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The new library currently has back to 2020. Older files are still available on the old downloads page (which is what you can access from the forums, while the new one is accessed through the store). They're working on getting all of the rest into the new library as well.
Is there an update on when credit cards will be charged and PDFs released for subscriptions today?
Wondering myself. I saw something say 3am pst which absolutely didn't happen lol
Wondering myself. I saw something say 3am pst which absolutely didn't happen lolIs there an update on when credit cards will be charged and PDFs released for subscriptions today?
That was me in the Bug Reports thread in response to Jim Butler's post about charges starting at 1am Pacific time, so 3am my time in Central.
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Though I am starting g to thing that 1am was a possible typo, maybe he meant to put 11am PT.
Is so, then maybe we'll see something in the next hour?
My Draconic Codex subscription order went through, but I can't seem to find the PDF in my Downloads. I'm probably just being impatient, but if anyone has any advice, I'd be really grateful.
My Draconic Codex subscription order went through, but I can't seem to find the PDF in my Downloads. I'm probably just being impatient, but if anyone has any advice, I'd be really grateful.
Are you looking in the new library on store.paizo.com or the list of legacy downloads? It probably will only appear on the forme.
Are you looking in the new library on store.paizo.com or the list of legacy downloads? It probably will only appear on the forme.
New library! I honestly don't know how to access the legacy list at the moment.
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Got billed, nothing in either library; would be nice if the TOTAL it shows in our pending subs included tax and shipping. Still not sure if a discount applied or if I got 'gold'.
Hate to be so negative but aside from 'looking' pretty, this new rollout seems absolutely busted and way more complicated than it needs to be. Isn't the goal of a new store to make buying your items -easier- for the consumer, especially long-term subscribers?
Update: I do not have any gold. From this purchase or any.
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I’ve still not been charged for my subscription order. Kinda nervous it might have gotten lost in the shuffle.
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You definitely aren’t alone and from the sounds of it, I don’t think you have been. This is the main post on the December thread. The 15-20% figure is from 4.5 hours ago, so maybe we are sitting around 60-70% now, but it could be lower.
Subscriptions kicked off later than we expected and are continuing to process now. As this is the first run under the new system, we're not exactly sure how long it will take to get through the entire subscriber list. It looks like we're about 15-20% done now.We are also investigating why PDF copies are not being correctly delivered. I'll provide an update as soon as I have one.
[2 p.m. update] We have a potential fix in for the PDFs not releasing upon charge. We will manually grant them when the subscription run finishes for everyone if that fix isn't working. We still have quite a few subscriptions processing.
[4 p.m. update]: We've identified the source of PDFs not being delivered and corrected it. Subscriptions continue to process and we will fulfill missing PDFs when that process is complete, which we expect to be on Tuesday.
-Jim
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I’m not able to download any PDFs in the new library on mobile
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Do we need to contact CS about our Gold missing from prior purchases for Paizo Plus? (as well as gold from the subs that just shipped?)
Or will this be resolved automatically?
In the new downloads section, the title of the product doesn't specify if it's the single pdf or split by chapter version, you have to click in to see. It is confusing.
Also, a few bugs with titles:
The Gatewalker Hardcover is listed as 2247461 for the single file version and 2247455 for the split by chapter version.
Monster Core is listed as 2022404 for single file and 2022397 for split by chapter
Age of Ashes Player's Guide is listed as 2020490
I also regularly get an error when attempting to navigate the pagination for the download
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The store just tried to charge me for a second copy of my subscription. Luckily I'm broke so it didn't go through but what is going on here? I emailed CS about it but this is wild.
My AP issue hasn't come through issue either.
I got to say, that it's remarkable how, for me, the new store has ended up being in every way worse than the old store.
OK, it looks like my new subscription purchases are in My Library now. Might take a day to show up? Or maybe it's part of the transition?
The new library currently has back to 2020. Older files are still available on the old downloads page (which is what you can access from the forums, while the new one is accessed through the store). They're working on getting all of the rest into the new library as well.
Yeah, I just noticed that. I'm playing with having AI create conversions of the Season 0 PFS to various systems (PF2, 5e, Savage Pathfinder, and now Cosmere -- and Mongoose Traveller for SFS), so I'm digging those up. Luckily I already had them downloaded.
Hmm. Got my PDF for Draconic Codex but not for ROTRL. I'm assuming this is expected?
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Maybe I don't like change, but I do not like the new store. In fact I question whether I will buy anything else from Paizo. For one, for digital content, it used to let you know what you already own. Now it doesn't. This new store is worse than the old store in functionality
It seems like they don't have stuff converted over. I got to everything I own by going to the My Account - "digital content" link at the top of the forums here.
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Still completely unable to download pdfs on Mobile from the new Library.
Still completely unable to download pdfs on Mobile from the new Library.
Give Vivaldi a shot. It worked for me for mobile browsers.
