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Humble Bundle FAQ

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Customer Service Representative
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Humble Bundle FAQ:

Q: Does the cost of the Humble Bundle cover shipping charges for physical products?
A: No, your Humble Bundle cost DOES NOT include shipping fees for the physical book, which will be calculated when you redeem your code on Paizo.com.

Estimated Domestic shipping: $11-17
Estimated International shipping: $30-45

*Shipping and handling ranges provided are estimates based on the average costs to a variety of regions. Shipping and handling costs for some locations may be outside the estimated range.

Q: What about taxes or customs fees?
A: You may be responsible for additional import costs, customs fees, or taxes, depending on your location. Some locations may have VAT or sales tax calculated and applied along with shipping & handling through paizo.com, while others may have to work with their local post office to remit payment.

Q: What physical products are included in this Humble Bundle?
A: The physical item in this Humble Bundle is Pathfinder Guns & Gears

Q: Who do I contact about a return/refund?
A: Refunds are done through and at the discretion of Humble Bundle. More information regarding Humble Bundle returns/refunds can be found here.

Q: I'm a subscriber and would like to have my book shipped with my next subscription order to save on shipping, can I do that?
A: Unfortunately, no. These are packaged and shipped separate from subscriptions and regular orders.

Q: How much of my purchase goes to charity?
A: By default, 5% of your contribution is given to charity, but you can adjust that percentage by clicking the line that says, "Choose where your money goes". You'll be given sliders that allows you to allocate how your donation is divided up. More information is detailed on Humble Bundle here.

Q: I never received my Foundry codes. What can I do?
A: Return to your Humble Bundle account page and refresh your downloads. You'll see the codes show up in there. Redeem those codes on Foundry using the link at the bottom of the code.

Q: My code isn't working!
A: If you receive an error message about your code being invalid, please email customer service at customer.service@paizo.com and include your Humble Bundle code, as well as your order number (if applicable).

Q: Does my HB code expire? A: Yes. This code will be good through October 21, 2024.

Q: How do I redeem my Humble Bundle codes for Paizo products?
A: See below.

Humble Bundle: How to Redeem Codes
1. Sign in to your Paizo.com account (if you’d don’t have an account, you can set up a free one by clicking ‘Sign In’ in the top-right corner).
2. Go to your Account Page and scroll down to the ‘Partner Redemptions’ section and click the ‘Redeem Codes’ button. Alternatively, you can click here.
3. Enter the 16-digit alphanumeric code key in the box and click ‘Redeem’.
4a. Digital products are redeemed immediately and can be downloaded from your Digital Content on Paizo.com here.
4b. Physical products will prompt you to input a shipping address and payment method (to pay the cost of shipping). If you run into problems during this step, please contact Paizo Customer Service at customer.service@paizo.com.
Horizon Hunters

Is it possible to get the top tier so I only get the PDFs, and not include the physical item to donate it to one of the charities, just not to incur me shipping fees? Would that be possible when I claim the digital products using the code on your website?

I already own the Beginner Box.
Is there any way to get another item from the Paizo store instead?
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I've redeemed my codes and everything is available for me to download EXCEPT the Starfinder Core Rulebook, is there somewhere else I need to look for that?
Customer Service Representative

Thank you everyone for letting us know about the missing Starfinder CRB from your HB redemptions. So sorry about that! We've added the file to the accounts of anyone who was missing the PDF. You can now find the download link in your Digital Assets. If you aren't seeing the PDF and you should have it please email Customer Service at customer.service@paizo.com.

14 people marked this as a favorite.

I can't see a way to redeem the physical beginners box on "https://paizo.com/paizo/account/redemptions"
How do I go about redeeming it? the instructions say to scroll down past all the digital assets (which all seem to be there), but there's nothing below them...

Hello,

I have the same issues as Maskan. There seems to be no way to redeem the physical beginner's box as detailed by the included instructions.

Hello!
I'm having the same issue as Maskan Rill and AnnoUltima. I cannot find the physical beginner's box listed anywhere in my profile.
What should I do?

