: —
•Non Subscription Product by other Publishers
—
•Authorization (Order Spawning) Date: June 9th
•Begin Shipping Estimate: June 13th
•End Shipping Estimate: June 24th
•Street Date for Paizo Products: June 29th
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
|
1 person marked this as a favorite.
|
We are sorry for any problems with the Humble Bundle Code Redemption page right now.
Something with that page broke after the site maintenance updates yesterday, so codes cannot be redeemed at this time. The tech team is looking into it. We'll update here as soon as it is fixed!
•Paizo Subscription Products
Adventure Path: #104: Wrath of Thrune (Hell's Vengeance 2 of 6)
Campaign Setting: Inner Sea Faiths
Player Companion: —
Maps: Flip-Mat: Twisted Caverns
Roleplaying Game: Ultimate Intrigue
Modules: —
Pawns: —
Adventure Card Game: —
Adventure Card Game Class Decks: Pathfinder Adventure Card Game—Class Deck: Oracle
•Non-Subscription Product by Paizo
—
•Subscription Pathfinder Product by other Publishers
Comics: Pathfinder: Hollow Mountain #4
Battles Miniatures: —
Pathfinder Tales: —
Pathfinder Legends: Legends: Mummy's Mask Audio Drama CD Set 4
Pathfinder Legends Digital: Legends: Mummy's Mask Audio Drama 4
•Non-Subscription Pathfinder Product by other Publishers
Pathfinder Battles: Iconic Heroes Set #6
•Authorization (Order Spawning) Date: March 10
•Begin Shipping Estimate: March 14
•End Shipping Estimate: March 25
•Street Date for Paizo Products: March 30
Please note:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
We're very excited to bring the world of Pathfinder to a new audience, as well as benefit charity through our Humble Bundle intiative, and welcome these new gamers to our community!
Access to PDFs and personalization may be slowed as our site processes everyone's downloads. We suggest giving personalization a few minutes to complete, or returning to your downloads page later. You can check this thread for any updates.
We also invite you to join us on Twitch where we are currently live streaming an all-day Pathfinder Marathon.
Thanks for your support!
The following information, including dates and expected products, is what we currently estimate and may change.
Happy August!
New Releases in August
•Paizo Subscription Products
Adventure Path #97: In Hell’s Bright Shadow (Hell’s Rebels 1 of 6)
Campaign Setting: Occult Bestiary
Player Companion: Dirty Tactics Toolbox
Maps: Map Pack: Forest Dangers Now a September release
Cards: —
Roleplaying Game: —
Modules: —
Pawns: Monster Codex Box
Adventure Card Game: Wrath of the Righteous Deck #4: The Midnight Isles & associated promotional cards
Adventure Card Game Class Deck: Paladin
•Non-Subscription Product by Paizo
Flip-Mat Classics: Forest
Flip-Mat Classics: Swamp
•Subscription Product by other Publishers
Comics: Pathfinder Origins #6: Ezren
Battles Miniatures: —
Pathfinder Tales: Liar’s Island Edit: tentatively moved to September, there is a slight chance it will be added back to August. Further Edit: Its back on August! Huzzah!
•Non-Subscription Product by other Publishers
—
•Authorization (Order Spawning) Date: August 6th, August 7thAugust 13th
•Begin Shipping Estimate: August 10th August 17th
•End Shipping Estimate: August 21st August 28th
•Street Date for Paizo Products: August 26th September 2nd
Please note:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
Update: Map Pack: Forest Dangers is no longer an August release.
Our system is having some issues processing [new] card game subscription starting orders [through check out] (and maybe some others) at this time. The tech team is still looking into the cause of this. I'm very sorry for any inconvenience or frustration with this.
In the meantime, we can bypass the problems in our system from our side by moving your starting subscription items from your shopping cart to your Sidecart.
This means that the Character Add-On Deck and promo cards will automatically get combined with Deck 2 and its promo card for your September subscription shipment, so those should ship together as one order sometime this month.
While we normally prefer that people post a new thread with their request/question, as these are all the same problem that we have the same solution for, we've decided the most efficient way to handle this issue would be to keep the requests complied in one place.
If you would like us to submit your subscription from our side, we need your permission to do so. Please post on this this thread and just say something like "Please submit the subscription in my shopping cart." We'll check this thread as regularly as we can and get you taken care of as soon as possible.
Thanks!
Sharaya
|
3 people marked this as a favorite.
|
Customer Service and the Paizo offices will be CLOSED on JULY 4th.
That means the we will not be responding to phones, emails or customer service messageboard posts until Monday, July 7th.
We would normally be closed anyway, because of the holiday. However, this year, we will all be working over at PaizoCon instead. :)
In the meantime, remember that you can always check the FAQ to see if that clears up any of your questions:
http://paizo.com/paizo/faq
**********
General Updates:
Many people have expressed concern about our delayed response time to emails. June was a very busy month for us for a variety of reasons (normal stuff, subscriptions, Kickstarter rewards and information transferring, things breaking on the website, getting ready for PaizoCon, etc.). Because of this, we have had a HUGE backlog in the inbox.
It was up to over 900 (yes, just 900, not over 9000) for a bit, but we've all be working hard and fighting through things. It's getting back down to a less terrifying level, but is still currently around 350.
For reference, we seem to be caught up to emails around June 22nd (with the exception of some older stuff that it weird and complicated, and newer stuff that seemed time sensitive).
So, if we haven't gotten to your email yet, I am very sorry. We are doing what we can, as quickly as we can. Some problems have been more complicated than others, and are taking some more time to fix. I feel like I've said this a lot lately, but we really do appreciate your patience as we work through all of this!
**********
Now it's off to work PaizoCon! I, for one, am looking forward to my FIRST PAIZOCON EVER :D And I'm excited about finally having a chance to put faces with names!
If we won't see you at PaizoCon, have an AWESOME 4th of July!
We've been receiving lots of questions about what is showing up on the Example Subscription Shipments section of the My Subscriptions page, so I figured I should let people know what's going on:
Our system is currently experiencing some display issues which are affecting part of the My Subscriptions section of many Paizo.com accounts. This means that under the Example Subscription Shipments section, our system is bundling everything together and showing the wrong shipping date. For some people it has said late July, for other it has said August. Please disregard the Example Subscription Shipment section of your Paizo.com account for the time being. We are having our tech team look into the cause of this display error, but we are unsure of when it may be fixed.
In the meantime, subscription shipments should still be on their normal schedules.
You can check here to see upcoming products:
http://paizo.com/paizo/about/schedule
Additionally, if you scroll down further on the My Subscriptions Page, to the My Subscription section, that area will most likely display a more accurate representation of the upcoming releases for your subscription(s).
IF YOU HAVE RECENTLY STARTED A NEW SUBSCRIPTION, AND IT IS SHOWING THAT YOU ARE RECEIVING AN ITEM THAT HAS ALREADY RELEASED/NOT THE ITEM YOU WANT TO START WITH:
Please let us know (preferably in a new thread or via email at customer.service@paizo.com). At this time, it does not appear that the system will actually start with this item, or ship it, and seems to just be a display error. But we would rather be safe than sorry, and make sure that your subscription gets started correctly.
Thanks!
Sharaya
After a suspiciously quiet morning, we were informed that our phones are having some technical issues. For some unknown reason (goblins are having some fun?), we are not receiving incoming phone calls.
This is currently being looked into to be fixed as soon as possible. We will post an update as soon as they are working again. We are very sorry for any inconvenience.
In the meantime, you can still contact us via the messageboards and email:
customer.service@paizo.com.
Thanks!
Sharaya
|
