Sam Phelan's page

Hello folks!

We have given the warehouse the go-ahead to start shipping. This should be underway soon!

If I subscribe to the Lost Omens line after the authorization date (say on the 5th), will my order carry to next authorization date?

For example, if I were to subscribe on the 5th to the Lost Omens, starting with the Pathfinder Society Guide, and Rulebook line, would my ship with the Bestiary 3?

Humbly,
Yawar

Hello YawarFiesta,

If you subscribe to the Lost Omens or any other line after our order creation process it will behave as though placing a normal order for an available release - meaning it will either create an order to ship immediately, or it can go to the sidecart. You'll want to start the subscription, but make sure that the Ancestry Guide is put into your sidecart from checkout. Sidecarts are only generated during the order creation process. Since the next one that will be run after the one that is currently running will be the March one with the Bestiary 3 release, you'll just want to make sure that anything you order -- subscription or otherwise -- that you want to ship with Bestiary 3 must go into your sidecart.

Do make sure you wait until at least until the day after the current order generation. In some cases it takes more than a day to finish, so I'd say to play it safe aim for ordering on the 6th or after to make sure that the process has already hit your account so it won't after your orders are placed and generate your items too soon.

Hello folks!

We have begun the order generation process. Over the course of the next half-day or so, subscribers should receive their confirmation emails. Please email us or start a new thread in this forum for any questions or concerns with your order.

We have begin the order generation process. Folks may start receiving their confirmation emails. Please send an email to customer.service(at)paizo.com or start a new thread in this forum if you have any questions or concerns regarding your order.

Update!

Please note that the order creation and begin shipping dates have been changed to Tuesday, January 12th and Thursday, January 14th respectively. That additional time will give the CS, Warehouse, and Tech teams time to ensure a smooth and accurate order creation rollout!

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in March
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #165: Eyes of Empty Death (Abomination Vaults 3 of 3)
•Pathfinder Maps: Flip-Tiles: Wilderness Perils Expansion
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: Bestiary 3
•Pathfinder Special Edition Rulebooks: Bestiary 3 Special Edition Hardcover
•Pathfinder Adventures: —
•Pathfinder Accessories: Magic Armaments Deck
•Pathfinder Pawns: Agents of Edgewatch Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #38: Crash & Burn (Fly Free or Die 5 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Alien Character Deck (moved to February)
•Starfinder Maps: Flip-Mat: Solar Temple

•Non-subscription Paizo Products•
• —
• —

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Thursday, March 11th
•Begin Shipping Estimate: Monday, March 15th
•End Shipping Estimate: Friday, March 26th
•Street Date for Paizo Products: Wednesday, March 31st

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in February
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #164: Hands of the Devil (Abomination Vaults 2 of 3)
•Pathfinder Maps: —
•Pathfinder Lost Omens: Ancestry Guide
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: —
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #37: The White Glove Affair (Fly Free or Die 4 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Pawns: The Devastation Ark Pawn Collection and Starfinder Alien Character Deck
•Starfinder Maps: Flip-Tiles: Alien Planet Starter Set

•Non-subscription Paizo Products•
• Flip-Mat Classics: Red Light District
• Advanced Player's Guide Pocket Edition

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Thursday, February 4th
•Begin Shipping Estimate: Monday, February 8th
•End Shipping Estimate: Friday, February 19th
•Street Date for Paizo Products: Wednesday, February 24th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in January
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #163: Ruins of Gauntlight (Abomination Vaults 1 of 3)
•Pathfinder Maps: Flip-Mat: City Sites Multi-Pack
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: Pathfinder Spell Cards: Advanced Player's Guide
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #36: Professional Courtesy (Fly Free or Die 3 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starship Operations Manual Pawn Collection
•Starfinder Maps: Flip-Mat: Planetary Atmosphere

•Non-subscription Paizo Products•
• Pathfinder Gamemastery Guide Pocket Edition
• Pathfinder Bestiary 2 Pocket Edition

•Subscription Products by other Publishers•
•Comics: —
•Battles: Darklands Rising and Darklands Rising Premium Figure Mengkare, Great Wyrm
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Thursday, January 7th Tuesday, January 12th
•Begin Shipping Estimate: Monday, January 11th Thursday, January 14th
•End Shipping Estimate: Friday, January 22nd
•Street Date for Paizo Products: Wednesday, January 27th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Removed posts and their replies.

