As a VA, should I have the new Society Scenarios already? Gencon 2018 edition


Customer Service

Sovereign Court

Should I have gotten the PDFs for the August scenarios added to my account as a VA already? I did not get the SFS or PFS scenarios yet.

No hurry, I know you guys are busy with Gencon.

Paizo Employee Customer Service Representative

Hello The Masked Ferret,

I have not yet heard if the process for granting to VAs has been taken care of yet. Can you give me a few of the scenarios you are expecting and I can inquire on when these might be granted? Thank you!


Same here, I did not receive anything yet.

For PFS I am looking at 10-01, 10-02 and 10-03. What strikes me as odd is that these scenarios are available for purchase, that means they should have been added to the digital assets of Venture Officers.


I'm a VA who doesn't have these added to my account yet too.


Bumping this because I need it to GM a 2nd table of 10-02 on Monday night (1800 EDT) so I'll need it by 1200 EDT (0900 PDT).


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I'm not a VA, but I am a subscriber who's also curious about when the latest two scenarios will actually unlock. It's odd to think that if I *weren't* a subscriber I'd have had them days ago.

Sovereign Court

SFS 01-20 and 01-21 are also missing.


These treads also deal with the same issue:

Scenario Order
Starfinder Society August pdfs not available?
Subscription & Availaibility of Starfinder Society Roleplaying Guild Scenarios

I have made a post in these threads to link them here so that customer service can deal with multiple threads in one go.


One odd thing is that I got access to the latest Pathfinder ACG download on Friday. I don't play ACG, so naturally that's the one that goes off without a hitch. :-)

Sovereign Court

There was a database issue with the July mods that made them not automatically go to Vas. These files probably have the same issue.


Bump. As I wrote above, I need it now to prepare to run it tonight.


I called customer service and Sam said that she's tracking the issue to see how widespread it is. Apparently some people got the scenarios, but not everyone.

I have run out of time. I have other things to do before I go to the store, and cannot prepare 10-02 for tonight. I'm retired and paying $5 because someone didn't do their job is not an option.


Thank you for getting back to us Scott. I hope you are able to run another scenario tonight for your players and that you will still have fun.

Paizo Employee Customer Service Representative

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Hello All!

I'm sorry this has been so hectic for you all. I had been seeing this thread, but unfortunately I needed input from other areas of the company in order to figure out how to best resolve this issue! As 3 Customer Service Reps were the only people in the office through the entirety of the weekend and we have minimal staffing resources during GenCon, I did not have the resources to track down how our VAs had been missed.

What we have decided to do at this point is I will be spending some time tracking down the threads which contain people who are having this issue and granting the PDFs manually. This is obviously not the most ideal solution, as I can only grant to those who have informed me they are missing the products, and this process will take some time.

I have granted all of the missing scenarios to Scott, The Masked Ferret, and Magabeus. To John, and other subscription holders, I will look into your situation next!

I want to thank all of your for your patience. We are still a team of 3 today, but we are going to give you the best support we can!

Edit: Magabeus, your links to the other threads is very helpful for my current method, so thank you for that!

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

If some of us (like me ;) don’t have a thread going, is it safe to assume that there’s a plan to “re-run the script” to generate orders for everyone. I don’t have an immediate event to support, so not in a rush, but would like to be sure I don’t miss out.


Thank you Sam for solving Scott’s issue by adding the scenarios by hand. I understand this is not the easiest solution for you guys, especially with Gencon eating into resources. I am glad I could be of assistance.

Paizo Employee Customer Service Representative

Hello Ionejedi,

Yes, I will be asking for a more automatic process or otherwise complete list of those who are missing the PDF, but this cannot be accomplished until the staff who can be consulted about this have returned. Letting us know who you are here will give me some accounts to check back on once we have done so to ensure that we were as thorough as possible.


Starfinder Superscriber

Popping in as well. Just a normal subscriber, and missing the sfs scenarios as well.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

Thanks, Sam. I’m happy to be a guinea pig if it helps out ;)

Silver Crusade

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Society Subscriber

I am a subscriber to both PFS and SFS scenarios. I did not have an order generated for the scenarios released at GenCon (Aug releases).

