It seems that my regular copy of the Starfinder CRB has binding issues, now that I've been using it a bit more frequently. The bottom of the book has detached from the fabric, although the top of the book is still bound to the fabric for now.
My limited edition also has started separating from the top, although it is not nearly as bad as the standard edition yet -- if you still have the capability of doing something about the limited edition please let me know and I'll takes pictures of that as well.
I got my book at Gen Con and have the same problem. The binding detached at the actual convention. Is there a process for replacement? I don't have a receipt because I bought it there.
I am staring Starfinder Society soon and don't want the book to straight up lose pages.
Customer Service Representative
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It seems that my regular copy of the Starfinder CRB has binding issues, now that I've been using it a bit more frequently. The bottom of the book has detached from the fabric, although the top of the book is still bound to the fabric for now.
My limited edition also has started separating from the top, although it is not nearly as bad as the standard edition yet -- if you still have the capability of doing something about the limited edition please let me know and I'll takes pictures of that as well.
Hi Skizzers,
Thanks for letting us know! I'm sorry to see that your book is having binding issues. I've set up a replacement for the standard CRB to be sent out with your upcoming subscription shipment, so just double-check your confirmation email when you receive it to make sure it's included.
As for the Limited Edition, we're still figuring out the best way to get those taken care of. If you'd like to send in pictures to our Customer Service email, we'll let you know what our options are when we've got them sussed out.
Thanks!
-Katina
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Customer Service Representative
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I'm having this problem as well. About four days ago the binding on my CRB gave out. The pages have completely separated from the fabric in the spine the same way. I'm dissappointed this is happening after less than a month of use.
Hi Donut0389,
I'm sorry to hear you're having similar issues! If you'd like to send pictures to our customer.service@paizo.com address, then we can pass them along.
In the meantime, it looks like you don't have a subscription order going out until the Alien Archive releases, so I've set up a replacement for the CRB to be sent out as soon as possible. You should receive a confirmation email to let you know when it's on the way. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks!
-Katina
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Customer Service Representative
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I got my book at Gen Con and have the same problem. The binding detached at the actual convention. Is there a process for replacement? I don't have a receipt because I bought it there.
I am staring Starfinder Society soon and don't want the book to straight up lose pages.
Hi The Shrike,
Thanks for letting us know! I'll just need to confirm a few things with you, so I'll be following up via email in just a moment.
Thanks!
-Katina
Hi Skizzers,
Thanks for letting us know! I'm sorry to see that your book is having binding issues. I've set up a replacement for the standard CRB to be sent out with your upcoming subscription shipment, so just double-check your confirmation email when you receive it to make sure it's included.
As for the Limited Edition, we're still figuring out the best way to get those taken care of. If you'd like to send in pictures to our Customer Service email, we'll let you know what our options are when we've got them sussed out.
Thanks!
-Katina
I've sent an email to the CS email address a few days ago with pictures of the limited edition. Just wanted to confirm that you did in fact receive it :)
Hi skizzerz,
The email is in there. We'll get to it as soon as we can.
Thanks!
~Sharaya
I sent in my pictures last week to Katina. I haven't received a response yet to my pictures and such. Can I get some info on where the replacement is at? Thanks!
Hi The Shrike,
Your email is in the inbox. We're still really backlogged and will get to it as soon as we can.
Thanks!
~Sharaya
I am also having an issue with the binding on my Limited Edition as well. I have sent a couple emails. Another was just sent because the book is giving its best effort to come apart.
Hello Kfoote,
We should be able to get a replacement sent out to you. Send an email with pictures of the book to customer.service@paizo.com and we can get it taken care of.
There was not a free PDF with the book at GenCon. The cashier should have offered you the PDF for half off ($5) though. Let me know if they did not.
Hello Sabelonada,
We have received your emails. We will be getting more Limited Editions from our printer to replace the defective copies with. Once we do one will be sent out to you.
Hello Johnald,
We have received your email. We have a very large influx of emails and are working to get all caught up. If you purchased at a store your first step should be seeing if they can exchange it for you. We have steps in place to replace damaged or defective items through distribution. The store should exchange the book for you, and then get credit or a replacement from their distributor, who will do the same through us.
Hello Ezra,
Yes, you can send pictures to customer.service@paizo.com. Once we have replacements from our printer we will be able to get one sent to you.
Hello Metaphysician,
Normally your first step would be trying to exchange it at the store you purchased it at. We are not going to ask you to drive several hundred miles though. Please send pictures of the book to customer.service@paizo.com. Keep in mind that we have an extremely large influx of emails and are working to get them all caught up so it may be some time before you get a response. Even if it takes a while we will respond to you as soon as we get to your email.
Paizo! I'm a retailer (Haven Comics), and we just had a customer call to say his book binding was falling off and that he had heard Paizo wants retailers to accept damaged books in exchange for new ones and that Paizo will send replacement copies to retailers. Before I accept any such exchange, I need confirmation from Paizo that is accurate. Please advise.
I imagine you'll get a response from Paizo sooner or later, but what I've been reading doesn't quite match that. What I've been reading is that you - as a retailer - have a product chain through which you obtain your product. The faulty book gets returned up that chain. So your customer returns it to you. You return it to your supplier/distributor. Your supplier/distributor returns it to Paizo.
I could be wrong, but that's the way retail exchanges usually work.
Thanks - I was, finally, able to find an article on the Paizo site that walked through the process. For what it's worth, you're right on the money.Paizo! I'm a retailer (Haven Comics), and we just had a customer call to say his book binding was falling off and that he had heard Paizo wants retailers to accept damaged books in exchange for new ones and that Paizo will send replacement copies to retailers. Before I accept any such exchange, I need confirmation from Paizo that is accurate. Please advise.I imagine you'll get a response from Paizo sooner or later, but what I've been reading doesn't quite match that. What I've been reading is that you - as a retailer - have a product chain through which you obtain your product. The faulty book gets returned up that chain. So your customer returns it to you. You return it to your supplier/distributor. Your supplier/distributor returns it to Paizo.
I could be wrong, but that's the way retail exchanges usually work.
I'm curious to hear if this isn't standard practice? Presumably misprintings or otherwise defective product happens from time to time.
Does your distributor generally refuse to resupply goods which aren't fit for purpose?