Hello, I am also having the issue where I can't access the physical beginner's box.
Maskan Rill wrote:

I can't see a way to redeem the physical beginners box on "https://paizo.com/paizo/account/redemptions"

How do I go about redeeming it? the instructions say to scroll down past all the digital assets (which all seem to be there), but there's nothing below them...

Same, waiting for your kind reply... and very eager to have the box :)

Yes... I need to increase my collection of unused RPG books...

The question also remains if there's anything that can be done for people who already own the box.
Customer Service Representative
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Thank you very much for making us aware of this issue. We are working with our tech team to determine why you cannot add the Pathfinder Beginner Box to your order. As soon as we have more information, we will update you so that we can help finalize your Humble Bundle purchases. Also, if you already own the Beginner Box and don't have a need for a second copy, you can choose to not have the physical box ship. Please let us know if you need us to cancel an order for you. You can also choose to have it shipped to a friend or community organization as a gift.
1 person marked this as a favorite.
Maskan Rill wrote:

I can't see a way to redeem the physical beginners box on "https://paizo.com/paizo/account/redemptions"

How do I go about redeeming it? the instructions say to scroll down past all the digital assets (which all seem to be there), but there's nothing below them...

I am reassured to see I am not the only one with this problem, and I also eagerly wait for the resolution of this issue. Thank you to Keith Greer for directing me here so I can see when an update is posted.

Maskan Rill wrote:

I can't see a way to redeem the physical beginners box on "https://paizo.com/paizo/account/redemptions"

How do I go about redeeming it? the instructions say to scroll down past all the digital assets (which all seem to be there), but there's nothing below them...

Happy so see someone else has said something about this, so I know I'm not just looking in the wrong place.

I am also unable to redeem my physical copy of the Beginners box as the option is simply not there under my redeemed codes.
Pathfinder Adventure Path, PF Special Edition Subscriber

Yeah, no luck for me, either. Not sure what the issue is, but waiting to see the resolution.
1 person marked this as a favorite.

I'm also unable to redeem my physical copy of the Beginners box.
Logan Harper She/Her wrote:
Thank you very much for making us aware of this issue. We are working with our tech team to determine why you cannot add the Pathfinder Beginner Box to your order. As soon as we have more information, we will update you so that we can help finalize your Humble Bundle purchases. Also, if you already own the Beginner Box and don't have a need for a second copy, you can choose to not have the physical box ship. Please let us know if you need us to cancel an order for you. You can also choose to have it shipped to a friend or community organization as a gift.

I also have the issue of not being able to redeem my physical copy of the beginner's box. I realize this is a known issue, just want to make sure my username is on the list.

I also have the issue wherein I am not able to redeem my physical box. It says I redeemed "1 Product" but it only shows my digital purchases and downloads.
Horizon Hunters

looks like the physical content issue has lasted for 5 days

Sadly, I am having the same problem as well.
Logan Harper She/Her wrote:
Thank you very much for making us aware of this issue. We are working with our tech team to determine why you cannot add the Pathfinder Beginner Box to your order. As soon as we have more information, we will update you so that we can help finalize your Humble Bundle purchases. Also, if you already own the Beginner Box and don't have a need for a second copy, you can choose to not have the physical box ship. Please let us know if you need us to cancel an order for you. You can also choose to have it shipped to a friend or community organization as a gift.

Having the same issue, no physical content option available. Glad to see it is being looked into though! Hopefully the issue is fixed soon.

Also cant find physical order, but alas at the same time I see my SF bb never shipped so I at least got that lol

Hi, I am also not able to redeem my physical box.

Just adding my name to the list. Might be nice to post some notice on the site so new purchasers are aware of this.

Hello,

I also am not able to redeem my physical box.

Hello
Have to add my name to the list as unable to redeem my physical box.

Same problem here as everyone else seems to be having, nothing on the redemptions page indicates that I can redeem the physical box

Please add me to the list as well.

Joining the 'no shipping' club. I cannot redeem the physical Beginner's box either.

I have the same issue about not finding the checkout menu for the included physical item.

I am also unable to redeem the physical Beginner's box.

