Talk to customer service; they'll replace your book for you.
Assuming you bought it directly from Paizo.
Otherwise you have to talk to the retailer.
Retailers are going to tell you to talk to the company. Unless you're talking Amazon, very few retailers have the means to replace things when they have no control over the issue in question.
If a binding is bad then you need to contact the company unless you can prove that it was the retailers fault.
I've had a similar issue. The thing is too big.
Retailers are going to tell you to talk to the company. Unless you're talking Amazon, very few retailers have the means to replace things when they have no control over the issue in question.
In this case they do. They give you a replacement from their stock and get a replacement from their distributor (who get a replacement from Paizo who get a replacement from the printer).
You don't need to send the book back or anything, so there's no cost to the retailer either. It's just that many don't know that's the process.
One of the reasons it's good to talk to the retailer first is so they can learn what to do in this situation in general.
I've had a similar issue. The thing is too big.
It's not universal. There was an error in a reasonably large batch and the cloth reinforcing strip attached to the pages came away. Most copies are fine though.
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Unfortunately, my retailer won't help me out. They said it's a publisher issue and that I need to work with them directly. :(
Send an email to Paizo customer service and give them the name of your retailer. They can help educate the retailer, and also help you get a replacement if the retailer is stubborn.
I wouldn't worry too much - you won't need to return the book or anything, so if it falls apart you'll soon have a spiffy new one to replace it.
The spine on mine is looking a bit 'skewed'... I'm going to look into replacement after SKAL Con, not bringing it with because I'm afraid it's going to get damaged, which kind of sucks because I was going to ask Thursty to sign it, but I'd rather have an intact book than a signed one that's disintegrating.
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Just let it come apart, laminate the pages, and make a binder out of it.
Just let it come apart, laminate the pages, and make a binder out of it.
That's what I plan with my regular version that has the flaw.
Just let it come apart, laminate the pages, and make a binder out of it.
Acid free book binding glue is less than five bucks at Hobby Lobby.
Just saying.
Just let it come apart, laminate the pages, and make a binder out of it.Acid free book binding glue is less than five bucks at Hobby Lobby.
Just saying.
This is exactly what I did to mine as soon as I saw it starting to give.
I got some binding glue from Office Max, but it only holds to the fabric for a week or so, eventually I'll get to Hobby Lobby on the other side of town to see if theirs holds better as its geared more towards book binding.
At any rate, Paizo was extremely helpful and my replacement is in transit as we speak, so very happy. :-)
Can someone post some pictures of the problem? I'm really not sure if mine is exhibiting the problem or not.
If you open your book, see if the pages themselves are separating from the fabric strip. With the type of binding in use, it is completely normal for the fabric strip to not be attached to the book's spine. If you do not have a binding issue, you will find the pages remain attached to the fabric strip, and the fabric strip arches and is detached from the hardcover spine when the book is opened.
Mine did that, but I noticed it after I had dropped it a couple of feet onto the floor spine-first so I chalked it up to user error. I found some acid-free glue at Michaels that fixed it.
I know that I did not have any problem when I first received my book, but I think a problem may be in the process of developing. I also haven't checked in with the friend who got my second copy to see how his book is holding up.
So -- did everyone who had a problem with the book binding see it immediately, or did some people see their books start to fall apart weeks later?
So mine is just in it's early stages then?
Picture of binding
Yep. That's the start and it'll just get worse from there.
I know that I did not have any problem when I first received my book, but I think a problem may be in the process of developing. I also haven't checked in with the friend who got my second copy to see how his book is holding up.
So -- did everyone who had a problem with the book binding see it immediately, or did some people see their books start to fall apart weeks later?
It's hard to say of course, since everyone who has reported it so far saw it quickly. Fwiw though, I read mine pretty gingerly (never opened it out flat or anything, never dropped it or otherwise bashed it around).Mine began to separate very soon after I first opened it.
I highly recommend when you get your adventure path books to fold the crease along the spine of the front and back covers before opening, they'll last ten times as long.
I had the same problem. I called Paizo customer service and they set up a replacement and it shipped the next day. They asked for pictures for quality improvement which I sent them. I should have the replacement soon.They did the same for me. Have to say I am very impressed and pleased with their service. I'll likely be subbing to adventure paths and whatnot in the future based on this experience alone. I'm all for supporting a company that obviously cares about its consumers.
It was their Customer Service that persuaded me to shop at Paizo. I've never had a bad experience with them in ten(ish) years.
I highly recommend when you get your adventure path books to fold the crease along the spine of the front and back covers before opening, they'll last ten times as long.
Yeah, I agree. I was skeptical this was going to work given the problems I'd sometimes seen with the spine of 64 page books, but it's never happened again since I started doing this.
I am a weird one and get multiple copies of the book. Some from Paizo and get some from Amazon for this reason. Amazon is very good about returns and damaged books. I was fortunate and did not have any issues. Went page by page to see if pages were out of order. I had heard there was an issue with that. I was lucky no pages out order or binding issues.
Dave2
The pages in my book have definitely come loose from the white cloth strip, which now lies flat within the book. I do recall seeing the white cloth strip move with the pages when I first got it. I won't be too worried unless individual pages or groups of pages come loose, but it did take a couple of weeks of light browsing to make this happen.
I sent 2 emails to customer service and haven't heard back. Phoning long distance is a pain. Are there other options?
Start a thread in customer service.
The Customer Service email is very backlogged; don't expect a response for at least a few days (if not a week) if you send an email.
It's been since end of August, so a couple of weeks and not even an acknowledgement they got my email. They've shipped other stuff since and emailed me about other things, just not that. I'll take your advice and start a thread in customer service.
Okay, so looking at my book, found out why it's 'skewed'.
Top edge has the binding issue, bottom doesn't.
Take picture and send to Customer Service, right?