Oops...Holiday Sale Over?

[Jesse Cole-Goldberg]

Just in case it helps, I thought I would drop a note asking if there was a chance the holiday sale prices being gone today, the 31st, was an oversight. I was going to place an eleventh hour, make that twelfth month, eleventh hour, order and my cart suddenly got much heavier.

Here's to hoping, and in any case, happy new year.

Best regards,
Jesse Goldberg

[The Black Bard]

Seconded. My wife and I prefer to avoid making purchases on Sunday, and I figured it would be safe to wait till this morning to use some Christmas cash to grab the Shackled City Hardcover.

Repeated attempts to contact Customer Service over the phone have failed, so I suppose the best I can do is purchase it as it is currently listed, and in the event this is an oversight, receive a retroactive price change.

If this is not an oversight, I would be quite surprised. "End of the year" and "through the 31 of December" both imply that the 31 of December is a valid part of the sale. Its not like Paizo to do that sort of thing, so I will have faith and place my order regardless.

[Lisa Stevens]

The Black Bard wrote:

Seconded. My wife and I prefer to avoid making purchases on Sunday, and I figured it would be safe to wait till this morning to use some Christmas cash to grab the Shackled City Hardcover.

Repeated attempts to contact Customer Service over the phone have failed, so I suppose the best I can do is purchase it as it is currently listed, and in the event this is an oversight, receive a retroactive price change.

If this is not an oversight, I would be quite surprised. "End of the year" and "through the 31 of December" both imply that the 31 of December is a valid part of the sale. Its not like Paizo to do that sort of thing, so I will have faith and place my order regardless.

We will work these issues out when we are back in the office. It looks like our sale code didn't work like we expected. As far as I can tell from home, putting in December 31st as the last day of the sale ended up making December 30th the last day of the sale. Stay tuned for more as we get back in the office.

-Lisa

[Cpt_kirstov]

Lisa Stevens wrote:

We will work these issues out when we are back in the office. It looks like our sale code didn't work like we expected. As far as I can tell from home, putting in December 31st as the last day of the sale ended up making December 30th the last day of the sale. Stay tuned for more as we get back in the office.

-Lisa

Gary - did you set a counter at 1 instead of 0 - shame on you!

[The Black Bard]

Not a problem at all! As I said, I trust Paizo, and once again my trust is proven well founded. I placed my order on the 31, and will patiently await whatever word comes my way.

Thank you again for your excellent attention to customer satisfaction!

[Cosmo]

We are very sorry for the mix up, and so we have decided to extend Paizo's Christmas promotions through Sunday, January 13th.

This means that you can now submit your orders and get your holiday discounts at anytime before 12:00 am, Monday, January 14th.

If you have already submitted your order, as The Black Bard has, and wish to get the promotions applied, please let me know.

Bard, I have applied the promotions to your order.

Thanks,
cos

[Guennarr]

Hi everyone,

I chime in a bit:

First a hearty thank you all at Paizo for you nice christmas greeting!

And now my problem: The package including the holiday greeting reached me in 2008! :(

Greetings,
Günther

[Cosmo]

Guennarr wrote:

Hi everyone,

I chime in a bit:

First a hearty thank you all at Paizo for you nice christmas greeting!

And now my problem: The package including the holiday greeting reached me in 2008! :(

Greetings,
Günther

The holiday code expiration date has been extended until Sunday, January 13th.

Thanks,
cos

[Kruelaid]

It seems I can still order using the code, even though I've already used it.

Bonus.

[Vic Wertz]

This one wasn't Gary's fault. A previous Paizo programmer created an interface where promotions are set "from" date A "to" date B, and not, as Lisa assumed, "through" date B. Sigh.

[Cpt_kirstov]

Vic Wertz wrote:

This one wasn't Gary's fault. A previous Paizo programmer created an interface where promotions are set "from" date A "to" date B, and not, as Lisa assumed, "through" date B. Sigh.

well Vic - you should email said previous programmer and remind them that documenting is rule #1