April 2017 Monthly Shipping Thread


Customer Service

Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in April

Please note:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.


YAY!!! Thank you Sharaya! :D

Scarab Sages

Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber

The link to Worldscape #6 is broken.

Paizo Employee Customer Service Representative

logic_poet wrote:
The link to Worldscape #6 is broken.

Thanks for letting us know! This should be fixed now.


I'm glad that this schedule shows AP # 117 shipping in April. The info under 'My Subscriptions' indicates that my last AP subscription items were #115 and #116 in March, with #118 shipping in May, and with no current subscription items in my sidecart or recent order info. It was like AP # 117 had fallen off of your shipping schedule, leading me to think that #117 had been delayed or something.


Hmmm, it looks like my Player's Companion subscription for April is missing too. 'My Subscriptions' shows "Legacy of the First World" being my next item shipped in May. Thanks!

Grand Lodge

Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber

My Subscriptions is notoriously flaky during the time of the month when subs are authorizing/shipping.

-Skeld


Skeld wrote:
My Subscriptions is notoriously flaky during the time of the month when subs are authorizing/shipping.

Good to know. I don't guess I've ever looked at it that closely before. Thanks Skeld!

Customer Service Representative

We are in the window where the My Subscriptions page will have some display issues until we are finished with this month's auth.


Pathfinder Roleplaying Game Superscriber

After 18 months of watching subscriptions roll out, the most consistent thing I've noticed is how inconsistent your subscription page is during order generation. Being an impatient sort, it probably took me 16 of those months to just learn to take a deep breath and know that the good Paizo folk have it under control. ;)

Customer Service Representative

Order spawning has started and is looking good so far!

If you get an order confirmation email and anything looks weird, please let us know (preferably in a new thread or by email).


Sharaya wrote:
If you get an order confirmation email and anything looks weird, please let us know (preferably in a new thread or by email).

Thanks Sharaya, the only reason that I even looked at it this month is because I made some changes to my subscriptions right at the start of the month, and wasn't sure if they'd been submitted in time before April shipments went out. I'm sure that everything is fine.


Is mine supposed to have so many tentacles.

It says "Yes!" But I've been fooled before.

Customer Service Representative

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captain yesterday wrote:

Is mine supposed to have so many tentacles.

It says "Yes!" But I've been fooled before.

Hmmm. Now that Strange Aeons is over...the amount of tentacles likely should be lower...


Sharaya wrote:
captain yesterday wrote:

Is mine supposed to have so many tentacles.

It says "Yes!" But I've been fooled before.

Hmmm. Now that Strange Aeons is over...the amount of tentacles likely should be lower...

You didn't have Thursty and Benchak take notes from Richard Pett did you?

That could also explain it. :-)

Customer Service Representative

Auth is still chugging along. Letting it run overnight.

Customer Service Representative

Order spawning has finished!

If you haven't gotten an order confirmation email, or if anything is wrong with your order confirmation email, please let us know (preferably via email or a new thread).

A Note on Missing AP #116s
It looks like some accounts are missing AP #116 (due to some issues with timing and a process not quite working as intended).

We'll be doing a search for those accounts and adding #116 manually, then sending new confirmation emails.

That said, if you notice that your order is missing #116, please feel free to send us an email or start a new thread with your order number, so we can get it added.

Customer Service Representative

Shipping started later in the day yesterday and should be happening in full force today.


Shipping notice! YAY!


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Weird...I'm missing in my subscription 116 Ironfang PDF and physical never arrived.

117 is available via PDF but hasn't arrived yet.

Customer Service Representative

Subscription shipments should have all left the warehouse now!

If you haven't gotten your shipping notification, and are not sure why, please let us know (via a new thread, email, or phone call).

Liberty's Edge

Pathfinder Lost Omens, Pathfinder Accessories, Rulebook Subscriber
Sharaya wrote:

Subscription shipments should have all left the warehouse now!

If you haven't gotten your shipping notification, and are not sure why, please let us know (via a new thread, email, or phone call).

Sharaya,

Heroes of the Darklands has not shown up in My Subscriptions since I subbed Apr 6, to start with Monster Hunter's Handbook.

Will Heroes of the Darklands be auto-added soon?

Thanks,

Zardan

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