Paizo Subscriptions Update

Friday, July 8th, 2022

It’s time to announce some changes to the Paizo Advantage program, add a few new subscriptions, and say goodbye to a few others.

Paizo Advantage Changes

We’re simplifying the way that you obtain your Paizo Advantage discount. Any four of these qualifying subscriptions will now get you the Paizo Advantage! The qualifying subscriptions include:

  • Pathfinder Rulebook (formerly Roleplaying Game)
  • Pathfinder Rulebook Special Edition
  • Pathfinder Lost Omens
  • Pathfinder Lost Omens Special Edition
  • Pathfinder Adventure Path
  • Pathfinder Adventure (formerly Modules)
  • Pathfinder Maps
  • Pathfinder Accessories
  • Starfinder Roleplaying Game
  • Starfinder Adventure Path
  • Stafinder Adventures
  • Starfinder Maps
  • Starfinder Accessories

*We previously posted in error that the Pathfinder Society and Starfinder Society PDF line will now count as a subscription for purposes of qualifying for the Paizo Advantage.

Once you’ve been charged for your fourth subscription line, you’ll save 15% on all Paizo products purchased on paizo.com. For more details and the fine print, check out the Paizo Subscriptions page and the FAQ.

Starfinder Adventure: Redshift Rally - by Jessica Catalan

New Subscription - Starfinder Adventure

If you're looking for galactic adventure, the Starfinder Adventure line has you covered! Each 64-page Starfinder Adventure presents a short but challenging adventure designed for 2-4 session games within the world of the Starfinder campaign setting. A Starfinder Adventure can be run as a one-shot adventure or woven into any ongoing Starfinder campaign.

The first product in this subscription line releases on July 27, 2022. Redshift Rally is a complete Starfinder adventure for 7th-level characters written by Jessica Catalan. Inside, you’ll find details on the history of the Absalom Run and its current competitors, a pair of weird alien creatures, new spells and vehicle upgrades, and a new archetype perfect for players with a need for speed!

You can expect to see 2-3 Starfinder adventures released for this product line each year.


Subscribe to the Starfinder Adventure Subscription Now


Pathfinder Special Edition: Lost Omens World Guide

New Subscription - Lost Omens Special Edition

With the Pathfinder Lost Omens Special Edition subscription, we'll ship you a deluxe edition of each new volume of the product line. Each special edition is bound in faux leather with metallic deboss cover elements and a bound-in ribbon bookmark.

Paizo releases Pathfinder Lost Omens Special Edition volumes quarterly, though you’ll see several monthly releases in 2022 and 2023 as we catch up with previous Lost Omens releases in the Special Edition format. The first Special Edition release this year will be Lost Omens World Guide on August 4th.


Subscribe to the Lost Omens Special Edition Subscription Now


Pathfinder Adventure Card Game

While the Pathfinder Adventure Card Game remains in print, we don’t have any additional products planned for the line so we’re removing that subscription option. You can still get both the Pathfinder Adventure Game Core Set and Curse of the Crimson Throne Adventure Path expansion through paizo.com and your favorite local game store.

Pawns

We’re announcing the sunset of the pawn line for both Starfinder and Pathfinder. Paizo will keep the core pawns (Bestiaries for Pathfinder and Alien Archives for Starfinder) and the bases (Pathfinder Pawns: Base Assortment and Starfinder Pawns: Base Assortment) in stock for as long there’s enough demand, but they will no longer be part of a subscription. The Starfinder Accessories subscription continues as normal.

As always, thank you for supporting Paizo, and we look forward to gaming with you in 2022.

Good Gaming!

Jim Butler
President

More Paizo Blog.
Tags: Pathfinder Accessories Pathfinder Roleplaying Game Pathfinder Second Edition Starfinder Starfinder Roleplaying Game
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2 people marked this as a favorite.
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.

