February 2017 Monthly Shipping Thread


Customer Service

Paizo Employee Customer Service Manager

The following information - including dates and expected products - is what we currently estimate, and it may change.

New Physical Product Releases in February

↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.

↬If you have questions about your individual order or subscriptions, please start a new thread.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

As a subscriber to just about everything, do I have to preorder Starfinder? Will there be a separate subscription for StarFinder?

Paizo Employee Customer Service Representative

Stephen Schneider 299 wrote:
As a subscriber to just about everything, do I have to preorder Starfinder? Will there be a separate subscription for StarFinder?

Hi Stephen,

We've got a separate thread specifically for Starfinder operational queries. It looks like they've addressed your first and second questions already, but feel free to post in there if you've got any other Starfinder-related questions.

Thanks!
Katina


Will the two Player Companion titles be shipping simultaneously?!

That would be soooo cool if we got both at the same time.

Paizo Employee Customer Service Manager

Fourshadow wrote:

Will the two Player Companion titles be shipping simultaneously?!

That would be soooo cool if we got both at the same time.

Yes, the two companions will be shipping at the same time.


1 person marked this as a favorite.
Sara Marie wrote:
Fourshadow wrote:

Will the two Player Companion titles be shipping simultaneously?!

That would be soooo cool if we got both at the same time.
Yes, the two companions will be shipping at the same time.

Yay! Two nifty, creative Player Companions for one shipping price! Nice.

I has a happy!

Customer Service Representative

The auth is chugging along!

Customer Service Representative

That auth has come to a stop to investigate something.

Customer Service Representative

A small number of orders were incorrectly generated with a non-mint #113 on them. These will be fixed ASAP and people should get updated order confirmation emails.

The error causing that has been fixed and the auth is going again.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Quote:

Subscription Product by other Publishers

Comics: Worldscape #5 (See Feb. Comics Release thread for more details).

Is that thread a thing yet?


What a great Valentines Day gift for myself!

Customer Service Representative

It looks like the auth should be finished. If you have not gotten an order confirmation email for this month, and are expecting one, please let us know by email (customer.service@paizo.com), a new messageboard thread, or a phone call.

Paizo Employee Customer Service Manager

We began shipping early this afternoon after a short delay due to our snow closure yesterday.

thanks!
-Sara


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Any idea why Lands of Conflict didn't get shipped from my sidecart?

Customer Service Representative

taks wrote:
Any idea why Lands of Conflict didn't get shipped from my sidecart?

It was added to your sidecart after your February order was generated, rather than submitted to be combined with that order.

Sidecarts are checked for items that are ready when the subscription orders are generated each month. If items are are added to the sidecart after an order has been generated, they will wait in the sidecart for the following possible shipment.

If you are wanting items to ship with an order that has already been been generated, they need to be combined with that order. To do this, click the button to "Change Shipping Details. Then select the shipping method you want under the option to "Combine It with Order XXXXXXXX"


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Diego and I got it worked out. There was some weirdness, but the solution is acceptable. Thanks!

Lantern Lodge

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

WTH?! Another new flip-mat that snuck under my radar that I lost a chance to get the PDF for since it's not part of my flip-map subscription. I have too many orher things to do then to babysit when you decide something new won't be part of a subscription. If you're going to have subscriptions then it needs to be all or nothing.... not this well.... we don't thing this should be added crap


Pathfinder Card Game, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Abierzen wrote:
WTH?! Another new flip-mat that snuck under my radar that I lost a chance to get the PDF for since it's not part of my flip-map subscription. I have too many orher things to do then to babysit when you decide something new won't be part of a subscription. If you're going to have subscriptions then it needs to be all or nothing.... not this well.... we don't thing this should be added crap

Unfortunately, all of the Bigger Flip-Mats and Flip-Mat Classics aren't included in the sub for various reasons. There are other products (like the hardcover AP compilations) that are similarly not included. The best way to snag them is to keep on top of these threads, and to check your auth email. I almost missed this flip-mat too (thought I preordered it but wasn't showing in auth, CS is amazing though and was able to assist me in combining the orders).


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

We clearly neex a supersize option for the maps sub. :)

Customer Service Representative

The warehouse should be finished shipping out this month's subscription orders!

If you haven't gotten a shipping a notification yet, and do not know why, please let us know via a new messageboard thread, email to customer.service@paizo.com, or give us a call.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Let's see -- You lost a day to bad weather, and you still finished shipping a day early? Congratulations!

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