Excellent.
This came round quickly! :)
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Still waiting for my July subscriptions to ship :(
Id definitely get onto CS. Your forum tags show you as not subscribed to anything. :o
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Hey folks!
We are still settling some things with subscription generation, and now expect to generate orders tomorrow, August 14th. We don't expect this to effect shipping end date.
Just noticed that everything that was set to ship this month (Lost Omens World Guide, Age of Ashes 02, Alien Archive 3, Dawn of Flame 06 & Attack of the Swarm 01) no longer show as pending shipments on the manage my subscription page. This may be a result of the authorization shipment emails about to go out but wanted to mention it just in case its a wierd bug that might prevent these items from being processed.
thanks in advance.
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Hello folks!
We began order generation, and it appears to be going fairly smoothly. The process is going steadily, but will take most of the day to complete, as that's just the pace it takes. Keep an eye out for your confirmation email!
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My grandfathered pathfinder advantage discount wasn't applied to the Lost Owens campaign setting based on the will be shipping soon email I got today with prices. That's both of the first 2 months in a row it hasn't been applied correctly. I'll start a new thread tomorrow, but figured that it was something that others should check as well.
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Hello Cpt_kirstov,
We are in the process of making some improvements to some technical issues with the Legacy Paizo Advantage discount. I fixed up your order, but hopefully this won't continue being an issue for you going forward.
Sam,
I'm in the same boat as Cpt_kirstov, where the grandfathered discount didn't apply to Lost Omens, showing in both the "shipping soon" email and as of now (Wednesday night) on the My Order page. Like Cpt_kirstov, it's the second month in a row where this has happened. Thanks in advance for looking into it!
My order is Order 8082298.
Is it too late to add something to the shipment, I didn't realize how close to $100 this one was going to be.
I don't think so, but you should probably, after you order the something, tell CS what it is, so they can ensure it gets into the shipment.
Yes, just make sure you start a thread or call customer service before they start shipping and ask them to merge the orders.
Hello folks!
We began order generation, and it appears to be going fairly smoothly. The process is going steadily, but will take most of the day to complete, as that's just the pace it takes. Keep an eye out for your confirmation email!
So I have the Lost Omens world guide in my sidecart still, but I don't see anything about the Cult of Cinders on my subscription page, the next one showing on future shipments is 147 adventure path 3 of 6. I'm new to subscription so I'm not sure if this is normal. Was curious if I could get a bit more details about if this is normal or if my subscription has an issue.
It's normal, during the order generation period.
It's normal, during the order generation period.
Okay cool, is there a point when I should be concerned if it hasn't changed?
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Tomorrow afternoon.
It's not unheard of for the order generation to stop overnight in which case they have to kick the tire and get it running again in the morning.
Is it too late to add something to the shipment, I didn't realize how close to $100 this one was going to be.
You should be able to do this yourself.
If you put the item you want to combine in your shopping cart and then proceed to checkout, at step two (shipping options) you should be able to go in and select "merge with order ####" being your recently spawned subscription.
Doing that should automatically generate a new confirmation email and should apply the $10 discount appropriately.
Tomorrow afternoon.
It's not unheard of for the order generation to stop overnight in which case they have to kick the tire and get it running again in the morning.
Awesome thanks for the info, and the quick replies!
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Hey Everybody!
Order generation finished this morning. If your order did not generate, please let us know. We will be prioritizing subscription related issues so we can begin shipping them out as soon as possible. If you need anything about yoru subscription order addressed be sure to start your own thread in this forum, give us a call, or send us an email. The backlog is still very much present, so thank you for your patience!
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We are wrapping up the last bit of cancellation threads and emails from over the weekend and will be letting the warehouse know they can start shipping soon.
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We have given the warehouse the ok to start shipping!
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Will you be going back now and addressing other Customer Service issues? I have an issue (the March 2020 map being in my subscription order) that will prevent my order from shipping until it is corrected.
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My forum post about my subscription order (found here) seems to have slipped through the cracks. Can someone please try to take care of it before my order ships?
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I just got access to my PDFs as a subscriber, but there is only the "one file per chapter" download for the Lost Omens World Guide. I hope we will get a single file version as well.
I started an adventure path subscription on 20th July, 7896063. I opted to start with 143, Tyrants grasp 5. Tyrants grasp 6 and Age of Ashes 1 were originally on the order, but have since disappeared. My order for Age of Ashes 2 has generated properly, but I'm still missing 2 books.
(I have received Plaguestone with no problems)
Like Zaister above, I received access to my PDFs as a subscriber today but there is only the "one file per chapter" download for the Lost Omens World Guide. Is it possible to receive a single-file pdf version of the Guide too? Any help would be much appreciated!
Same. There's too much stuff this month. I need to dig into it. :)
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Hi - I saw my August shipping confirmation and have August digital content in my downloads but I am still missing my July PFS/SFS digital content:
-#10-23—Passing the Torch, Part 2: Who Speaks for the Ten PDF
-#1-01: The Absalom Initiation PDF
-#1-02: The Mosquito Witch PDF
-#1-03: Escaping the Grave PDF
-#2-03: The Withering World PDF
-#2-04: Future's Fall PDF
Also, I seem to be missing the single-file version of Lost Omens World guide (I do have the one file per chapter version, but prefer the single file format).
hello, if an order is as pending what does it mean?
I have been pending since 15/08