It is not appropriate to attack personal traits of individuals or groups. Posting content for the purpose of inciting a strong reaction is trolling, and is against our community guidelines. Please avoid returning to hostile tangents and ensure you maintain a tone of respect toward fellow community members.

Thread is unlocked.

Thread locked while in review.

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Please note it takes a little while for me to generate my moderation posts after removing content. I try to do this very thoughtfully. Referring to other poster's habits degradingly or insinuating bad faith on their side is a personal attack. To avoid personally attacking individuals, assess that your words are addressing their ideas and conversation contributions and not them as an individual, perceived personality traits, or make blanket statements about individuals to refute or disagree. Mocking presented ideas is also not appropriate for our forums. Posts containing a personal attack are removed in their entirety, as well as any replies quoting or referencing removed content. If you feel that a post contains inappropriate content for our forum, please flag and ignore the post in further discussion to limit extensive removal.

Removed posts and their replies. A chunk of tangential content was removed.

Please be conscious of the tone of your posts and avoid the use of personal attacks in discussion.

Thread is open.

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Content in the original title was not appropriate for our forums.

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Personal attacks are against forum guidelines. Accusing others of dishonest intentions is not a productive contribution and is a personal attack on the individual, not a discussion of the content of their contributions. Do not insult or berate individuals. Profanity, even caught in the filter, and especially weaponized against other individuals is not permissible on our forums.

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Personal attacks and name calling are not acceptable.

Removed some posts and their replies. Earlier portions of the thread are still in review.

Please refrain from personal attacks and charged arguments. Trying to delegitimize another poster with a "gotcha" statement, or weaponize your argument or theirs is not a productive way to add your ideas to the discussion. Mocking other participant's ideas because they do not align with your perception of what is best or right is not acceptable. Try not to dichotomize arguments. There's a trend to want to develop two sides and assume any contribution is meant to align with one side or the other, which allows for an unnecessarily confrontational structure. Ultimately, we are all working toward creating a better game, class, and community, so please treat other conversation participants with respect and avoid using terms like "dishonest" to berate individuals. This is a personal attack.

Removed posts and their responses. Due to conversation resulting from quoting removed posts, many replies were removed.

The meta discussion concerning the tone and state of the forums shows that our community has a lot of understanding of where issues reside in the culture of the community. Please remember to respect other posters, do not demean or name-call, and do not personally attack other posters. Every community member's actions impact the tone of our community, so think about how your contributions can uplift the tone of a thread and the forum as a whole. This might be flagging and ignoring guideline breaking content, or re-evaluating your approach to discussion.

This thread will remain locked.

Hello th3razzer,

I have canceled all of your subscriptions. Those are totally understandable issues with the current system. I hope that the PDFs work for everything you need to keep playing and enjoying the content. If you have any questions or concerns, please let us know. Thank you!

Hello Wendolynne,

I have informed the higher ups that this map is not present in the file. If they determine that this is due to a mistake, the file will be updated and you should receive an email notification when it is!

Removed posts and their replies. A lot was removed here because a lot of content referenced earlier removed content. I removed the entire tangents about statistics and generalizations about people from other parts of the world. This content was not on-topic for the thread, and developed into conversation which as becoming heated and politically charged.

Please be very mindful, if the conversation continues, about the point of this specific thread and avoid generalizing and sweeping statements.

Hello Anorak,

1. Sorry about the wait on that. The new sub appears to have been started just after order generation for the month. Once you receive your confirmation email adding new items to the sidecart or starting a new subscription does not automatically add those items to the already generated order. If you sent us a request to manually combine it, I'm sorry if we didn't get to it in time! It looks like it did correctly generate with this months items, so it should be on its way to you soon!

2. It looks like these wren't free because of the Pawn Collection issue! Not a problem! I'll go ahead and refund the charge for the June scenarios to your store credit. Please use this to balance out your expence on your next subscription shipment! Your complimentary subscription should kick in as soon as your current pending order ships, making these free from here on out.

3. I also refunded the overcharge for the shipping method that shipped these in two packages instead of one. I'm sorry for that error.

