Customer Service Representative
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Updated for current Starfinder Humble Bundle
Q: Does the cost of the Humble Bundle cover shipping charges for physical products?
A: No, your Humble Bundle cost DOES NOT include shipping fees for the physical Pathfinder Bestiary, which will be calculated when you redeem your code on Paizo.com.
Q: What about taxes or customs fees?
A: You may be responsible for additional import costs, customs fees, or taxes, depending on your location. Some locations may have VAT or sales tax calculated and applied along with shipping & handling through paizo.com, while others may have to work with their local post office to remit payment.
Q: What physical products are included in this Humble Bundle?
A: The physical items in this Humble Bundle is the Starfinder Pact Worlds hardcover and the Starfinder Beginner Box.
Q: Who do I contact about a return/refund?
A: Refunds are done through and at the discretion of Humble Bundle. More information regarding Humble Bundle returns/refunds can be found here.
Q: I'm a subscriber and would like to have my book shipped with my next subscription order to save on shipping, can I do that?
A: Yes! When redeeming your code the physical book, simply choose 'Ship with subscriptions' as your shipping option and it will be moved into your sidecart. More information about sidecarts is detailed here.
Q: How much of my purchase goes to charity?
A: By default, 5% of your contribution is given to charity, but you can adjust that percentage by clicking the line that says, "Choose where your money goes". You'll be given sliders that allows you to allocate how your donation is divided up. More information is detailed on Humble Bundle here.
Q: What charity is my donation going to?
A: The Starfinder Humble Bundle will be supporting Comic Books for Kids.
Q: My code isn't working!
A: If you receive an error message about your code being invalid, please email customer service at customer.service@paizo.com and include your Humble Bundle code, as well as your order number (if applicable).
Q: How do I redeem my Humble Bundle codes?
A: See below.
1. Sign in to your Paizo.com account (if you’d don’t have an account, you can set up a free one by clicking ‘Sign In’ in the top-right corner).
2. Go to your Account Page and scroll down to the ‘Partner Redemptions’ section and click the ‘Redeem Codes’ button. Alternatively, you can click here.
3. Enter the 16-digit alphanumeric code key in the box and click ‘Redeem’.
4a. Digital products are redeemed immediately and can be downloaded from your Digital Content on Paizo.com here.
4b. Physical products will prompt you to input a shipping address and payment method (to pay the cost of shipping). If you run into problems during this step, please contact Paizo Customer Service at customer.service@paizo.com.
Have other Humble Bundle questions that haven't been addressed here? Please reply below!
It might be worth mentioning that for subscribers physical products redeemed in this way can be added to your sidecart.
Customer Service & Community Manager
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If you are having trouble with an order which has a physical item redeemed with a humble bundle code, or are having trouble redeeming a code of any kind:
Include the redemption code and order number (if available) in your initial email requesting help. This will mean we can get you assistance much more efficiently, because there is a really good chance one of the questions we will need to ask is "What was the code you were trying to redeem?"
~sara marie
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Customer Service & Community Manager
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It might be worth mentioning that for subscribers physical products redeemed in this way can be added to your sidecart.
Just to give some additional context here because I know there will be some number of people trying to optimize how quickly they get their book:
We have some additional folks contracted to help us specifically with fulfillment for the Humble Bundle Bestiary orders (which is to say, packages where the only item is the PF2 Bestiary).
The warehouse's manager and myself have been looking at data on redemption rates for previous bundles to help try get these fulfilled efficiently and quickly as possible. We currently plan to begin fulfillment of the physical Humble Bundle orders starting as early as next week.
If you are most interested in your physical copy of the Pathfinder Bestiary ASAP, and are not as concerned with the added cost of the book shipping on it's own, I would recommend you do not try to add your Bestiary to your subscription order. Not only is the next order generation still several weeks away, but we will begin shipping Humble Bundle Bestiaries before the next physical subscription shipment window begins.
Hope that helps!
One I've seen come up in other Humble Bundle offerings just popped up again on the blog thread
Can I choose Bestiary 2 or 3 for the physical book since I already have the first Bestiary?
Ahoy!
I just ordered the Humble Bundle with the physical copy of the Bestiary. I've had a few 1st Edition sale items saved for later in my cart, but the shipping cost has kept me from actually ordering them. Is it possible to combine such an order with the physical copy of the Bestiary to save on shipping?
Thanks in advance.
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Customer Service Representative
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One I've seen come up in other Humble Bundle offerings just popped up again on the blog thread
Perfect, I'll probably add that to the answer about Pocket and Special Editions not being an option either. Thanks!
Ahoy!