CEO
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Maybe I don't like change, but I do not like the new store. In fact I question whether I will buy anything else from Paizo. For one, for digital content, it used to let you know what you already own. Now it doesn't. This new store is worse than the old store in functionalityIt seems like they don't have stuff converted over. I got to everything I own by going to the My Account - "digital content" link at the top of the forums here.
Longtime customers will find their digital content in two locations; Digital Content and the new Library.
Digital products purchased prior to November 16th are in your Digital Content. Eventually, all of those products will be transferred over to the new Library.
All new purchases are in your Library. Your Library should contain everything purchased from 1/1/2020 through November 16th of this year.
-Jim
This is sort of an odd question. With the previous reissuing of remastered books like Guns & Gears and The Treasure Vault, I did not order the remastered print version but pdfs of both showed up in my downloads - I presume because I purchased both original versions through my subscription.
I had no intention of purchasing a second physical copy of Dark Archive. Should I still be seeing that remastered pdf arrive in my library?
Still completely unable to download pdfs on Mobile from the new Library.Thanks. I've confirmed this and we'll toss it back to the developer.
-Jim
Thank you
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Maybe I don't like change, but I do not like the new store. In fact I question whether I will buy anything else from Paizo. For one, for digital content, it used to let you know what you already own. Now it doesn't. This new store is worse than the old store in functionalityIt seems like they don't have stuff converted over. I got to everything I own by going to the My Account - "digital content" link at the top of the forums here.
Longtime customers will find their digital content in two locations; Digital Content and the new Library.
Digital products purchased prior to November 16th are in your Digital Content. Eventually, all of those products will be transferred over to the new Library.
All new purchases are in your Library. Your Library should contain everything purchased from 1/1/2020 through November 16th of this year.
-Jim
I feel Nicholas Storm might have meant the fact that there was an "In your Downloads" and also "You purchased this product..." on the product page in the old version of the store and it does not appear in the new store. Making it more complicated to know if you already own said product.
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It's possible to have a feedback about Voucher ?
I have some of them still valid and never use them and I trying since a week to use them, but nothing work on New Store and none of them work !
They going to expire soon so can somebody give a status on Voucher and until the issue be resolve what going to happen if the Voucher going to Expire unstil the issue is resolve ?. I save them for now, seem to be a ad idea. What we can do ?
Regards
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Community & Social Media Specialist
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It's possible to have a feedback about Voucher ?
I have some of them still valid and never use them and I trying since a week to use them, but nothing work on New Store and none of them work !
They going to expire soon so can somebody give a status on Voucher and until the issue be resolve what going to happen if the Voucher going to Expire unstil the issue is resolve ?. I save them for now, seem to be a ad idea. What we can do ?
Regards
Hey there! I've reached out to the team, and they let me know to reach out to Customer Service to get this resolved! Vouchers appear as coupons in our new system, and they have a 6 month expiration date. Please provide documentation for your voucher (pictures are ideal, but codes work too!), and our team will work with you! Please also note that you can only use one voucher per order!
Currently, the data for my Tier status is not accounting for the full scope of money spent. Is this still being worked on? Should I send a note to Support or just hold off for a bit?
Thanks!
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Should I still be able to access a list of my old orders?
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Is there any way we can download a pdf in one file - this multiple file structure is painful
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I know I'm 54 years old and therefore by genetic design not the most tech savvy person here, but nonetheless I find myself a bit frustrated with the new store.
I wanted to take advantage of the big sales on minis today (Thursday, 11/27... Happy Thanksgiving by the way!). I log in, go to the sale, find a brick that I want (in this case, The kingmaker brick). I drop one into my shopping cart and then go to pay for it. This is where it gets frustrating.
I am then told to log in, even though I had already logged in under my account. I proceed to use my email and proper password and then I'm told that the email or the password are incorrect for my account. I used both the autofill and typed in my information manually, several times each, only to get the same result.
I request a link sent to my email address so that I can get into my account that way, and the link never arrives in my mailbox nor in my junk. I then try to create an account but I'm told that the email already has an account associated with it, so I can't do that.
I really love Paizo, I really love Pathfinder 2e. But it seems that the new store is following in the footsteps of the old store in terms of making it all but impossible for me to give you my money for the product that I want.
I submitted a plea for help through the appropriate channels. Hopefully that will take care of the problem.
Has anybody else experienced a similar challenge? And if so, what was your work around?
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So how is this supposed to work now with using Gold to pay for the society scenarios I used to get for free before? I have added the four November scenarios to my cart, for a total of $25 and cents after discounts. But it seems I can only add a single "$10 for 50 Gold" coupon. So it looks like I would have to order the scenarios individually, or two at a time, and still have to pay the amounts that are over $10 or lose the difference up to $10. Is that what is intended? It sounded differently when announced.
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CEO
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So how is this supposed to work now with using Gold to pay for the society scenarios I used to get for free before? I have added the four November scenarios to my cart, for a total of $25 and cents after discounts. But it seems I can only add a single "$10 for 50 Gold" coupon. So it looks like I would have to order the scenarios individually, or two at a time, and still have to pay the amounts that are over $10 or lose the difference up to $10. Is that what is intended? It sounded differently when announced.
