April 2018 New Release Shipping Thread


Customer Service

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Pathfinder Card Game, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
pithica42 wrote:
Yeah, that was from Friday. I was wondering if they actually rolled out the code this morning and if shipping will start today, or not.

Paizo opens 10am Pacific, your posts were both before that


Starfinder Superscriber

I thought they opened at 9 Pacific, so that's my bad. But they did also say that they'd be rolling out the code early, and it's almost noon, now. So, my question still stands.

Grand Lodge

pithica42 wrote:
Yeah, that was from Friday. I was wondering if they actually rolled out the code this morning and if shipping will start today, or not.

They must have, as my Battle Case and Hydra used to be seperate shipments, but are now added together in a single shipment.

@DearPaizos, could you please check Order 4757938? The shipment price tripled compared to my last Battle Case order (Order 4526314). From $72 to $194. It's the same 9 to 36 business days in transit.


Pathfinder Card Game Subscriber
pithica42 wrote:
I thought they opened at 9 Pacific, so that's my bad. But they did also say that they'd be rolling out the code early, and it's almost noon, now. So, my question still stands.

I got shipping confirmation this evening for my April order.

Customer Service Representative

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The team team rolled some code yesterday to fix the shipping problems and ran some reports to fix shipping on pending orders.

The warehouse was able to start shipping a small number of orders last night and we're hoping that shipping will resume as normal today.

If you are still seeing anything strange with your shipping, please let us know. We're really backlogged, so please provide your order number, as that makes it much faster to look into issues.

Customer Service Representative

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Varun Creed wrote:
pithica42 wrote:
Yeah, that was from Friday. I was wondering if they actually rolled out the code this morning and if shipping will start today, or not.

They must have, as my Battle Case and Hydra used to be seperate shipments, but are now added together in a single shipment.

@DearPaizos, could you please check Order 4757938? The shipment price tripled compared to my last Battle Case order (Order 4526314). From $72 to $194. It's the same 9 to 36 business days in transit.

Diego started looking into this yesterday and we're still waiting more information for the tech team.

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Okies, thankies for the update Sharaya ^w^

*offers hugs*

Paizo Employee Customer Service & Community Manager

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Warehouse is shipping subscriptions now. If you see anything really weird with your order, please let us know.


Pathfinder Battles Case Subscriber
Sara Marie wrote:
Warehouse is shipping subscriptions now. If you see anything really weird with your order, please let us know.

Hi Sara,

Would you take a peek at Order #4835862 to make sure it is not stuck? Thanks!

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

The battles part of my sub, order 4906641, appears to be split into two shipments both usps? Is this correct previously i was under the impression ups was the only way.

The other half, order 4755461, is shipping standard. So a different post method, is this correct?

Just want to be sure so things move forward smoothly. Thanks in advance.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

That’s what happened to me. The case went USPS and the incentive standard mail.

My guess is the tech team’s fix defaulted to “cheapest possible”.

Scarab Sages

Pathfinder Companion, Maps, Pawns Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Superscriber

I have an order for some dice, #4903838, that's in my sidecart and listed as complete, while my monthly subscription is listed as pending, order #4754063. I hope it's not stuck.

Silver Crusade RPG Superstar 2014 Top 16

My order, 4751856, is still showing pending. Have the majority of subscription shipments been processed at this time, or are we still waiting on a bunch like mine?


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

From the relative lack of preview comments in the Products section, I am guessing that shipping isn't very far along. Apparently even Skeld hasn't gotten his shipping notice yet.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I got mine earlier today.

Like way earlier than usual, the warehouse must've come in early today.


Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Due to the hiccups that occurred when should we ask customer service to look into a possible missed shipment?

Sovereign Court

still waiting :(


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber
Mogloth wrote:
Due to the hiccups that occurred when should we ask customer service to look into a possible missed shipment?

The End Shipping Estimate currently listed in the OP is April 20th. If your order hasn't shipped by the 21st (or they haven't come into this thread to adjust their estimate by then), you should contact Customer Service.

Customer Service Representative

JLant wrote:


Would you take a peek at Order #4835862 to make sure it is not stuck? Thanks!

Your order looks fine. The warehouse has processed 1 package of it and the other should process sometime later.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

just received shipping notice for the non mini part of my order. Is there an issue with the mini part of order 4906641?