I just ordered the Humble Bundle with the physical copy of the Bestiary. I've had a few 1st Edition sale items saved for later in my cart, but the shipping cost has kept me from actually ordering them. Is it possible to combine such an order with the physical copy of the Bestiary to save on shipping?
Thanks in advance.
Of course! I'm seeing five items in your cart right now; if that's correct, I can move them over to the same order as the Bestiary so they can ship out together.
Of course! I'm seeing five items in your cart right now; if that's correct, I can move them over to the same order as the Bestiary so they can ship out together.
I added one more item to the cart for a total of six. But Yes--please add them to the Bestiary order (which I don't see in my orders).
And thanks for the prompt reply!
Am I right in assuming that Humble Bundle items that duplicate pdfs I already own just fizzle? Or is there something that can or does happen with the duplicated items?
I have a few friends with physical core rulebooks who wouldn't mind a pdf copy if they could be gifted.
You will get codes from Humble Bundle that you redeem on the Paizo site. If you want to send a code to someone else so they can redeem that set of items, you can do so. IIRC each level of contribution gets you one code.
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Customer Service Representative
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I added one more item to the cart for a total of six. But Yes--please add them to the Bestiary order (which I don't see in my orders).
And thanks for the prompt reply!
All set! I've submitted the order (the Bestiary order was unsubmitted, so I just combined it all) and you should receive an email confirmation with the details shortly. Please let me know if there are any errors with your information!
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Customer Service Representative
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Am I right in assuming that Humble Bundle items that duplicate pdfs I already own just fizzle? Or is there something that can or does happen with the duplicated items?
I have a few friends with physical core rulebooks who wouldn't mind a pdf copy if they could be gifted.
I believe there's a single (16-digit, alphanumeric) code for each tier, rather than for individual products. So you could gift someone the entire tier of products, but there isn't a way to do that with individual PDFs, unfortunately!
With the past Bundle back in July 2020, I got the books that were available then, and it was a thing you link your Paizo to Roll20 and get access to the books on Roll20 was the system deactivated and we no longer have access to the books on Roll20, I had a friend that bought the books from this current bundle because I said that you could access the books on Roll20, and he can't access them there either.
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Customer Service Representative
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With the past Bundle back in July 2020, I got the books that were available then, and it was a thing you link your Paizo to Roll20 and get access to the books on Roll20 was the system deactivated and we no longer have access to the books on Roll20, I had a friend that bought the books from this current bundle because I said that you could access the books on Roll20, and he can't access them there either.
The way it works with Roll20 (and other VTTs), is if you have the PDFs on your Paizo account, it will grant you a discount on the respective module on Roll20. Alternatively, if you purchase a module on Roll20, if your account is linked to your Paizo account, you'll be granted the PDF version on Paizo.
Hopefully that makes sense, let me know if you need any clarification!
I have completed everything for the Humble Bundle and the transaction for shipping. I have not received a confirmation or tracking number yet. Was I supposed to already?
Hi!
I've sent you an email to assist with this :)|
VP of Marketing & Licensing
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With the past Bundle back in July 2020, I got the books that were available then, and it was a thing you link your Paizo to Roll20 and get access to the books on Roll20 was the system deactivated and we no longer have access to the books on Roll20, I had a friend that bought the books from this current bundle because I said that you could access the books on Roll20, and he can't access them there either.The way it works with Roll20 (and other VTTs), is if you have the PDFs on your Paizo account, it will grant you a discount on the respective module on Roll20. Alternatively, if you purchase a module on Roll20, if your account is linked to your Paizo account, you'll be granted the PDF version on Paizo.
Hopefully that makes sense, let me know if you need any clarification!
Hmm, why does it work one way but not the other way around, I checked now on Roll20 and its showing me the core rule book for 37$ instead of 45$ thats some minor discount. While the PDF on piazo is only 10$.
Is it working the same way on D20pro?
When you activate the Paizo API on participating partner websites, it checks the products you own on Paizo and offers a discount on the corresponding partner product. In the case of the Pathfinder Second Edition Core Rulebook, it offers a $14.99 discount on the cost of the Core Rulebook on that platform. $59.99 - $14.99 = $45.00.
If you purchase the product on a partner website, the Paizo API unlocks that product. For instance, if you purchase the Core Rulebook on Roll20 for $59.99, it unlocks the PDF on paizo.com for free.
Note that Paizo does not control pricing on partner websites, and not every Paizo licensee uses the Paizo API to offer that functionality. Licensees are encouraged to charge a price that reflects the amount of work required to bring the product natively on their platform.
Good Gaming!
Jim Butler