In the end, Paizo cares about their bottom line and very little about their customers


8 people marked this as a favorite.
Pathfinder Adventure, Adventure Path Subscriber
Terevalis Unctio of House Mysti wrote:
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.
In the end, Paizo cares about their bottom line and very little about their customers

Wow, that's pretty rude. Sure, as a business they care about being able to make money and stay in business, or obviously grow and be even more successful, but dropping that line as if they're your average big corporation is really rude to how much love the developers and others put into the products.

No need to take your salt that this particular product line wasn't financially viable for them and turn it into venom for the company.


2 people marked this as a favorite.
VestOfHolding wrote:
Terevalis Unctio of House Mysti wrote:
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.
In the end, Paizo cares about their bottom line and very little about their customers

Wow, that's pretty rude. Sure, as a business they care about being able to make money and stay in business, or obviously grow and be even more successful, but dropping that line as if they're your average big corporation is really rude to how much love the developers and others put into the products.

No need to take your salt that this particular product line wasn't financially viable for them and turn it into venom for the company.

Terevalis is in the "my book hasn't shipped yet, why hasn't it shipped yet, has it shipped yet, Paizo is a terrible company, but now I added another book to my order to support Paizo because I love them, maybe this will make my book ship faster, oh no, it hasn't shipped yet, why hasn't it shipped yet, has it shipped yet" phase of the month which means he'll be going through an emotional rollercoaster that can be difficult to understand for most of us.

Once his Dark Archive will be on its way, he'll go back to normal (until the next major book is on the horizon, that is).


2 people marked this as a favorite.
Totally Not Gorbacz wrote:
VestOfHolding wrote:
Terevalis Unctio of House Mysti wrote:
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.
In the end, Paizo cares about their bottom line and very little about their customers

Wow, that's pretty rude. Sure, as a business they care about being able to make money and stay in business, or obviously grow and be even more successful, but dropping that line as if they're your average big corporation is really rude to how much love the developers and others put into the products.

No need to take your salt that this particular product line wasn't financially viable for them and turn it into venom for the company.

Terevalis is in the "my book hasn't shipped yet, why hasn't it shipped yet, has it shipped yet, Paizo is a terrible company, but now I added another book to my order to support Paizo because I love them, maybe this will make my book ship faster, oh no, it hasn't shipped yet, why hasn't it shipped yet, has it shipped yet" phase of the month which means he'll be going through an emotional rollercoaster that can be difficult to understand for most of us.

Once his Dark Archive will be on its way, he'll go back to normal (until the next major book is on the horizon, that is).

No, their CS has been crappy for a while, you just tend to worship everything they do, until you don't, then you go back to loving everything they do, until you dont.


3 people marked this as a favorite.
VestOfHolding wrote:
Terevalis Unctio of House Mysti wrote:
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.
In the end, Paizo cares about their bottom line and very little about their customers

Wow, that's pretty rude. Sure, as a business they care about being able to make money and stay in business, or obviously grow and be even more successful, but dropping that line as if they're your average big corporation is really rude to how much love the developers and others put into the products.

No need to take your salt that this particular product line wasn't financially viable for them and turn it into venom for the company.

don't.

Looking at their lack of CS for the past month or two, ya, their lack of care for customers is telling.

Liberty's Edge

Terevalis Unctio of House Mysti wrote:
VestOfHolding wrote:
Terevalis Unctio of House Mysti wrote:
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.
In the end, Paizo cares about their bottom line and very little about their customers

Wow, that's pretty rude. Sure, as a business they care about being able to make money and stay in business, or obviously grow and be even more successful, but dropping that line as if they're your average big corporation is really rude to how much love the developers and others put into the products.

No need to take your salt that this particular product line wasn't financially viable for them and turn it into venom for the company.

don't.

Looking at their lack of CS for the past month or two, ya, their lack of care for customers is telling.

I am pretty sure they would love going back to excellent CS quality right now. I do not think they do this to hurt the customers on purpose.

