Customer Service & Community Manager
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PaizoCon 2020 Cancelled
Due to the ongoing COVID-19 pandemic, Paizo has made the decision to cancel PaizoCon 2020. We look forward to this celebration with our gaming community every year, and while it’s hard to cancel an event like this, we feel this is the best course of action given the global situation.
The Seattle Airport Doubletree by Hilton will cancel all PaizoCon 2020 room reservations en masse. If you have follow up questions regarding your hotel reservation, please contact the hotel.
We’re looking into some options for things we might be able to do digitally over Memorial Day weekend that would still allow us to connect with our fans. With the rapid changes occurring both locally and globally, we have not yet come to any conclusions on the feasibility of providing digital content. Once we make a determination, we will let you know.
There’s also likely to be some questions about what this means for 2021. We’re doing our best to adapt to these challenging times, and we’ll update folks when we have more details for next year’s PaizoCon, May 28th-31st, 2021. For fans who plan to attend next year’s convention and choose to push their 2020 4-day Badge forward to 2021, we’ll have an enhanced swag bag at the show to express our appreciation. We know that many in our community are facing uncertainties with their future plans and may not yet know if they will be able to attend next year’s PaizoCon. There’s no pressure to make a decision about what to do with your badge: all 2020 PaizoCon badges and preview banquet tickets that have been issued will automatically work for PaizoCon 2021. If you determine that you need to return a badge or a banquet ticket, just follow the instructions below for requesting a refund.
If you would prefer to receive a refund for a purchased PaizoCon 2020 badge or Preview Banquet ticket, please review the following instructions to process your return:
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Refunding PaizoCon 2020 Badges or Preview Banquet tickets if you do not want to push them forward to PaizoCon 2021:
If the Badge or Banquet ticket is currently on the account of the purchaser:
- -Email customer.service@paizo.com and let us know if you would like your refund applied to the payment method used on the order or as store credit.
- -Provide the order number when possible.
If the Badge or Preview Banquet ticket has been transferred and is no longer on the account of the purchaser:
- -The recipient of the badge or ticket can transfer the item(s) back to the account of the purchaser.
- -If the recipient is having difficulties with transferring the badge back to the purchaser, they can contact customer.service@paizo.com for assistance.
- -We cannot initiate transfers for badges or tickets unless the account that currently has possession of the badge or ticket requests it directly.
- -Once the badge or banquet ticket has been transferred back to the purchaser, the purchaser can contact customer service and request a refund.
- -Be sure to include if the refund should be applied to the payment method or as store credit.
If you are the recipient of a transferred badge or preview banquet ticket purchased on paizo.com, and you would like a refund applied to your account:
- -If eligible for a refund, transferred badges or banquet tickets will be refunded as store credit to your paizo.com account in the original purchase amount.
- -Contact customer.service@paizo.com to request the refund.
If you have additional questions or concerns, just let us know at customer.service@paizo.com.
^Also did not receive the email; checked Spam and everywhere else.
*edit* Not a volunteer, just a Regular Joe.
Premier Event Coordinator
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Please note that the emails being sent out by Paizo to badge holders does not include volunteers getting their badge through the OPF. We had not processed those yet so Paizo does not know who you are. We will be sending a cancellation notice out to our volunteers very soon.
If Paizo approves the enhanced swag bag to our volunteers from this year, the OPF will provide them a roster of names. However, that is yet to be approved. We will update our volunteers when we have more information
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Customer Service & Community Manager
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I didn't get it... since I intend to roll it forward, it probably doesn't matter for me, but FYI... not received. (and I checked spam)We just sent the email out to badge and banquet ticket holders.
Odd, your account shows it was sent 03/27/20 10:56 AM.
I'll have the tech team take a look at this thread and see if they can shed any insight into the issue.
In the meantime, here's the text:
We hope to see you next year!
Due to the ongoing COVID-19 pandemic, Paizo has made the decision to cancel PaizoCon 2020. We look forward to this celebration with our gaming community every year, and while it's hard to cancel an event like this, we feel this is the best course of action given the global situation.
The Seattle Airport Doubletree by Hilton will cancel all PaizoCon 2020 room reservations en masse. If you have follow up questions regarding your hotel reservation, please contact the hotel.
We're looking into some options for things we might be able to do digitally over Memorial Day weekend that would still allow us to connect with our fans. With the rapid changes occurring both locally and globally, we have not yet come to any conclusions on the feasibility of providing digital content. Once we make a determination, we will let you know.
