August 2019 New Releases & Subscription Shipping


Customer Service

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Paizo Employee

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The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in August
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #146: Cult of Cinders (Age of Ashes 2 of 6)
•Pathfinder Maps: Flip-Tiles: Urban Sewers Expansion
•Pathfinder Lost Omens: World Guide
•Pathfinder Roleplaying Game: —
•Pathfinder Adventures: —
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #18: Assault on the Crucible (Dawn of Flame 6 of 6) and #19: Fate of the Fifth (Attack of the Swarm! 1 of 6)
•Starfinder Roleplaying Game: Starfinder Alien Archive 3
•Starfinder Accessories: Starfinder Pawns: Tech Terrain Pawn Collection
•Starfinder Maps: —

•Non-subscription Paizo Products•
Pathfinder Flip-Mat Classics: Hamlet

•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Product by other Publishers•
•Miniatures: Legendary Adventures Preview Pack (Edit: Moved to be listed under non-subscription products, as it is not a subscription generated item)

•Authorization (Order Spawning) Date: Tuesday, August 13th
•Begin Shipping Estimate: Thursday, August 15th
•End Shipping Estimate: Wednesday, August 28th
•Street Date for Paizo Products: Wednesday, August 28th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Excellent.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

This came round quickly! :)


Still waiting for my July subscriptions to ship :(

Silver Crusade

Pathfinder Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Has the order spawning started?


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
DM Swan wrote:
Still waiting for my July subscriptions to ship :(

Id definitely get onto CS. Your forum tags show you as not subscribed to anything. :o

Paizo Employee Customer Service Representative

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Hey folks!

We are still settling some things with subscription generation, and now expect to generate orders tomorrow, August 14th. We don't expect this to effect shipping end date.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Just noticed that everything that was set to ship this month (Lost Omens World Guide, Age of Ashes 02, Alien Archive 3, Dawn of Flame 06 & Attack of the Swarm 01) no longer show as pending shipments on the manage my subscription page. This may be a result of the authorization shipment emails about to go out but wanted to mention it just in case its a wierd bug that might prevent these items from being processed.

thanks in advance.

Liberty's Edge

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Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

my lost omens is showing as my next subscription but is in the sidecart, i think that's normal , well we shall see :)

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

hmm should it be side board or pending?

Sovereign Court

Pathfinder Maps, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Did this get delayed another day?

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello folks!

We began order generation, and it appears to be going fairly smoothly. The process is going steadily, but will take most of the day to complete, as that's just the pace it takes. Keep an eye out for your confirmation email!

Silver Crusade

1 person marked this as a favorite.
Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber
Jib916 wrote:
Did this get delayed another day?

I got my SpawnMail a little over an hour ago... so maybe delayed a little, but not until tomorrow (unless it runs very slowly and some people at the tail end spawn overnight, I guess)

Sovereign Court

Pathfinder Maps, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Awesome Thanks Sam!

Sczarni

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens Subscriber

My grandfathered pathfinder advantage discount wasn't applied to the Lost Owens campaign setting based on the will be shipping soon email I got today with prices. That's both of the first 2 months in a row it hasn't been applied correctly. I'll start a new thread tomorrow, but figured that it was something that others should check as well.

Paizo Employee Customer Service Representative

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Hello Cpt_kirstov,

We are in the process of making some improvements to some technical issues with the Legacy Paizo Advantage discount. I fixed up your order, but hopefully this won't continue being an issue for you going forward.

The Exchange

Pathfinder Battles Case Subscriber; Starfinder Charter Superscriber

Is it too late to add something to the shipment, I didn't realize how close to $100 this one was going to be.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Sam,

I'm in the same boat as Cpt_kirstov, where the grandfathered discount didn't apply to Lost Omens, showing in both the "shipping soon" email and as of now (Wednesday night) on the My Order page. Like Cpt_kirstov, it's the second month in a row where this has happened. Thanks in advance for looking into it!

My order is Order 8082298.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Shaudius wrote:
Is it too late to add something to the shipment, I didn't realize how close to $100 this one was going to be.

I don't think so, but you should probably, after you order the something, tell CS what it is, so they can ensure it gets into the shipment.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Yes, just make sure you start a thread or call customer service before they start shipping and ask them to merge the orders.


Pathfinder Adventure, Adventure Path, Lost Omens Subscriber
Sam Phelan wrote:

Hello folks!

We began order generation, and it appears to be going fairly smoothly. The process is going steadily, but will take most of the day to complete, as that's just the pace it takes. Keep an eye out for your confirmation email!

So I have the Lost Omens world guide in my sidecart still, but I don't see anything about the Cult of Cinders on my subscription page, the next one showing on future shipments is 147 adventure path 3 of 6. I'm new to subscription so I'm not sure if this is normal. Was curious if I could get a bit more details about if this is normal or if my subscription has an issue.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

It's normal, during the order generation period.


Pathfinder Adventure, Adventure Path, Lost Omens Subscriber
captain yesterday wrote:
It's normal, during the order generation period.

Okay cool, is there a point when I should be concerned if it hasn't changed?


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Tomorrow afternoon.

It's not unheard of for the order generation to stop overnight in which case they have to kick the tire and get it running again in the morning.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Shaudius wrote:
Is it too late to add something to the shipment, I didn't realize how close to $100 this one was going to be.

