September 2022 New Releases and Subscription Shipping


Announcements

Paizo Employee Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in September

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #183: Field of Maidens (Blood Lords 3 of 6)

•Pathfinder Rulebook:

•Pathfinder Special Edition Rulebook:
Pathfinder Lost Omens: Gods & Magic Special Edition

•Pathfinder Lost Omens:

•Pathfinder Maps:
Pathfinder Flip-Mat: Planar Tavern

•Pathfinder Adventure:

•Pathfinder Accessories:

•Pathfinder Pawns:

•Adventure Card Game:

•Adventure Card Game Class Decks:

Starfinder Products

•Starfinder Adventure Path:

•Starfinder Roleplaying Game:

•Starfinder Accessories:

•Starfinder Maps:
Starfinder Flip-Mat:Space Station Promenade

•Non-subscription Paizo Products•
Starfinder Alien Archive 2 Pocket Edition

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Tuesday, September 6
•Begin Shipping Estimate: Thursday, September 8
•End Shipping Estimate: Friday, September 16
•Street Date for Paizo Products: Wednesday, September 21

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

And now my watch begins.

Grand Lodge

My weary eyes gaze to the horizon, watching. Waiting.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

On this wall I will stand until my watch ends.


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Has the July mess been sorted out yet?>


2 people marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Starfinder Superscriber

Good to have a low-output month to catch up on all my reading.


Pathfinder Roleplaying Game Superscriber

Woah, my watch begins already?

Liberty's Edge

Pathfinder Adventure, Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps Subscriber

The Watch begins!


Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Leon Aquilla wrote:
Good to have a low-output month to catch up on all my reading.

It is only a low output month if you aren't a Kingmaker Kickstarter backer (possibly only in the US). My order is big, albeit relatively inexpensive since I paid for most of it years ago.


4 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Pawns, Rulebook, Starfinder Adventure Path Subscriber

I have once again received my "pending" email. I have not received any subscriptions since May because the credit card is expired. I put a new one in, but there's no way to delete the old one. And month after month they try to charge the old one, it fails, and I get an auto-message from customer service to that effect.

I have opened multiple tickets. None have ever received a response.

*exasperated shrug*

Don't know why I'm bothering to even complain at this point.


2 people marked this as a favorite.
Phaedre wrote:

I have once again received my "pending" email. I have not received any subscriptions since May because the credit card is expired. I put a new one in, but there's no way to delete the old one. And month after month they try to charge the old one, it fails, and I get an auto-message from customer service to that effect.

I have opened multiple tickets. None have ever received a response.

*exasperated shrug*

Don't know why I'm bothering to even complain at this point.

I just worked this out. Go to My Account. Scroll down and find the Manage Subscriptions button. Scroll down and find the Select Another Payment Method button. Select the appropriate payment card you previously entered. You will probably receive a warning about how much it is about to authorize for current subscriptions and make you agree.

Once all that is done you can go back to Manage Payment Methods. Now there is no pending payment on the expired card, you should be able to delete it.

Good luck.


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Hm. Need to check some things.


2 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Pawns, Rulebook, Starfinder Adventure Path Subscriber
GM Numbat wrote:
Phaedre wrote:

I have once again received my "pending" email. I have not received any subscriptions since May because the credit card is expired. I put a new one in, but there's no way to delete the old one. And month after month they try to charge the old one, it fails, and I get an auto-message from customer service to that effect.

I have opened multiple tickets. None have ever received a response.

*exasperated shrug*

Don't know why I'm bothering to even complain at this point.

I just worked this out. Go to My Account. Scroll down and find the Manage Subscriptions button. Scroll down and find the Select Another Payment Method button. Select the appropriate payment card you previously entered. You will probably receive a warning about how much it is about to authorize for current subscriptions and make you agree.

Once all that is done you can go back to Manage Payment Methods. Now there is no pending payment on the expired card, you should be able to delete it.

Good luck.

THANK YOU!

I still need customer service to reinstate the missing two months of subscription orders because they're not in there at all anymore, but at least it's fixed going forward...

Sovereign Court

Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Pawns, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

My pending Kingmaker shipment was just re-authorized to ship with subscriptions instead. So hopefully I'm not on the tail end this time!


2 people marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Starfinder Superscriber
Quote:
It is only a low output month if you aren't a Kingmaker Kickstarter backer

I do not kickstart anything. I think a lot of people learned their lesson with Ninja Division on that.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Leon Aquilla wrote:
Quote:
It is only a low output month if you aren't a Kingmaker Kickstarter backer
I do not kickstart anything. I think a lot of people learned their lesson with Ninja Division on that.

It's a good lesson to learn.

That being said I've only had 4 kickstarters really fail. 1 of them is in the process of getting another company to finish their project. Crossing fingers.

I back a lot of projects, majority of them are with companies that have had previously successful campaigns.