There's also likely to be some questions about what this means for 2021. We're doing our best to adapt to these challenging times, and we'll update folks when we have more details for next year's PaizoCon: May 28th-31st, 2021. For fans who plan to attend next year's convention and choose to push their 2020 4-day Badge forward to 2021, we’ll have an enhanced swag bag at the show to express our appreciation. We know that many in our community are facing uncertainties with their future plans and may not yet know if they will be able to attend next year's PaizoCon. There's no pressure to make a decision about what to do with your badge; all 2020 PaizoCon badges and preview banquet tickets that have been issued will automatically work for PaizoCon 2021. If you determine that you need to return a badge or a banquet ticket, just follow the instructions below for requesting a refund.
If you would prefer to receive a refund for a purchased PaizoCon 2020 badge or Preview Banquet ticket, please review the following instructions to process your return:
Refunding PaizoCon 2020 Badges or Preview Banquet tickets if you do not want to push them forward to PaizoCon 2021:
Please note, once we have processed a request for a refund for a badge or banquet ticket, we cannot reinstate the order at a later time.
If the Badge or Banquet ticket is currently on the account of the purchaser:
Email customer.service@paizo.com and let us know if you would like your refund applied to the payment method used on the order or as store credit.
Provide the order number when possible.
If the Badge or Preview Banquet ticket has been transferred and is no longer on the account of the purchaser:
The recipient of the badge or ticket can transfer the item(s) back to the account of the purchaser.
If the recipient is having difficulties with transferring the badge back to the purchaser, they can contact customer.service@paizo.com for assistance.
We cannot initiate transfers for badges or tickets unless the account that currently has possession of the badge or ticket requests it directly.
Once the badge or banquet ticket has been transferred back to the purchaser, the purchaser can contact customer service and request a refund.
Be sure to include if the refund should be applied to the payment method or as store credit.
If you are the recipient of a transferred badge or preview banquet ticket purchased on paizo.com, and you would like a refund applied to your account:
If eligible for a refund, transferred badges or banquet tickets will be refunded as store credit to your paizo.com account in the original purchase amount. Contact customer.service@paizo.com to request the refund.
If you have additional questions or concerns, just let us know at customer.service@paizo.com.
Thank you to all our fans and community members who support Paizo. We'll miss seeing you at PaizoCon 2020, and hope to see you in 2021!
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Asking this question here, because others might have the same question:
I do not expect to be able to go to PaizoCon in 2021 because I am already aware of other commitments at that time. Can the credit for my PaizoCon badge & banquet ticket be carried over for a future year beyond 2021 instead of getting a refund? (I would not expect a swag bag beyond 2021, since that is presumably a one-time offer.)
I understand that refunding a bunch of people’s PaizoCon money could be a financial strain for the company, so my preference would be to roll it forward.
Edit: Also, I didn’t get an email either, but have been watching the boards regularly.
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I’ve followed / been a fan of Paizo for well over a decade, and I’ve never heard of it, so this would not appear to be the caseabbreviations and acronymsTo be fair, OPF is a common acronym within the scope of people who follow Paizo
Ah. Familiar with the concept: I got a comped badge from Magpie Games for running three events for them at PAX Unplugged last December.
But I've never heard of the "Organized Play Foundation" either by name or acronym, and I've been on these boards since 2011. (Of course, I don't really do organized play...)
Also: I did not receive the email message, either. It's not in my spam folder.
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I've DMed nearly a hundred tables in Pathfinder Society and have never seen either OPF or Organized Play Foundation before, so yeah.
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I searched to double-check, I really wasn't looking out for it as we had already decided to carry over our tickets, but I also did not receive the email. There may be a bug in the system.
Did get a message from Paizo.
Have NOT gotten a message from the hotel indicating the room block/reservation has been cancelled.
I cancelled my DoubleTree reservation the day Paizo announced PaizoCon's cancellation. I got two cancellation notices from Hilton... which I assume were the one I initiated and the one they initiated.
I still haven't gotten a notice from Paizo or the hotel.
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I have decided not to let PaizoCon die. A group of us up north are having a mini PaizoCon on that weekend to keep it in our hearts! I am hoping it won't have to be virtual but oh well we are OK with that too.
Anyone else sad they wont be going to PaizoCon and have something to fill that timespot?
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*barges in*
....
Gorbacz gets drunk!
Could you at least have waited until the party starts? ;-)