After all, less customers = bottom line in a worse shape.

Liberty's Edge

1 person marked this as a favorite.
Steve Geddes wrote:
The Raven Black wrote:
Steve Geddes wrote:

It’s not a value judgement as to which kind of customer they prefer.

When pdf subscriptions come in, some customers will drop their print subscriptions. That means less sales, smaller print runs, higher per unit costs and less profit.

Some customers will end up buying more PDFs than they do now - that will mean more profit. The tipping point will be when the latter group is substantially larger than the former.

It won’t be a slur against anyone’s loyalty. It will be a business decision.

I am not sure why customers who have print subscriptions now would drop them if there were pdf subscriptions.

You could even make the pdf subscriptions available only at street date, which would keep potential early access the specific benefit of print subscriptions.

I’m not sure why either, but when it comes up, some subscribers say they’d prefer a pdf only option.

I suspect when PDF subs happen, it will be streetdate and that will mean they’ll have a way of delaying PDFs until then for everyone (which is what they would have done if it had been possible initially)

During last year's disappointing times and with the unexpected impact and poor management of EU VAT by Paizo, I cancelled all my subscriptions. Money was lean after that so I did not resubscribe.

I am doing better now, so I will go back to buying Paizo products, but pdf only.

I would be interested in pdf-subscriptions so that I automatically get them and to give Paizo the benefits they get from having subscribers.

From what I read on the boards, most people interested in pdf-only subs are already only buying pdf products from Paizo.


3 people marked this as a favorite.
The Raven Black wrote:
Terevalis Unctio of House Mysti wrote:
VestOfHolding wrote:
Terevalis Unctio of House Mysti wrote:
Totally Not Gorbacz wrote:
Obviously not for Paizo, since their loyalty incentive rewards you for subscribing to multiple product lines, not for how long you've been consistently purchasing stuff. So, yes, reducing the number of your subs is a reduction in customer loyalty.
In the end, Paizo cares about their bottom line and very little about their customers

Wow, that's pretty rude. Sure, as a business they care about being able to make money and stay in business, or obviously grow and be even more successful, but dropping that line as if they're your average big corporation is really rude to how much love the developers and others put into the products.

No need to take your salt that this particular product line wasn't financially viable for them and turn it into venom for the company.

don't.

Looking at their lack of CS for the past month or two, ya, their lack of care for customers is telling.

I am pretty sure they would love going back to excellent CS quality right now. I do not think they do this to hurt the customers on purpose.

After all, less customers = bottom line in a worse shape.

CS has dropped since Sara Marie and Diego left. The new person is not visible on the forums, and they need to get their act together if they do not want to lose more fans and customers than they have. That is on them. Whether they mean to ignore or not, that is the end result.


1 person marked this as a favorite.
The Raven Black wrote:

During last year's disappointing times and with the unexpected impact and poor management of EU VAT by Paizo, I cancelled all my subscriptions. Money was lean after that so I did not resubscribe.

I am doing better now, so I will go back to buying Paizo products, but pdf only.

I would be interested in pdf-subscriptions so that I automatically get them and to give Paizo the benefits they get from having subscribers.

From what I read on the boards, most people interested in pdf-only subs are already only buying pdf products from Paizo.

For sure. Me too. Ironically, those people whose purchasing patterns won’t change much aren’t relevant to the decision though. Even though that cohort is likely to be most satisfied with the change.

Some pdf-only customers will buy more and that increase in sales is what matters. Some print sales will drop - that’s the two groups that are relevant.

The likely switch to streetdate only is also some bad press that could well impact print subscriber numbers (granted my discussions about that with them date back to when “the pandemic” meant bird flu).

And since you have to come to Paizo anyhow to personalise and download each pdf - what benefit is there really in a sub beyond saving a few mouse clicks a month? Contrast that with the inherent conservatism any company has around tinkering with such a core component of its business model.

