Kingmaker Shipping Update

[Jim Butler]

We wanted to take a moment to acknowledge concerns expressed about international fulfillment of our Kingmaker Adventure Path products. Here’s the latest status for our international backers.

Product has arrived in Australia and Aetherworks has begun shipping.

Lion Rampant in Canada has begun shipping and is sending out shipping notifications for Canadian customers.

Spiral Galaxy in the UK expects arrival on September 24th, but a pending strike in the ports may delay that. More information on the potential strike is available here.

Ulisses Spiele will be shipping the Kingmaker products, but the port of Hamburg is currently congested and the unloading at the port has been delayed until October 13th, with arrival at the Ulisses warehouse expected by October 24th.

We understand that this is a disappointment to our European backers, and we apologize for this delay. Coordinating shipping windows with variable delays in transit time, port processing, and fulfillment partner scheduling around other projects made synchronization impossible.

Paizo continues to ship backer products to North American backers, which we expect to be finished by September 23rd. There is currently an issue with getting the correct tracking information for Paizo shipping emails into the account order display, resulting in tracking numbers that don’t work. We are looking into this, but we are unable to provide tracking numbers at this time.

Thanks again for backing the Kingmaker Adventure Path, and we continue working to ensure that you receive your Kingmaker products as soon as possible.

-Team Paizo

[Berhagen]

Thanks for the update. Regrettable that it takes so long ….. but indeed shipping is unpredictable - in any case thanks for the transparency.

[Zaister]

Thank you for this new information.

[Chemlak]

Thanks for the update, sucks a bit that my physical products will take longer to get here, but this is good information with detail, so I'm not in the slightest bit concerned.

[The Raven Black]

Thanks for the effort and the info. I appreciate it.

Just realized that, with my luck, I will have moved to a new adress by the time the package arrives :-(

[Medriev]

Could we get an update on this please? Announcement above is two weeks old now and we seem to be no further forward on UK fulfilment.

[Jim Butler]

Medriev wrote:

Could we get an update on this please? Announcement above is two weeks old now and we seem to be no further forward on UK fulfilment.

Last week was Essen, and we're waiting to hear back from Spiral Galaxy on when they can start shipping the books. I'll post an update here when we have updates regarding EU, AU, and EU shipping.

-Jim

[Chemlak]

Heh, yeah, can't expect anything to happen in the tabletop gaming sphere around Europe during Essen - because the thing that's happening is Essen.

[Mark Peyton]

Looks like Spiral are shipping this week. Shame you couldn’t have given them up to date shipping info as I changed my address ages ago, but it still came up as my original address.

[sanwah68]

I have mine...looks like Australia shipping is happening

[Jim Butler]

Update:

Aetherworks has confirmed that all Australian shipments are out for delivery.

We're still waiting on confirmation of shipping from Spiral Galaxy.

The cargo container has arrived in the port of Hamburg. We're waiting for confirmation of delivery to Ulisses Spiele.

Thanks again for your patience.

-Jim

[GM Numbat]

Sigh, no notifications from either Aetherworks or AusPost. I've already intiated a ticket with Aetherworks and hopefully will hear from them soon.

[Jim Butler]

Update:

European Backers: Cargo has been unloaded at the port of Hamburg and is waiting for customs clearance and shipping to Ulisses Spiele.

Aetherworks has completed shipping to all Australian backers.

Lion Rampant has completed shipping to all Canadian backers.

Spiral Galaxy has completed shipping to all UK backers.

Paizo has completed shipping to all US backers, as well as to any backers outside the regions listed above.

-Jim

[Shadowfoot]

Is Aetherworks or Paizo managing shipments to New Zealand?

[Paul Ryan]

Supposedly Aetherworks is doing the NZ stuff too. Haven't even heard anything from them so far, much less received anything. Beginning to be concerned to be honest.

[sanwah68]

Paul Ryan wrote:

Supposedly Aetherworks is doing the NZ stuff too. Haven't even heard anything from them so far, much less received anything. Beginning to be concerned to be honest.

If it helps at all, I received mine from Aetherworks, but had no communication at all. Just turned up.

[Cori Marie]

Has anyone in Canada received anything yet?

[Paul Ryan]

sanwah68 wrote:

If it helps at all, I received mine from Aetherworks, but had no communication at all. Just turned up.

