I'm happy to announce that Erik Keith, who has been a pillar of the Customer Service team, is moving over and up into new and exciting things. At the beginning of September, Erik transitioned into his new role as Paizo's Software Test Engineer. I am both excited for him as he takes on this new role, and also a little sad that I will no longer get to work next to someone who has become not only someone I enjoy working with, but a friend as well. While Erik won't be directly assisting customers with their orders or issues, he will still be helping fans and the Paizo community, albeit in a more abstract manner. He will be using his extensive knowledge of our internal software to help the Tech Team test new code and features that will make our customers and our employees' experience better.
Erik has been with the Customer Service team for three years. It will be impossible to find someone with his same spirit and natural skill for helping people, but I couldn't be happier to see him launching into this new career opportunity.
Sara Marie
Customer Service Manager