I'm the only one with bad books??


Customer Service


Hi!

I just bought the Wrath of the Righteous adventure path. Happy to have it, I open my book and what I found in it?! Well... tons of mistake.

Some part (Bestiary)is there 2 time in my book. I don't find the page 64 because my book pass from page 48 to page 64.

It was bad luck or this is common??


That sounds like an accidental mis-print. I would contact Paizo customer service. They have always been exceptionally helpful when I have issues. My guess is they will happily exchange it for you.


my version of Swords of Valor started to fall apart almost immediately, the glue for some reason on this book is the s+~@tiest i've EVER seen:(

haven't had that problem with books 1 and 3 so i assume its an anomaly, but i would LOVE to hear what Paizo has to say on the matter


1 person marked this as a favorite.
Kanerian wrote:

Hi!

I just bought the Wrath of the Righteous adventure path. Happy to have it, I open my book and what I found in it?! Well... tons of mistake.

Some part (Bestiary)is there 2 time in my book. I don't find the page 64 because my book pass from page 48 to page 64.

It was bad luck or this is common??

It's bad luck - uncommon but not unheard of.

You'll be able to get an exchange - the first port of call being the retailer you bought it from (whether online or in person). They should accept it back and give you a correct copy.

Silver Crusade

I noticed some slightly dirty pages, sometimes it looks like the paper got dirty before it was printed on. Never happened with hardcover books though.


No you aren't the only one. This was my first and most recent purchase, all my others were from the local game shop but they never had some items I wanted so went direct.

I ordered the first two books for Reign of Winter from Paizo online. The first one, The Snows Of Summer is completely missing pages 17-32. The weren't torn out, just completely omitted at binding. Also, my Bestiary 2 has surface cuts on 2 pages, not unusable just annoying to see as they are barely felt just visibly horrible. That being said, their QC process needes improvement, period. Two products in the same shipment to me means more than uncommon.

However, their customer service is stellar. I called and explained the problem, no question asked other than what's the order number. Replacements are on the way, just too bad I didnt get to have this weeken to prep with Snows, I'll have to stretch the current game another session before starting the new one.

Honorable mention goes to order fulfillment, my order shipped within one business day and believe it or not USPS had it here in 3 days.

Lantern Lodge Customer Service Dire Care Bear Manager

Kanerian wrote:

Hi!

I just bought the Wrath of the Righteous adventure path. Happy to have it, I open my book and what I found in it?! Well... tons of mistake.
Some part (Bestiary)is there 2 time in my book. I don't find the page 64 because my book pass from page 48 to page 64.
It was bad luck or this is common??

Sounds like a misprint, which occasionally happens.

I'm not seeing an order for this on your account. If it was purchased through another retailer, you will want to head back to them for an exchange or refund. They will then get a credit or refund from their distributor. If they are unable or unwilling to help, please let us know.

thanks
sara marie

Lantern Lodge Customer Service Dire Care Bear Manager

captain yesterday wrote:

my version of Swords of Valor started to fall apart almost immediately, the glue for some reason on this book is the s#@&tiest i've EVER seen:(

haven't had that problem with books 1 and 3 so i assume its an anomaly, but i would LOVE to hear what Paizo has to say on the matter

Occasionally a book will not get enough glue when its going through the manufacturing process. This would be a manufacturing defect "mis-binding" and should be returned or exchanged at the place of purchase.

thanks
sara marie

Silver Crusade

I had a binding issue with my copy of Swords of Valor, it fell apart the very first time I opened it. A quick e-mail to paizo followed by a same day response and my replacment copy was added to my next subscription shipment, no charge.

Do issues happen? Yes. But with the two incidents I have had (a sheet was missing from my Bestiary 2 Pawns box) quick responses and fixes have been the nature of the game.

Community / Forums / Archive / Paizo / Customer Service / I'm the only one with bad books?? All Messageboards
Recent threads in Customer Service