April 2015 New Release Shipping Thread


Customer Service

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Paizo Employee Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Releases in April

Edit: New Authorization date is April 10

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Dark Archive

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Diego Valdez wrote:


  • Authorization (Order Spawning) Date: April 9th
  • Begin Shipping Estimate: April 13th
  • End Shipping Estimate: April 24th
  • Street Date for Paizo Products: April 29th
    [/list]
  • Nooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo!!!!!!!!!!!!

    I was hoping for everything to start a week earlier. I think you should send me a PM on April 1st saying that my stuff is being shipped.

    Grand Lodge

    New AP subscriber here.

    I have Giants 1 Pending (has been for weeks).
    Giants 2 is listed as shipping early April.

    I've only ordered from Paizo.com once or twice before, and it strikes me that you guys have like a full month of pending before an order is actually placed/shipped.

    Is that usual?
    Will Giants 1 ship WITH Giants 2?

    Liberty's Edge

    When did you start your subscription? Part 1 originally shipped in February, and there was no AP shipment in March. So if you started your subscription in March, they are probably waiting to ship #1 with #2, because of how your shipping options are set up.

    If you want official word, and/or more clarification, I would suggest inquiring in a brand new thread in the Customer Service board. The trend seems to be to put your order # as the thread title.

    Good Luck

    Paizo Employee Customer Service Representative

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    Hello Pollution,

    It looks like when you started the subscription the shipping was set to send Adventure Path 91 out along with Adventure Path 92. That is what it has been waiting for. I can get it sent out for you right away if you prefer, otherwise it will go out along with 92 when we start shipping Aprils subscriptions.

    The usual process for subscriptions is that we begin running authorizations near the end of the week earlier in the month. With April we are expecting to start this on Thursday, April 9. This generates the subscription orders and pulls items out of the sidecart (where your Adventure Path 91 currently is) to send out along with the subscriptions. It also pings your card to verify that the card is valid and the funds are there so that any issues can be sorted out before shipping starts. Most banks will put a hold on the funds when this happens, which can look like a pending transaction on your end, but we don't finalize any charges until the order ships out.

    The following week we begin shipping the orders. This month we expect that to start on Monday, April 13. Once your order leaves the warehouse the PDF will be granted to your account. We usually allow up to two weeks to get all of the orders shipped. So this month we expect to be done around Friday, April 24.

    I hope that helped clear things up for you.

    Diego

    Grand Lodge

    Waiting is fine. That makes sense, really. I figured that was what was going on.

    My perception is kind of bonked when it comes to Paizo shipping. I ordered some items a few years ago and it took 6 weeks to ship (I think it was out of stock or something).

    Again, not a complaint, Just looking to clear it up.

    Thanks! I look forward to my 2 books in a few weeks.

    Dark Archive

    1 person marked this as a favorite.

    Thanks for the email. That made my morning when I read it.

    Paizo Employee Customer Service Representative

    Iconic Heroes Set #2 is now a May release. The original post has been edited to reflect this.


    Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

    Huh, sticky thread no longer sticky.

    Paizo Employee Customer Service Representative

    1 person marked this as a favorite.

    Iconic Heroes Set #2 is back in April and ready to go out with subscriptions! The original post has been edited to reflect this.


    Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Maps, Rulebook Subscriber

    Yay!

    Dark Archive

    Joana wrote:
    Yay!

    Double that!

    Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

    Diego Valdez wrote:
    Iconic Heroes Set #2 is back in April and ready to go out with subscriptions! The original post has been edited to reflect this.

    MY FLGS will be happy to hear this, as I buy the iconics sets through them :-)

    Silver Crusade

    .... So what is the going rate for food or drink bribes to the warehouse staff, to get things early ? ^^ Would cupcakes give the warehouse staff the energy to work quicker?

    Grand Lodge

    Diego Valdez wrote:
    Iconic Heroes Set #2 is back in April and ready to go out with subscriptions! The original post has been edited to reflect this.

    Well crap...now I don't have enough store credit. Hopefully I can get that corrected before I am authorized.

    Paizo Employee Customer Service Representative

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    The authorization train is ready to go, so we all climbed aboard! The whistle doesn't sound very ominous so here we go!