Customer Service Representative

Cat-thulhu wrote:

The battles part of my sub, order 4906641, appears to be split into two shipments both usps? Is this correct previously i was under the impression ups was the only way.

The other half, order 4755461, is shipping standard. So a different post method, is this correct?

Just want to be sure so things move forward smoothly. Thanks in advance.

UPS showing up as the only option was part of problems that the tech team had to fix. Your shipping method was fixed through a tool in the system after the warehouse rolled those fixes to the site.

Since your preferred shipping option is set to USPS First-Class, your hydra mini is shipping first class and the case is shipping via priority (since it's too heavy to ship first class).

Customer Service Representative

logic_poet wrote:
I have an order for some dice, #4903838, that's in my sidecart and listed as complete, while my monthly subscription is listed as pending, order #4754063. I hope it's not stuck.

Order 4903838 was added to your sidecart after order 4754063 was generated, instead of being combined directly with that order. This means that it will wait to ship with your May order.

Since order 4754063 hasn't been processed for shipping yet, I've combined the items from your sidecart that are ready to ship. You should get an updated order confirmation email soon.

Customer Service Representative

cartmanbeck wrote:
My order, 4751856, is still showing pending. Have the majority of subscription shipments been processed at this time, or are we still waiting on a bunch like mine?

A bunch of orders are still waiting. Your order looks fine.

Customer Service Representative

Mogloth wrote:
Due to the hiccups that occurred when should we ask customer service to look into a possible missed shipment?

The warehouse just started shipping in full force yesterday. For now, I would advise patience while we see how the next couple of days go. They are shipping as fast as they can.

Since the hiccups were related to shipping methods - if you have concerns about your shipping method or number of packages, please let us know.

Customer Service Representative

Cat-thulhu wrote:
just received shipping notice for the non mini part of my order. Is there an issue with the mini part of order 4906641?

Nope. They are different items shipping in different package types. They are likely to be processed at different times, based on how the warehouse is optimizing shipments.

Paizo Employee Customer Service & Community Manager

To provide some context, when I looked earlier today about 1/2 of the Adventure Path volumes had not shipped yet.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber
Sharaya wrote:
Cat-thulhu wrote:

The battles part of my sub, order 4906641, appears to be split into two shipments both usps? Is this correct previously i was under the impression ups was the only way.

The other half, order 4755461, is shipping standard. So a different post method, is this correct?

Just want to be sure so things move forward smoothly. Thanks in advance.

UPS showing up as the only option was part of problems that the tech team had to fix. Your shipping method was fixed through a tool in the system after the warehouse rolled those fixes to the site.

Since your preferred shipping option is set to USPS First-Class, your hydra mini is shipping first class and the case is shipping via priority (since it's too heavy to ship first class).

Is it too late to change the hydra to the same method so both mini parts ship priority? I hadnt realised id changed the default to first class, usually i leave it ups when minis are due. I must have changed it when the ups cost came through. Sorry.


Starfinder Superscriber

Hey Sharaya/Sara, I have a similar situation to some others above. My order 4940234 is 'complete', and sitting in my sidecart.

Order 4541635 is 'pending', (I have received 1 item, received about a week ago). But the rest of that order is waiting for the subscription(Starfinder AP) to ship with it.

Any chance to get my side cart added to it since it's still pending. If it's too late, that's fine, waiting on my sidecart until next month isn't a problem, I don't need/want it asap.

Grand Lodge

Sharaya wrote:
Varun Creed wrote:


@DearPaizos, could you please check Order 4757938? The shipment price tripled compared to my last Battle Case order (Order 4526314). From $72 to $194. It's the same 9 to 36 business days in transit.
Diego started looking into this yesterday and we're still waiting more information for the tech team.

Hi Sharaya, are you or Diego still looking at this? (and if so, I'll be patient =)) The shipping costs is still $33 more expensive compared to my last Battle Case order.

The only difference is the Starfinder AP book, but that low weight can't make shipping $33 more expensive, correct?


Pathfinder Battles Case Subscriber; Pathfinder Pawns Subscriber

My subscription order (#4884756) is still pending, so unless shipping is expected to continue into Saturday, something is amiss.


Pathfinder Battles Case Subscriber; Pathfinder Pawns Subscriber

(If the issue is the Maze of Death case incentive elementals, go ahead and remove it so everything else can ship.)