Grand Lodge

1 person marked this as a favorite.
Terevalis Unctio of House Mysti wrote:


CS has dropped since Sara Marie and Diego left. The new person is not visible on the forums, and they need to get their act together if they do not want to lose more fans and customers than they have. That is on them. Whether they mean to ignore or not, that is the end result.

The real question is if losing those fans/customers actually loses them any real money. If all those fans are is just a drain on manhours without sales to make up the cost, they’re better off without them.


2 people marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber
Steve Geddes wrote:


And since you have to come to Paizo anyhow to personalise and download each pdf - what benefit is there really in a sub beyond saving a few mouse clicks a month? Contrast that with the inherent conservatism any company has around tinkering with such a core component of its business model.

Doing so makes it easier for customers to buy products, which is always a good thing for a company, improves goodwill given the number of comments requesting the feature, and to a limited level would actually help customer retention by requiring an extra step to unsubscribe, instead of just stopping buying.

However that does need to be balanced against the time and effort required to set up something like PDF only subscriptions, and potential loss of print subscriptions.

Given we already have PDF only subscriptions for the Pathfinder and Starfinder Society material, the first seems to be a relatively simple issue to resolve on the technical side, but the second is a point that customers don't have the data to evaluate.

Given the changes to the international shipping situation which show no signs of being resolved in less than multiple years, my personal opinion is that Paizo should seriously reconsider the question of whether digital only subscriptions are now a more viable option than in the past, but I genuinely don't know what the results of such an evaluation would be from their business perspective.


1 person marked this as a favorite.

Things have definitely changed. I pretty much agree with you - it’s a business decision, not an adjudication on which cohort of customer they “like”.


3 people marked this as a favorite.
TriOmegaZero wrote:
Terevalis Unctio of House Mysti wrote:


CS has dropped since Sara Marie and Diego left. The new person is not visible on the forums, and they need to get their act together if they do not want to lose more fans and customers than they have. That is on them. Whether they mean to ignore or not, that is the end result.
The real question is if losing those fans/customers actually loses them any real money. If all those fans are is just a drain on manhours without sales to make up the cost, they’re better off without them.

I know I was pretty low maintenance and I'm no longer a customer.


2 people marked this as a favorite.
TriOmegaZero wrote:
Terevalis Unctio of House Mysti wrote:


CS has dropped since Sara Marie and Diego left. The new person is not visible on the forums, and they need to get their act together if they do not want to lose more fans and customers than they have. That is on them. Whether they mean to ignore or not, that is the end result.
The real question is if losing those fans/customers actually loses them any real money. If all those fans are is just a drain on manhours without sales to make up the cost, they’re better off without them.

Look at what they are doing to European customers and ignoring people for weeks and weeks is bad, people tske their business elsewhere

Grand Lodge

Terevalis Unctio of House Mysti wrote:
Look at what they are doing to European customers and ignoring people for weeks and weeks is bad, people tske their business elsewhere

What if there was no European business worth speaking of to begin with?

Grand Lodge

1 person marked this as a favorite.
captain yesterday wrote:
I know I was pretty low maintenance and I'm no longer a customer.

You and I are definitely low maintenance, but how much in sales do we individually generate? Meanwhile, how much do the problem customers generate?

(Hint: Your cheapest customers tend to make you work the hardest.)


TriOmegaZero wrote:
captain yesterday wrote:
I know I was pretty low maintenance and I'm no longer a customer.

You and I are definitely low maintenance, but how much in sales do we individually generate? Meanwhile, how much do the problem customers generate?

(Hint: Your cheapest customers tend to make you work the hardest.)

That is true!


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path Subscriber
The Raven Black wrote:

I am not sure why customers who have print subscriptions now would drop them if there were pdf subscriptions.

You could even make the pdf subscriptions available only at street date, which would keep potential early access the specific benefit of print subscriptions.