The Exchange

Pathfinder Battles Case Subscriber; Starfinder Charter Superscriber

Thanks for your hard work Sam! I am a Starfinder superscriber missing SFS 1-20 (I have 1-21 as I GM'd it at Gen Con.)

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Adventure, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

I am a VA amd missing mine. Not in a rush...

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello All!

We are currently setting up to run the granting of these items to VAs. Once it is done I will check on some of your accounts to ensure that it has granted correctly.

To subscribers: It is a different system to grant subscription items. We are currently looking into when this can be accomplished. Thank you for your patience and I will update this thread when it has been taken care of.

I want to thank you all for organizing so well and being patient while we have been figuring out what is going on. It seems the release being timed all too well with GenCon may have caused the initial oversight and is not helping with resolving it. You guys are great!

Sovereign Court

@Sam,

Thank you for your hard work and dedication, and a double thank you for manually granting me the scenarios. It was my intention just to bring it to CS's attention, as i know Gencon is insane for you guys. It was probably the same database glitch that happened July 26th. I hope things get easier soon!

Glen

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello Everyone,

We have run the process which should have granted the scenarios to all VAs. If you are a VA, please let us know if this has not been granted to you yet.

Subscribers, due to the differences in how the orders are created for you, we will need some assistance setting up this process for granting from those returning from GenCon tomorrow. Thank you for your continued patience.


@Sam
Thank you for resolving this issue and then following up to make sure it will be truly resolved for everyone. As someone with four decades of experience designing, developing and maintaining systems, I know you were caught in the middle without proper support. I think management understaffed the home office during GenCon after allowing untested changes to the scenario release process to be committed to the release branch.

@Magabeus,
Thanks for your concern. I was going to be the 2nd GM for the scenario if all 8 players that signed up showed up. As I wrote at 3pm, I had a hard stop at 3pm, so I could not GM. I really needed the scenario by noon in order to prepare.


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Thanks! I know all too well how much chaos GenCon can unleash.


Pathfinder Starfinder Society Subscriber

Hello,
Standard SFS subscriber here. I am also missing the August PDF's

Paizo Employee Customer Service Representative

Hello All,

Here is a more specific timeline for the granting of scenarios for subscription holders:

We are expecting the Society Scenarios to be granted for subscribers on Wednesday or Thursday, so weekend gamers should have access to the scenarios. This is when we will have the people in the office we need to run the granting report. Thank you for your patience!

Acquisitives

Thanks for your (and others) work on resolving this Sam.

I'm a SFS and PFS subscriber and as yet I'm not seeing my items. I will check back tomorrow.

Paizo Employee Customer Service Representative

Hey folks,

Thanks for your patience with this! We're currently running the report which should generate orders. I'm hoping to start the fulfillment report before I go home this evening, but it'll depend on how quickly things go. I'll try to keep everybody up to date here.

Thanks!

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Welp, the report to generate the orders is taking longer than expected, which probably should have been expected. :-/ I'm going to let it run, and then hit the big button to fulfill them when I get in tomorrow morning. I believe a lot of the Starfinder scenarios are fulfilling automatically, but that second report is the one that should go through all of them.

Sorry for the delay, but we'll get things movin' as quickly as we can in the morning. Thanks, and have a great evening!

Paizo Employee Customer Service Representative

The report has been run, and most folks should now have their PDFs! I did a search and found some stragglers, but I'll be fixing those manually. Thanks for your patience, everyone!


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

#1-20 and #1-21 still haven't unlocked for me. Specifically, they say "Will be added to your My Downloads Page immediately upon purchase of ["9" or "Sorrow" respectively]." The Ongoing Subscription page says the same thing.

Paizo Employee Customer Service Representative

Hello John Mangrum,

Thank you for letting us know that the scenarios were not appearing for you. I have given them a poke and they should now have processed correctly for you. Please let me know if you experience any continued difficulty viewing the scenarios. Thank you!


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Huzzah!

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