Pathfinder Adventure Path, Companion, Lost Omens, Maps, Rulebook Subscriber; Starfinder Superscriber

I appear to be in the same situation. Order 4781231 still pending.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I havent got mine yet, but I expect the last day will be amended. They lost nearly a week with the shipping calculation issue.

Liberty's Edge

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Same here - order 4758328 still pending with subscription items and sidecart (except for a couple of pawn sets that had been part of the order but were shipped separately on 4/9, which I already received).


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

It appears I'm in the same boat as a few others. My minis case shipped out last week. The remaining bit--the books & the incentive--has not yet shipped.

My order # is: 4901035


My only order is for my subscription, although I only reactivated it on the 7th, so not sure if that's why it is still pending. The normal pdf for the adventure is available for purchase tommorow so not sure if something is wrong with my shipment.
Order number is 4528471


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Many of us who already had subscriptions are also still waiting for our shipments. Per earlier posts in this thread, they were a week late in getting that whole process started.

Customer Service Representative

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Shipping progress update: It sounds like the warehouse didn't quite get through everything on Friday, but they are hopeful that they will be done today or tomorrow.


Pathfinder Battles Case Subscriber; Pathfinder Pawns Subscriber

Thanks for the update!

Customer Service Representative

Varun Creed wrote:
Sharaya wrote:
Varun Creed wrote:


@DearPaizos, could you please check Order 4757938? The shipment price tripled compared to my last Battle Case order (Order 4526314). From $72 to $194. It's the same 9 to 36 business days in transit.
Diego started looking into this yesterday and we're still waiting more information for the tech team.

Hi Sharaya, are you or Diego still looking at this? (and if so, I'll be patient =)) The shipping costs is still $33 more expensive compared to my last Battle Case order.

The only difference is the Starfinder AP book, but that low weight can't make shipping $33 more expensive, correct?

I thought Diego mentioned that he had sent you an updated email about it. If you didn't get it or still have any questions, please let us know.

Customer Service Representative

Ari Jordon wrote:
I appear to be in the same situation. Order 4781231 still pending.

Your order actually looks a bit odd, as it did not get a shipping method assigned to it (somehow), so it has been unable to process.

I've done some poking and prodding and will send you an updated order confirmation email. It should be able to ship anytime now.

Customer Service Representative

Tusk the Half-Orc wrote:
Same here - order 4758328 still pending with subscription items and sidecart (except for a couple of pawn sets that had been part of the order but were shipped separately on 4/9, which I already received).

The rest of the order looks fine and should be on its way any time now.

Customer Service Representative

master4sword wrote:
My subscription order (#4884756) is still pending, so unless shipping is expected to continue into Saturday, something is amiss.

It's on a packing list, so it should be shipping today or tomorrow (depending on how the rest of the day goes for the warehouse)

Customer Service Representative

Pigraven wrote:

It appears I'm in the same boat as a few others. My minis case shipped out last week. The remaining bit--the books & the incentive--has not yet shipped.

My order # is: 4901035

The rest of yours is also on a packing list, so I'm guessing you'll see an update today or tomorrow.

Customer Service Representative

Kaene wrote:

My only order is for my subscription, although I only reactivated it on the 7th, so not sure if that's why it is still pending. The normal pdf for the adventure is available for purchase tommorow so not sure if something is wrong with my shipment.

Order number is 4528471

It looks like your order also did not get a shipping method assigned to it, so it hasn't been able to finish processing. I've fixed that and will send you an updated order confirmation email. It should be able to ship today or tomorrow.

Liberty's Edge

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sharaya wrote:
Tusk the Half-Orc wrote:
Same here - order 4758328 still pending with subscription items and sidecart (except for a couple of pawn sets that had been part of the order but were shipped separately on 4/9, which I already received).
The rest of the order looks fine and should be on its way any time now.

Terrific! Thank you for the updates, Sharaya!

Liberty's Edge

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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hi folks,

Can you check on #4897621 I got the Cards shipped two weeks ago, but both the minis and the books are still pending (so long ago that the card authorization expired over a week ago).

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Card Game, Companion, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Guess I will jump in on this in case there is a problem.

Please check on order Order 4754933 which is still pending.


Pathfinder Battles Case Subscriber

Is order 4898758 okay for my battles case? I got an adventure path shipment in the mail yesterday, they should not have been shipping separately I would not have thought O.o

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