I still got to wonder, though. Why doesn't Paizo charge everyone at once, so that we all get access to our PDF's the same day and then start shipping out product in their usual way, where some people get lucky and get their physical product first? That way the usual inequity between suscribers would go away, at least for the PDF's.
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This is an old argument that's been hashed out several times. The nature of how they process orders also makes it near impossible to do it all in a day, at least for a release of this magnitude. In the time that I have been a regular subscriber over the last couple of years, it has often taken more than one day to authorize and charge all the orders during even a regular release not to mention a release of an entirely new line like this.
Now for Starfinder they did not do it this way and they got a HUGE amount of blow back because of it so for them its a damned if you do, damned if you dont situation. As is its a very small perk for subcribers that creates, for me at least, a little bit of excitment to see just when your order pops and where you will end up in the que. Sometimes you get lucky and get it early, sometimes not but with everyone getting the same chance I have never felt or viewed it as a "inequality" rather its simply the nature of their ordering process and due to it they have made the best of the situation they can and created a smallish perk for subscribers out of it.
Rysky is very much right in that even if they could do it in a day as you describe it would inevitably lead to people abusing it and charging back the order once they had their pdfs.
Chief Technical Officer
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Rysky is correct.
To be clear, if we were to deal with this on a permanent basis, the only workable solution would be that everyone gets access to the PDFs on the release date every time—no sooner. (We did float this option years ago when we first started doing subscriptions, and it was NOT well received.)
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I am firmly in the I am very happy with the way it is and even though I have to wait, this time, I understand and find it no big deal camp. With all the headaches Paizo customer service as to deal with and yet still manage to put out literally the best customer service I have ever received I think they are doing things right by me.
A very special thank you to all those behind the scenes just trying to make most of us happy.
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I am firmly in the I am very happy with the way it is and even though I have to wait, this time, I understand and find it no big deal camp. With all the headaches Paizo customer service as to deal with and yet still manage to put out literally the best customer service I have ever received I think they are doing things right by me.
A very special thank you to all those behind the scenes just trying to make most of us happy.
Same here. And as you point out above, the fact some get it earlier and some later is more the luck of the draw, than true inequity (at least they don’t process the orders alphabetically, or somesuch - Rawls would approve).
I am firmly in the I am very happy with the way it is and even though I have to wait, this time, I understand and find it no big deal camp. With all the headaches Paizo customer service as to deal with and yet still manage to put out literally the best customer service I have ever received I think they are doing things right by me.
A very special thank you to all those behind the scenes just trying to make most of us happy.
I fully agree with Vexies and a big thumbs up the Paizo's customer service they do a great job.
I do love getting the PDF as soon as my order ships as it can take a couple of weeks for the physical books to get to me since I am overseas. It's a little bonus of being a subscriber.
In the case of Pathfinder Second Edition, I wouldn't say I'm happy, as I would love to get my hands on the new rules as soon as possible, but understand Paizo trying to get the rules to everyone at the same time. So I will wait patiently until August 1 rolls around.
Hm, okay? I might be too optimistic about human nature here, but generally I would think that Paizo has a pretty stable base of suscribers, i.e. people who want to stay suscribed and not rip off Paizo. Why would those people then charge back the amount they payed malfeasantly, basically destroying their business relationship with Paizo?
I get that some weirdos might suscribe for one month to get one PDF (whatever joy one ripped off single PDF will bring them), but it seems strange to me to assume that lots of loyal customers would suddenly turn into complete douches for the benefit of getting one thing for "free" (and losing their suscription benefits, because Paizo of course would have to terminate the suscription).
Also, I suppose including a clause that you cannot legally charge back the amount credited after you've received your PDF, since you already have a part of the good you've bought (PDF+physical copy) ain't possible? Also, what would prevent a customer from charging back the money to their card after receiving the physical copy?
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I never specified a number, just an unfortunate amount, which is a big enough number to have Paizo do this the way they do.
As for sub/account deletion the person(s) in question could just continually make new accounts.
As for charging back after they’ve received the product, see above.
All in all this way is a non-issue that deals with the vast majority of malcontents that would otherwise abuse the process, it’s not a “keep continual/loyal honest subscribers honest” method.
Okay, how about keeping a database of people who have been suscribed for at least two years or are known as trustworthy and loyal customers and charging them all on day one and releasing their PDF's at the same time? Maybe with an opt-out option, so that you are not doing this without their consent. I'm pretty sure a lot of us would absolutely agree to such an option.
