April 2018 New Release Shipping Thread


Customer Service

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Paizo Employee Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in April

•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #129: The Twilight Child (War for the Crown #3 of 6)
•Pathfinder Campaign Setting: Nidal, Land of Shadows
•Pathfinder Player Companion: —
•Pathfinder Maps: —
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: —
•Adventure Card Game: Ultimate Magic Add-On Deck
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: The Thirteenth Gate (AP #5 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: —

•Non-subscription Paizo Products•
Ultimate Magic (OGL) Pocket Edition
Bestiary 4 (PFRPG) Pocket Edition
Flip-Mat Classics: Darklands

•Subscription Product by other Publishers•
•Comics: —
•Battles: Jungle of Despair + Hydra Case Incentive
•Legends: —

•Non-subscription Product by other Publishers•
•Miniatures: —

•Authorization (Order Spawning) Date: Thursday, April 5th
•Begin Shipping Estimate: Monday, April 9th Most shipping started about a week late because of tech issues with shipping
•End Shipping Estimate: Friday, April 20th Monday, April 23rd or Tuesday, April 24th Friday, April 27th
•Street Date for Paizo Products: Wednesday, April 25th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Paizo Employee Customer Service Manager

We are awaiting the arrival of one or more of the March products. The order creation date may be pushed back. I will update again if they arrive or if we need to push the order creation back.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

Quick question, it appears my sub wil only ship ups worldwide at $210. Is there a; alternative cheaper method for the shipment? The high cost im assuming is due to jungle of despair?


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Yeah, the system wants to break my subscription into two packages, with 10.90 in shipping, which is not how it usually does it. :-)


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Wow, only four items this month.

EDIT: OK, plus the comics from my sidecart. I guess I'll change from UPS to standard shipping for this month.


I'm getting only the Starfinder AP and Pathfinder AP volumes this month, and UPS International wants to charge me at over $100 for this. Can someone please confirm if this is intentional? If so, I may need to look at a different shipping option, because that's beyond craziness.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I was at $64 for UPS for the four items which is about what it usually is, but I'm going for the longer delivery time for $21 this month (to Germany).

Paizo Employee Customer Service Manager

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It appears the products have cleared customs and we expect to create orders as estimated. The tech team is looking at the shipping issues as their top priority.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I'm a little puzzled by all these shipping comments. I haven't gotten an authorisation email yet (and wouldn't have expected one). Can I ask where people are getting their shipping amounts from?


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Never mind. I'm a moron. I suddenly remembered "My subscriptions".
(Though, for the record, I've never trusted that page anyway).


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

When you have to plan your finances ahead of time it's quite handy. :-)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Yeah, I pretty much guarantee it's going to be valueless in my case because I always have a dozen or so things in my sidecart (which all count as 'shipping next month' even though many of them sit there for months before getting cancelled).

As shipping costs creep up, cashflow management becomes ever more of an issue. :(

I really recommend the 'buy yourself a weekly gift voucher' approach to smooth out expenses. Especially if you know there's something big on the horizon. I did that when the RotRL minis came out and when they finally shipped they seemed surprisingly cheap.


Steve Geddes wrote:
I really recommend the 'buy yourself a weekly gift voucher' approach to smooth out expenses. Especially if you know there's something big on the horizon. I did that when the RotRL minis came out and when they finally shipped they seemed surprisingly cheap.

This is what I do, and it absolutely helps a tonne to smooth my finances out.

Except in cases where the shipping is literally almost 300% the cost of the product itself - whilst I know I’m in Australia and thus should be expecting to pay through the nose for anything that is being shipped here, that sort of price difference is a little over the top even by my standards :(

Funnily enough, when I was messing around with the different shipping options, the cost of USPS Priority shipping for the two AP volumes is about what I would expect the cost of UPS International to be (about $67, for the record) so I really am beginning to doubt that this is an isolated occurance, and just a general increase in the cost of shipping. I hope not, but the doubt is now there.

Paizo Employee Customer Service Manager

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We will not be creating the orders (authing) until the shipping issues are fixed.

Paizo Employee Customer Service Representative

Hey folks, we believe the shipping issues have been resolved, so we are going to start preparing to generate subscription orders. I'll be keeping this thread updated if there are any changes.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

So itscorrect then when I’m seeing the shipping for my sub at $210? Ups only?

Paizo Employee Customer Service Representative

Hi Cat-thulhu,

It's hard to tell since we haven't actually generated the order yet, so it could just be that the My Subscriptions page is being stubborn. However, it could be partially because of the miniatures.

I took a look into your last Battles order, and it seems that was only able to go UPS International for ~$156. That subscription order (#4517588) didn't include other items like this upcoming one, so that may be another factor. I'll make sure to check in on your order once it's been generated to see if it looks correct or if there are still issues.

Please don't hesitate to let me know if you see anything out of place in the meantime!

Paizo Employee Customer Service Representative

p.s. we have not quite started the order generation process just yet as we're waiting on a few more things. Should be soon!


