Haven Comics's page

Haven Comics wrote:

Paizo! I'm a retailer (Haven Comics), and we just had a customer call to say his book binding was falling off and that he had heard Paizo wants retailers to accept damaged books in exchange for new ones and that Paizo will send replacement copies to retailers. Before I accept any such exchange, I need confirmation from Paizo that is accurate. Please advise.

I imagine you'll get a response from Paizo sooner or later, but what I've been reading doesn't quite match that. What I've been reading is that you - as a retailer - have a product chain through which you obtain your product. The faulty book gets returned up that chain. So your customer returns it to you. You return it to your supplier/distributor. Your supplier/distributor returns it to Paizo.

I could be wrong, but that's the way retail exchanges usually work.

Thanks - I was, finally, able to find an article on the Paizo site that walked through the process. For what it's worth, you're right on the money.

Paizo! I'm a retailer (Haven Comics), and we just had a customer call to say his book binding was falling off and that he had heard Paizo wants retailers to accept damaged books in exchange for new ones and that Paizo will send replacement copies to retailers. Before I accept any such exchange, I need confirmation from Paizo that is accurate. Please advise.