I personally would drop my print subscriptions in a heartbeat if PDF subscriptions were an option. I would also resubscribe to several lines I had dropped, such as Starfinder AP and Lost Omens.

Might keep my adventure line subs up, but the AP would definitely go.

Paul Ryan wrote:
Given the changes to the international shipping situation which show no signs of being resolved in less than multiple years

Might actually get a LOT worse and fast pretty soon. If railworkers go on strike, the US finished goods and agriculture markets are going to come to a screaming halt.

No, not screeching. There will definitely be screams.


2 people marked this as a favorite.
TriOmegaZero wrote:
Terevalis Unctio of House Mysti wrote:
Look at what they are doing to European customers and ignoring people for weeks and weeks is bad, people tske their business elsewhere
What if there was no European business worth speaking of to begin with?

These customers are choosing to support Paizo directly, therefore are worthy of respect and consideration. Not to be ignored, their money is just as valuable as yours and mine.

Grand Lodge

Terevalis Unctio of House Mysti wrote:
These customers are choosing to support Paizo directly, therefore are worthy of respect and consideration. Not to be ignored, their money is just as valuable as yours and mine.

Respect and consideration don't pay bills.


2 people marked this as a favorite.
TriOmegaZero wrote:
Terevalis Unctio of House Mysti wrote:
These customers are choosing to support Paizo directly, therefore are worthy of respect and consideration. Not to be ignored, their money is just as valuable as yours and mine.
Respect and consideration don't pay bills.

Nor does screwing them out of import taxes


4 people marked this as a favorite.
TriOmegaZero wrote:
Terevalis Unctio of House Mysti wrote:
These customers are choosing to support Paizo directly, therefore are worthy of respect and consideration. Not to be ignored, their money is just as valuable as yours and mine.
Respect and consideration don't pay bills.

Nor does screwing them out of import taxes and having terrible CS

Grand Lodge

You say that, but it hasn't put them out of business yet. Maybe it will soon. Maybe it won't.


5 people marked this as a favorite.

You say that as if having poor CS is something they should glory in, it isn't the win you think it is.

Grand Lodge

That's your interpretation, not mine.


1 person marked this as a favorite.

Fwiw, the VAT issue wasnt paizos error. It was an issue with how some countries customs processes, as I understand it. (They collected taxes again, even though paizo had already collected and reported it correctly).


3 people marked this as a favorite.

My understanding is that Paizo messed up or did not fill out the proper paperwork

Silver Crusade

Do you have a reference for that?

Liberty's Edge

4 people marked this as a favorite.

Many companies, heck even Kickstarters, took into account the new EU VAT regulation and found solutions so that customers would not be taken by surprise. Paizo did nothing for months until, recently, Brian Bauman was kind and dedicated enough to help find solutions for the customers.

Needless to say a lot of goodwill disappeared before that.

Liberty's Edge

3 people marked this as a favorite.

I honestly believe Paizo focusing on FLGS and the US market only is a big obstacle to their success.


2 people marked this as a favorite.
Rysky wrote:
Do you have a reference for that?

I wouldnt call it "screwing customers" but they did make an error by the looks.

They're sorting it and reimbursing losses to customers who were charged a second time via store credit, but it's slow going.

Brian Bauman is doing a stellar job, as ever, in that thread.


3 people marked this as a favorite.
The Raven Black wrote:
I honestly believe Paizo focusing on FLGS and the US market only is a big obstacle to their success.

One does wonder whether there are some legacy issues/opinions/approaches that made sense when paizo was founded that are less relevant today.

Dark Archive

2 people marked this as a favorite.
The Raven Black wrote:
I honestly believe Paizo focusing on FLGS and the US market only is a big obstacle to their success.

No company can exist long-term without growth. Any plan that involves limiting your growth potential is going to a losing one long term.

I can see a short term focus on US sales to counteract a drop off in internal sales due to shipping costs outside of their control, but a PDF subscription would help counter that. Keep and hopefully grow the international base while mitigating the associated costs.

