Seaweed Leshy

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Customer Service Representative. Organized Play Member. 4,590 posts (4,659 including aliases). No reviews. No lists. 1 wishlist. 15 Organized Play characters. 1 alias.



Paizo Employee Customer Service Representative

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Hello everyone!

Customer Service will be closing up a little early today so we can join Stephen at his going away dinner. We won't be answering phones starting around 4pm. We will be back in the office for our normal hours on Monday.

Paizo Employee Customer Service Representative

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Hello Everyone,

Many of you may have noticed that you aren't getting the automated emails you should be. Emails like password resets, order confirmations, and if you're trying to set up a new account the verification email. Our tech team is aware of the issue and has been working with our service provider to resolve the issue. As we have updates you will be able to find them in this thread in the Website Feedback forum.

The latest update as of when I am posting this is that we are waiting for the DNS updates to propagate out to domains around the internet.

Once we have this resolved we plan to send out account verification emails to all the new accounts made between February 16 and when everything is back on the up and up that haven't already been verified. If you need your password reset you will need to get the password reset email sent again at that time. Likewise, if you need an email confirmation for an order you will need to contact customer service at that time to send you one.

Paizo Employee Customer Service Representative

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This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder Society Roleplaying Guild Scenario Subscription.

Pathfinder Society Roleplaying Guild July Scenarios:
-#8-24—Raid on Cloudborne Keep PDF
-#8-25: Unleashing the Untouchable PDF

  • Digital Email Notification Date: July 25th
  • Digital Order Fulfilment & Payment Settlement Date: July 26th
  • Street Date for Pathfinder Society Scenarios: July 26th

  • Paizo Employee Customer Service Representative

    Customer service will be out from 1:00pm to 3:00pm pacific time today. Our phone lines will open again as soon as we're back.

    Paizo Employee Customer Service Representative

    Hello everyone,

    Customer service will be closed for about an hour and a half today from 1:30pm to 3:00pm pacific time. So if you need to give us a call we won't be answering during that window. See you all again at 3!

    Paizo Employee Customer Service Representative

    If you have chosen for your Comics Subscription to "Ship items from this subscription as they arrive in our warehouse." :

    Comics Subscription Releases in March

    Pathfinder Comics: Worldscape #6 Paizo.com Exclusive Cover (links coming soon)

    Pathfinder Comics Deluxe: Worldscape #6: Covers by (links coming soon)

    • Authorization (Order Spawning) Date: Estimated March 21
    • Begin Shipping Estimate: Estimated March 22
    • End Shipping Estimate: Estimated March 24
    • Street Date for Comics: March 22

    If you have both monthly and off-schedule subscriptions, you can select what to do with any non-subscription items you put into your sidecart.
    You can ship any non-subscription items with the earliest possible subscription shipment or with your subscriptions that have products releasing with the the monthly Paizo published new releases.
    You can make this choice from your My Subscription page.
    Remember, once we create a subscription order, if you still want to add items, make sure you choose to add items to the specific order that has been created.
    Adding them to the sidecart after we have run our order creation process means they will wait until the next shipment based on your subscription settings.

    If you have chosen to "hold for monthly paizo shipment" for your comics subscription, after we do the order creation (estimated March 21) you should see Worldscape #5 in your sidecart.

    Paizo Employee Customer Service Representative

    The following information, including dates and expected products, is what we currently estimate and may change.

    Subscribers attending PaizoCon 2016 may opt in to pick up their subscriptions until May 5th at 10:00am PST. After this time we are unable to make any alterations to the hold for pick up status of your account. Opt In or change your opt in status by visiting your My Subscription page. If you do not have a subscription and would like to pick up the starting item at PaizoCon, please contact customer service immediately after placing your order for the subscription so that we can ensure the product is set properly for subscription pick up. Items in your sidecart that are not your subscription items for May New Releases will not be available for pick up at the show.

    The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Thursday, May 5th at 10:00am PST.

