[Goblinworks] Kickstarter Project Update #34: Claim Your Rewards! - NO email from [e-mail]

[bilbothebaggins]

I got an email for the Kickstarter update through Kickstarter. The update reads:

"... Yesterday, we sent an email from [e-mail] to the email associated with each backer's Kickstarter account. The email includes a link to Paizo's new Pledge Drive management tool, where you'll be able to validate the information we've received from Kickstarter. ..."

However, I did not receive any email from Paizo, neither through the email address I registered at Kickstarter nor through the email address I use here (which is different).

*Naturally* I already checked all Spam Folders.

Any suggestions? Cheers!

[Krohm]

I also didn't receive any email from Paizo, checked spam folders and nothing.

[Harrison]

I didn't receive the email either. I constantly check the email address associated with my Kickstarter account and nothing.

[Paul Ryan]

No email for me either. I guess there's an issue somewhere.

[Bordin]

I got email but without claim code.

[Shaun Hocking]

Paul Ryan wrote:

No email for me either. I guess there's an issue somewhere.

Same. I'm guessing there's a lag between the people at the start of the list and the end in the same way that (for example) not all Adventure Path subscribers receive emails at the same time for the same product.

[Elucidarian]

Still waiting on my pledge management email. Are Paizo's series of tubes clogged up?

[LFDPrivateer]

I'm in this boat as well. Man the bilges! We won't be sunk!

[e-Touch]

Where can I see if I already have the special icon (Goblin Squad)?

[AvenaOats]

I wonder if you peeps are at/near the end of the alphabet, as well(le sigh!)?

[Steve Geddes]

It may depend on pledge level perhaps? Is there a "my pledges" section on your account? I don't know that the email had anything essential in it.

[Sara Marie]

bilbothebaggins wrote:

I got an email for the Kickstarter update through Kickstarter. The update reads:

"... Yesterday, we sent an email from [e-mail] to the email associated with each backer's Kickstarter account. The email includes a link to Paizo's new Pledge Drive management tool, where you'll be able to validate the information we've received from Kickstarter. ..."

However, I did not receive any email from Paizo, neither through the email address I registered at Kickstarter nor through the email address I use here (which is different).

*Naturally* I already checked all Spam Folders.

Any suggestions? Cheers!

Please email [e-mail] with your kickstarter email address and we can resend the email.

Thanks!
sara marie

[Sara Marie]

Krohm wrote:

I also didn't receive any email from Paizo, checked spam folders and nothing.

I've resent you your email.

thanks
sara marie

[WampaX]

I did get an email from CS about the PDFs,
came as a standard order.

But nothing pertaining to the management tool, yet.

Would that be in a separate email?

[Cpt_kirstov]

e-Touch wrote:

Where can I see if I already have the special icon (Goblin Squad)?

they are only visible if you post from the PFO board of these forums

[Sara Marie]

Harrison wrote:

I didn't receive the email either. I constantly check the email address associated with my Kickstarter account and nothing.

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

[Sara Marie]

Paul Ryan wrote:

No email for me either. I guess there's an issue somewhere.

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

[Sara Marie]

Bordin wrote:

I got email but without claim code.

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

[Sara Marie]

Shaun Hocking wrote:

Paul Ryan wrote:

No email for me either. I guess there's an issue somewhere.

Same. I'm guessing there's a lag between the people at the start of the list and the end in the same way that (for example) not all Adventure Path subscribers receive emails at the same time for the same product.

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

[Sara Marie]

Elucidarian wrote:

Still waiting on my pledge management email. Are Paizo's series of tubes clogged up?

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

[Sara Marie]

LFDPrivateer wrote:

I'm in this boat as well. Man the bilges! We won't be sunk!

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

[Sara Marie]

e-Touch wrote:

Where can I see if I already have the special icon (Goblin Squad)?

Head over to the Pathfinder Online section of the messageboard and any posts you make there should identify you with a special icon.

[Harrison]

Sara Marie wrote:

Harrison wrote:

I didn't receive the email either. I constantly check the email address associated with my Kickstarter account and nothing.

Please email [e-mail] with your kickstarter email address and we can resend you your email.

thanks
sara marie

Already sent, just waiting for the email back.

[Sara Marie]

AvenaOats wrote:

I wonder if you peeps are at/near the end of the alphabet, as well(le sigh!)?

I've resent your email to you. Let us know if you need further assistance.

thanks
sara marie

[Sara Marie]

WampaX wrote:

I did get an email from CS about the PDFs,

came as a standard order.

But nothing pertaining to the management tool, yet.

Would that be in a separate email?

Yes. However since your pledges have already been hooked up to your paizo.com account, you don't really need that specific email. You can just go to your My Pledge Drive page (accessed from your My Account page. That being said, I've resent the email so you have it for your records.

thanks
sara marie

[Sara Marie]

Hey folks,

In order to keep requests from getting lost in the chaos, I'm locking this thread.

If you have a different email address for kickstarter, please email [e-mail] with your kickstarter email address and we can resend the email.

If you have the same paizo.com and kickstarter email addresses, you should be able to go straight to your My Pledge Drive page and manage things there.

If you have further questions, please either email us at [e-mail] or start a unique thread here for your individual issue.

thanks!
sara marie

[Vic Wertz]

I'd just like to let folks know that the tech team has looked into this, and determined the following:

Our application logs report success, even on the folks who reported this above, and our mail server logs are clear as well. I checked to ensure our mailserver doesn't erroneously appear on any blacklists, and we also verified that the addresses we're using exactly match the ones provided to Kickstarter. The people who are reporting issues are a mix of existing and newly created users, and there's no commonality in their mail servers.

In short, we don't have an answer. Since we're talking about only a handful out of 4212 people, there very well could be independent unrelated issues affecting each of them. We're still looking, but I suspect we'll never come up with an answer.

But Sara Marie's answer above still holds—if you didn't get an email, let customer service know and we'll resend it.

[Vic Wertz]

We've had enough people report that they didn't get it that we're just going to resend it to everyone. (If you've already dealt with it, no need to worry about it.)

[Vic Wertz]

We figured out the problem; it was a complicated chain of things that ended up being logged in an unexpected place well after the messages were generated. We've resent the mailing to everyone who still needs to take action.