I'm adding my name to the "unable to redeem physical Beginner's Box" list as well, as this seems to be the place to do it. Thanks!

Adding my name to the list :(
Maskan Rill wrote:

I can't see a way to redeem the physical beginners box on "https://paizo.com/paizo/account/redemptions"

How do I go about redeeming it? the instructions say to scroll down past all the digital assets (which all seem to be there), but there's nothing below them...

I am having the same issue.

Logan Harper She/Her wrote:
Thank you very much for making us aware of this issue. We are working with our tech team to determine why you cannot add the Pathfinder Beginner Box to your order. As soon as we have more information, we will update you so that we can help finalize your Humble Bundle purchases. Also, if you already own the Beginner Box and don't have a need for a second copy, you can choose to not have the physical box ship. Please let us know if you need us to cancel an order for you. You can also choose to have it shipped to a friend or community organization as a gift.

I am also unable to redeem the physical beginner's box from my Humble Bundle purchase, unfortunately.

Logan Harper She/Her wrote:
Thank you very much for making us aware of this issue. We are working with our tech team to determine why you cannot add the Pathfinder Beginner Box to your order. As soon as we have more information, we will update you so that we can help finalize your Humble Bundle purchases. Also, if you already own the Beginner Box and don't have a need for a second copy, you can choose to not have the physical box ship. Please let us know if you need us to cancel an order for you. You can also choose to have it shipped to a friend or community organization as a gift.

Adding my name to the list of people that are having this issue.

I have the same issue

I purchased the bundle and got all the redemption codes too. It says i have redeemed 1 products in My Partner Redemptions, but i haven't been able to pay for the shipping or anything.

Just here to also state I've been experiencing the same problem with the physical beginner box with humble bundle not showing up.

Already reported to CS, but here is where i am confused…on one hand you say its a technical issue. I was fine with that a week ago. On facebook, its a shortage. Which is it? Being a new customer, except for a prior bundle which i haven’t even started to peruse, because i was wating for a physical starter type set, i am a little put off…but what i want to be is awed and amazed.
Selkieprincess wrote:
Already reported to CS, but here is where i am confused…on one hand you say its a technical issue. I was fine with that a week ago. On facebook, its a shortage. Which is it? Being a new customer, except for a prior bundle which i haven’t even started to peruse, because i was wating for a physical starter type set, i am a little put off…but what i want to be is awed and amazed.

I did notice that the starter box was out of stock on the main page when I looked a week ago...

I hoped it was due to being kept for the obvious massive demand from Humble Bundle but I'd be very disappointed if the demand hadn't been considered and they truely are out of stock.

I might even be tempted to ask for free shipping :)

Let me just say, that if it IS a shortage, I am MORE THAN HAPPY to wait with it on back-order. Just let me order it and fill it when you can...
Maskan Rill wrote:
Let me just say, that if it IS a shortage, I am MORE THAN HAPPY to wait with it on back-order. Just let me order it and fill it when you can...

For Truth. I am honestly fine, either way, but with updates…updates and clarification are always good, even if delayed by ye ol’ holidays. :)

+1 same issue
Selkieprincess wrote:
Maskan Rill wrote:
Let me just say, that if it IS a shortage, I am MORE THAN HAPPY to wait with it on back-order. Just let me order it and fill it when you can...
For Truth. I am honestly fine, either way, but with updates…updates and clarification are always good, even if delayed by ye ol’ holidays. :)

Agreed with this completely. I don't mind waiting, I just want to know the status of what is going on.

#1 Is there a JPG version of the 'Pathfinder Flip-Mat Classics: Forest'?
All of the other maps unlocked by the bundle seem to have JPG&PDF versions, yet this one only has PDF.

#2 Is there a possibilty to obtain a All-In-One landscape/portrait version of the GM screen, similar to the advanced GM screen I already own?

Thanks in advance, greetings from Germany and happy holidays to everybody, whichever holiday apply to you

Also adding my name to the list of people who cannot get their physical box. Funny thing, I had the same issue back in 2016 with the 1E humble bundle.

Same problem with me.
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