    New Releases in May

    For those who are not opting in to PaizoCon pick up:
    ↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
    ↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
    ↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
    ↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

    For those who are opting in to PaizoCon Pick Up:

    The schedule for people choosing to opt in is as follows:

    • Friday, April 29th, 12:00pm PST — Subscribers can opt in to PaizoCon 2016 on their My Subscription page.
    • Thursday, May 5th, 10:00am PST — Ability to opt in or change preferences for PaizoCon pick up closes.
    • May 9th-13th — We will create convention pick up orders, charge payment methods and grant PDFs. We do not have precise dates on when each of these will occur.
    • May 27th- May 30th — Pick up your subscription items from the Paizo booth at PaizoCon 2016.

    Unfortunately we are not able to include any other items for PaizoCon pick up. If you have other items in your sidecart they will wait until the next available subscription to ship.

    Shipping & Handling & Sales Tax:
    Pick up orders are not charged shipping & handling, but are charged Washington sales tax (9.5%).

    What do I need to pick up my subscription items?
    Bring your ID, and make sure you know what email address you use for logging into Paizo.com. Printing off your order confirmation email or having it accessible on a smartphone is helpful, but not required.

    I can't make it to PaizoCon, can my friend, family member, partner, husband/wife pick up my subscriptions?
    Subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.

    If I don't have a subscription for a product line, can I still sign up for one and choose to pick it up at PaizoCon?
    Yes! Just start the subscription like normal, opt in on your My Subscription page and contact customer.service@paizo.com immediately after subscribing to ensure the starting products are correctly set.

    The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Thursday, May 5th at 10:00am PST.

    If you have any questions or concerns about PaizoCon pick up please let us know as soon as possible, as the closer it gets to the show, the harder some issues are to resolve. You can email us, customer.service@paizo.com, you can post in the Customer Service forum, or you can give us a call (425-250-0800, Monday through Friday, 10:00 AM - 5:00 PM Pacific time).

    Edit: The Dark Eye Hardcover and Revelations from Heaven have been pushed back to July and will not be part of the May shipment.

    Edit 2: The Adventure Chest is no longer shipping with the May subscription orders.

    Paizo Employee Customer Service Representative

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    New Releases in February 2016

    Paizo Subscription Products
    Adventure Path: #103: The Hellfire Compact (Hell's Vengeance 1 of 6)
    Campaign Setting: Darklands Revisited
    Player Companion: Blood of Shadows
    Maps: Map Pack: Urban Sites
    Roleplaying Game: —
    Modules: Down the Blighted Path
    Pawns: Hell's Rebels Pawn Collection
    Adventure Card Game: —
    Adventure Card Game Class Decks: Class Deck: Barbarian

    Non-Subscription Product by Paizo
    Maps: Flip-Mat: Bigger Tavern
    This Flip-Mat is not included in the Pathfinder Maps subscription, but subscribers who preorder Pathfinder Flip-Mat: Bigger Tavern will receive a free PDF version of the map when their subscription ships.

    Subscription Pathfinder Product by other Publishers
    Comics: Pathfinder: Hollow Mountain 3
    Battles Miniatures: —
    Pathfinder Tales: —
    Pathfinder Legends: Legends: Mummy's Mask Audio Drama CD Set 4
    Pathfinder Legends Digital: Legends: Mummy's Mask Audio Drama 4

    • Pre-release email notification: February 4
    • Order creation and settlement of charges: February 8

    Non-Subscription Pathfinder Product by other Publishers
    Pathfinder Battles: Iconic Heroes #5
    Iconic Heroes Set 5 has a street date of January 27, but our stock has not yet arrived. We currently expect them to ship along with the February subscriptions if they are in sidecarts.

    •Authorization (Order Spawning) Date: February 4
    •Begin Shipping Estimate: February 8
    •End Shipping Estimate: February 19
    •Street Date for Paizo Products: February 24

    Please note:
    ↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
    ↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
    ↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
    ↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

    ❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

    Edits: More information about Iconic Heroes Set 5. It has a street date of January 27, but our stock has not yet arrived. We expect it to ship out with February subscriptions for those that have it in their sidecart.

    Added Hollow Mountain #3.

    Added Pathfinder Legends Digital subscription and its email notification and order-creation/settlement dates.

    Legends: Mummy's Mask Audio Drama 4 is now a March release.

