I can confirm this problem with a couple of files that I originally downloaded yesterday. I am guessing that nobody can download any non-free downloads at present.
Just purchased some pdfs - the same problem here.
I get kicked back to the downloads page without any download-link opening.
Yes, I have the exact same issue
I am also having the same issue when trying to get books from my download page.
Same here. Been running around thinking it's an iPad issue. Good to know I'm not a incompetent idiot and there is actually a problem.
Yup, same here. Tried like 3 different workarounds thinking I was missing something.
Throwing my hat in. I also can't download any of the three PDF's I purchased. Clicking the links just takes me back to the top of the page. It doesn't work on any browser, including both phone and home PC.
yep can't download pdfs what's up? 3 days before the con need to prep..
It's just past 7am in Seattle. Nobody will be in the office right now.
Might want to check back in 3 hours time.
I also cannot download pdf files that I have paid for. I don't even reach the "Perzonalizing...please check back in 30 seconds" link. I tried from two computers, before I saw this thread and saw that many people are experiencing the same problem.
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No doubt it's all the looming IT infrastructure changes. I'd like to volunteer as a guinea pig.
Add the Starfinder book into my downloads and I'll have a go at downloading it.
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Maybe it's because they're finally going to roll out the Starfinder subscriptions?
(by the way, the note of impatience isn't about not being able to subscribe, it's about the fact they haven't even told us how the subscription(s) are going to work. It's annoying to not even know what I'll be able to afford.)
edit: I should make clear I'm speculating. All that has been announced is that they're still working on subscriptions.
Also having this issue
I have the same problem
Me as well.
Pretty sure that just takes you to a "subset" of your downloads anyhow.
Thank you, Dean. Greatly appreciated.
I continue to have the issue.
This is a totally new situation -- the situation from 2+ years ago is long fixed. As best I can tell, the current situation is mostly high traffic. I did successfully download one item this afternoon.
Official Tech Team Response
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Closing this thread out, as the original issue in question was resolved.
As David mentioned, PDFs should be downloading properly but we have had a lot of traffic today due to the launch of PF2, so there may be short periods of time where things are running a little more slowly.
If you are completely unable to download your PDFs, please open a new post and provide more detail regarding the issue and we'll get back to you as quickly as we can. (Most of the company is at Gen Con.)
Thank you!