Customer Service Manager
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•Paizo Subscription Products
Adventure Path #98: Turn of the Torrent (Hell’s Rebels 2 of 6)
Campaign Setting: Inner Sea Races
Player Companion: Heroes of the Street
Maps: Map Pack: Forest Dangers
Cards: —
Roleplaying Game: —
Modules: —
Pawns: Giantslayer Pawn Collection
Adventure Card Game: Wrath of the Righteous Deck 5: Herald of the Ivory Labyrinth & associated promotional cards
Adventure Card Game Class Deck: Monk
•Non-Subscription Product by Paizo
Flip-Mat Classics: City Streets
Flip-Mat Classics: Prison
Pathfinder Combat Pad
•Subscription Product by other Publishers
Comics: —
Battles Miniatures: —
Pathfinder Tales: Beyond the Pool of Stars
Pathfinder Legends: Mummy's Mask 1 full-cast audio adventure
•Non-Subscription Product by other Publishers
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•Authorization (Order Spawning) Date: September 3rd
•Begin Shipping Estimate: Tuesday, September 8th
•End Shipping Estimate: September 18th 25th
•Street Date for Paizo Products: September 30th
•Street Date for Pathfinder Legends: September 30th
•Street Date for Pathfinder Tales: October 5th
Please note:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
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Ran out of time here a bit trying to get this up before the weekend. I'll be filling in some stuff on Monday as well as double checking some products and things to make sure they are still planned for September releases.
Is the "Player Companion: Heroes of the Street" really coming out this month? It is the only september product that has not received an update and still has a placeholder cover.
The rest seems to be on track.
Thx Sara Marie.
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Customer Service Manager
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Is the "Player Companion: Heroes of the Street" really coming out this month? It is the only september product that has not received an update and still has a placeholder cover.
The best information I have currently is that Heroes of the Street is on the September schedule. I will see if I can find out anything further about the product updates for that.
Is there a specific release date for Inner Sea Races yet?
Is there a specific release date for Inner Sea Races yet?
I see it listed for September 30th, like the rest of the September releases.
If my subscription could wait until the 18th to ship that would be awesome:-)
Oh that's awesomeness! It should fit together perfectly, you guys are the best! :-)
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We just sent out an update to subscribers who are expecting subscription shipments in the month of September. Below is the text of that in email in case you missed it:
As a Paizo subscriber, you will have received your authorization email for your subscription shipment Thursday, September 3. This month our warehouse is working to ship 12 different new releases to customers, including our latest hardcover Pathfinder Campaign Setting: Inner Sea Races. We wanted to let you know that because of the volume of orders and products shipping this month that we anticipate that shipping may take our team up to a week longer than anticipated, making our "ship-by" target Friday, September 25.
This means that the download included with any (or all) of your subscription items may not be accessible until later in our estimated shipping window. We wanted to give you advance notice because we know that many of our subscribers are excited to see the new content headed their way as soon as possible.
If you have not received your shipment email notifying you that your downloads are available, or that your package(s) have shipped by Friday, September 25, please contact us through the Customer Service forum on paizo.com, our email at customer.service@paizo.com, or by telephone at (425) 250-0800. Any further updates regarding September subscription shipments can be found in the September 2015 New Release Shipping Thread on paizo.com.
Thank you for your continued support as a Paizo subscriber!
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Yes, all of the Paizo releases will be September 30th.
Thanks. I wasn't aware that it had been pushed back! (Since it was originally on the schedule for early September, hence my eagerness.)
That was not a pushback -- "Early September" was the estimated "Begin shipping" date and has not changed. The street date for all Paizo products is usually the last Wednesday of the month.
The release date of the August releases did get pushed back, from the last Wednesday in August to the first Wednesday in September.
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Customer Service Manager
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We've printed a ton of the bulk labels and the front shipping desk is packing and taping up orders at a good clip. DrSwordoplis, when the label is printed and the order is charged either for the bulk shipping we do during subscriptions or the individual orders going through the shipping desk, the PDF where applicable is granted. I would be sincerely surprised if more than a handful of people have their hands on the physical books yet.
Does the warehouse still ship during the weekend?
Never mind, got that question answered already.
That makes me envious. :)
I doubt if he already got it, my guess is they were referring to Adam answering no a little ways up thread.
No, I haven't gotten it yet but my question was answered else were.
I see.
As a checkpoint for anyone tracking the shipping notices, I just got my PDF (and presumably the associated shipping notice -- I won't be able to check that for a few hours) for my Adventure Path subscription, and this order had a lot of other stuff in it -- so they are far enough along with the shipping that they have at least started boxing up the more complicated orders.
I got my notification last Friday, the estimated end shipping date is this Friday. The order things ship in isn't based on order complexity (although that may be one factor of it), so unfortunately that isn't a good indicator of when something may finally ship.
Got mine in the mail Friday, but it's really simple.
Got the first half of my order weeks ago (heavy stuff). Still waiting on the second half to ship. (-_-) *sigh*
As I understand it, Paizo intentionally don't always start at the simple orders and then go through to the complicated ones (if they did that, they'd effectively be providing a disincentive to subscribers adding extra subscriptions or other goodies). My orders are generally complicated and there hasn't seemed to be any rhyme nor reason to where I sit in the queue over the years.
The one exception I've found is longstanding preorders from third parties. I try to remember to never batch those "to ship with my subscriptions" as they inevitably mess things around for me - it seems to me that the software gets confused regularly by that situation and I've had several orders languish for a few weeks waiting on a book from another publisher which has recently become available.
I haven't actually got anything yet, but it's all in the "Mail Innovations" black hole somewhere, as of yesterday when the main shipment package was thrown in there.
By "complicated" I was not referring to multiple subscriptions but to subscription orders combined with a large number of non-subscription orders -- which is what my shipment for this month is because I took big advantage of the summer sale last month. There were enough items in my order that I can be fairly sure that it was unique in what it contained.
I am sure that any combination of multiple subscriptions would be common to numerous orders -- and I think I do recall seeing that they tend to do the subscription "batches" ahead of the custom orders.
Anything after this Friday would make them late with the shipping, according to the edited version of the first message in this thread.