It does somewhat, in that I can conclude they're not communicating with their customers beyond actually shipping to them. International shipping can take a while, and it's not been all _that_ long since they have been reported to have finished sending stuff out. If I haven't seen or heard anything in another week though, I'll start assuming things have gone wrong and get onto them.

[Shadowfoot]

sanwah68 wrote:

Paul Ryan wrote:

Supposedly Aetherworks is doing the NZ stuff too. Haven't even heard anything from them so far, much less received anything. Beginning to be concerned to be honest.

If it helps at all, I received mine from Aetherworks, but had no communication at all. Just turned up.

It would help more if you were NZ based, but your profile indicates Australia.

On https://www.gameontabletop.com/cf194/kingmaker-10th-anniversary.html#item-u pdates-10065 there is an unanswered comment on 27 Sept from MGMGrand: "I've been in touch with Aetherworks, and they are apparently only handling Australia's fulfilment, and not New Zealand's. Who can I expect to receive my product from in that case?"

On 18 Sept Paizo said "Update: Aetherworks has confirmed that all Australian shipments are out for delivery." but that doesn't confirm if NZ shipments are coming from Australia (which is most common), or are part of Paizo's "outside the regions listed above".

[Shadowfoot]

Update: I have just received shipping notification from Paizo that this is coming from the Paizo warehouse to New Zealand.

Slight problem: It’s being sent to an old address, even though I changed it in June and received confirmation of the change. I’ve replied to customer service and hope they can do something.

[Paul Ryan]

Got notification of shipping from Paizo today too, of everything except the pin. Makes me wonder if someone mixed up 'Australia' and 'Australasia' when writing the contract with Aetherworks, given that international shipping from Paizo was already announced to be complete over a month ago.

[shadram]

Same, got an email notification of shipping for Kingmaker from Paizo. Sounds like a case of miscommunication, but I'm just glad to know the books didn't just disappear in shipping weeks ago.

[The Raven Black]

Still hoping for a EU backer to give some happy news ...

[ANK50169]

A friend of mine ordered the Pathfinder 1e Bestiary for Kingmaker over Amazon and received it today. That is very disappointing, because I, as backer, haven't received anything except the PDFs yet and I have no idea when I can expect my pledge. I know that such a project is difficult and error prone and I'm still sure I will receive my pledge, but I'm disappointed.

[Feros]

Cori Marie wrote:

Has anyone in Canada received anything yet?

Sorry for the delay in response: I had everything by late October.

[Berhagen]

I find it massively disappointing that still nothing concrete on a delivery date for Europe - 2 months (approx) down the road.

However if I order from Amazon (in Germany …. You know where the shipping of the Kickstarter would come from) it arrives tomorrow.

It is becoming a farce…….. at least it confirms not to buy or preorder via Paizo directly.

[Cori Marie]

Hrmmm mine is still not here :(

[Zaister]

Berhagen wrote:

I find it massively disappointing that still nothing concrete on a delivery date for Europe - 2 months (approx) down the road.

However if I order from Amazon (in Germany …. You know where the shipping of the Kickstarter would come from) it arrives tomorrow.

It is becoming a farce…….. at least it confirms not to buy or preorder via Paizo directly.

You wouldn't get the free PDF, though.

[Berhagen]

True……. which would be a drawback. I might actually want to get the foundry module eventually - so it would help there.

Still it is massively annoying how paizo “supports” European customers over the last years (decade maybe even?) somehow they are either unwilling or unable to improve.

[Berhagen]

As the last update on EU is one month old. Anything news on delivery? Has been awfully quiet….

[Gnomatsu]

Still no EU shipping details? I can order and have it arrive from Amazon to Ireland by tomorrow. Kind of frustrating.

[Terevalis Unctio of House Mysti]

Berhagen wrote:

True……. which would be a drawback. I might actually want to get the foundry module eventually - so it would help there.

Still it is massively annoying how paizo “supports” European customers over the last years (decade maybe even?) somehow they are either unwilling or unable to improve.

They arent that better with US customers.

[Berhagen]

Gnomatsu wrote:

Still no EU shipping details? I can order and have it arrive from Amazon to Ireland by tomorrow. Kind of frustrating.

Yeah here as well. Even if order from Germany it arrives tomorrow……… but still no news.

[Jim Butler]

Update: We're awaiting confirmation that Kingmaker products have passed through customs in Hamburg, Germany on their way to Fulfillment Europe for shipping to all EU backers. We expect shipments to begin late next week, but much still depends on customs clearance.

Thanks again for your patience.

