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February 2022 Digital Subscription Releases

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Customer Service Representative
2 people marked this as a favorite.

Happy Valentine's Day!

February scenarios will release on Wednesday, February 23rd. Order generation will be on February 22th.

To help us get your products to you without a delay, we urge you to ensure your payment methods are up to date. Please let us know if you need any assistance with your subscription(s) by emailing customer.service@email.com This ensures we can process your order as quickly as possible.

The following items will be included in February's digital releases:

Pathfinder Society Scenarios:
• Pathfinder Society Scenario #3-10: Delve the Pallid Depths
• Pathfinder Society Scenario #3-11: No Time for Treason

Starfinder Society Scenarios:
• Starfinder Society Scenario #4-14: Rasheen's Remembrance

Pathfinder Bounties:
• Pathfinder Bounty #18: From Family Lost

Pathfinder One Shot:
• Pathfinder One-Shot #4: Mark of the Mantis

Note: In addition to this post, we'll also be sending an email out to Society Scenario subscribers with this information!
Customer Service Representative
1 person marked this as a favorite.

We are aware that the Bounty and One Shot have not yet been granted and we will be working to get those fulfilled asap :)
Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I received the order generation e-mail on 2/22 but as of the wee hours of 2/24 the actual release (SF #4-14) has not released to me.
Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
John Mangrum wrote:
I received the order generation e-mail on 2/22 but as of the wee hours of 2/24 the actual release (SF #4-14) has not released to me.

Same here.

1 person marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

Second month running that I've found myself emailing about my digital subs not processing. Might be a deeper issue somewhere for the web team to look into.
Pathfinder Roleplaying Game Superscriber

Same here. The order is still pending, and I had the same problem last month.
Customer Service Representative
1 person marked this as a favorite.

We are currently looking into this, thank you all for letting us know!
Pathfinder Roleplaying Game Superscriber

... And my order just went through, just a few minutes after posting.

Thank you Logan! :)
Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Got my PDFs as well
Silver Crusade
Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Looks like I'm still Pending :(

Update: Woohoo!! Unblocked and delivered :D
Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Still pending for me

EDIT: no longer pending
Pathfinder Roleplaying Game Superscriber

Mine hasn't gone through yet, either.
Envoy's Alliance

My PFS2 scenarios are still pending.

Edit: Processed!

Thank you!
Liberty's Edge

Squeaky wheel here too. Still pending.
Sovereign Court Director of Community
1 person marked this as a favorite.

Update - our Tech team is looking into why some subscribers didn't get their scenarios. In the meantime, Customer Service, mostly Logan, is unsticking them manually. Thank you for your patience!

We also know of an issue with the download packages for Mark of the Mantis and Webstore/Tech are troubleshooting that issue. Will keep you posted!
Pathfinder Roleplaying Game Superscriber

I guess I should chime in and mention mine are still pending.
Silver Crusade
Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook, Starfinder Society Subscriber

I can say that I am in the same boat. Both scenarios are still pending for me as well.
Pathfinder Roleplaying Game Superscriber

Same for me. Both scenarios are pending for me as well still.
Pathfinder Roleplaying Game Superscriber

I'm having the same problem, but it *didn't* happen last month-- or at least not for very long. Un-pend me, please?
Sovereign Court

I am also still showing as pending.
Pathfinder Starfinder Society Subscriber

Still showing as pending for me
Dark Archive
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Order 36806016 still shows as pending for me as well.
Grand Lodge
Pathfinder Adventure, Adventure Path, PF Special Edition Subscriber; Starfinder Charter Superscriber

I show pending for this and last months digital subs:

36776994
36805484

I'll hop on the "still pending" bandwagon as well. Order: 36806668

[42 minutes later] That was quick. Thank you, mystery customer service rep!
Customer Service Representative
2 people marked this as a favorite.

Everyone here who has posted about their missing scenarios should now have access to them but please let us know if we missed anything and thank you for your patience! :)
Silver Crusade
Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Still pending here also...

Order 36805913

All good now! Thank you!
Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Mine is still pending, # 36806113.
Sovereign Court
Logan Harper She/Her wrote:
Everyone here who has posted about their missing scenarios should now have access to them but please let us know if we missed anything and thank you for your patience! :)

Awesome! Thank you so much!

Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Mine is still pending too. Order 36806313
Pathfinder Roleplaying Game Charter Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

My order is still pending. It is the second month in a row that happens. Please, fix it.
Scarab Sages
Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber

Order 36804839 still pending.
Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber

My order is still pending.

Order 36805764
Customer Service Representative
2 people marked this as a favorite.

Should be all caught up fulfilling subs for everyone who has posted in this thread but please let me know if I've missed anyone :)
Envoy's Alliance
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Mine are still pending.
Order 36805901

Thanks for your diligence. I bet it's no fun when stuff like this happens.
Liberty's Edge
Pathfinder Adventure, Lost Omens, Maps, Rulebook Subscriber

Mine are still pending as well (order 36805646)as are the ones from last month (order 36777140). Appreciate the assistance!
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

My Order 36805100 is also still pending.

Do you not have a dba that can run a corrective Sql script?
Pathfinder Adventure, Adventure Path, Starfinder Adventure Path Subscriber

Hi, there, my order 36806549 is also stuck. Could you fix please?

Thanks!

Order 36805830 is still pending for me
Pathfinder Rulebook Subscriber

My Order 36805758 is still pending. :(
Customer Service Representative
2 people marked this as a favorite.

I should be all caught up with this thread but of course let me know if I've missed anyone! I'll check back in on Monday, have a great weekend all :)
Sovereign Court Director of Community
2 people marked this as a favorite.

Logan has done a great job this month helping get orders unstuck. Our tech team is looking into why it is happening and what we can do to fix the issue before we run March digital sub fulfillment. We thank you all for your patience as we find the goblin, skittermander in the code who was busy filing some orders into the bouncy pit of stuckness.
Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Just realized mine is in the stuck mode when I just checked my active/pending orders. Appreciate what you guys do on the back end.

Order:
36805845
Liberty's Edge
Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber

Please could you unstick mine too? Order 36805877. Thanks!

Mine is also hanging, if this could fix with the others. Order 36806283, Thanks.
Customer Service Representative
2 people marked this as a favorite.

These should be unstuck now :)
Pathfinder Roleplaying Game Charter Superscriber
Logan Harper She/Her wrote:
These should be unstuck now :)

I have 2 orders stuck: #36805059 and #36776608.

Thanks!
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber

I have 2 orders stuck as well. Orders 36804909 and 36776466
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