August 2019 New Releases & Subscription Shipping


Customer Service

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Pathfinder Adventure, Adventure Path Subscriber
Anorak wrote:
vyruxx wrote:


hello, if an order is as pending what does it mean?
I have been pending since 15/08
Waiting on the shipping team to pack your stuff up and ship it out. Once that is done you'll receive a shipping email. The status will then change to Complete.

thank you!!

Silver Crusade

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Pathfinder Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I have the Single File download, for those who only had the Chapter versions, you may be able to refresh?

Sovereign Court

Pathfinder Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Ageron wrote:

Re: August shipping.

Should I expect to see Order 7970269 prior to street date (8/28)

Disregard, updated this evening. The world guide is great!

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

My AP shipped but I seem to be missing the hero point coins and legendary adventures preview minis. They moved out of my sidecart but don’t appear to have shipped.


Pathfinder Companion, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Cori Marie wrote:
I have the Single File download, for those who only had the Chapter versions, you may be able to refresh?

Great suggestion! I was able to refresh and the Single File download was there. Thanks!


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Has anyone made any progress on the message backlog here since Monday?

There were several problems with the latest bunch of auths beyond subscription cancellations that will lead to orders either shipping with unwanted items or failing to ship at all because of various problems in the orders from the Paizo end.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

When should we start worrying about our August subscription sitting in Pending? Got the email that my subscriptions were processing/etc 8 days ago. Saw the post that shipping was delayed until this week due to needing more time for Customer Service to catch up on post-GenCon backlog of requests. I know it takes time to process and usually I don't mind waiting, but so excited for so many things in this shipment that its getting difficult. When's it appropriate to ping CS asking about a particular order? I'm guessing we're not at that point yet, but was hopping to know when it would be :)


Pathfinder Roleplaying Game Superscriber
NielsenE wrote:
When should we start worrying about our August subscription sitting in Pending? Got the email that my subscriptions were processing/etc 8 days ago. Saw the post that shipping was delayed until this week due to needing more time for Customer Service to catch up on post-GenCon backlog of requests. I know it takes time to process and usually I don't mind waiting, but so excited for so many things in this shipment that its getting difficult. When's it appropriate to ping CS asking about a particular order? I'm guessing we're not at that point yet, but was hopping to know when it would be :)

The answer is right on your confirmation e-mail

Mine says

Transit Estimate Expected to ship in 12 business days

So I should see the order completed and shipped by the 27th since I got the first notification on the 15th.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

mine is still pending , hopefully i will at least be able to get the pdf's soon

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber
NielsenE wrote:
When should we start worrying about our August subscription sitting in Pending? Got the email that my subscriptions were processing/etc 8 days ago. Saw the post that shipping was delayed until this week due to needing more time for Customer Service to catch up on post-GenCon backlog of requests. I know it takes time to process and usually I don't mind waiting, but so excited for so many things in this shipment that its getting difficult. When's it appropriate to ping CS asking about a particular order? I'm guessing we're not at that point yet, but was hopping to know when it would be :)

If you look at the first authorization email, it usually has expected to ship within 1 to 7 days BUT with the backlog it probably will be 1 to 7 days from today, if not later.


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
NielsenE wrote:
When should we start worrying about our August subscription sitting in Pending? Got the email that my subscriptions were processing/etc 8 days ago. Saw the post that shipping was delayed until this week due to needing more time for Customer Service to catch up on post-GenCon backlog of requests. I know it takes time to process and usually I don't mind waiting, but so excited for so many things in this shipment that its getting difficult. When's it appropriate to ping CS asking about a particular order? I'm guessing we're not at that point yet, but was hopping to know when it would be :)

August 28th.

If you check the first post in this thread it shows when all orders should be shipped out. Each month, the CS team are pretty good at updating the OP if things shift around (so at this stage, August 28th is the best date we have). The order in which subscription orders are spawned is not necessarily the same as the order in which they ship out. Those emails with their estimated shipping windows are not very reliable, in my experience.

It's a pain when one's shipment is held up past the window (since you feel like you've wasted a week or two by not asking about it earlier). Nonetheless, most of the time checking on a subscription during the shipping process will just tie up CS resources and probably result in a "everything looks fine" response.

