Tech Team Private Avatar

Paizo.com Tech Team's page

Official Tech Team Response. 53 posts. No reviews. No lists. No wishlists.


RSS

1 to 50 of 53 << first < prev | 1 | 2 | next > last >>
Paizo Employee Official Tech Team Response

2 people marked this as a favorite.

Fixed both of those and moved this into the right forum. xrk

Paizo Employee Official Tech Team Response

8 people marked this as a favorite.
andreww wrote:
Bob Jonquet wrote:
They are working on repairing the glitch and it should be done by the time the program goes live.
This strikes me as frankly very optimistic given Paizo's record on anything relating to their website and the fact they have been missing for months. If it was an easy fix presumably it would have already have been done by now.

The tech team is definitely working to get this up and live before GenCon so everyone can use their points.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

We're taking a deeper look at this to determine what's going on and how to fix.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

You're correct, they currently don't count. This is something we'll bring upstairs for the execs to discuss. Thanks for the feedback!

Paizo Employee Official Tech Team Response

We apologize for the poor experience. We're going to dig in and take a look at the issues you had so that we can avoid something similar from happening in the future.

We know that there are challenges with the current checkout process and are currently taking a hard look at how best to tackle all the things that need to be improved.

Paizo Employee Official Tech Team Response

Hi all, we're taking a look at this right now and working to get it sorted out quickly.

Paizo Employee Official Tech Team Response

Maintenance has been completed, thank you for your patience.

Paizo Employee Official Tech Team Response

An additional delay has moved our expected start time to 2-3 PM PST. Our estimate regarding the duration of the downtime remains at up to two hours.

Paizo Employee Official Tech Team Response

The preparations preceding the scheduled maintenance are taking slightly longer than anticipated, so the maintenance will be pushed back a few hours to begin 10 AM - 12 PM PST. Our estimate regarding the duration of the downtime remains at up to two hours.

Paizo Employee Official Tech Team Response

Thanks for letting us know. We'll take a look at this.

Paizo Employee Official Tech Team Response

Thank you for bringing this to our attention! We're working to update this appropriately.

Paizo Employee Official Tech Team Response

2 people marked this as a favorite.

On Monday, July 1st, starting at 9:00 AM Pacific time, paizo.com be undergoing planned maintenance. Our team estimates paizo.com downtime will last up to two hours. Updates or notes regarding the downtime will be posted here.

Paizo Employee Official Tech Team Response

3 people marked this as a favorite.

Katina: Yeah i made the parent live but the child is still spinning

Paizo Employee Official Tech Team Response

2 people marked this as a favorite.

We're taking a look at this and will look to resolve as soon as possible. We'll come back with more information when we have it.

Paizo Employee Official Tech Team Response

On Monday, June 3, starting at 9:00 AM Pacific time, paizo.com be undergoing planned maintenance. Our team estimates paizo.com downtime will last up to an hour. Updates or notes regarding the downtime will be posted here.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

We'll take a look to see what might be causing this.

Paizo Employee Official Tech Team Response

We'll take a look at this. Thank you for the suggestion.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

Update:

We're seeing just a couple of holdout domains that still do not have our DNS updates.

Since we know folks are waiting, we have gone ahead and resent account verification emails to unactivated accounts since February 16 (the date of our cutover).

If you still do not receive an account verification email, your domain is probably one of the hosts we are still waiting on. We will do another round of account verification re-sends on Monday for that group.

This issue may have also affected any password reset requests that were made during this time. For security reasons, we can't resend that email for you, but you can attempt another request from the sign-in page. If you do not receive that email, you will need to retry once we post here that all outstanding DNS changes have resolved. We will keep this thread updated as soon as we have that information.

Thank you.

Paizo Employee Official Tech Team Response

David knott 242 wrote:

And I just got another page saying this site was down for scheduled maintenance again. I thought that was done with? I haven't seen that in several days.

It's possible this was a caching issue, but we'll take a look on our end.

Paizo Employee Official Tech Team Response

Update:

Still waiting on the DNS; there are just a few hangers-on that we're waiting to resolve.

Once we have resolution there, the Tech Team will be resending verification emails for all unactivated accounts created since February 16. We will update this thread once we have done so.

Unfortunately, we have no way of resending other transactional emails such as order confirmations. If you have placed an order but did not receive an order confirmation email, you can look for it in your purchase history in My Account, or you can contact Customer Service if you need help.