I absolutely can understand wanting to prevent fraud and abuse, but there totally are ways to prevent the suscription delivery lottery, so that the distribution of PDF's at least is less unequal.
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It's really easy to suggest major changes to a company's distribution system when you're not the one that has to put in the work to implement them.
As someone that barely even looks at their PDFs I'm cool with how they run things.
It's really easy to suggest major changes to a company's distribution system when you're not the one that has to put in the work to implement them.
Sometimes companies run things inefficiently and it's good to hear an outside perspective on how to change.
I'm not saying that's happening here as Paizo seems to have it's shit together (with an experienced warehouse crew) but it never hurts to throw stuff out there.
It's really easy to suggest major changes to a company's distribution system when you're not the one that has to put in the work to implement them.
Although I have no access how they run their database and what sorting functions it has, as someone who worked in customer service for some years, I can tell you that this would not be an impossible project to undertake. Probably not during the launch of their new edition, of course.
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Because it would be a massive waste of time and resources for a once a decade-ish thing. Every other release is going by “when shipped”.
The current system is fair in that it is a “lottery”, you get your pdfs when your sub ships, which doesn’t sound a lottery to me, since you're guaranteed something for your money.
A trust system is interesting but would most likely produce unnecessary errors, not to mention issues where for whatever reason the subscriber ends up not paying (bay payment info, bank being wonky, etc) which would cause headaches and cost resources as Paizo CS now has to chase up that balance so that they don’t give their products away for free repeatedly.
Not to mention the crapfest it would be on the forums for people complaining and demanding to be put on the “trust list” when they’re not for a host of reasons.
Because it would be a massive waste of time and resources for a once a decade-ish thing. Every other release is going by “when shipped”.
The current system is fair in that it is a “lottery”, you get your pdfs when your sub ships, which doesn’t sound a lottery to me, since you're guaranteed something for your money.
A trust system is interesting but would most likely produce unnecessary errors, not to mention issues where for whatever reason the subscriber ends up not paying (bay payment info, bank being wonky, etc) which would cause headaches and cost resources as Paizo CS now has to chase up that balance so that they don’t give their products away for free repeatedly.
Not to mention the crapfest it would be on the forums for people complaining and demanding to be put on the “trust list” when they’re not for a host of reasons.
Yeah, actually I was talking about the regular shipments and a better system to resolve them.
And if you are going into this with a defeatist attitude that it wouldn't work out, anyway, then of course no progress ever happens anywhere.
And, oh no, people are complaining about something on the forum. Surely Paizo wouldn't know how to handle themselves if they got any criticism! This has never happened before in the history of this forum! <sigh>
Also, lotteries are inherently unfair.
As a former customer support employee, I can definitely say: That's the job. You deal with stuff like that every day, there are always some people complaining for stupid reasons (and many for completely valid reasons) and you treat them cordially and help them where you can.
Paizo just recently has tried to improve the quality of life for long-time suscribers. I think this would be another way to improve customer retention, which doesn't substantially change the physical process of shipping (since charging credit cards and releasing PDF's is done electronically and therefore can be automated), but gives loyal customers another reason to stay loyal suscribed customers.
Just put any 2 year suscribers on a "trusted" list (or use any other word, if that one doesn't appeal to you) and, after sending an opt-in e-mail to them, let them get their PDF's on day one, after you've charged their cards. That way the rule how to get on the "trusted" list is easy to understand and fair.
Maybe implement exceptions where someone can drop off the suscription due to financial reasons for some time and can return to be immediately on the "trusted" list again, which would be another way to build trust with your customer base.
I'm not trying to make impossible demands here, I'm trying to lessen the current inequality in PDF distribution and, at the same time, make at least an effort to help Paizo retain their long-term customers. Paizo has a good reputation for their customer support and, IMO, something like this could only improve it.
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As a former customer support employee, I can definitely say: That's the job.And as a continuing customer of this company I can definitely say: I rather their time be spent on actual issues.
Just put any 2 year suscribers on a "trusted" listHere’s another issue, 2 year subscriber of what? The Core Rulebook and Adventure Path lines are continuing into 2e but the others have been rearranged/removed. How would this be fair to those who opt in out for APs but have gotten every Play Companion?
Maybe implement exceptions where someone can drop off the suscription due to financial reasons for some time and can return to be immediately on the "trusted" list again, which would be another way to build trust with your customer base.What about the people who put their subscriptions on hold before this went into effect? Wouldn’t be fair to them. This option just seems like a mass of headaches and confusion waiting to happen.