Scarab Sages

Pathfinder Companion, Maps, Pawns Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber
Steve Geddes wrote:
NielsenE wrote:
When should we start worrying about our August subscription sitting in Pending? Got the email that my subscriptions were processing/etc 8 days ago. Saw the post that shipping was delayed until this week due to needing more time for Customer Service to catch up on post-GenCon backlog of requests. I know it takes time to process and usually I don't mind waiting, but so excited for so many things in this shipment that its getting difficult. When's it appropriate to ping CS asking about a particular order? I'm guessing we're not at that point yet, but was hopping to know when it would be :)

August 28th.

If you check the first post in this thread it shows when all orders should be shipped out. Each month, the CS team are pretty good at updating the OP if things shift around (so at this stage, August 28th is the best date we have). The order in which subscription orders are spawned is not necessarily the same as the order in which they ship out. Those emails with their estimated shipping windows are not very reliable, in my experience.

It's a pain when one's shipment is held up past the window (since you feel like you've wasted a week or two by not asking about it earlier). Nonetheless, most of the time checking on a subscription during the shipping process will just tie up CS resources and probably result in a "everything looks fine" response.

Does this also apply if the subscription items' pages say they are in the sidecart, but there is no pending order email?


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

No - that's a problem. By now the subscription should have spawned. If you've still got one of this month's items (like the Lost Omens World Guide or something) in the sidecart, I would start a new CS thread.

All subscription orders are supposed to have spawned by now, so you should have a pending order with everything you're going to get.

I was commenting on how long it can take for that "pending" order to convert to "shipped".


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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

In fact -- Each month you should follow the thread like this one. A key posting would be like Sam Phelan's post from Thursday, August 15th at 4:09 p.m. If you see a post like that and you do not have any e-mail or new order with a status of Pending at that point, then you know at that point that you have a problem, and you need to contact Customer Service to get it fixed.

For "pending" converting to "shipped", there should be a similar posting next week indicating that they have finished shipping -- at which point you should recheck your order and contact them if it is still Pending. There is no need to contact them before that point unless your auth e-mail or pending order shows a problem on its own (such as including something that shouldn't be there).


Starfinder Superscriber
Skedge wrote:

Expected to ship in 12 business days

So I should see the order completed and shipped by the 27th since I got the first notification on the 15th.

12 Business Days from August 15th is September 3rd (or August 29th if they count Saturdays as Business Days).

I don't think that's when they plan on starting shipping. At least, I hope not, since I have the exact same message from the exact same date.


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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Well, when they start shipping and when they get to shipping your order may not be the same date.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

At this stage, August 28th is the best estimate of when everyone’s package will have shipped. If you don’t have a PDF by then, it’s worth chasing down what’s going on. Check this thread first (in case they’ve extended the shipping window) but if it seems like all shipping has finished and you don’t have the PDF, you should start a new thread in the CS forum or give them a ring.

Don’t assign too much meaning to the “expected to ship by...” bit from the subscription emails. They don’t mean very much.

Dark Archive

Pathfinder Lost Omens, Pathfinder Accessories, Rulebook, Starfinder Roleplaying Game Subscriber

I never received an authorization or confirmation email, but was told my order was waiting to ship. Hopefully it happens.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Dustfather wrote:
I never received an authorization or confirmation email, but was told my order was waiting to ship. Hopefully it happens.

Do you have any pending order(s)? If you have one, that should be your subscription e-mail.

If not, you may want to go to the product page for any item that you know should be in the order, locate the "View order" link, and click on it. The page with your order should show whatever would have been e-mailed to you.

Dark Archive

Pathfinder Lost Omens, Pathfinder Accessories, Rulebook, Starfinder Roleplaying Game Subscriber
David knott 242 wrote:
Dustfather wrote:
I never received an authorization or confirmation email, but was told my order was waiting to ship. Hopefully it happens.

Do you have any pending order(s)? If you have one, that should be your subscription e-mail.

If not, you may want to go to the product page for any item that you know should be in the order, locate the "View order" link, and click on it. The page with your order should show whatever would have been e-mailed to you.

