August 2015 New Release Shipping Thread


Customer Service

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Customer Service Representative

The following information, including dates and expected products, is what we currently estimate and may change.

Happy August!

New Releases in August
Paizo Subscription Products
Adventure Path #97: In Hell’s Bright Shadow (Hell’s Rebels 1 of 6)
Campaign Setting: Occult Bestiary
Player Companion: Dirty Tactics Toolbox
Maps: Map Pack: Forest Dangers Now a September release
Cards: —
Roleplaying Game: —
Modules: —
Pawns: Monster Codex Box
Adventure Card Game: Wrath of the Righteous Deck #4: The Midnight Isles & associated promotional cards
Adventure Card Game Class Deck: Paladin

Non-Subscription Product by Paizo
Flip-Mat Classics: Forest
Flip-Mat Classics: Swamp

Subscription Product by other Publishers
Comics: Pathfinder Origins #6: Ezren
Battles Miniatures: —
Pathfinder Tales: Liar’s Island Edit: tentatively moved to September, there is a slight chance it will be added back to August. Further Edit: Its back on August! Huzzah!

Non-Subscription Product by other Publishers

•Authorization (Order Spawning) Date: August 6th, August 7thAugust 13th
•Begin Shipping Estimate: August 10th August 17th
•End Shipping Estimate: August 21st August 28th
•Street Date for Paizo Products: August 26th September 2nd

Please note:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Update: Map Pack: Forest Dangers is no longer an August release.

Dark Archive

Pathfinder Adventure Path, Companion, Lost Omens, Pawns Subscriber

Is everything still a go for order spawning tomorrow? Or did the beast of burden known as GenCon put a delay in the plans?

Paizo Employee Customer Service Manager

We're going to go ahead and delay to tomorrow for reasons unrelated to Gen Con.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

Gremlins!

Paizo Employee Customer Service Manager

I've moved Liar's Island to September. There is a slim chance that it will be added back to August, but more likely that it will not.

Edit: Back in August!


theLegend76 wrote:
Gremlins!

*Hides wire cutters behind his back. Looks innocent*

I have no idea what you are talking about.

0:)

Paizo Employee Customer Service Manager

Still waiting on news about the issue holding us up. Will let everyone know more as soon as possible.

Paizo Employee Customer Service Manager

Due to some congestion at our local port and delays with the arrival of some of the August products, we are shifting the August dates. New dates are as follows:

Authorization (Order Spawning) Date: August 13th
Begin Shipping Estimate: August 17th
End Shipping Estimate: August 28th
Street Date for Paizo Products: September 2nd


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Sara Marie wrote:
Due to some congestion at our local port and delays with the arrival of some of the August products, we are shifting the August dates.

Bummer. Will this adversely affect the September dates?

Paizo Employee Customer Service Manager

Ed Reppert wrote:
Sara Marie wrote:
Due to some congestion at our local port and delays with the arrival of some of the August products, we are shifting the August dates.
Bummer. Will this adversely affect the September dates?

Should not affect September.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Let's get this party started.

Paizo Employee Customer Service Representative

Update: Map Pack: Forest Dangers is no longer part of the August subscription. It is now a September release.

Paizo Employee Customer Service Manager

I believe I have found all of the orders that had selected Gen Con pick up and missed picking up items and corrected them to ship now or with August subs. If you did not pick up your Gen Con 2015 items and do not have a pending order for them or have seen them ship, please let customer service know as soon as possible.

Scarab Sages

Sara Marie (and/or other CS folks),

I just got my auth email, and the amount is lower than I expected. (What am I complaining about?!? 8^)

Looks like the AP issue is being charged at $15.99, which is more than the subscription 30% discount from the normal price of $24.99.

Is this intentional?

Paizo Employee Customer Service Manager

Initial orders look good, letting new release order spawning process fly free.

Paizo Employee Customer Service Manager

whoops.

stopped.

Sovereign Court

Pathfinder Adventure Path, Companion Subscriber
Arazyr wrote:

Sara Marie (and/or other CS folks),

I just got my auth email, and the amount is lower than I expected. (What am I complaining about?!? 8^)

Looks like the AP issue is being charged at $15.99, which is more than the subscription 30% discount from the normal price of $24.99.

Is this intentional?

I think mine was $15.99 when I bought the subscription, too. In fact, now I have to go see if it actually paid out...

Paizo Employee Customer Service Manager

Arazyr wrote:


Looks like the AP issue is being charged at $15.99, which is more than the subscription 30% discount from the normal price of $24.99.

Is this intentional?

Nope.

Paizo Employee Customer Service Manager

For PZO9097 and beyond Adventure Path volumes should be $17.49 for Adventure Path subscribers. We will be rolling this shortly and sending out an email regarding the price change on their order to those who managed to get spawned already.

Scarab Sages

Sara Marie wrote:
Arazyr wrote:

Looks like the AP issue is being charged at $15.99, which is more than the subscription 30% discount from the normal price of $24.99.

Is this intentional?

Nope.