    Paizo Employee Customer Service Representative

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    New Releases in October
    Paizo Subscription Products
    Adventure Path #99: Dance of the Damned (Hell’s Rebels 3 of 6)
    Campaign Setting: Distant Shores
    Player Companion: Occult Origins, Black Markets
    Maps: Flip-Map: Slum Quarter
    Cards: —
    Roleplaying Game: —
    Modules: —
    Pawns: —
    Adventure Card Game: Wrath of the Righteous Deck 6: City of Locusts & associated promotional cards.
    Adventure Card Game Class Decks: Class Deck: Druid Now a November release.

    Non-Subscription Product by Paizo
    Flip-Mat Classics: Dungeon
    Flip-Mat Classics: Town Square

    Subscription Product by other Publishers
    Comics: —
    Battles Miniatures: —
    Pathfinder Tales: —
    Pathfinder Legends: Mummy's Mask 2 full-cast audio adventure

    Non-Subscription Product by other Publishers

    •Authorization (Order Spawning) Date: October 1st
    •Begin Shipping Estimate: October 5th
    •End Shipping Estimate: October 16th
    •Street Date for Paizo Products: October 21
    •Street Date for Pathfinder Legends: October 21

    Please note:
    ↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
    ↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
    ↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
    ↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

    ❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

    EDIT: Updated the authorization date.

    Paizo Employee Customer Service Representative

    Crystal knows ALL THE THINGS! So this is thread to ask her the THINGS.

    Paizo Employee Customer Service Representative

    2 people marked this as a favorite.

    The following information, including dates and expected products, is what we currently estimate and may change.

    New Releases in April

    Edit: New Authorization date is April 10

    ↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
    ↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
    ↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
    ↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

    ❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

    Paizo Employee Customer Service Representative

    Hi there. I had some stuff come up and will have to cancel order #3160516. I would also like to cancel my subscription to the adventure card game. Sorry for the trouble and thank you.

    Diego

    Paizo Employee Customer Service Representative

    Hi there. I just looked at my order history and saw that this order is still listed as pending. I wanted to let you know that you did ship it and I received it almost two months ago. I am looking at my card history though and I am pretty sure you never charged me for the order. So I owe you guys some money. Please use the card I have on file now to charge me for it. Thanks!

    Diego

    Paizo Employee Customer Service Representative

    Howdy. I have some stuff that came up and it will be tight for my subscriptions on the 6th. Can I have the authorization on my subs delayed until the 14th? Thanks!

    Paizo Employee Customer Service Representative

    Hi there. Unfortunately I had an emergency come up and need to cancel this order. I will reorder when I am able. Thanks.

    Paizo Employee Customer Service Representative

    I love the light fighter concept and have tried for a very long time to make the concept work in D&D/Pathfinder. So this was a really exciting class to hear about. Couldn't wait to try it out. It's not a whole campaign, just a collection of level appropriate encounters from several modules and APs. Besides me there is a Slayer, a Bloodrager, and an Arcanist. I have been mostly concerned and paying attention to my own character so that is what my feed back is for. Point buy is 20.

    Human Swashbuckler 4
    STR 14 (13 +1 level) DEX 18 (16 +2 race) CON 12 INT 10 WIS 10 CHA 14
    Init +4(+6)
    AC: 21, touch 14, flat-footed 16
    hp 35
    Fort +3, Ref +8, Will +1 (+2 vs. fear)
    Melee +1 Rapier +10 (1d6+11(+13 PA)18-20x2)
    Skills Acrobatics +8, Bluff +9, Diplomacy +9, Intimidate +9, Perception +7, Sense Motive +7
    Feats: Power Attack, Weapon Focus (Rapier), Combat Reflexes, Weapon Specialization (Rapier)
    Traits Resilient, Perseverance
    Gear: Chain Shirt, Buckler, Rapier +1, Ring of Protection +1

    Level 1:
    This was awful... +3 to hit and 1d6+1 damage. I took Power Attack but since my to hit is so low I'm afraid to use it often. I'm a Rogue with no sneak attack and less skills. AC is 19.