Paizo Employee Official Tech Team Response

Hi - how did you get to this page?

That is definitely odd. We'll take a look and see if we can determine the issue.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

Update: our new ISP has made some corrections to DNS which we are now waiting to propagate. This should solve the problems with emails being rejected.

We are closely monitoring so we know when this is finished.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

Hey all! As part of our recent scheduled maintenance, we made the switch over to a new ISP. While we thought this transition was complete, it appears that the delegation for our email service was not fully transitioned properly. This contributes to some email clients inappropriately flagging messages as junk or rejecting the messages entirely. This is a critical item that we know is currently impacting some important correspondence items (such as account verification or other transactional email). Our system administrators have escalated the issue and are working with our ISP to get this resolved as soon as is possible.

As soon as we have additional information available, it will be posted to this thread.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

On Saturday, February 16, starting at noon Pacific time, paizo.com be undergoing planned network updates. Our team estimates paizo.com downtime will last between approximately 2-4 hours. Updates or notes regarding the downtime will be posted here.

Paizo Employee Official Tech Team Response

Thanks, Eldred! We appreciate the feedback. We also appreciate those of you who flag the spam that you do see.

Paizo Employee Official Tech Team Response

Hey Terquem,

We do have a current thread addressing the post delay issue that is proving elusive to isolate what is causing the problem and any data you can provide about your experience with it is helpful and should go in that thread.

Regarding search, we are aware that the current results are frustrating to interact with. We don't currently have a replacement/improvement plan for the search features at the top of the development queue, but have it noted as an area of improvement to address.

The team is making steps forward to migrate, update, and replace some of our legacy systems, which can/has resulted in some pain points like these two items. We're working to modernize and improve the experience, but with such a vast set of features we offer on paizo.com, it's not a straightforward or overnight process. In the meantime, we will endeavor to keep the community appraised of updates through sticky threads in the Website Feedback subforum and encourage folks to report any new issues they may find.

A post has been removed and this thread has been closed for additional replies. If you have issues to report, please make a new thread for each item for our team to address. Thanks!

Paizo Employee Official Tech Team Response

Hey there! We apologize for the delay in response, as the Paizo office has been closed due to inclement weather.

We were able to recover your character data as it existed within the last 3 weeks and you should see this information reflected on your account. The error that caused the entries on the editing form for the character's profile has been put into our queue to investigate/see if we can reproduce. Any additional information about what steps were taken to edit the character will be helpful to narrow down the issue (such as if there were multiple edit screens open), as it is not related to any reported issue that we have seen thus far.

Additionally, while it's true that we can usually bring certain data back, it should not be relied upon. For lengthy text content that's being entered into fields that do not have obvious drafting features (on any website, not just paizo.com), it's always a good idea to retain a copy in a text document or storage option of your preference.

Paizo Employee Official Tech Team Response

Closing this thread. In the future, if you have questions or concerns, or run into issues that require disclosing sensitive information, please email webmaster@paizo.com.

Paizo Employee Official Tech Team Response

We are taking a look at this.

Paizo Employee Official Tech Team Response

Closing this one out because it has been resolved. :)

Paizo Employee Official Tech Team Response

We're still trying to pin this one down because it's not constantly presenting. Just wanted to let everyone know we know this is still an issue and we're trying to resolve it as soon as we can.

Paizo Employee Official Tech Team Response

Thanks for the post. We're looking into this now and will update you when we know more.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

You're quite welcome. Happy holidays to all!

Closing this thread out now that it's resolved; any additional issues should create a new thread.

Note that we do know that the process for writing a review is clunky. It's something on our list to take a look at, but we do not have an ETA for that at this time.

Paizo Employee Official Tech Team Response

This should now be fixed.

Paizo Employee Official Tech Team Response

2 people marked this as a favorite.
Hmm wrote:

Hello Tech Friends,

I don't think the December 7th avatar update happened. Do we have a new release date for it? And will it include any Starfinder artwork?

Hopeful fan,

Hmm

We have unfortunately had some plague in the House of Tech.

We'll shoot for the end of this week. It should include Starfinder artwork.

Thank you for your patience!

Paizo Employee Official Tech Team Response

This should be resolved now.

Let us know if you are still having difficulty seeing it.

Paizo Employee Official Tech Team Response

We are looking into this and will update you when it's available.