    Paizo Employee Customer Service Representative

    3 people marked this as a favorite.
    Sebastian Hirsch wrote:

    .... So what is the going rate for food or drink bribes to the warehouse staff, to get things early ? ^^ Would cupcakes give the warehouse staff the energy to work quicker?

    They're at their best on the blood of a thousand pizza delivery folks and the pizzas they bring.

    Paizo Employee Customer Service Representative

    The not so ominous whistle was just a trick to get us to lower our guard! We got to a section of track that was missing. Fortunately we made our perception checks and saw it before we hit it. The tech team is building more track so we can get going again.

    Silver Crusade

    Diego Valdez wrote:
    Sebastian Hirsch wrote:

    .... So what is the going rate for food or drink bribes to the warehouse staff, to get things early ? ^^ Would cupcakes give the warehouse staff the energy to work quicker?

    They're at their best on the blood of a thousand pizza delivery folks and the pizzas they bring.

    So... do you have some sort of trap door installed, so the warehouse crew can't escape?

    Paizo Employee Customer Service Manager

    We're likely going to push the auth back until tomorrow. I'll adjust it in the system later this afternoon when we have a better understanding of what's going on. (Something with certain preorders not moving into orders correctly from the sidecart).


    Pathfinder Lost Omens, Rulebook Subscriber
    Sara Marie wrote:
    We're likely going to push the auth back until tomorrow. I'll adjust it in the system later this afternoon when we have a better understanding of what's going on. (Something with certain preorders not moving into orders correctly from the sidecart).

    Nooooo, all the waiting and hoping dashed across the stones. I weep, but thanks for trying. I hope there's better luck later today or tomorrow ... as necessary

    Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

    Diego Valdez wrote:
    Sebastian Hirsch wrote:

    .... So what is the going rate for food or drink bribes to the warehouse staff, to get things early ? ^^ Would cupcakes give the warehouse staff the energy to work quicker?

    They're at their best on the blood of a thousand pizza delivery folks and the pizzas they bring.

    So they're Wee Folk?

    Paizo Employee Customer Service Representative

    Original post has been edited to reflect a new authorization date of April 10th.

    Paizo Employee Software Test Engineer

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    Just as a quick update I've authorized a small batch of subscriptions tonight, we're expecting to get to the rest of them tomorrow.


    So looking forward to the new AP module and Pathfinder Unchained.

    Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

    Erik Keith wrote:
    Just as a quick update I've authorized a small batch of subscriptions tonight, we're expecting to get to the rest of them tomorrow.

    got my mail :-)


    Pathfinder Lost Omens, Rulebook Subscriber
    Matthew Morris wrote:
    Erik Keith wrote:
    Just as a quick update I've authorized a small batch of subscriptions tonight, we're expecting to get to the rest of them tomorrow.
    got my mail :-)

    Sooooooo Jealous !!!!!! Open the PDF and call this phone number and reads to me all night : ) There's 5.00 in it for you : )

    Have fun dude!


    Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

    I dont think PDFs will be available until next week. Those usually arrive once the product ships, rather than when it's authorised.

    Silver Crusade

    Yrtalien wrote:
    Matthew Morris wrote:
    Erik Keith wrote:
    Just as a quick update I've authorized a small batch of subscriptions tonight, we're expecting to get to the rest of them tomorrow.
    got my mail :-)

    Sooooooo Jealous !!!!!! Open the PDF and call this phone number and reads to me all night : ) There's 5.00 in it for you : )

    Have fun dude!

    Yeah, it is just the authorization, we are all ... ready to receive our pdfs, but unless we find a way to lace the pizzas and pizza delivery personal with excessive amounts of energy drinks... it is rather unlikely that people will receive their PDFs before the weekend.

    Of course, I could be dead wrong, and everybody who has received their authorization email will receive their PDF before closing time today... .. ... I mean it is not like those terrible people would not feel obligated to answer questions.

    yeah... and I got my email today

    Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

    Sebastian Hirsch wrote:
    Yrtalien wrote:
    Matthew Morris wrote:
    Erik Keith wrote:
    Just as a quick update I've authorized a small batch of subscriptions tonight, we're expecting to get to the rest of them tomorrow.
    got my mail :-)

    Sooooooo Jealous !!!!!! Open the PDF and call this phone number and reads to me all night : ) There's 5.00 in it for you : )

    Have fun dude!

