Kopfgesicht's page

We're still using DHL for our next shipments since it would be impossible to shift things over so quickly of course, but I am passing on this info to the team for consideration! Thank you everyone for letting us know your experiences!

Ok, thanks for the info.

I will wait when (or if) my parcel will be delivered and will then decide how this affects my subscriptions.

Is DHL not considered a "courier" (as opposed to a postal carrier)?

There is

- DHL - a courier in Germany, dhl delivers my mail innovations parcels here in germany
- DHL Express - a global parcel service like UPS

Two different things. Very complicated and very german.

Having tracking is great, so I don't want things changed back for everyone, if Paizo decides to listen to the people who don't like the new system.

I don't understand the tracking advantage. From my 2nd subscriber delivery onward the mail innovations delivery were always tracked in the DHL app. As soon as the parcel arrived in Germany I always got the status (and could look it up in the dhl app) and a day before delivery I got a mail with the customs amount to be paid to the delivery man.

There is no advantage for dhl express considering tracking.
As if you pay the customs tax, dhl express is a least double the fee (15 instead of 7.5 Euro).

My delivery date was 4th of Nov., but my coin toss for customs check was bad am still waiting for the customs checks. Since the tax was already paid by paizo (one shop stop system), the tax should be zero, but I think dhl express will charge me a second time.

I know the mail innovations have a tracking number, something like 1233569US

Maybe paizo could provide this number, so I would able to track the parcel from day one.

What are the plans the the next subscription delivery?

Will it be still DHL-Express or do you switch back to Mail Innovations?

I am living in Germany and it went very well with Mail Innovations. Now with DHL-Express it is a few days faster, but way more expensive.

For paying the tax beforehand, the carrier takes a fee, with Mail Innovations it was 7.50 Euro. Not great, but ok.
With DHL-Express it is at least 15 Euro with 5 Euro more for each piece after the fifth.

And as of right now, my parcel is in customs-hell. It is still processed and nobody can tell me when (or if) it will be cleared. Furthermore I had to provide my invoice with detailed explanations, because the customs declarations was not good enough (e.g. the could not determine what kind of products were in the parcel).

I would prefer switching back to Mail Innovations.

In the old store, when I already had some of the pdfs in the humble offer, they just were ignored, since they were already in my library.

Now, the old entries are deleted and you get a new file to download which purchase date of today. Great. Now I have to check each and every file to see if I not already own it.

As on the humble site all flip mat and all flip tiles should be available in pdf and jpg. I only got entries for pdf-files which contain either a pdf or jpgs - not both.

Sadly, somehow the new shop causes more and more trouble. For the latest subscriber delivery I got legendary tier and therefore the 15% discount. Nice. And the delivery was very fast this time. 4 days to Germany. Nice again.

But since I live in Germany the package has to pass customs and sadly paizo declared the full price in the customs papers (e.g. for draconic codex $64.99 instead of $55.24). So there is a difference of 15% and I have to explain to customs how this difference could happen. Right now, I don't know if the parcel will pass customs, but it seems I have to pay the tax a second time (since it is under 150Euro and paizo already charged the tax).
I will contact CS as soon as I know when (or if) I get the package.

I am somewhat disappoint about the new shop.

The store now shows the right paizo plus tier (legendary) and I got a lot of points to spend. Cool.

But you explain how the 15% discounts and the points work?

I added several items to my cart, but I got no discount at all. I expected 15% :-) Is this still a bug?

And how many points can I use on a single order? If a order a book for $60 can I use three time the 300 points to get 3 x $20 = $60 discount? Or is it possible to only use one discount?

Thanks for your help and keep up the good works.

My credit card just got billed, but I don't have any of the downloads, either in the new library or the old one. I think we have to wait a little longer.

As I am from Germany and have non-US characters in my name and address, I very shocked to see that the new system can't handle these. I've change my name and my address over and over again (e.g to change "ü" to "ue", but it simply does not work. All looks fine in my pages, but the address in the mail is a mess (e.g. MŸnchen instead of München or Muenchen). There are paizo fans outside the US, you know?

New paizo points do not seem to work either. So far I din't get any for the subscription purchases.