Put the PDF sub at higher price than sale price, with a handful of digital perks. Early access (which should be a thing for all subscribers anyhow), art work, digital character sheets for new classes, whatever. Just to make it appealing and to mitigate the potential rev loss from people switching sub types.

It can be used as trial model for more digital only subscriptions, to dove-tail into a VTT sub model down the line as well.

Dark Archive

4 people marked this as a favorite.
TriOmegaZero wrote:
Terevalis Unctio of House Mysti wrote:
These customers are choosing to support Paizo directly, therefore are worthy of respect and consideration. Not to be ignored, their money is just as valuable as yours and mine.
Respect and consideration don't pay bills.

It’s a B2C business in a niche market. These pay a considerable amount of the bills.

Direct consumer interaction and transparency can keep business like Paizo alive in bad times. It’s pure ignorance to think otherwise


1 person marked this as a favorite.

This fellow is talking sense, heed his sage wisdom!

Liberty's Edge

1 person marked this as a favorite.
Steve Geddes wrote:
Rysky wrote:
Do you have a reference for that?

I wouldnt call it "screwing customers" but they did make an error by the looks.

They're sorting it and reimbursing losses to customers who were charged a second time via store credit, but it's slow going.

Brian Bauman is doing a stellar job, as ever, in that thread.

Only for the customers who kept proofs of the extra expenses.

Since this was very recently announced on a single ongoing thread by the awesome Brian Bauman, many many customers just lost money. I know I did.

And very likely some are still losing money right now and will not get reimbursed.

I guess most people impacted are just not making that much of a fuss about it. I know I did not.


1 person marked this as a favorite.
The Raven Black wrote:
Steve Geddes wrote:
Rysky wrote:
Do you have a reference for that?

I wouldnt call it "screwing customers" but they did make an error by the looks.

They're sorting it and reimbursing losses to customers who were charged a second time via store credit, but it's slow going.

Brian Bauman is doing a stellar job, as ever, in that thread.

Only for the customers who kept proofs of the extra expenses.

Since this was very recently announced on a single ongoing thread by the awesome Brian Bauman, many many customers just lost money. I know I did.

And very likely some are still losing money right now and will not get reimbursed.

I guess most people impacted are just not making that much of a fuss about it. I know I did not.

That’s disappointing. I feel for you.

Obviously Paizo can’t act to remedy the issue if people don’t say anything. However, if the problem stemmed from Paizo’s VAT reporting systems, one would have hoped they would have a less demanding standard of proof. Especially given how far back the issue goes.

Liberty's Edge

1 person marked this as a favorite.
Steve Geddes wrote:
The Raven Black wrote:
Steve Geddes wrote:
Rysky wrote:
Do you have a reference for that?

I wouldnt call it "screwing customers" but they did make an error by the looks.

They're sorting it and reimbursing losses to customers who were charged a second time via store credit, but it's slow going.

Brian Bauman is doing a stellar job, as ever, in that thread.

Only for the customers who kept proofs of the extra expenses.

Since this was very recently announced on a single ongoing thread by the awesome Brian Bauman, many many customers just lost money. I know I did.

And very likely some are still losing money right now and will not get reimbursed.

I guess most people impacted are just not making that much of a fuss about it. I know I did not.

That’s disappointing. I feel for you.

Obviously Paizo can’t act to remedy the issue if people don’t say anything. However, if the problem stemmed from Paizo’s VAT reporting systems, one would have hoped they would have a less demanding standard of proof. Especially given how far back the issue goes.

TBH I'm already extremely happy that Brian Bauman does all he can to help people with this and make it so that some customers get some money back, even though I am not one of those anymore.

He's definitely a great guy.

Grand Lodge

Old_Man_Robot wrote:
It’s a B2C business in a niche market. These pay a considerable amount of the bills.

Only if that niche market has enough revenue to offset expenses.

It’s pure ignorance to think otherwise.


