Am I Doing Something Wrong?

I received my July order, #4348275, so everything is good there.

Here's my dilemma:

The order was split into two shipments. Shipment A was my subscription Flip-Mat, Arcane Library.

Shipment B had my subscription Pathfinder AP (Ironfang #6), a module I ordered separately, and two more flip-mats, also order separately.

ALL of the items were in my sidecart, as requested, and I expected them to be in one shipment, along with the AP book.

Why was the order split? Why did the flip-mat subscription item go out two days earlier then the rest? Why was I charged shipping on BOTH shipments, when they should have gone together? Do I have something set up incorrectly? Can we fix that ahead of the biggie in August?

Enquiring Minds Want to Know!

Thanks

I can't comment on the specifics of your order, not being staff, but usually a split occurs because postage is charged by weight, and two lighter packages can cost less to send than one bigger, heavier one, depending on the total weight of all the items.

Well, no....not in this case. All of the items in the order are flat: flip-mats and books. The two SUBSCRIPTION items shipped separately. Weird.

Hello Quemius,

While size, weight, and dimensional weight are all factors in shipping there are also other shipping rules that we have to follow. In this case it is that to go standard post a package has to be at least 50% bound printed matter or the package needs to be less than 1 pound. The map packs and flip mats do not count as bound printed material and the order is more than 1 pound. So one of the maps was separated out as sending 2 packages through standard post was still about $0.25 cheaper than sending it in 1 package through priority mail.

OK, that makes sense (and cents). And, at least now I know everything is set up correctly on my end. Thanks, Diego!