    Yeah, it is just the authorization, we are all ... ready to receive our pdfs, but unless we find a way to lace the pizzas and pizza delivery personal with excessive amounts of energy drinks... it is rather unlikely that people will receive their PDFs before the weekend.

    Of course, I could be dead wrong, and everybody who has received their authorization email will receive their PDF before closing time today... .. ... I mean it is not like those terrible people would not feel obligated to answer questions.

    yeah... and I got my email today

    Nods* I was just celebrating as I don't normally get the auth this quick.


    Hey, it's a step and for some of us, the most exciting part of our day :)

    That may say something about how boring my day is, however ..

    Paizo Employee Customer Service Representative

    New track has been laid so we are chugging along again!

    Paizo Employee Customer Service Representative

    2 people marked this as a favorite.
    Diego Valdez wrote:
    New track has been laid so we are chugging along again!

    The process goes a little something like this.

    Paizo Employee Software Test Engineer

    The auth appears to be rolling along nicely, with Desna's blessings it should be finished later this evening.

    Paizo Employee Customer Service Representative

    The train has reached the station! We are done with the authorization. If you do not have an order or see issues with your order let us know by creating a thread on the Customer Service boards, emailing us, or giving us a call. Keep in mind that we are not in the office over the weekend, but we will get you taken care of when we are back during the week.


    I missed the authorisation date by about an hour and a half. Will I get the shipment this month?

    Edited grammar.


    I was missing my order, but wrote an email and it arrived a couple of hours later - on a saturday no less. Thanks a bunch - Paizo service is legendary.

    Paizo Employee Customer Service Representative

    DarthPinkHippo wrote:

    I missed the authorisation date by about an hour and a half. Will I get the shipment this month?

    Edited grammar.

    Hello DarthPinkHippo,

    Since the authorization had already completed when you placed the order, it set the book to ship out along with your next subscription. I have set it to ship out to you right away. You should be receiving an email confirmation. Once the book leaves the warehouse you will get access to the PDF.

    Diego


    I got the email! Thank you so much. :-)


    Pathfinder Companion Subscriber

    Hi all,

    Are you starting to ship today, or did that get put back with the authorisation date?

    Thanks!!

    Grand Lodge

    They didn't change the ship date like the auth date so I'd assume they still are starting today.

    Paizo Employee Customer Service Representative

    3 people marked this as a favorite.

    The warehouse did start shipping yesterday but it was pretty late in the day. They are going full speed today.

    Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

    Diego Valdez wrote:
    The warehouse did start shipping yesterday but it was pretty late in the day. They are going full speed today.

    must go faster ;-)


    Pathfinder Companion Subscriber
    Diego Valdez wrote:
    The warehouse did start shipping yesterday but it was pretty late in the day. They are going full speed today.

    Thanks for letting us know.

    I know it's sad, but I'm sitting at home on sick leave hitting refresh every 5 minutes to see if I've shipped!!

    Sovereign Court

    f5...f5...f5

    Liberty's Edge

    Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber

    Shouldn't I have a PDF of Unchained in my queue? <_<


    Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Maps, Rulebook Subscriber
    Anorak wrote:
    Shouldn't I have a PDF of Unchained in my queue? <_<

    You only got the free PDF with preorder with an active RPG line subscription. Looks like you're only subscribed to the comics, APs, and novels.

    Cylerist, I haven't gotten my shipment notification yet, either. Misery loves company!

    Paizo Employee Customer Service Representative

    Anorak wrote:
    Shouldn't I have a PDF of Unchained in my queue? <_<

    Hello Anorak,

    The PDFs are free with the subscriptions. Since you do not have an RPG subscription the PDF is not included with your copy.

    Paizo Employee Customer Service Representative

    Howdy everyone,

    The warehouse is still shipping out subscription orders and it looks like they will not be done today. They should be wrapping up about mid week next week. I will update again when they finish up.

    Sovereign Court

    Diego Valdez wrote:

    Howdy everyone,

    The warehouse is still shipping out subscription orders and it looks like they will not be done today. They should be wrapping up about mid week next week. I will update again when they finish up.

    rats! I was hoping to have somthing to read this weekend. :(

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