Customer Service Dire Care Bear Manager
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April showers bring a host of new May product releases!
- Products
Adventure Path #81: Shifting Sands (Mummy’s Mask 3 of 6)
Flip-Mat: Hill Country
Cards: Tides of Battle
Cards: Deluxe Harrow Deck
Campaign Setting: Occult Mysteries
Player Companion: The Harrow Handbook - Authorization (Order Spawning) Date: May 8th
- Begin Shipping Estimate: May 12th
- End Shipping Estimate: May 23rd
- Street Date for Paizo Products: May 28th
- Products
Audio Drama:Legends—Rise of the Runelords #2: The Skinsaw Murders CD**
~ Will ship with May Paizo Releases
Comics: Pathfinder—City of Secrets #1
~ Will *not* ship with May Paizo Releases
Battles—Reign of Winter
~ Will *not* ship with May Paizo Releases - Comics Authorization (Order Spawning) Date: May 20th
- Comics Begin Shipping Estimate: May 20th/21st ish
- Comics End Shipping Estimate: May 23rd
- Comics Street Date for Licensed Products: May 21st
- Battles Authorization (Order Spawning) Date: May 30th
- Battles Begin Shipping Estimate: June 3rd
- Battles End Shipping Estimate: June 4th or 5th
- Battles Street Date for Licensed Products: June 4th
**We do not yet have a Audio Drama subscription.
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of longer than 2-6 days, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
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Hey Sara,
Thanks for posting this up, but don't forget to sticky it so it doesn't get lost :P
Matt
Is there any way to apply the MAY14 voucher to the subscription order for this month?
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Customer Service Dire Care Bear Manager
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I'm working with the tech team to make sure everything with "hold for monthly" and "ship as soon as possible" works the way we intend as some of the subscription code has/is changing.
If things work as intended, if you have selected "Ship as soon as possible" your Comics and Battles subscriptions will ship as soon as they are ready to ship from the warehouse. If you have selected "Hold for monthly" both should wait for the June subscriptions. If you change it from "Hold for Monthly" sometime after the order spawning date for comics but but the one for Battles, then comics and Battles should ship together but before the subscription shipment in June.
I'm waiting on some confirmations from our Webstore Gninja and the tech team before I add the dates into the main post for shipping details though.
Order spawn engine in warm up mode?
*listens for a distant whirring noise*
:)
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Customer Service Dire Care Bear Manager
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Haven't turned the key yet. Waiting to make sure Tech Team put all the spark plugs back in order and filled the tank up with gas. Also hoping the hornets nest in the trunk and the mouse nest in the engine have both been cleared out.
Also hoping the hornets nest in the trunk and the mouse nest in the engine have both been cleared out.
I was wondering what that buzzing was...
Customer Service Representative
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| 4 people marked this as a favorite. |
Also hoping the hornets nest in the trunk and the mouse nest in the engine have both been cleared out.I was wondering what that buzzing was...
Yeah, I think that the hornets and the mice have formed an alliance. The mice are now using the hornets as mounts and have started singing "The Flight of the Valkyries".
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Zoom zoom!
Got my notice. Yea !
-- david
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Customer Service Dire Care Bear Manager
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Should I expect the two Harrow Decks I preordered to ship with my subscription shipment? I'm not a subscriber to the pathfinder cards line and I got my order notification for the subscriptions but there's nothing listed on it about the Harrow Decks.
The system didn't combine them together as it looks like the Harrow Decks were in an actual order by themselves instead of the sidecart. I've merged the two orders and sent you a new confirmation email.
It looks like my Harrow Deck is still sitting in my side cart as well. Any chance it could get into this order? Thanks!
My preorder of the second legends CD doesn't seem to have made it into the subscription order. Is that a glitch with the software or with me?
Cool! Everything's better with robots.
Thanks, Sara. All looks great now. :)
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Customer Service Dire Care Bear Manager
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Gary and Christopher are doing some repair work in the code that generates shipping labels. There may be a few customers that see shipping notices this afternoon as they do final testing to make sure things work. If you see a shipping email, your packages won't leave until Monday at the very earliest. Because 99.9% of subscribers will not start to see shipping notices until next week, I would ask that anyone who does, be considerate and discreet about the contents of the books if you choose to look at your PDFs (for subscribers who get free PDFs when their book ships).
cheers!
sara marie
Any news on when Emerald spire kickstarter Pdfs are going to become downloadable for backers?
This is unrelated to the subscription run. I expect sometime soon! Not today but soon!
The Harrow Deck is now in my order. Thanks Robots. And robot creators/overseers. You guys rock!
They have
...
:D
Downloaded my stuff Tuesday evening.
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Customer Service Dire Care Bear Manager
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Things seem to be proceeding normally. People with Hold for monthly are getting it put into their sidecarts as expected. Please let me know if you have any questions or concerns. We haven't had comics in several months and we've made a lot of changes since the last time!
EDIT: Nevermind - read the OP. :p
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Customer Service Dire Care Bear Manager
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The warehouse should be totally wrapped up with May Paizo Subscriptions. If you haven't seen your order ship by now and you don't know why (payment issues or adding a last minute item with a longer "should ship from warehouse time) let customer service know so we can take a peek at your order and nudge it along.
thanks
sara marie
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Customer Service Dire Care Bear Manager
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I just updated things.
Battles Authorization (Order Spawning) Date: May 30th
Battles Begin Shipping Estimate: June 3rd
Battles End Shipping Estimate: June 4th or 5th
Battles Street Date for Licensed Products: June 4th
We were waiting on the physical product to be at our warehouse. I did not want to start authorizing for (in the case of Battles) hundreds of dollars per order and then have them delayed in arriving at our warehouse for some reason (customs, broken down truck, weather, etc). Everything is in the warehouse now and we're going to begin authorizing tomorrow shipping next week to give customer service time to make changes to people's subscriptions where needed.