I'm not trying to make impossible demands here, I'm trying to lessen the current inequality in PDF distributionThat’s the thing, there’s not one. If you’re subscribed, you get a free PDF, almost always before the street date.
and, at the same time, make at least an effort to help Paizo retain their long-term customers.
Maintaining their current subscription module isn’t going to make people all of sudden quit after a decade.
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As a former customer support employee, I can definitely say: That's the job. You deal with stuff like that every day, there are always some people complaining for stupid reasons (and many for completely valid reasons) and you treat them cordially and help them where you can.
Paizo just recently has tried to improve the quality of life for long-time suscribers. I think this would be another way to improve customer retention, which doesn't substantially change the physical process of shipping (since charging credit cards and releasing PDF's is done electronically and therefore can be automated), but gives loyal customers another reason to stay loyal suscribed customers.
Just put any 2 year suscribers on a "trusted" list (or use any other word, if that one doesn't appeal to you) and, after sending an opt-in e-mail to them, let them get their PDF's on day one, after you've charged their cards. That way the rule how to get on the "trusted" list is easy to understand and fair.
Maybe implement exceptions where someone can drop off the suscription due to financial reasons for some time and can return to be immediately on the "trusted" list again, which would be another way to build trust with your customer base.
I'm not trying to make impossible demands here, I'm trying to lessen the current inequality in PDF distribution and, at the same time, make at least an effort to help Paizo retain their long-term customers. Paizo has a good reputation for their customer support and, IMO, something like this could only improve it.
Okay, but what lines do you count? Do rulebook subscribers who got six books over two years count? Do you only get your PDFs immediately for lines in which you've had a sub for two straight years? What happens if there's one book in the Campaign Setting line that doesn't interest you? Do you have to maintain your sub and spend money on a book you don't want, just so you don't go to the back of the line when you restart a month later? For someone upset about perceived inequity, your proposed plan has even more inequity built into it.
And as a continuing customer of this company I can definitely say: I rather their time be spent on actual issues.
The definition of which is not yours to define.
That’s the thing, there’s not one. If you’re subscribed, you get a free PDF, almost always before the street date.
Yes, there is, all suscribers get their PDF's at wildly different dates. Making instant PDF receival on the release date a customer loyalty perk would, IMO, increase customer retention. The rest, as you mentioned, still get their PDF when the book is shipped, so for them nothing changes.
Here’s another issue, 2 year subscriber of what? The Core Rulebook and Adventure Path lines are continuing into 2e but the others have been rearranged/removed. How would this be fair to those who opt in out for APs but have gotten every Play Companion?
Okay, but what lines do you count? Do rulebook subscribers who got six books over two years count? Do you only get your PDFs immediately for lines in which you've had a sub for two straight years? What happens if there's one book in the Campaign Setting line that doesn't interest you? Do you have to maintain your sub and spend money on a book you don't want, just so you don't go to the back of the line when you restart a month later? For someone upset...
Make it a loyalty bonus for staying suscribed. Yeah, people who drop on and off the list all the time don't get the bonus. That's why it's a loyalty bonus. You know, the same one Paizo is now already giving for long-time suscribers, only more extended?
Or yours.And as a continuing customer of this company I can definitely say: I rather their time be spent on actual issues.The definition of which is not yours to define.
Obviously. I'm making an argument, not a statement. Paizo will or won't do whatever they desire, but it doesn't hurt trying to nudge them every once in a while.
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1. No matter what weird "solution" people come up with on these forums, some will hate it, and will say so vociferously. And they'll probably be right.
2. No matter what Paizo does, some will hate it, and will say so vociferously. And they'll probably be wrong.
3. Paizo doesn't get enough praise for what they do.
4. I've never been more than mildly unhappy ("damn, I'm going last this month") with the way Paizo does things.
5. Beware the law of unintended consequences.
All things considered, I think Paizo is doing a fine job and should continuing doing it the way they are doing it.
Yes, never change anything anywhere for the better, some people might complain.
Good thing that society and history as a whole doesn't work that way. I like flushing toilets, warm showers and electrical lights.
Yes, never change anything anywhere for the better, some people might complain.
I did not say that. I will say I haven't seen a better way to handle subscriptions than what Paizo is currently doing in this thread. Not yet, anyway.
Yes, never change anything anywhere for the better, some people might complain.Have you noticed Paizo acting that way, perchance?
