I had customer service over the phone help process my order for my starfinder subscriptions with a Gencon pickup. After they processed my cart a bunch of old items showed up in it and it showed it was full. I was still on the phone with customer service so they emptied the cart for me. Well now my cart shows it's empty but it still reads its full and will not allow me to add anything to it, and to contact customer service.
I called back a few days later and told customer service I still had the same issue, they said they would have to submit a ticket. I was checking what was the status to that ticket. My concern is when I'm in line at Gencon I do not want any issues trying to check out with my subscriptions, especially Thursday morning. I'm sure it will be crazy at the booth.
My other issue is, when customer service processed my order I never recieved any confirmation email on it. I see my Gencon pickup items in my side cart but when I click on the actual order number it does not show all the side cart items on that order.
Hello General,
I just spoke to the tech team and they tell me you should be able to access your cart again. Let me know if you still cannot.
All of your subscription items are still in your sidecart because we have not processed the GenCon pickup orders yet. We expect to do that this week. When we do the items will be moved from your sidecart and into an order. At that time you will be charged, receive an email confirmation, and the PDFs will become available for download. I do see all of your subscription items in your sidecart waiting.
Hello General,
I just spoke to the tech team and they tell me you should be able to access your cart again. Let me know if you still cannot.
All of your subscription items are still in your sidecart because we have not processed the GenCon pickup orders yet. We expect to do that this week. When we do the items will be moved from your sidecart and into an order. At that time you will be charged, receive an email confirmation, and the PDFs will become available for download. I do see all of your subscription items in your sidecart waiting.
All fixed, Thank you