November 2017 Pathfinder and Starfinder Society Scenario Releases


Customer Service

Customer Service Representative

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This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder and Starfinder Society Roleplaying Guild Scenario Subscriptions.

Pathfinder Society Roleplaying Guild November Scenarios:

-#9-08: Birthright Betrayed PDF

-#9-09: Beyond the Halflight Path

Starfinder Society Roleplaying Guild November Scenarios:

-#1-06: A Night in Nightarch PDF

  • Digital Email Notification Date: Tuesday, November 28th

  • Digital Order Fulfilment & Payment Settlement Date: Wednesday, November 29th

  • Street Date for Society Scenarios: Wednesday, November 29th

    A note on errors in the email about Pathfinder Society scenarios: A email went out about the Pathfinder Society Scenarios earlier today that had last month's scenarios incorrectly listed as fulfilling this month. A new email was sent to correct this. To confirm, this month's Pathfinder Society scenarios are not 9-06 and 9-07. They are 9-08 and 9-09. Sorry for any confusion!


  • Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

    "October Scenarios"

    Cut and paste bites you again? :-)

    Customer Service Representative

    Ed Reppert wrote:

    "October Scenarios"

    Cut and paste bites you again? :-)

    Ouch! Sure did! Fixed :)

    Paizo Employee Customer Service Representative

    Alright, I'm getting ready to start pushing buttons and start the process of generating and fulfilling orders! I'll be sure to post any relevant updates here.

    I've been told that the Starfinder scenarios may be fulfilled by our system before the Pathfinder ones, so don't panic if you see both generated to an order but only get the SF ones added to your account at first. We'll be swinging the ship back around to make sure we get them all pushed through. :)

    Here-a we go! [/Mario voice]

    Paizo Employee Customer Service Representative

    7 people marked this as a favorite.

    Update: After a long day of poking and prodding our system, all of the orders for digital subscriptions should be generated. However, something is not going right with the process to fulfill the PDFs. It's well past time for me to go home for the night, but I'll be back tomorrow as bright an' early as I can muster to try to set things straight.

    If your order did not seem to generate, please let us know in this thread. Otherwise if you're waiting for the PDFs to grant to your account, please sit tight and we'll get this remedied as quickly as possible.

    Thanks for your patience. G'night! (-, - )…zzzZZZ


    Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

    Thanks, Katina!


    Pathfinder Starfinder Society Subscriber

    greetings, my PDF for my subscription did not come through I even tried buying it in the normal fashion, it still didn't show up. Please and thank you.

    Paizo Employee Customer Service Representative

    racs333 wrote:
    greetings, my PDF for my subscription did not come through I even tried buying it in the normal fashion, it still didn't show up. Please and thank you.

    Hi racs333,

    I've taken a look at your account and your order was generated but the PDF could not be fulfilled because of the issues I mentioned in my last post. Once we figure out the issues, it should be fulfilled automatically.


    Pathfinder Adventure Path, Lost Omens Subscriber

    Hello there, it seems I got two authorization charges for my Starfinder 1-06 scenario today despite it being available yesterday and a subscriber and it is still not in my downloads. Can someone take a look? thanks


    Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

    My copy of Starfinder 1-06 has not appeared in my downloads.

    Sovereign Court

    Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber

    My order might have been generated and is still pending? If orders were supposed to have been updated after being shipped, mine was not. Otherwise, there is a problem.

    And I'll keep you in my thoughts this holiday season as you frantically apply duct tape and fire retardant to whatever system I'm sure you are stuck with. I worked a similiar position with another game company.


    Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

    I've had the order confirmation email but have no PDFs in my downloads (same as last month).

    Not a big deal. Will patiently await your work to solve the problem.

    Thanks and keep up the good work.


    Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

    My order just settled. Ended up with four pending emails before the successful one managed to go through properly.

    Thanks, Katina. Just goes to show there are few problems in IT (or in life) one can’t solve by hitting things repeatedly until they work.

    Silver Crusade

    Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

    Third time's the charm for me. PDFs are in my download list and all is well with the world. Thanks!

    Paizo Employee Customer Service Representative

    2 people marked this as a favorite.

    Thanks to teamwork by Sara Marie and our tech team, the report to grant those PDFs should be running now.


    I received the mail and the SFS scenario could be downloaded. Thanks!

    Paizo Employee Customer Service Manager

    The report that fulfills the Pathfinder and Starfinder subscriptions has finished running so you should have it on your My Downloads page now provided payment method was settled.

    VO's should also have received their downloads as well.

    Grand Lodge

    Pathfinder Starfinder Maps Subscriber

    Thanks for settling this for us!

    Hmm

    Grand Lodge

    Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

    Huzzah!

    Paizo Employee Customer Service Manager

    The issue where it sends multiple order confirmation emails has not yet been resolved.


    Pathfinder Adventure Path, Lost Omens Subscriber

    Thanks for the quick resolution! You guys are the best.

    Grand Lodge

    Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Maps Subscriber

    I still have mine in pending status and it is not in my downloads.

    Grand Lodge

    Pathfinder Starfinder Roleplaying Game Subscriber

    Likewise for me. I'm not sure what the issue is at the moment, since I've used the payment method before and there were never any issues.

    Paizo Employee Customer Service Manager

    The Drunken Dragon wrote:
    Likewise for me. I'm not sure what the issue is at the moment, since I've used the payment method before and there were never any issues.
    Pakishi wrote:
    I still have mine in pending status and it is not in my downloads.

    Both should be fixed!

    Scarab Sages

    Pathfinder Card Game, Lost Omens, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

    Same here - I'm missing my pdf of Night in Nightarch after paying for it.

    Paizo Employee Customer Service Representative

    Hi UllarWarlord,

    It looks like our system was having some trouble with that order going all the way through, so I've moved the PDF to a new order and it should be all set now. I'll go ahead and send you a confirmation email for the new order so you can look over it to make sure the details are correct.

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