Have I talked about Paizo in my last post or about what Ed said, prithee?
Yes, never change anything anywhere for the better, some people might complain.I did not say that. I will say I haven't seen a better way to handle subscriptions than what Paizo is currently doing in this thread. Not yet, anyway.
Well, I am making an argument that they could do even better for their loyal customers in the future with not too much effort.
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I honestly say this would have no noticeable affect on customer retention.That’s the thing, there’s not one. If you’re subscribed, you get a free PDF, almost always before the street date.Yes, there is, all suscribers get their PDF's at wildly different dates. Making instant PDF receival on the release date a customer loyalty perk would, IMO, increase customer retention. The rest, as you mentioned, still get their PDF when the book is shipped, so for them nothing changes.
You yourself advocated letting "loyal" customers pause their subs but still getting to keep their "loyal" status, that's why we brought it up. That also doesn't address those who have had longstanding subscriptions to subscriptions that no longer exist anymoreHere’s another issue, 2 year subscriber of what? The Core Rulebook and Adventure Path lines are continuing into 2e but the others have been rearranged/removed. How would this be fair to those who opt in out for APs but have gotten every Play Companion?Okay, but what lines do you count? Do rulebook subscribers who got six books over two years count? Do you only get your PDFs immediately for lines in which you've had a sub for two straight years? What happens if there's one book in the Campaign Setting line that doesn't interest you? Do you have to maintain your sub and spend money on a book you don't want, just so you don't go to the back of the line when you restart a month later? For someone upset...Make it a loyalty bonus for staying suscribed. Yeah, people who drop on and off the list all the time don't get the bonus. That's why it's a loyalty bonus. You know, the same one Paizo is now already giving for long-time suscribers, only more extended?
Well, I am making an argument that they could do even better for their loyal customers in the future with not too much effort.
You get a free PDF for having a subscription. Demanding more, in the amount of a complete overhaul of the current system while simultaneously dismissing it as "not too much effort" for those who would actually have to do it doesn't paint your suggestion in a positive light.
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Im not sure what all the fuss is about. Paizo can offer few real advantages to subscribing as they are a smallish publisher in the grand scheme of things. I dont see how making everyone wait is better than just letting things be. As is some getting it sooner and most if not all getting the PDF before street date is far more exciting and better PR for them.. and they dont have to throw more cogs in the machine.
Despite the shinny new website it is still prone in its current state to numerous back end issues that crop up nearly every big release like this. Trying to do what your suggesting would be no small task and amount to a very large investment in time and capital to overhaul something like this.
Im not apposed to change. Heck, I love it in regards to games and its one of the big reasons im stoked for PF2. but when (what seems like) the vast majority of people are happy with the way things are I just dont see the return on investment for them.
The Free PDF already is a very nice perk and honestly the biggest draw to subscribe in the first place. The discount is pretty darn nice too... kicking myself for not doing the Paizo advantage sooner but my group has been doing up Starfinder and as its done mainly on line I had no need for the accessories sub. to qualify for how it used to work for only Starfinder stuff.
I honestly say this would have no noticeable affect on customer retention.
I honestly say, this is, like, only your opinion, man.
You yourself advocated letting "loyal" customers pause their subs but still getting to keep their "loyal" status, that's why we brought it up. That also doesn't address those who have had longstanding subscriptions to subscriptions that no longer exist anymore.
Well, add "Also, we are including customers who suscription of a product line was ended with the product line in the loyalty program. You can choose which new suscription your instant PDF loyalty reward goes to." Problem solved.
And the "pause the suscription for financial reasons (i.e. illness, unemployment, etc)" could be limited to one time in a set period (+/- five years, as a first idea).
You get a free PDF for having a subscription. Demanding more, in the amount of a complete overhaul of the current system while simultaneously dismissing it as "not too much effort" for those who would actually have to do it doesn't paint your suggestion in a positive light.
I actually already said somewhere above that currently of course Paizo is busy with their new edition launch. And at least I have a rough idea how much work improving the logistics of a customer support structure is. Do you?
Then you have no worries about Paizo not making changes ever.
This is an accurate statement. I am making an argument that Paizo could make another change for the better in their customer retention by instituting another perk to their already existing customer loyalty program.
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magnuskn, you didn't answer a couple of my questions: Which lines do you need to be subscribed to for two years? If I have an four year sub for the adventure path, but only a one month sub to the campaign setting, do I get all my books immediately, or just the adventure path? If only the AP, isn't there still inequity for the loyal customer? If I get everything, what's to stop me from subbing to the least frequently published line for two years, just to get the immediate perks for all my other subs? There is a high amount of inequity in your proposal, but it would benefit you, so you don't care.