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*Nervously suppresses his unluck aura in anticipation*

Paizo Employee Customer Service Representative

After doing a couple test batches, we've determined that the auth is ready to be set loose! Orders should be generating over this evening and possibly into tomorrow morning.

Please feel free to look over your order confirmation emails to verify that everything is correct and let us know in this thread if there are any questions or concerns. Thanks!


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

You seem to have solved the issue of the high cost of shipping. My pre-shipping subscription email (order# 4815678) shows it going USPS Priority Mail for $0.00.

I figured I’d mention it just in case that’s an error. :)

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Well, my order of Campaign Setting Nidal, AP #129, Comic Spiral of Bones #1 and SAP #5 comes with shipping of $18.30 which seems okay.

But hey, maybe I'm paying Steves shipping with my Pathfinder Playtest Preorder that has no items but a Total of $26.46? (Order #4787442)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Thanks, Franz. I may add a few things...


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Thanks! Everything is exactly as it should be.

That said, if you want to charge Franz for my shipping* I'd be amenable to that.

*Don't worry Franz, it's less than five bucks, you'll hardly notice. :-)

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber
Katina Davis wrote:

Hi Cat-thulhu,

It's hard to tell since we haven't actually generated the order yet, so it could just be that the My Subscriptions page is being stubborn. However, it could be partially because of the miniatures.

I took a look into your last Battles order, and it seems that was only able to go UPS International for ~$156. That subscription order (#4517588) didn't include other items like this upcoming one, so that may be another factor. I'll make sure to check in on your order once it's been generated to see if it looks correct or if there are still issues.

Please don't hesitate to let me know if you see anything out of place in the meantime!

See this is why you are such a beloved company. Thanks Katina. Its gone to auth as $100 as cheapest method possible. Ive started a new thread since im happt to pay 156 or so if it means faster and safer delivery, just shocked at the cost that appeared, which i realise is us post not you guys of course.

Paizo Employee Customer Service Representative

Steve Geddes wrote:

You seem to have solved the issue of the high cost of shipping. My pre-shipping subscription email (order# 4815678) shows it going USPS Priority Mail for $0.00.

I figured I’d mention it just in case that’s an error. :)

Hi Steve!

Thanks for letting us know, turns out that was indeed an error :D It looks like our system was having some trouble calculating, since it was trying to fit everything in one gigantic package. Since the minis ship in their own packaging, I've moved them to their own order to try to un-tangle things. It does look like that did the trick, since now both orders are displaying shipping costs.

I'll go ahead and send you a confirmation email for both of them, so you can look them over to verify that everything is correct. Just let me know if our system is doing any more wacky things!

Thanks, Steve!
-Katina

Paizo Employee Customer Service Representative

Franz Lunzer wrote:

Well, my order of Campaign Setting Nidal, AP #129, Comic Spiral of Bones #1 and SAP #5 comes with shipping of $18.30 which seems okay.

But hey, maybe I'm paying Steves shipping with my Pathfinder Playtest Preorder that has no items but a Total of $26.46? (Order #4787442)

Hi Franz,

That's so generous of you! :P I've taken a look into your Playtest Preorder, and it looks like our system was just being stubborn. You should have received a couple of emails with more details. Let me know if you have any more questions!

Thanks,
-Katina

Paizo Employee Customer Service Representative

Cat-thulhu wrote:
Katina Davis wrote:

Hi Cat-thulhu,

It's hard to tell since we haven't actually generated the order yet, so it could just be that the My Subscriptions page is being stubborn. However, it could be partially because of the miniatures.

I took a look into your last Battles order, and it seems that was only able to go UPS International for ~$156. That subscription order (#4517588) didn't include other items like this upcoming one, so that may be another factor. I'll make sure to check in on your order once it's been generated to see if it looks correct or if there are still issues.

Please don't hesitate to let me know if you see anything out of place in the meantime!

See this is why you are such a beloved company. Thanks Katina. Its gone to auth as $100 as cheapest method possible. Ive started a new thread since im happt to pay 156 or so if it means faster and safer delivery, just shocked at the cost that appeared, which i realise is us post not you guys of course.

Hi Cat-thulhu,

It looks like your order is having the same issue that I was explaining to Steve above. Our system was trying to put everything into one shipment, even though the minis are in their own shippable packaging. I've separated your order as well, and I'll be sending you updated confirmation emails.

Unfortunately, it does look like $210 is the correct price for shipping just the minis. I did some investigating to find out why, and it appears that this set is about 5lbs heavier than Maze of Death, for example. It's a whopping 14 lbs, and it appears that UPS International is the only option for it. Just let me know if you want to make any changes, and I'll see what I can do.

Thanks for your patience!
-Katina


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Thanks, Katina. I’ve started a new thread. Nearly sorted but there’s still one or two tweaks, I think.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber
Katina Davis wrote:

Hi Cat-thulhu,

It looks like your order is having the same issue that I was explaining to Steve above. Our system was trying to put everything into one shipment, even though the minis are in their own shippable packaging. I've separated your order as well, and I'll be sending you updated confirmation emails.