My order shows pending when I go to my account. Just used to emails about it too.


Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

*looks at the date and starts to get nervous about not receiving a shipping email yet*


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Don't get nervous until Wednesday. :-)


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Or Thursday, since Wednesday itself is the last day of the shipping window.

Better yet, keep checking this thread for posts by somebody on the Customer Service team informing us that they have finished shipping for this month (in which case you should contact them ASAP if your order hasn't shipped) or that they have to adjust the end of the shipping window for some reason (in which case we will have a bit longer to wait).


Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Is it weird that the money came out yesterday for my subs, but the order is still pending?


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Well, you aren't the only one in that boat. IMO, we should see a shipping email sometime today, but I haven't seen it yet.


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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Jam412 wrote:
Is it weird that the money came out yesterday for my subs, but the order is still pending?

The same thing happened with me. I think they redid the authorizations because the original ones expired. Since tomorrow is the last day of the shipping window, they should be (and almost certainly are) doing everything they can to get these last few orders shipped ASAP.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Mine got two auths yesterday that were each ~2/3rd the order cost, but slightly different values each time. And while the order is still pending it says shipped (as of two weeks ago now, but not when I checked on Satutday) with an estimated time in transit(not an estimated time to ship like before), but no active tracking. And PDFs associated haven't dropped, so I'm a little confused.

Paizo Employee Customer Service & Community Manager

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The warehouse is still shipping subscription orders.

Paizo Employee Customer Service & Community Manager

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I hope to have an updated ETA tomorrow by end of day.

Dark Archive

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Thanks, Sara Marie. That helps me feel less anxious about my subscription order.


Starfinder Superscriber

Yeah I'm a little worried because the order is still pending 2 weeks later and everyone else can buy the pdf today. You would hope that they would at least push the downloads out.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

I'm still waiting, too. Honestly, it happens sometimes that all the sub orders don't go out until street date or after. Last month, I was near the beginning of the shipping window; this month, I'm apparently near the end.

But PDFs are never released before the shipping label is printed. Going into the system and changing it this one time would almost certainly take more time than just finishing the shipping process.

Grand Lodge

Pathfinder Adventure Path, Maps Subscriber; Starfinder Superscriber

Yup, still waiting for my shipment to change from pending to shipped. At least delivery to my ship to location is fast.

And there's still 3.5 hours left until 5 pm PDT. So, might still get lucky that it goes to ship status today.

Paizo Employee Customer Service & Community Manager

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Warehouse is hoping to wrap up shipments by end of day Thursday, but some may end up spilling into Friday.

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thankies to you and the Raptors for all your hard work ^w^


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Indeed, thanks. Just got my shipping email and downloaded all my pdfs. Off to start reading. :-)


Starfinder Superscriber

Thanks Sara Marie! I'm not good at patience when it comes to things I'm REALLY LOOKING FORWARDS to. :)


Sigh still pending. At some point it would be nice to at least get my core rulebook and bestiary.


Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Odd. In the past, I feel like I've always seen the start of the tracking show up on the website. I don't see that yet 3 days past. Not really worried as I have my PDFs to read. Just thought I would mention something.

Paizo Employee Customer Service & Community Manager

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Will let me know that they believe all pending subscription orders for August that could ship, have shipped. If your order hasn't shipped yet, I recommend checking your order history to see if there's any indication of what's going on. CS is working through our inbox of issues both email and forums, as quickly as we can, but we are still dealing with an extensive backlog.


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Pathfinder Roleplaying Game Superscriber

Bummer... My order (#7974678) for the Lost Omens World Guide hasn't shipped. I guess my August 22nd email is somewhere in the backlog. I'm just eager to get my hands on the PDF.

I appreciate the hard work the CS team is putting into managing this massive release!


Should I be worried that my preorder Order 4823406 I did back in march for the pf2e core book/bestiary and lost omens world book still have not shipped yet?

Dark Archive

Pathfinder Card Game, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
kaid wrote:
Should I be worried that my preorder Order 4823406 I did back in march for the pf2e core book/bestiary and lost omens world book still have not shipped yet?

Yes. I'd create a separate thread about it.

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