    Derring-Do was nice. Parry is a crap shoot. I can try it twice since I have a 14 Cha. I stop doing that pretty quickly. Riposte may have been nice, if I had combat reflexes, or more panache, ideally both. I haven't got to use it yet. Recovery has been my go to for Panache spending so far. Boosts my AC to 21 versus one attack, which is nice.

    Level 1 of this class is absolutely awful.

    Level 2:
    I hit a lot better now that I have Weapon Finesse. +7! So I use Power Attack a lot more. That brings me up to 1d6+3... Damage wise I'm still weaker than a Rogue, but I'm supposed to be the groups heavy melee. Still sitting on an AC 19.

    I still enjoy Derring-Do. It's flavorful and fun! Parry is less of a crap shoot, but it's still a gamble. I haven't got to actually use Riposte yet either, with my one AoO. I'm still using up most of my Panache on Recovery. That +2 AC is the best thing I can use it on. Got Bravery, so my Will save is still +0, but against fear effects it becomes +1. I'm still probably going to fail the save. Not that my Fort is better at +1. I am a little worried that going forward these are going to hurt me a lot.

    Level 2 is better, but I still feel pretty let down by the class.

    Level 3:
    Bought Combat Reflexes because I feel like I need it to use my class abilities. Got a +1 Rapier (maybe I should have got a ring of protection, but selling the sword for half price just to buy another one later seemed like a poor decision).

    I feel better about my combat role. Hit at +9 (+7 with Power Attack) for 1d6+5 (+7 with Power Attack). So I'm finally more than a Sneak Attackless Rogue. I hit often, with about the same static modifier as other front liners (I REALLY wanted to use a long sword and had been hoping the class would allow that), which I roll pretty center of the road with (averaging 8-9 damage a hit) which isn't the classes fault.

    Still feel the same about all the Deeds. Precise Strike was a nice addition. It makes me feel more like I can potentially be a front liner, sad that it took so long to get here though. I'm annoyed it requires unspent Panache. I just bought Combat Reflexes to be able to use Riposte, and I still can't. All the other front liners get to have their static damage on all the time. Mine shuts off my class abilities. I like Menacing Swordplay, and I have been putting ranks in Intimidate (all the social skills actually). I use that now when I can. Recovery is gone forever since I can't use more than one Panache. I can potentially deal the killing blow now though so maybe it will refresh faster. Got Swashbuckler Initiative. Don't care. My initiative is fine without it. Nimble is nice. AC is at 20 now. Every encounter I dread a Will or Fort save. I should have bought Great Fortitude instead of stupid Combat Reflexes.

    Level 3 brought me more into my role as a heavy hitting front liner. But it was still a frustrating experience because I want to be able to use my other abilities.

    Level 4:
    Put my point in Str to roll it over to 14. Extra point of damage. Dex is 18 so putting the point there wouldn't have helped me until 8. I'm the front liner, I can always use the damage anyhow. I got a Ring of Protection which brings my AC up to 21. I can get a Belt of Dex when I get a bit more gold (Maybe enchant my armor and get a Str one instead). Bonus feat went to Weapon Specialization (Rapier). I would have liked Great Fortitude but it's not an option as a bonus feat. The Str boost, Weapon Specialization, and extra point of Precise Strike get me up to 1d6+9 or +11 with Power Attack.

    Nothing new with Deeds this level. Just keep on using Menacing Swordplay when I can. Adding anything else knocks my damage down by nearly half. Parry is such a crap shoot it's just a waste of Panache. Tried a couple of times and it ended in tears (every single time it was successful the attack missed anyway). Anything that triggers a Will (even a fear based one) or Fort save knocks me out of the fight (my next couple of feats are going to have to be tied up in getting Great Fortitude and Iron Will, that belt of Str is going to have to wait until after a Cloak of Resistance).

    So level 4 was nothing special, just more of the same. I may as well be a Fighter really.

    Overall Thoughts:
    I don't know if I will continue with this or not. It has not been all that fun. I feel like I have to spend every one of my choosable options like feats and gold just making the class even work at all. Putting points in Cha was a mistake. Precise Strike requiring I leave a point of Panache to use it at the expense of ALL my other abilities is really frustrating and a big turn off to the class for me. No other class has to give up their class abilities to get their static damage bonuses, or give up half their damage to be able to use their class abilities. Sitting out fights because my saves are garbage is not fun at all. I have to pump Str to keep up on damage which is not what I wanted from the class at all. I wanted to be able to make my main stats Dex and Cha and neither of those is any better an option than it is on any other melee class.