Paizo Employee Official Tech Team Response

Thanks for letting us know! We're taking a look at this.

Paizo Employee Official Tech Team Response

3 people marked this as a favorite.

This image is the backdrop for the main menu on the mobile skin of the site. There is an error in the CSS causing it to be displayed in the background any time the render width is below 992 px. The nature of the problem means it likely affects all browsers. The front-end team is looking into it.

We apologize for the disruption to enjoyably browsing the site.

Paizo Employee Official Tech Team Response

Issue resolved; closing thread..

Paizo Employee Official Tech Team Response

4 people marked this as a favorite.

We've traced this and several other problems back to a bug in the deployment process for our styling rules. We anticipate resolving this issue this afternoon.

Paizo Employee Official Tech Team Response

5 people marked this as a favorite.

This issue is unintended - it appears to be a CSS issue on certain browsers and form factors. We are currently looking into the issue.

We apologize for the disruption.

Paizo Employee Official Tech Team Response

3 people marked this as a favorite.

New Features
- My Subscriptions page will now sort subscriptions based on status.
- FAQs now automatically update their "last updated" date when new entries are added.
- Cancelling an event now removes attendees and removes the canceled event from their schedule.
- FAQs now highlight updated items in addition to new items.
- Added customer's time zone on their Admin tab.
- When selecting shipping method for an order, the cheapest direct shipping method will be marked with an asterisk.
- Added warning that adding a new subscription with a new address will update the address for existing subscriptions.
- Improved searching behavior when using phrases in quotes.
- Customers can now change the address connected to a credit card.
- Expired promo codes will now warn that they are expired.
- Added sorting options to the Sessions tab in My Organized Play page.
- Added a link from partner products to the Partner Authorizations page.
- Added a "refresh points" link for Pathfinder Society GMs to fix problems with star counts.

Bug Fixes
- PDFs from a cancelled subscription stayed suspended, even after the PDFs were later purchased separately.
- Empty cart (with disabled items) could be submitted as empty order.
- Updating payment method didn't work in some cases.
- Subscriptions and gifts could be purchased simultaneously.
- The same person could be reported as a GM and player for PFS play.
- Users with parentheses in their usernames could not create ACG characters.
- Users with schedule conflicts didn't count against attendee maximums for an event.
- "See who has favorited this post" didn't work properly in event discussion threads.
- Expired payment methods were automatically removed instead of allowing updating.
- Subscriptions page didn't indicate that convention pickup had been selected.
- Deleted reviews still appeared in the My Account page.
- Updates to message board threads weren't being tracked correctly in some cases.
- PaizoCon events didn't allow an attached message board thread to be created.
- Preorder products would be split into one order per product.
- "Save for later" carts could retain one-time-use promo codes, preventing their use in other orders.
- Switching aliases for a message board post would retain some of the former alias's information.
- Avatars could not be assigned for online play characters.
- Redeeming gift certificate on an order would not automatically apply the store credit to that order.
- Deleting a session from an event reporting page would generate a new, blank session.
- Private message indicator didn't display properly.
- Various display bugs affecting large screens.
- Inconsistent tab sizing.
- Some UI inconsistencies involving lists.
- Some campaigns could not be edited.

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

Relevant note from the tech team:

Please note that in Website Feedback, we are starting to lock posts that are obvious duplicates of a more active thread (so we can consolidate the information) or are super old/resolved/etc. This is so we can stay on top of the current/open requests more easily!

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

Hey, everyone. Thanks for the feedback!

While we don't officially take requests for specific avatars (as that would cause a lot of overhead), we will take this into account as we look at new avatar options.

We do know that there are gap areas and are working toward closing them.

Paizo Employee Official Tech Team Response

2 people marked this as a favorite.

This is coming very soon!

Paizo Employee Official Tech Team Response

1 person marked this as a favorite.

Thanks for the suggestion, Steve! We'll take this into consideration.

Paizo Employee Official Tech Team Response

This is expected behavior.

Unfortunately, we can't take individual requests to delete.

Paizo Employee Official Tech Team Response

Hello! I'm locking this thread since there are a couple of longer threads on this same topic and we'd like to keep the conversation centralized.

As Joana mentioned above, it was originally reported here.

Paizo Employee Official Tech Team Response

We are aware of this and are exploring some solutions to fix. The issue is a bit complex, but we are working on it.

1 to 50 of 53 << first < prev | 1 | 2 | next > last >>