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By adding more hoops and paths.You yourself advocated letting "loyal" customers pause their subs but still getting to keep their "loyal" status, that's why we brought it up. That also doesn't address those who have had longstanding subscriptions to subscriptions that no longer exist anymore.Well, add "Also, we are including customers who suscription of a product line was ended with the product line in the loyalty program. You can choose which new suscription your instant PDF loyalty reward goes to." Problem solved.
And the "pause the suscription for financial reasons (i.e. illness, unemployment, etc)" could be limited to one time in a set period (+/- five years, as a first idea).That's a road to headaches right there, especially with having to decide and/or letting things slide.
You get a free PDF for having a subscription. Demanding more, in the amount of a complete overhaul of the current system while simultaneously dismissing it as "not too much effort" for those who would actually have to do it doesn't paint your suggestion in a positive light.I actually already said somewhere above that currently of course Paizo is busy with their new edition launch. And at least I have a rough idea how much work improving the logistics of a customer support structure is. Do you?
Enough to call into question your claim that a complete overhaul with multiple stipulations and allowances would be "not too much effort"
magnuskn, you didn't answer a couple of my questions: Which lines do you need to be subscribed to for two years? If I have an four year sub for the adventure path, but only a one month sub to the campaign setting, do I get all my books immediately, or just the adventure path? If only the AP, isn't there still inequity for the loyal customer? If I get everything, what's to stop me from subbing to the least frequently published line for two years, just to get the immediate perks for all my other subs? There is a high amount of inequity in your proposal, but it would benefit you, so you don't care.
Um, as I (think at least I already) said, you'd get the PDF instantly for the line you have been suscribed to for two continuous years. In a time of change like, where entire suscription lines are cancelled or merged, you'd get a choice to which new (or existing) suscription line you'd transfer your loyalty bonus to.
IMO, of course you get a loyalty bonus only for the lines where you suscribed for two continous years.
Enough to call into question your claim that a complete overhaul with multiple stipulations and allowances would be "not too much effort"
Alright, here's what Paizo would have to do to make this work.
a.) Sort their database for length of suscription of a customer to the individual lines. Since they already have an existing customer loyalty program, I can safely assume that their database has the capability for sorting customers that way.
b.) Make a list for each suscription of those customers.
c.) Prep their electronic software to charge those customers at the same day and release their PDF's that day, while leaving the physical shipping process as is. Here's where I run into the only possible problem, as I don't know how automated Paizo's process for charging customers and releasing PDF's is. Though since there clearly is at least some sort of automation going on, an upgrade should not be impossible.
d.) Send an e-mail with an opt-in (or opt-out) option to the qualified customers and make a public announcement.
e.) Start the process.
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Let's see if I understand the situation correctly: People were mostly content with the way Paizo shipped out subscriptions and provided PDFs before this month, as subscribers usually did get their PDFs before the street date. We fully expect them to revert to that method next month, as they never announced that what they are doing this month would be a permanent change. It is too late for them to reconsider what they are doing this month.
In short, there is really nothing left for us but to endure the slight inconvenience of what they are doing this month and then enjoy things going back to normal next month.
Let's see if I understand the situation correctly: People were mostly content with the way Paizo shipped out subscriptions and provided PDFs before this month, as subscribers usually did get their PDFs before the street date. We fully expect them to revert to that method next month, as they never announced that what they are doing this month would be a permanent change. It is too late for them to reconsider what they are doing this month.In short, there is really nothing left for us but to endure the slight inconvenience of what they are doing this month and then enjoy things going back to normal next month.
Pretty much. Also, I try to make an argument that Paizo could improve their already existing customer loyalty program even more, so that loyal customers of a suscription line get their PDF's at the same time (early, not late ^^) and am getting pretty surprisingly vehement opposition to such an un-radical and moderate idea.
This is the internet, is vehement opposition REALLY that surprising?
Actually, you are, once again, completely right. I could argue that water is wet and would get vehement oppositon from someone.