Unfortunately, it does look like $210 is the correct price for shipping just the minis. I did some investigating to find out why, and it appears that this set is about 5lbs heavier than Maze of Death, for example. It's a whopping 14 lbs, and it appears that UPS International is the only option for it. Just let me know if you want to make any changes, and I'll see what I can do.

Thanks for your patience!
-Katina

Oh well, at least UPS is the fastest method isn’t it? Should get them faster then. Silver lining and all that. Thanks again Katina.

Paizo Employee Customer Service Representative

Hey folks, just an update that we do believe there is a problem calculating shipping, particularly for minis cases and international orders. Our tech team is looking into those issues but we won't have any updates until at least Monday. I'll be posting in this thread as we know more to keep everybody updated.

If you believe that your order has been affected, please let us know in this thread so we can take a look. Thanks, and have a great weekend!


Pathfinder Battles Case Subscriber

Just wanted to ensure that the shipping for my order gets recalculated- order 4898481, when you take a look at the issue on Monday. Minis & Promo figure shipping this order approx. $130, last order on subscription (same size & weight contents) $75.

Thanks for checking, much appreciated.

Cheers Paul


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Order 4756216. International shipping (to Canada) plus minis. Looks a little odd, especially with the case incentive Hydra shipping separately for the full order and being charged for shipping at over half what the rest of the order is being shipped at. Could be correct, but I would like clarification.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I just received my case of the latest D&D icons of the realms set.

It is significantly bigger and heavier than previous cases. I wonder if that might go some way to explaining the issue with PFBattles subscription shipping costs this month.

Either because WizKids have increased the size of the boosters and hence cases or because they haven’t but their system has erroneously used their most recent shipment (from a different-but-similar product) to advise Paizo of the dimensions of this month’s case.

The Exchange

Pathfinder Battles Case Subscriber; Starfinder Charter Superscriber

This may or may not be an error but for some reason I have 2 packages one with one flip-mat and the other with an AP volume and a flip-mat, I'm not really sure why it would be cheaper/better to ship one flip-mat and an AP in a separate box than the other flip-mat. Its not the end of the world since I'm sure the shipping difference is something like $3 but it was curious, so I figured I'd post.

Paizo Employee Customer Service Representative

Shaudius wrote:
This may or may not be an error but for some reason I have 2 packages one with one flip-mat and the other with an AP volume and a flip-mat, I'm not really sure why it would be cheaper/better to ship one flip-mat and an AP in a separate box than the other flip-mat. Its not the end of the world since I'm sure the shipping difference is something like $3 but it was curious, so I figured I'd post.

Hi Shaudius,

I think this actually may be the correct behavior. For standard post, if a parcel is over 1lb, it has to be at least 50% bound printed material, which the maps are not. Because of this, the AP would be able to go with a map, but another map would not.

I hope this helps! For other folks, we are still looking into the shipping issues and will be updating as soon as we have more info.


I have a questione about the mail for my subscription order. Until last month the shipping cost for the order was 8,29$, this time instead the mail says that the shipping cost is 5,65$ although the order content is unchanged (one Adventure Path issue). Is the shipping cost actually lower than the previous times or this is an error due to the shipping system problems?


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Heh. Nobody in customer service saw THAT one coming! :p

Liberty's Edge

More shipping issues: I have my preferred shipping method set to UPS Ground, but April's subscription order shows as using USPS. Any particular reason?

Dark Archive

Pathfinder Adventure Path Subscriber

Have orders started shipping yet or has there been a delay?

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

Good morning Katina. I notice my sub is now split in two as expected. The non-mini part is shipping standard (12-20 days) while the minis are shipping UPS. The UPs though also states 12-20 days in transit, is this correct for UPS? I always thought this method was much faster, hence the much greater cost.

I also gad to update the expiry date on my card for payment. Has this caused delays?

Paizo Employee Customer Service & Community Manager

Yes, we have an outstanding shipping issue that is delaying the start of subscription shipments. We'll update as soon as we know more.

Dark Archive

Pathfinder Adventure Path Subscriber

Still no luck fixing the issue?

Paizo Employee Customer Service & Community Manager

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The tech team believes they have resolved the issue. However, they feel it is unwise to roll code on a Friday afternoon so they will be rolling early Monday morning and we hope to begin shipping shortly thereafter.


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Good call. Enjoy the weekend, CS people. :)

The Exchange

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Awesome!! Please tell the tech team that we're very grateful for all their hard work in fixing the issue! They deserve an office party or something.


Pathfinder Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

This is smurfing nonsense. I demand that you ship my smurfing books now.

Smurf Smurf


Starfinder Superscriber

Any news on shipping issue?


Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
pithica42 wrote:
Any news on shipping issue?

4 posts up from yours


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Starfinder Superscriber

Yeah, that was from Friday. I was wondering if they actually rolled out the code this morning and if shipping will start today, or not.

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