Yeah, kinda what I thought, but figured I should ask. 8^)

Paizo Employee Customer Service Manager

Price corrected. Anyone who had $15.99 version generated should have gotten the following email:

Thank you for your support of the Pathfinder Adventure Path subscription line. In May, we announced a price increase on the Adventure Path volumes starting with the beginning of the Hell’s Rebel’s Adventure Path. The new MSRP of Pathfinder Adventure Path volumes is $24.99, which means with your 30% Pathfinder Adventure Path subscriber discount your Adventure Path volumes will be $17.49. Unfortunately, your order for August’s release of Pathfinder Adventure Path #97: "In Hell's Bright Shadow" was created at the incorrect price of $15.99. We have updated your order to reflect the correct pricing of $17.49, and we apologize for the confusion.

Our current estimate to begin shipping August new releases, including "In Hell’s Bright Shadow," is Monday, August 17th. If you need to make changes to your order or subscriptions based on this price change, please let us know as soon as possible and we would be happy to assist.

Sincerely,
Paizo Customer Service

Paizo Employee Customer Service Manager

Auth/Spawn is chugging right along and I am taking off for the night. I think it should wrap up just fine tonight, but I'll let you know for sure tomorrow morning.

Liberty's Edge

I received my authorization about 1 hour ago and the price on the AP is correct. In case that is useful info.


Pathfinder Card Game Subscriber

Just saw my order spawned, however, noticed that Wrath Adventure Deck 4 and the Paladin Class Deck are in separate packages. Is that intended?


Pathfinder Card Game Subscriber

My subscription order spawned but but only for Wrath Deck 4, the new class deck subscription did not get created. Are the class decks delayed?

Liberty's Edge

3 people marked this as a favorite.
Starfinder Superscriber

My subscription order spawned, but it did not include a Boeing AV-8B Harrier II jump jet. (Just in case anybody was wondering.)


Hey Sara Marie. Is there anyway you can let the warehouse staff know that my birthday is on the 31st and my birthday gift is on that order :P


Order #3590996 if possible. :)


Pathfinder Card Game Subscriber

My subscription class deck of Paladin didn't get created or shipped for whatever reason. Would someome please look into this issue for me? Thank you.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just wondering if the spawning completed normally, as I have not yet received an email.

Paizo Employee Customer Service Manager

NyteJKL wrote:
Just saw my order spawned, however, noticed that Wrath Adventure Deck 4 and the Paladin Class Deck are in separate packages. Is that intended?

It's about 23¢ cheaper to send them separately for your address than to ship them together. A class deck and an adventure deck are just a bit too heavy to ship in the Standard Post/Mail Innovations. Combining them into one package puts them shipping USPS Priority.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
The Minis Maniac wrote:
Hey Sara Marie. Is there anyway you can let the warehouse staff know that my birthday is on the 31st and my birthday gift is on that order :P

Unfortunately the warehouse isn't able to pick out single orders to ship at a different priority level.

I will ask CS to cross their fingers and toes for you that it ships soon. Happy Birthday!


Thanks Sara Marie. I understand completely.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Agradeleous wrote:
My subscription class deck of Paladin didn't get created or shipped for whatever reason. Would someome please look into this issue for me? Thank you.

In order to fix things I ended up moving the class deck and the adventure deck to a separate order. The totals for shipping for the item that already shipped plus these two have not gone above what you should have paid for this order had everything gone according to plan ($12.01).

Paizo Employee Customer Service Manager

Joseph Wilson wrote:
Just wondering if the spawning completed normally, as I have not yet received an email.

Since these are your first items after starting the subscription, they were created back when you started the subscription. Looks like your account is showing an email from 7/29/15. I've sent you another one since the price of the AP was fixed.

Paizo Employee Customer Service Manager

Warehouse has begun shipping August new release items.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Sara Marie wrote:
Joseph Wilson wrote:
Just wondering if the spawning completed normally, as I have not yet received an email.
Since these are your first items after starting the subscription, they were created back when you started the subscription. Looks like your account is showing an email from 7/29/15. I've sent you another one since the price of the AP was fixed.

Got it! Thank you!


Pathfinder Card Game Subscriber
Sara Marie wrote:
Agradeleous wrote:
My subscription class deck of Paladin didn't get created or shipped for whatever reason. Would someome please look into this issue for me? Thank you.
In order to fix things I ended up moving the class deck and the adventure deck to a separate order. The totals for shipping for the item that already shipped plus these two have not gone above what you should have paid for this order had everything gone according to plan ($12.01).

Thank you Sara Marie.

Dark Archive

Pathfinder Adventure Path Subscriber

Okay got the confirmation email last week but just noticed when I go to the product image page I no longer get the (You orederd it last.....) bit you normally get.

Sovereign Court

Pathfinder Card Game Subscriber
Sara Marie wrote:
Agradeleous wrote:
My subscription class deck of Paladin didn't get created or shipped for whatever reason. Would someome please look into this issue for me? Thank you.
In order to fix things I ended up moving the class deck and the adventure deck to a separate order. The totals for shipping for the item that already shipped plus these two have not gone above what you should have paid for this order had everything gone according to plan ($12.01).