    My main character is a Fighter (Free Hand)/Duelist, and I think I will just stick to that.

    Suggestions:
    I want to have a good reason to up my Cha. As it is I feel like I fell into a flavor trap by putting points into it. The Panache Pool is all that currently uses it. I would like more emphasis on the stat. Looking at the Swashbuckler thread (where I posted this instead of making a thread for it last night) I see some suggestions like allowing Cha mod to Will saves. Something like that would be nice in giving Cha more umph as well as dealing with the awful saves.

    Emphasize Dex more as well. Maybe add combat reflexes to the class.

    I feel like Panache needs to be increased. It was super frustrating to not be able to use more than one deed. Maybe even just free it up by making Precise Strike not require one point held in reserve.

    The saves. Oh god, the saves. Why isn't Fort the good save? I suggest changing the good save from Reflex to Fort, and perhaps add Cha mod to Will instead of Wis. Or maybe keep Reflex as the good one but allow Cha mod to all saves like the Paladin.

    Make level 1 playable. Why is Weapon Finesse not a level 1 ability?

    Parry needs a whole new makeover. It costs waaaay too much to use and is such a crap shoot it is absolutely not worth that cost.

    Paizo Employee Customer Service Representative

    Hi there. I would like to cancer my RPG subscription, but keep all the others. I won't be needing the Bestiary 4.

    Paizo Employee Customer Service Representative

    Hi there. Since these orders have not shipped yet is it possible to have them merged (2706339 and 2657813)? If not I understand, but if it is it would be nice!

    Paizo Employee Customer Service Representative

    Hi there. I saw the post about the issue with orders. I don't know how late tonight the email could pop up but it is 8pm here now. No email yet. Thanks!

    Paizo Employee Customer Service Representative

    Hi there. It looks like the shipment that will start going out this week is going to be a big one for me. A couple of days ago I got the 'This Week at Paizo' email that had a line about getting the first $10 off shipping on orders over $100. Will that apply to subscriptions (mine is looking to be about $114)?

    Paizo Employee Customer Service Representative

    Hi there.

    I just wanted to make sure everything was alright with this order. I got the email saying it shipped out last Wednesday, May 29, and I do have access to the PDFs. But the tracking number in the email shows that tracking information is unavailable and to check in with the shipper if it is still unavailable 3 days later. Here is the tracking number link:
    http://www.ups-mi.net/packageID/PackageID.aspx?PID=87109PZO00000537143

    Like I said, just checking up on it. Thanks!

    Diego

    Paizo Employee Customer Service Representative

    Hi there. I'm looking to play some Pathfinder Society. I prefer in person but looking at the events it doesn't look like there is anything in Albuquerque NM, so I am also willing to play online. Play by post or via chat will both work.

    Paizo Employee Customer Service Representative

    Hi there. I'm looking to play some Pathfinder Society. I prefer in person but looking at the events it doesn't look like there is anything in Albuquerque NM, so I am also willing to play online. Play by post or via chat will both work.

    Paizo Employee Customer Service Representative

    Howdy. I'm hoping for a bit of advice on how I should handle a GMPC.

    When we started out Shattered Star campaign I was going to be co GMing with one of the other group members. So both of us made PCs to play while the other was GMing. Wed done this in our previous campaign and it worked out well. But the person I was going to be co GMing with had a lot of real life stuff to deal with and wasn't going to have time to commit to prep and all of that, so I'm solo GMing now. I'm completely fine with that but I don't know what to do with my PC.

    I was going to just drop her from the game but the other players liked her and wanted her to stay in the team. The problem for me is that I don't really play her all that much. I'm leery of playing with myself if she has something to say to NPCs, Id rather interact with the players. So she doesn't do much. I'm also concerned about slipping up and accidentally giving her GM knowledge, or that if she makes suggestions or anything like that the players will take that as me, the GM, making those suggestions.