The store has a limit of one coupon per transaction. I've added an additional $20 off for 100 gold option to better address this.
-Jim
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So how is this supposed to work now with using Gold to pay for the society scenarios I used to get for free before? I have added the four November scenarios to my cart, for a total of $25 and cents after discounts. But it seems I can only add a single "$10 for 50 Gold" coupon. So it looks like I would have to order the scenarios individually, or two at a time, and still have to pay the amounts that are over $10 or lose the difference up to $10. Is that what is intended? It sounded differently when announced.The store has a limit of one coupon per transaction. I've added an additional $20 off for 100 gold option to better address this.
-Jim
Thank you, Jim, although it's not in the system yet. I placed two separate orders slightly above $10 each. In the end, I had to pay a total of $6.48 (including the tax that is now applicable) to get the four scenarios.
So just to recapitulate, it is not possible to fully pay for the scenarios with Gold (well, unless you want to "waste" Gold by using a $10 value on a $5.99 scenario).
EDIT: I just went to download these scenarios from my Library, but only three of the four are listed, even though my order history shows I ordered all four of them. Even more weirdly, the Library now says "800 Downloads Found" when just before I ordered I was at "1059 Downloads Found". (I checked, there was no filter applied.) What is going on?
EDIT#2 There seem to be quite a lot of Pathfinder and Starfinder Scenarios missing from my library (I should actually have them all). And it seems, the more I download, the lower the amount of "Downloads Found"—now at 776 (although it looks like the ones I downloaded are still listed). Something seems buggy there.
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The fact that the store no longer shows previous purchases is extremely problematic, especially for digital purchases. The fact that the system will let us purchase the same digital product twice is going to lead to some double purchases (good for Paizo I suppose, though at the expense of your customers). Now we need to go into our digital library to double check whether or not we’ve already purchased the product. This is particularly an issue since the new Library system is a huge pain to navigate, especially for those of us with huge digital libraries.
Also, the whole “Don’t worry multi-subscription customers, yes we’re taking away the Free Scenario multi-subscription incentive, but you can just use your gold to purchase the Scenarios we previously gave you for free” isn’t panning out very well. In addition to being a pain to have to go through the whole ‘exchange gold to get a code and then use that code to buy what we used to automatically add to your account for free’ process every month, the scenarios are priced such that we will either have to waste some of the scenario discount or pay money out of pocket.
Example:
-We use 50 gold to get $10 off Scenarios.
-If a scenario costs $6 (ignoring tax and discount), we just wasted $4 worth of value since apparently that unspent scenario discount doesn’t carry over to the next scenario purchase.
-If we instead order two scenarios for a total of $12, we’re paying $2 for the scenarios we used to get for free.
Never thought I’d long for the “good old days” of the mess that was the old store, but here we are. :-(
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Hi I am unable to access any downloads on my library on my iPad. I click on the file to download select the download action & nothing happens if I do it enough times it wil say I have downloaded it. On the seperate downloads page it says I have downloaded nothing. My iPad worked fine with the previous store.
Is this in Safari? If so, I had that issue. Using a different browser worked in my case.
Also, the whole “Don’t worry multi-subscription customers, yes we’re taking away the Free Scenario multi-subscription incentive, but you can just use your gold to purchase the Scenarios we previously gave you for free” isn’t panning out very well. In addition to being a pain to have to go through the whole ‘exchange gold to get a code and then use that code to buy what we used to automatically add to your account for free’ process every month, the scenarios are priced such that we will either have to waste some of the scenario discount or pay money out of pocket.Example:
-We use 50 gold to get $10 off Scenarios.
-If a scenario costs $6 (ignoring tax and discount), we just wasted $4 worth of value since apparently that unspent scenario discount doesn’t carry over to the next scenario purchase.
-If we instead order two scenarios for a total of $12, we’re paying $2 for the scenarios we used to get for free.Never thought I’d long for the “good old days” of the mess that was the old store, but here we are. :-(
The blog they had put out specifically intended each $10 code to be for 1 society scenario. https://paizo.com/blog/introducing-paizo-plus
You’ll see that you can get a Pathfinder Society or Starfinder Society scenario for $10 off, which will make most scenarios you choose free.
Sounds like the want the value to be 50 gold = 1 scenario.
Does anyone know where we can go to see a list of which subscriptions we are signed up for? The My Subscriptions page has what subscriptions are shipping in the next few months, but I just wanted to double check which subscriptions I have.
Does anyone know where we can go to see a list of which subscriptions we are signed up for? The My Subscriptions page has what subscriptions are shipping in the next few months, but I just wanted to double check which subscriptions I have.
Click your account name in the upper right and select subscription manager. It will list your upcoming orders and all subs you have on your account.
For me that shows the upcoming orders and my discontinued subscriptions only. There is no listing of what active subscriptions I have.