Was this done for everyone? I was disappointed to see an email saying my adventure deck had been shipped, when I haven't even been charged for my class deck. My class deck says it was put into my sidecart to be shipped with my NEXT subscription shipment even though I ordered it on July 30. When I click the link from the item outage that says "You ordered this on...", it says I ordered it on Thursday August 13, what's going on? It's especially odd because I know both boxes could easily fit in a medium, if not small, flat rate box. Heck, even the large would cost just over half the $9.09 shipping the email says I'll be charged between to the two.

Sorry to sound too annoyed, just trying to figure why my order was seemingly pushed back a month for no apparent reason.


So I'm having a wee brain freeze. I received a notification on Thursday that there was an issue with my credit card. It's since been fixed.

My question is (and this is the brain freeze part since this has happened before), should I still be getting the auth notification? Or is the shipment email the next email I'll get now that the credit card issue is fixed?


I know you said you had no control over the shipping method. But I got my shipping notice last night :)

In case it was someone on your end and not a coincidence thank you so much. You have no idea how much it means. As I will be spending my birthday alone in a foreign country and my spouse will have just have left for 4 months for field work. Even it arrives close to my birthday it will really cheer me up.

Paizo Employee Customer Service Manager

Kevin Mack wrote:
Okay got the confirmation email last week but just noticed when I go to the product image page I no longer get the (You orederd it last.....) bit you normally get.

This appears to be a known issue. Definitely a feature I will be advocating to get fixed when we can get it into the queue.

http://paizo.com/threads/rzs2su2k?A-change-in-product-descriptions-and-trac king

Paizo Employee Customer Service Manager

Andrew L Klein wrote:
Sara Marie wrote:
Agradeleous wrote:
My subscription class deck of Paladin didn't get created or shipped for whatever reason. Would someome please look into this issue for me? Thank you.
In order to fix things I ended up moving the class deck and the adventure deck to a separate order. The totals for shipping for the item that already shipped plus these two have not gone above what you should have paid for this order had everything gone according to plan ($12.01).

Was this done for everyone? I was disappointed to see an email saying my adventure deck had been shipped, when I haven't even been charged for my class deck. My class deck says it was put into my sidecart to be shipped with my NEXT subscription shipment even though I ordered it on July 30. When I click the link from the item outage that says "You ordered this on...", it says I ordered it on Thursday August 13, what's going on? It's especially odd because I know both boxes could easily fit in a medium, if not small, flat rate box. Heck, even the large would cost just over half the $9.09 shipping the email says I'll be charged between to the two.

Sorry to sound too annoyed, just trying to figure why my order was seemingly pushed back a month for no apparent reason.

Your order is shipping via standard post. Due to the type of items and weight limits, its cheaper to send a class deck and adventure deck in two separate packages (for your order its just over a dollar cheaper than combining them and sending them in a priority box). While the line item for the class deck was placed on July 30th, the order that it's been combined with was created when I spawned the subscriptions for August on the 13th. You should be seeing that second package with the class deck shipping sometime betweeen now and the end of when we estimate to wrap up shipping subscriptions (September 2nd).

Paizo Employee Customer Service Manager

Heine Stick wrote:

So I'm having a wee brain freeze. I received a notification on Thursday that there was an issue with my credit card. It's since been fixed.

My question is (and this is the brain freeze part since this has happened before), should I still be getting the auth notification? Or is the shipment email the next email I'll get now that the credit card issue is fixed?

The payment failed email is the order spawn/auth email if we can't authorize the payment method. Once the payment method is fixed, the next email you get should be the "package just shipped" email, (unless CS was manually poking your order to get it to work, in which case we try to send another confirmation email).

Paizo Employee Customer Service Manager

2 people marked this as a favorite.
The Minis Maniac wrote:

I know you said you had no control over the shipping method. But I got my shipping notice last night :)

In case it was someone on your end and not a coincidence thank you so much. You have no idea how much it means. As I will be spending my birthday alone in a foreign country and my spouse will have just have left for 4 months for field work. Even it arrives close to my birthday it will really cheer me up.

Yay! Praise be to Desna, goddess of luck and travel! May your package arrive safely and swiftly.

Paizo Employee Customer Service Manager

The issue we had with the Pathfinder Advantage and the 10% summer code stacking have been resolved and should now work correctly. I'm going backwards to find the ones that were submitted and didn't have the discount stack, but I would recommend that if you have an order where this is the case, let us know via a new thread for your specific order or via email so that we do not miss getting the order total corrected.

thanks
sara


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:

The issue we had with the Pathfinder Advantage and the 10% summer code stacking have been resolved and should now work correctly. I'm going backwards to find the ones that were submitted and didn't have the discount stack, but I would recommend that if you have an order where this is the case, let us know via a new thread for your specific order or via email so that we do not miss getting the order total corrected.

thanks
sara

So those discounts are supposed to stack? Excellent!

I guess I should get that massive order I was planning for this fall in next week then.

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