    At our last session some of the players mentioned they'd like to get to know her better because she hasn't had much development. I decided to try some email RP with them, no die rolling or anything, just a day on the town where I could be her and they could get to know her better. They liked the idea but when I sent out the initial email only one responded so I kind of let it go.

    I don't know how I should go about having her be more substantial in the group. Advice?

    Paizo Employee Customer Service Representative

    Hi there. I enjoy all of the fiction but I hate reading things on my PC and phone (I dont have a kindle/Nook/whatever and have no interest in getting one). So I was wondering if there is any chance of ever having the various epub and web fiction stories collected into physical books?

    Paizo Employee Customer Service Representative

    Ive been running the AP and I have a question about the Shard of Envy. It grants a +1 insight bonus to AC. The dusty rose prism ioun stone also grants a +1 insight bonus to AC. As I understand it insight bonuses dont stack. So unlike the other shards the PC carrying this one doesnt gain the benefits of the ioun stone? I will probably rule that in the case of the shard they do stack, but Im curious if Im understanding this correctly.

    Paizo Employee Customer Service Representative

    Howdy. Having found new employment I restarted my subscriptions. However I accidentally set my modules subscription to start with Feast of Ravenmoor. I actually need it to start on the volume after that as that was the last one I received before canceling my subscriptions. Can it be removed from the order? Thanks

    Paizo Employee Customer Service Representative

    Hi there. Having worked for Borders for many many years I suddenly find myself unemployed. Unfortunately I will need to have all my subscriptions placed on hold until I can find a new job. Hopefully that will not take too long. Thank you

    Paizo Employee Customer Service Representative

    Howdy. Just wondering when I can expect order 1655809 to ship. Its been a little past the expected time and Im excited to be getting the stuff. Thanks!

    Paizo Employee Customer Service Representative

    Hi there. I made a mistake in placing this order. I meant to add the Serpents Skull item cards not the Enemies Face Cards. Is it possible to change this? Thanks!

    Paizo Employee Customer Service Representative

    Hi there. I got an email today saying there was a problem with my order. That the card was declined. The funds hold has not been released from Thursday when you sent out the first email is why. When you release the initial funds hold there wont be a problem.

    On a related note, is there a way to have the initial "itll ship next week so be ready for the charge" email not put a funds hold? The way my bank handles this makes it a very frustrating thing. My bank puts the funds hold but wont release it until a week after the actual charge comes through. This means I get a $60+ funds hold, then a week later get a $60+ charge, then a week later finally get that initial funds hold released. So I always have to be sure I have twice the amount Im going to be charged and can manage without that extra for two weeks. This month I cant float $126 for a $63 charge, which is why the payment got declined (it should probably be more funny to me that the bank has put aside $63 for Paizo but declines the charge, its being held hostage from both me and Paizo).

    Paizo Employee Customer Service Representative

    Hi there! This order is still pending and I just thought I would ask if I can expect it to ship soon? Thanks!

    Paizo Employee Customer Service Representative

    Can I upgrade the shipping on this order to "UPS Ground, 4 business days in trasit, $8.24"? I just got this months packages and I just cant wait those extra 4 days on shipping for the Beta Rules. If its too late to upgrade the shipping thats ok, just thought I'd ask. Thanks!

    Paizo Employee Customer Service Representative

    Hi there. Im really looking forward to receiving this order. This morning however, the charge for it disappeared from my bank history. It still appears on the order history here as being preordered. Is there any issue with the order that it would be retracted and if there is I would still like to purchase the stuff in the order.

    Paizo Employee Customer Service Representative

    I was an idiot and ordered Pathfinder Chronicles: Guide to Darkmoon Vale (OGL) Print Edition not realizing that my subscription had kicked in (the subscription one doesnt appear in my order history which is why I didnt know it had kicked in). So I have 2 copies now. I was wondering if I could return one for store credit? No biggie if not, just thought Id ask.

    Paizo Employee Customer Service Representative

    I was wondering what everyone thought of Cansin in Pathfinder. If youre not familiar with them they are Planetouched ala Tiefling and Aasimar, but chaos touched. They appeared in Dragon #297 and are, along with Tieflings (not the god aweful 4e ones), my favorite PC race.