Hi! I currently have all my subscriptions suspended because of Covid19 and the issues of sending stuff to my country, who es experiencing a catastrophic rise in infection cases. But I have some questions regarding the state of my previously purchased items.
Order 15933645 - It never arrived, I assume it was sent back?
Order 18587829 - It never arrived, I assume it never even reached the country of destination?
Those Orders I have the PDFS, so they were shipped, what is the state of those orders?
Order 24325952 I assume is suspended, when I would be able to have these items? I would need to purchase them all at once?
Thanks in advance!
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Hello TSRodriguez,
If you have not received those packages because they cannot be delivered at this time, they likely bounced back to us. We can set up a replacement for the items. I have set up replacements for the two orders you have not received in order 24325952. I have sent you a new confirmation email for the order reflecting what is now in it. The prices shouldn't have changed as the new items are replacements.
If your local situation has improved and you are able to receive packages, we can unsuspend your subscriptions and send out order 24325952 whenever you are ready. The PDFs will become available when the order ships. If you have many items suspended and are concerned with paying for them all at once, we can work with you to send you items when you are ready.
Just let us know when you are ready for the subscription to resume or are able to receive and purchase the items that are waiting for you in the suspended order. Thank you!
Hey! thank you so much for the reply. I want my subscription to be resumed immediately, but I want the shipping of the next supplements (Advanced Player, and Legends) in the next shipment, apart from the current order. Otherwise the charge in the customs will be massive.
Can I ask that my subscriptions are sent with a max of 100USD per package? I know the shipping would be more more, but if I go Above 100, in my country's customs I get murdered with ridiculous fees. If this cannot be done, its ok :)
Thanks in advance
Any update on this issue? :)