If you have any further questions or concerns, please let us know. Thank you!

Hello TSRodriguez,

If you have not received those packages because they cannot be delivered at this time, they likely bounced back to us. We can set up a replacement for the items. I have set up replacements for the two orders you have not received in order 24325952. I have sent you a new confirmation email for the order reflecting what is now in it. The prices shouldn't have changed as the new items are replacements.

If your local situation has improved and you are able to receive packages, we can unsuspend your subscriptions and send out order 24325952 whenever you are ready. The PDFs will become available when the order ships. If you have many items suspended and are concerned with paying for them all at once, we can work with you to send you items when you are ready.

Just let us know when you are ready for the subscription to resume or are able to receive and purchase the items that are waiting for you in the suspended order. Thank you!

Hello cartmanbeck,

I have fixed up the issue with that order! Your vouchers should now successfully apply to both items in the order. I sent you a new confirmation email for the order. If you have any questions or concerns, please let us know. Thank you!

Removed posts and their replies.

The satire about important social movements is not appropriate. Thank you to folks who flagged the content.

Removed posts and their replies. Reopening thread.

The removed content was done so either because it created a hostile tone within the discussion or otherwise violated forum guidelines. Personal attacks, baiting, and other forms of harassment and malicious speech are unacceptable. I hope that the time away from this discussion will help us restore a measured tone of respect, understanding, and patience.

Thread locked while in review. A break from this topic might be beneficial.

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This blog is meant to address an issue which is important to many members of our community. Paizo has already made a statement to stand in solidarity with individuals who have reason to be concerned about the themes in Agents of Edgewatch. Debating about whether this statement is necessary, or questioning the feelings of those who it speaks to, is harmfully dismissive to those community members. For the health of the discussion, I feel we should steer away from putting the question of value on people's concerns or whether the statement was necessary. This statement exists because we feel it was worth it to address these concerns. Please share this level of respect with everyone in the community.

Hello Johann,

I just wanted to clarify any ongoing concerns with this. The City of Lost Omens book has been pushed back with no current set date for release. The Subscription has been updated to reflect this, so the subscription is displaying the truth, and will update with City of Lost Omens when that product has a set date that gives it a place in the subscription lineup.

I'm sorry about any inconvenience! If you have any further questions or concerns, please let us know. Thank you!

The Order generation process finished its business around 2pm our time today! If you do not have a pending subscription order and were expecting one, now's the time to let us know!

Removed posts and their replies.

Many arguments against the importance of focusing on the Black Lives Matter movement assume that saying “Black Lives Matter” implies that other lives somehow matter less. This is not the case. Saying "all lives matter" asks us to divert attention away from the issues uniquely affecting Black communities that urgently and immediately need our focus and solidarity. The use of "all lives matter" minimizes the experience and lives of Black people in America. We can’t fight for all lives until we have ensured Black lives matter.

We feel that these arguments do not give the long-neglected issues of racism, police brutality, and systemic oppression the deference and support that we intend with our statement. We have therefore removed such posts.

Political threads are generally not allowed on Paizo.com. We recognize the current situation creates the unique need for us to make an exception to this rule. Please respect the purpose and intent of our other forums, and we will do our best to maintain this space for discussion, support, and sharing of resources.

This thread is now unlocked. Please continue with respect to the importance of this issue, and keep content in a spirit that recognizes the need to stand with Black communities especially so at this time.

Removed thread content due to tone and the specific mention of forum participants. Thread title is adjusted to avoid misleading expectations.

Hello folks!

This thread was about posting in other poster's threads to provide assistance. In some cases members of the community can be very informed, have personal experience with, and be faster at providing assistance. In those cases, we are grateful that folks are willing to help each other out! However, it has its flaws.

Majority of problems are going to take one of us CS representatives to resolve, and we do work from the oldest posts to the newest posts as they appear on the CS forum page. This means that by providing help, you will change the timestamp on the post. If your post doesn't completely resolve the issue, this means that it will indeed take longer for a CS rep to take a look at it.

I think its wonderful when community members help each other out, but to mitigate frustration, here's some things to consider!

1. Its our jobs.
This is just to say that we get paid to have the info and give the help! It is no community member's responsibility other than our own to do this. Please continue to be wonderful community members, but know that we are here to be relied upon.