You should be able to do this yourself.

If you put the item you want to combine in your shopping cart and then proceed to checkout, at step two (shipping options) you should be able to go in and select "merge with order ####" being your recently spawned subscription.

Doing that should automatically generate a new confirmation email and should apply the $10 discount appropriately.


Pathfinder Adventure, Adventure Path, Lost Omens Subscriber
captain yesterday wrote:

Tomorrow afternoon.

It's not unheard of for the order generation to stop overnight in which case they have to kick the tire and get it running again in the morning.

Awesome thanks for the info, and the quick replies!

Dark Archive

Pathfinder Adventure Path, Lost Omens Subscriber

Hi, I am having the same issue as a few other people where my other subscription - The Lost Omens World Guide, isn’t having my legacy Paizo advantage discount applied. If this could be fixed I’d be greatly appreciative. My order number is 8083278.


Pathfinder Roleplaying Game Superscriber

Just curious since I'm new to the subscription but got AP144 for the legacy discount how should it show up. Last shipment I saw MSRP/Paizo/Your Price with the last 2 being the same.

Thanks

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

mine messed up and tried to charge me for items already purchased and delivered so failed :(
i left a voicemail and posted in the cust service board , hopefully issue will get resolved quickly , which is likely paizos customer service is always top notch

Paizo Employee Customer Service Representative

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Hey Everybody!

Order generation finished this morning. If your order did not generate, please let us know. We will be prioritizing subscription related issues so we can begin shipping them out as soon as possible. If you need anything about yoru subscription order addressed be sure to start your own thread in this forum, give us a call, or send us an email. The backlog is still very much present, so thank you for your patience!

Silver Crusade

Pathfinder Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Is shipping starting today as originally planned?

Paizo Employee Customer Service Representative

3 people marked this as a favorite.

We are wrapping up the last bit of cancellation threads and emails from over the weekend and will be letting the warehouse know they can start shipping soon.

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Yay!

Paizo Employee Customer Service Representative

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We have given the warehouse the ok to start shipping!

Silver Crusade

2 people marked this as a favorite.
Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Yay!x2


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Will you be going back now and addressing other Customer Service issues? I have an issue (the March 2020 map being in my subscription order) that will prevent my order from shipping until it is corrected.

Scarab Sages

Pathfinder Companion, Maps, Pawns Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber

Should the system say that my subscription items are in my sidecart if the order is pending? Or should it say something else? I haven't seen my usual pending order email.

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

My forum post about my subscription order (found here) seems to have slipped through the cracks. Can someone please try to take care of it before my order ships?

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

hi any word on when my sub will be processed? Order 7747359
not sure if it should say pending or if it just has not shipped
thanks
jim


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Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I just got access to my PDFs as a subscriber, but there is only the "one file per chapter" download for the Lost Omens World Guide. I hope we will get a single file version as well.


I started an adventure path subscription on 20th July, 7896063. I opted to start with 143, Tyrants grasp 5. Tyrants grasp 6 and Age of Ashes 1 were originally on the order, but have since disappeared. My order for Age of Ashes 2 has generated properly, but I'm still missing 2 books.

(I have received Plaguestone with no problems)


Pathfinder Companion, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Like Zaister above, I received access to my PDFs as a subscriber today but there is only the "one file per chapter" download for the Lost Omens World Guide. Is it possible to receive a single-file pdf version of the Guide too? Any help would be much appreciated!

Dark Archive

1 person marked this as a favorite.
Pathfinder Lost Omens, Pathfinder Accessories, Rulebook, Starfinder Roleplaying Game Subscriber

Hope mine ships soon so I can have my PDFs!


Starfinder Superscriber

Same. There's too much stuff this month. I need to dig into it. :)

Liberty's Edge

1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

*pace* *pace* *pace* *pace*

the wait is always so agonizing.
knowing my luck it will arrive the day after i leave for dragoncon

Sovereign Court

Pathfinder Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Dustfather wrote:
Hope mine ships soon so I can have my PDFs!

Me too. I wanna dive in!

The Concordance

Paizo Superscriber; Pathfinder Pathfinder Accessories, Starfinder Society Subscriber

Hi - I saw my August shipping confirmation and have August digital content in my downloads but I am still missing my July PFS/SFS digital content:

-#10-23—Passing the Torch, Part 2: Who Speaks for the Ten PDF
-#1-01: The Absalom Initiation PDF
-#1-02: The Mosquito Witch PDF
-#1-03: Escaping the Grave PDF
-#2-03: The Withering World PDF
-#2-04: Future's Fall PDF

Also, I seem to be missing the single-file version of Lost Omens World guide (I do have the one file per chapter version, but prefer the single file format).

Sovereign Court

Pathfinder Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Re: August shipping.

Should I expect to see Order 7970269 prior to street date (8/28)? Looks like it was authorized 8/14/19 but then a second time on 08/20/19? Is there a problem? I have no email about the second authorization, but it shows up under the Order details.


Pathfinder Adventure, Adventure Path Subscriber

hello, if an order is as pending what does it mean?
I have been pending since 15/08

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber
vyruxx wrote:


hello, if an order is as pending what does it mean?
I have been pending since 15/08

Waiting on the shipping team to pack your stuff up and ship it out. Once that is done you'll receive a shipping email. The status will then change to Complete.

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