Order 28644950 problem and other issues


Customer Service

Liberty's Edge

Pathfinder Adventure, Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps Subscriber

Not trying to pile on but this is getting out of hand.

I put in a request on 5th-6th to have my subscriptions fixed.

1. I added Starfinder Pawns: Attack of the Swarm! Pawn Collection with a subscription order. It did not ship with June's subscriptions. Even though the order wasn't finlized until June 20th, two weeks later.

2. I am still being charged for Starfinder Scenarios. I should now have four subscriptions to receive them for free.

3. You shipped my Starfinder Maps order separately from my other subscriptions this June.

Customer Service Representative

1 person marked this as a favorite.

Hello Anorak,

1. Sorry about the wait on that. The new sub appears to have been started just after order generation for the month. Once you receive your confirmation email adding new items to the sidecart or starting a new subscription does not automatically add those items to the already generated order. If you sent us a request to manually combine it, I'm sorry if we didn't get to it in time! It looks like it did correctly generate with this months items, so it should be on its way to you soon!

2. It looks like these wren't free because of the Pawn Collection issue! Not a problem! I'll go ahead and refund the charge for the June scenarios to your store credit. Please use this to balance out your expence on your next subscription shipment! Your complimentary subscription should kick in as soon as your current pending order ships, making these free from here on out.

3. I also refunded the overcharge for the shipping method that shipped these in two packages instead of one. I'm sorry for that error.

If you have any further questions or concerns, please let us know. Thank you!

Liberty's Edge

Pathfinder Adventure, Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps Subscriber

Thank you, Sam!!

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