1 person marked this as a favorite.

Those who are complaining about the tax are the ones we know about and have been vocal. We don't know how many have done so via email which may or may not have been answered. I believe one of the European customers asked if the European subscribers could get an email update and IIRC the response was Paizo doesn't readily have access to that information


6 people marked this as a favorite.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

My impression is that Paizo had built up a lot of good will with its customer service in the past. And the community cut them a lot of slack when the pandemic hit/ coupled with an extreme back log of customer service requests around the 2020 PaizoCon Online related issues. That's when we saw the 1000s long queue, and months long delays. We had some transparency with the daily updates for how deep the back log was. A ticket based system can work, and is often more efficient, but we lost the insight into things, and some harder problems appear to get pushed aside in favor of the easy ones to address, and then they just linger, until something forces the issue.

For many customers, the era of cutting them some slack from their past good will is reaching/has reached its breaking point and it is the type of dynamic that often only appears as a minor problem in sales/returns until it becomes a tidal wave. The loss of good will/reputation will likely hurt them if they don't regain it; and I feel like they've been blind to how deep into the 'good will budget' they've been going.


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Starfinder Superscriber

People say that every six months. People also make empty promises.

All the people who swore up and down they'd be supersubscribers if only Paizo management entered negotiations with the union never materialized and instead we get the usual chorus of people saying "I'm not going to pay extra for print, I don't want print, please give me your cheapest option (and I'll probably just use the SRD anyways)".

Because most of the people here are all talk.


3 people marked this as a favorite.
Leon Aquilla wrote:

People say that every six months. People also make empty promises.

All the people who swore up and down they'd be supersubscribers if only Paizo management entered negotiations with the union never materialized and instead we get the usual chorus of people saying "I'm not going to pay extra for print, I don't want print, please give me your cheapest option (and I'll probably just use the SRD anyways)".

Because most of the people here are all talk.

I have been a subscriber of various subscriptions for at 15 yrs.

Dark Archive

2 people marked this as a favorite.
TriOmegaZero wrote:
Old_Man_Robot wrote:
It’s a B2C business in a niche market. These pay a considerable amount of the bills.

Only if that niche market has enough revenue to offset expenses.

It’s pure ignorance to think otherwise.

The last 5 years have seen the biggest growth in the TTRPG market in decades. The last 3 years have seen the birth of VTTRPG’s.

The potential is there.

Grand Lodge

But we weren’t talking about VTTs or even just the TTRPG market. We were talking about the European Paizo customer market.

I’d love for them to grow it to the point they can afford a Europe-based warehouse. I don’t think they are there yet.


4 people marked this as a favorite.
TriOmegaZero wrote:

But we weren’t talking about VTTs or even just the TTRPG market. We were talking about the European Paizo customer market.

I’d love for them to grow it to the point they can afford a Europe-based warehouse. I don’t think they are there yet.

They probably never will be but that doesn't mean European subscribers should be treated poorly.

Grand Lodge

It's a good thing no one has suggested that.

Silver Crusade

4 people marked this as a favorite.
Pathfinder Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Leon Aquilla wrote:

People say that every six months. People also make empty promises.

All the people who swore up and down they'd be supersubscribers if only Paizo management entered negotiations with the union never materialized and instead we get the usual chorus of people saying "I'm not going to pay extra for print, I don't want print, please give me your cheapest option (and I'll probably just use the SRD anyways)".

Because most of the people here are all talk.

All is doing a LOT of work here. *points at superscriber status*

Shadow Lodge

I miss my charter subscriber tag.

Liberty's Edge

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TriOmegaZero wrote:

But we weren’t talking about VTTs or even just the TTRPG market. We were talking about the European Paizo customer market.

I’d love for them to grow it to the point they can afford a Europe-based warehouse. I don’t think they are there yet.

If they keep on thinking of the US as their true market and anything else to be coincidental benefits, they will never get there.

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