The Legend of Erik: A Link Between Departments

Friday, September 5, 2014

I'm happy to announce that Erik Keith, who has been a pillar of the Customer Service team, is moving over and up into new and exciting things. At the beginning of September, Erik transitioned into his new role as Paizo's Software Test Engineer. I am both excited for him as he takes on this new role, and also a little sad that I will no longer get to work next to someone who has become not only someone I enjoy working with, but a friend as well. While Erik won't be directly assisting customers with their orders or issues, he will still be helping fans and the Paizo community, albeit in a more abstract manner. He will be using his extensive knowledge of our internal software to help the Tech Team test new code and features that will make our customers and our employees' experience better.

Erik has been with the Customer Service team for three years. It will be impossible to find someone with his same spirit and natural skill for helping people, but I couldn't be happier to see him launching into this new career opportunity.

Sara Marie
Customer Service Manager

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Grand Lodge

6 people marked this as a favorite.
Pathfinder Adventure Path, Rulebook Subscriber

So what is the third dungeon, I mean department, Erik must conquer before he has the three medals required to draw the master sword?

Silver Crusade

2 people marked this as a favorite.

And does he have blonde or pink hair underneath that hat?


2 people marked this as a favorite.

Love the photo (including the reaction from Erik's colleague at the desk)!

Congratulations, Erik!

Dark Archive

1 person marked this as a favorite.

Congrats Erik, also now that we have more tech team I look forward to new web based shines


2 people marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Maps, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Good career path and plan. Also good to see Paizo value the experience and promote up!

Pathfinder ACG Designer

4 people marked this as a favorite.

We have created a . . . comfortable nest for our new victicolleague over in Card-and-Tech Land. Yessss.


Now if only he'd get around to uploading the ALS Ice Bucket Challenge video that he did as Valeros. His co-workers should join in on pestering him to do that :V

Paizo Employee Quality Assurance Axiomite

7 people marked this as a favorite.
Galnörag wrote:
So what is the third dungeon, I mean department, Erik must conquer before he has the three medals required to draw the master sword?

Oh! Is that what those medals were for? I always just grabbed the Power Gauntlets and pulled the sword out of the ground, pedestal and all. The thing only weighed 2 tons at most!

Rysky wrote:
And does he have blonde or pink hair underneath that hat?

It's a secret to everybody!

Dark Archive

Congratulations Erik K.

May you continue to experience joy and success in all your endeavours.

Paizo Employee Chief Technical Officer

7 people marked this as a favorite.
SilentInfinity wrote:
Good career path and plan. Also good to see Paizo value the experience and promote up!

Other Paizo employees who escaped Customer Service include sales associate Cosmo Eisele, managing editor James Sutter, and COO Jeff Alvarez.

Silver Crusade

16 people marked this as a favorite.
Pathfinder Adventure Path Subscriber
Vic Wertz wrote:
SilentInfinity wrote:
Good career path and plan. Also good to see Paizo value the experience and promote up!
Other Paizo employees who escaped Customer Service include sales associate Cosmo Eisele, managing editor James Sutter, and COO Jeff Alvarez.

You have it wrong, Herr Wertz.

Cosmo didn't escape from CustServ.

CustServ escaped from Cosmo.

Lantern Lodge Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

And webstore gninja Liz Courts!

Paizo Employee Customer Service She-Hulk

8 people marked this as a favorite.
-Steve Johnston- wrote:
Love the photo (including the reaction from Erik's colleague at the desk)!

If you had to listen to Erik's puns every day, you would react the same way! :P

Scarab Sages

3 people marked this as a favorite.

Note to self: Force Erik's swashbuckler in next WotR game to do nothing but sit in the corner and test how long it takes to roll 20 20's in a row.

Customer Service Ray of Funshine

4 people marked this as a favorite.
Katina Mathieson wrote:
If you had to listen to Erik's puns every day, you would react the same way! :P

+1 :P

Also, I've been feeling like something was missing from my day...


4 people marked this as a favorite.

