Tracking packages

[Curmudgeonly]

The last few orders I've had through Paizo I've been unable to track.

Everytime I click on the track package link, I get the following message from UPS:

Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information.

If tracking is unavailable after 3 days, please contact your shipper.

This particular package was my subscription and it shipped on Monday. Is there a reason we can't track these anymore?

Arthur

[StanC]

THe company that handles the scanning will sometimes miss scanning a package. Last months AP was never scanned but I still recieved. Paizo has said that this should not affect the delivery of your package. Checked last night for this months AP and it no tracking on it either.

[Justin Riddler]

Hello Arthur,

Order #2582232 which contains this month's subscription was processed for shipping on June 17th and expected to leave our warehouse by June 21st (today). It is estimated to take 4-8 business days in transit via Standard Post. The window for expected delivery is between June 27th and July 3rd.

Paizo utilizes a sub-service of UPS known as Mail Innovations when we ship our packages Standard Post. What this means is that Mail innovations delivers the package to your local postal sorting office and USPS handles getting the package from there to your address. The UPS-MI tracking number in your email only tracks your order for as long as Mail Innovations has the package.

~Justin Riddler
Customer Service

[sieylianna]

I've also had problems with tracking of packages. There is a reason it is called "snail mail" and it's not justified at the shipping rates which Paizo is charging for subscriptions.

[Mudslyde]

I've had the same problem. The last order (a few weeks ago) never showed up on the UPS Mail number provided, it DID show up at my house. My most recent order is just the same. UPS Mail says no results for the number entered. This is a real problem for me as we have had incidents of mail theft in my neighborhood and I want to know when to expect my package so I can be home to receive it.

Paizo, PLEASE find a way to provide better tracking info!!!

[Sara Marie]

We are working on fixing the Mail Innovations tracking issue. We do not yet have an estimate for when it will be fixed. It should still be arriving within the estimate provided (generally 4-8 business days for domestic packages).