-Jim

[Cori Marie]

Jim, who should I reach out to if I've not received my physical rewards in Canada?

[Jim Butler]

Cori Marie wrote:

Jim, who should I reach out to if I've not received my physical rewards in Canada?

Please send an email to [e-mail] that contains the email you used for your Game On Tabletop pledge and your current address and we'll cross-reference it against the list we sent to Lion Rampant.

-Jim

[Berhagen]

Thanks for the update Jim. While it is frustrating to see the delays - your prompt responses are appreciated.

[ANK50169]

Jim Butler wrote:

Update: We're awaiting confirmation that Kingmaker products have passed through customs in Hamburg, Germany on their way to Fulfillment Europe for shipping to all EU backers. We expect shipments to begin late next week, but much still depends on customs clearance.

Thanks again for your patience.

-Jim

Hello, did you get confirmation that the products have passed customs and are on their way to Ulisses?

[Jim Butler]

ANK50169 wrote:

Jim Butler wrote:

Update: We're awaiting confirmation that Kingmaker products have passed through customs in Hamburg, Germany on their way to Fulfillment Europe for shipping to all EU backers. We expect shipments to begin late next week, but much still depends on customs clearance.

Thanks again for your patience.

-Jim

Hello, did you get confirmation that the products have passed customs and are on their way to Ulisses?

I have not received confirmation yet, but I'll post here as soon as I do.

-Jim

[Berhagen]

Thanks - but please take your days off to enjoy the holiday with your family!

[Shadowfoot]

Update for NZ. Customer support sent a replacement for the shipment which was sent to an old address in a closed office building. (I had received confirmation of my updated shipping address after the announcement in July.)

It arrived today. Thank you customer support. Much appreciated.

[ANK50169]

Any news for Europe? I assume not, but the hope never dies

[Jim Butler]

ANK50169 wrote:

Any news for Europe? I assume not, but the hope never dies

We've received an update from Customs that they plan to inspect the shipment on Wednesday or Thursday (11/30-12/1). Once released, we expect it will take 2-3 days to begin shipping to backers. We'll post more news as we get it.

-Jim

[snafuprinzip]

Hi Jim,

do we have any means to see the status of our EU shipment (germany)?
Apart from the official publication I haven't received any information about the shipment and can't find any information in the order history of the paizo website and the game on project site shows me my invoice and that I still have $1 credit left, but no shipment information whatsoever.

Thanks a lot for your regular updates and the awesome paizo support goblins in general!

[Aaron Shanks]

snafuprinzip wrote:

Hi Jim,

do we have any means to see the status of our EU shipment (germany)?
Apart from the official publication I haven't received any information about the shipment and can't find any information in the order history of the paizo website and the game on project site shows me my invoice and that I still have $1 credit left, but no shipment information whatsoever.

Thanks a lot for your regular updates and the awesome paizo support goblins in general!

Based on what Jim has told us, we are still waiting for the congested port in Germany to release the books. Customs has questions for us and we reply, promptly.

Once released, we expect it will take 2-3 days to begin shipping to backers. There is no pubic access to individual European shipment information at this time. Essentially, nothing has changed since Jim's last pos. We regret that that books have not moved despite our consistent effort.

[Jim Butler]

Here's the latest updates on shipping products to European backers.
On 1 December, Customs asked for paizo.com URLs for every product, which Paizo provided.
On 2 December, Customs requested additional text be added on the commercial invoice, which we submitted.
On 6 December, Customs requested that Paizo file for a new EORI number, which we did.
On 7 December, Customs asked for Paizo to send them the original confirmation email we received from the EORI office, which we have done.

We are now waiting on confirmation from Fulfillment Europe that the goods have been released. Products should start shipping from Fulfillment Europe within 48 hours of receipt.

-Jim

[snafuprinzip]

Hi Aaron, hi Jim,

thank you so much for the update! This reminds me of my regular experiences with german customs, they can be quite meticulous sometimes )-;

Enjoy your holidays!

[ANK50169]

Thank you for the detailed update!

[Jim Butler]

Update on shipping & customs:

13 December: We've been informed that the shipment has cleared customs and should be delivered to Fulfillment Europe by 14 December.

We expect shipments to begin out of Fulfillment Europe by this Thursday or Friday (15-16 December).

Thanks again for all your patience.

-Jim

[ANK50169]

Thank you for the update. Why Fulfillment Europe and not Ulisses?