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Enough to call into question your claim that a complete overhaul with multiple stipulations and allowances would be "not too much effort"Alright, here's what Paizo would have to do to make this work.
a.) Sort their database for length of suscription of a customer to the individual lines. Since they already have an existing customer loyalty program, I can safely assume that their database has the capability for sorting customers that way.
b.) Make a list for each suscription of those customers.
c.) Prep their electronic software to charge those customers at the same day and release their PDF's that day, while leaving the physical shipping process as is. Here's where I run into the only possible problem, as I don't know how automated Paizo's process for charging customers and releasing PDF's is. Though since there clearly is at least some sort of automation going on, an upgrade should not be impossible.
d.) Send an e-mail with an opt-in (or opt-out) option to the qualified customers and make a public announcement.
e.) Start the process.
You've listed the possible process in simple steps, without listing the effort each step, and each part of each step, would take.
You've listed the possible process in simple steps, without listing the effort each step, and each part of each step, would take.Enough to call into question your claim that a complete overhaul with multiple stipulations and allowances would be "not too much effort"Alright, here's what Paizo would have to do to make this work.
a.) Sort their database for length of suscription of a customer to the individual lines. Since they already have an existing customer loyalty program, I can safely assume that their database has the capability for sorting customers that way.
b.) Make a list for each suscription of those customers.
c.) Prep their electronic software to charge those customers at the same day and release their PDF's that day, while leaving the physical shipping process as is. Here's where I run into the only possible problem, as I don't know how automated Paizo's process for charging customers and releasing PDF's is. Though since there clearly is at least some sort of automation going on, an upgrade should not be impossible.
d.) Send an e-mail with an opt-in (or opt-out) option to the qualified customers and make a public announcement.
e.) Start the process.
To assign man-hours to each step I would need to know numbers of suscribers, how easy the UI of Paizo's database is to navigate and how automated their process for charging credit cards and releasing PDF's is.
Assuming that their processes are about as efficient as the company I worked at as customer support, the only step which would take more than one employee using half a day of work is c.), where depending on how flexible their data base structure is, things could also be easy to pretty complicated, i.e. flip some internal switches to program an entire extension to the existing software.
This is the internet, is vehement opposition REALLY that surprising?Actually, you are, once again, completely right. I could argue that water is wet and would get vehement oppositon from someone.
How dare you! I challenge you to a duel, sir!
Damn, the water luddites found me once again!
We're everywhere.
<does Krayt Dragon cry>
That should scare them off.
When your July subscription items are shipped to you, the PDF added to the account will be a placeholder which will say:
The PDF edition of this product will be available for download starting August 1, 2019!
Due to the launch of Pathfinder Second Edition, the PDFs for our July 2019 New Releases will be available for download on Thursday, August 1, 2019.
We will update this file on paizo.com at that time, and if your account’s privacy settings allow us to send “Digital Content Updates,” you will receive an email when the file is ready for access on your account.
For more information on why this is occurring, join us in the July 2019 Gen Con New Releases & Subscription forum thread on paizo.com.
Our regular process of granting subscribers access to download their complimentary PDF when their corresponding subscription item ships will resume with the following month’s new releases.
Questions? Email customer.service@paizo.com.
On Thursday, August 1, the files will be updated
Hey, Customer Service / Tech Team!
Just to let you know, these placeholder PDFs are not in place, leading to confusion on the part of people who haven't read this thread and aren't seeing PDFs in their account.
When your July subscription items are shipped to you, the PDF added to the account will be a placeholder which will say:
The PDF edition of this product will be available for download starting August 1, 2019!
Due to the launch of Pathfinder Second Edition, the PDFs for our July 2019 New Releases will be available for download on Thursday, August 1, 2019.
We will update this file on paizo.com at that time, and if your account’s privacy settings allow us to send “Digital Content Updates,” you will receive an email when the file is ready for access on your account.
For more information on why this is occurring, join us in the July 2019 Gen Con New Releases & Subscription forum thread on paizo.com.
Our regular process of granting subscribers access to download their complimentary PDF when their corresponding subscription item ships will resume with the following month’s new releases.
Questions? Email customer.service@paizo.com.
On Thursday, August 1, the files will be updated
Hey, Customer Service / Tech Team!
Just to let you know, these placeholder PDFs are not in place, leading to confusion on the part of people who haven't read this thread and aren't seeing PDFs in their account.
While the placeholders are not there, I do have the following message at the bottoms of my digital downloads page:
The following four products have been added to your account, but are not currently available for download:
Pathfinder Adventure Path: Hellknight Hill (Age of Ashes 1 of 6) PDF
Pathfinder Core Rulebook PDF
Pathfinder Bestiary PDF
Pathfinder Adventure: The Fall of Plaguestone PDF
The product titles are links to the store page for each.