Congratulations (again) Erik. Enjoy the shift from algorithm to axiomite. :)


2 people marked this as a favorite.

So, how long until he takes the Test of the Starstone?

Contributor

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Mwangi Inquisitor wrote:
So, how long until he takes the Test of the Starstone?

Right after he collects all six Infinity Stones and places them into the gauntlet. Only then will he have the power to ascend into the Temple of the Starstone and take the Seventh Infinity Gem, Aroden's Star, and become God of Gods.


4 people marked this as a favorite.

Well that! That's one heck of an iconic pose! Looking forward this being illustrated by Mr. Reynolds in a future iconic character or even for an existing iconic character. The table is now open for iconic character suggestions . . . off the bat I could see Valeros with his mug (instead of the gauntlet) with Merisiel doing Erik's colleague's pose :D

Silver Crusade

2 people marked this as a favorite.

Congratulations, Erik!

Shadow Lodge

1 person marked this as a favorite.
Pathfinder Rulebook Subscriber

Congratulations Erik! I'll miss the humor you always managed to slip into your customer service emails. You made having problems almost fun.


Congratulations, Erik! Thanks for all of your help; you will be missed on the front lines.

Scarab Sages

Congrats, Erik! Thanks for kicking ass at customer service!

Grand Lodge

5 people marked this as a favorite.

But Erik, who will my mother-in-law call for help when she wants to buy me a birthday present?

Silver Crusade

2 people marked this as a favorite.
Pathfinder Adventure Path Subscriber
TriOmegaZero wrote:
But Erik, who will my mother-in-law call for help when she wants to buy me a birthday present?

She can call me. I can handle this.

Silver Crusade

1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber

Congratulations Erik! Climb the ladder! Infect Paizo with your tastes in anime!

Dark Archive

Congratulations Erik and thanks for all the help. Have fun with the new job.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder LO Special Edition, PF Special Edition Subscriber

Congratulations Erik. I for one will miss you in customer service. All the best in the new position, and I don't mean the one shown in that picture!


Congratulations, Erik! You are now designated as a Desirable Interdepartmental Resource!

Scarab Sages

Congratulations Erik!!


2 people marked this as a favorite.

The Good
Congratulations Erik ! I love it when a company "promotes" from within. Good business sense, and good for morale.

The Bad
Back in my I/T support days, you would be what we called a "knowledgeable user." Now you will get blamed for everything. The Tech folks can now say "we showed it to Erik, and he was ok with it. Blame him." lol !!!

The Ugly
Cosmo is off the hook!

Webstore Gninja Minion

3 people marked this as a favorite.
Papa-DRB wrote:

The Bad

Back in my I/T support days, you would be what we called a "knowledgeable user." Now you will get blamed for everything. The Tech folks can now say "we showed it to Erik, and he was ok with it. Blame him." lol !!!

Oh we know. >:D

Liberty's Edge

Congratulations, Erik!! I hope that all goes well with the move.


Great job, Eric! Congratulations!

Paizo Employee Quality Assurance Axiomite

3 people marked this as a favorite.

Thanks everyone! I can assure you that I'll still continue my dedication to helping everyone, although it'll be a lot more behind the scenes now. :) With some dedicated resolve the weird quirks that had you contacting Customer Service in the first place will slowly disappear from the website, and as you noted Papa-DRB, I'll be ready should any new ones pop up.

TriOmegaZero wrote:
But Erik, who will my mother-in-law call for help when she wants to buy me a birthday present?

I'm pretty sure Katina and Sharaya have that on lockdown. ;)

Gorbacz wrote:
Congratulations Erik! Climb the ladder! Infect Paizo with your tastes in anime!

It's been an ongoing process Gorbacz! I think the next step is Psychopass to further earn their trust, maybe Puella Magi Madoka as a buffer, and then ultimately Higurashi.

Shadow Lodge

3 people marked this as a favorite.
Erik Keith wrote:
It's been an ongoing process Gorbacz! I think the next step is Psychopass to further earn their trust, maybe Puella Magi Madoka as a buffer, and then ultimately Higurashi.

Usoda!

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