2. The CS forum is special.
This is structured to be a place where folks can come specifically looking for CS. We don't patrol anywhere else on these forums for CS reasons, and folks should know where they can find us. For the folks with the problems and solutions, know that the community is totally a resource, so you might have a problem that you can post elsewhere for a community solution. If folks want a CS rep, they are in the right place here! Let's make that an expected standard.

3. Recourse for the helpful.
I think we could have a lot more helpful advice on this subject, use of the CS forums overall, and some insight for everyone on really common issues we see. This will take us some time to put together. In the meantime, reading through Steve Geddes's post at this link is a good summation of this specific issue. While we will certainly work hard to provide something more official and concrete based on our CS perspective, this is a great summation of the problem from a community standpoint. Like I said, I love that folks can be so helpful to each other, and with a communal understanding of how best to respect each other there's a lot less frustration to be had!

Removed some posts and their replies. Other thread content is still in review and additional posts may be removed on review.

This discussion is easily becoming contentions, heated, and based far too much in personal attacks and out-of-game views which encourage hostility. I do not believe this discussion can be recovered from the direction it has taken, so this thread is locked.

Moved this to the CS forum.

Sr_Perejil,

Joana gave you some really solid information and resources there, so thank you Joana! We should be very soon nearing the May 4th emails in our backlog. Thank you for your patience! Not all packages have tracking information, and there have been shipping delays due to the current world situation, but we'll take at look a look into your specific situation and reply back to your email with what we can do!

Removed a post and its reply. Don't target any groups or host needlessly inflammatory content.

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It is completely inappropriate to attack fellow posters and engage in personal arguments. The removed content was not on topic for this discussion and was not approached in an acceptable tone for our forums. Please flag and ignore any concerning content.

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Expecting of the worst intentions from fellow posters is going to breed hostility rapidly, so assume the best of each other, and try to work out misunderstandings or disagreements without personal attacks or becoming defensive. Threads aren't a battlefield, so lets work to keep encouraging discussion about this topic that doesn't have to be edition warring or confrontational.Thank you to those who flagged and ignored any conversation track that fueled tension in the thread, was off topic or contained other forum guideline breaking content.

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Accusative and insulting language is not an appropriate tone for conversation. Thank you to those who flagged and did not engage the inflammatory content.

Hello witness_one,

Your account has been deleted. If you have any further questions or concerns, you can always contact us via email.

I can also confirm I have not been supplanted as of this post timestamp.

For what it's worth, I have some great conversations on the CS phone line with some really lovely people. It totally has its advantages and disadvantages, and its good and bad interactions (I'd say my very favorite and most traumatizing interactions are courtesy of the phone line). I really appreciate everyone who has been so patient without it, so thanks! I have appreciated getting to pivot my focus on areas of CS that this set up makes it easier to attend to, but I do also miss the ease of chatting to solve complicated situations with orders!

Moved to Organized Play / Pathfinder Society

Update! The Authorization (aka order spawning) date for April has been delayed until Monday, April 13th. Thank you for your patience while we make adjustments for this very unique month!

Moved to Entertainment: Books. Hopefully you already got the answer though!

Upon reflection and a little coffee I have removed more content related to the moderation post above. Let's please move past it.

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Woah folks, there is no need to target any perceived demographic of our gamer population, and the tone of sarcasm and mockery is not appropriate. I think we can all agree that the whole situation is going to have consequences for the industry in many ways. You can present any speculation or point of view you have on this without attacking any person or group.

I am lucky in that so far my greatest struggle with all this is a terrible sleep pattern. "Why are you reading this at 4am?" Shuddup.

The discussion is getting a bit heated here, and we need to take a step back and not tell folks what they can and can't play nor what they can and can't enjoy. When someone gives you their opinion on any system or rule, it is not your prerogative to change that opinion. You can take note of opinions that differ from yours, consider this always as a valid opinion that they are allowed to have, and know that it doesn't have to impact your game, preferences, or make your own perspective on the rules or system any less valid. When you ask for opinions, you are going to receive ones from all across the board. Don't allow these varied contributions to lead to frustration, and if it is, it may be time to step away from the discussion.