What I don't do though? Is back a kickstarter that Paizo endorses because I now understand that Paizo is ok with selling their license and promoting a company that has a history of failing even when their loyal customers repeatedly tell them it is a bad idea.

Allowing Archon to take up the Ninja Division Project, while extremely slow, just delivered half the minis even if they aren't what we ordered.

Archon has a history of success, and before that they had a history of struggle. So for me, my lesson was this.

I no longer pledge what I am not willing to donate, and I only pledge companies that I am confident will deliver.

Still mad at Growler Chill though. That was my first lesson in crowdfunding failure.... Counter top refridgeration unit that will hold and dispense 3 growlers at once? Great Idea that never fulfilled.


Pathfinder Adventure, Adventure Path Subscriber

I’ve emailed Customer Service (ticket 167755) in regards to this order; just wanted to give a heads up as shipping may be right around the corner :-D


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

My watch has ended.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

And now my watch has ended.


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Same. That was fast, but I suppose that is to be expected when I'm only receiving a single AP.


Pathfinder Adventure Path, Lost Omens Subscriber

Watch ended, that was fast!


Pathfinder Companion Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Me too. I've never gotten my PDF this early, so that's pretty exciting.

Thanks Paizo people!


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

My AP this month has gotten side-carted(that damn goblin, is more gremlin). Sent CS an e-mail, hopefully it all works itself out.


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Pathfinder Roleplaying Game Superscriber

Looks like the kobold plush is holding things up again. I wonder why it didn't stay sidecarted if it's not in stock.

Dark Archive

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Got a response today from a customer service email from about a week ago in case you are trying to guesstimate how long the que is these days. With any luck the lighter month might let them catch up the rest of the way.


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theLegend76 wrote:
My AP this month has gotten side-carted(that damn goblin, is more gremlin). Sent CS an e-mail, hopefully it all works itself out.

I saw the same with mine. I sent to CS immediately and made sure to put the subscription month in the subject line (I'm slowly learning). Tonya replied fairly quickly saying she had kicked the kobold (in my case) back to the sidecart and the subscription was set to process.

The previous month CS acknowledged they are trying to track down the system bug that is allowing this to happen.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

This has been an issue for years I think. Has to do with the original slated release date or something. Least that is what I remember someone saying a while back.... long while back.

Basically the system thinks its good to go but the inventory is 0 so your shipment is on hold until it gets the inventory.

Actually had this happen to one of my orders where I ordered 5 of one mini but they only had 4 in inventory. Someone from CS got ahold of me and asked if I wanted to reduce my order to 4 and just release it and got it through that way.

Acquisitives

GM Numbat wrote:


I saw the same with mine. I sent to CS immediately and made sure to put the subscription month in the subject line (I'm slowly learning). Tonya replied fairly quickly saying she had kicked the kobold (in my case) back to the sidecart and the subscription was set to process.

The previous month CS acknowledged they are trying to track down the system bug that is allowing this to happen.

"Who is kicking my fellow proletariat member? More evidence that the oligarchal golem needs to be retired!! KLM!!

I do not believe ill-will as a member of the community. However, the mascot for UPW last I heard was a hard-working kobold and we're coming up on an anniversary.

Liberty's Edge

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Pathfinder Adventure, Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps Subscriber

And, my watch ends this month! Good look, fellow Watchers!


Pathfinder Adventure Path, Lost Omens, Maps, Rulebook Subscriber

Got my stuffs :)

Dark Archive

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Pathfinder Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber

Opened the mailbox, and found stuff = Happy :)


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Pathfinder Maps, Starfinder Maps Subscriber

It would be very useful if the Opening Post in these threads could be updated at the end of the shipping window or once all subs are shipped (whichever comes first) as to a revised end date.

It can feel like you've been skipped when maybe its just a few days delay. The first situation needs a ticket and the second is probably just a waste of CS's time.


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I agree. I don't know if I am at the bottom of the list and the final ship date has slipped, or if my order fell through the cracks and I should send email.

Sigh.

For now, I will live in hope and see what PNW Monday brings.

Sovereign Court

Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Pawns, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Still pending here, too, which is unfortunately normal for me. Very often my orders don’t ship until several days after street date. I feel a little bit like since I was a backer of Kingmaker and a subscriber to multiple other products, they just shoved everything into a side room to deal with all at once when they have time for it, whenever that might be.

Paizo Employee Customer Service Representative

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SHIPPING UPDATE:

Greetings, I have gotten word that our Warehouse is currently working through the last of the subs for Septembers run and that they should be out the door today. Also that the system combined some subs with Kingmaker orders and they should be finished by Wednesday the 21st, in time for street date!

After subs are done priority will be given to the remaining Kingmaker orders.

If you still are havent received shipping confirmation for either your September subs or Kingmaker orders please email customer service with your Paizo associated email account at customer.service@paizo.com
with the Subject line :
(September subscription order # )
or
(Kingmaker order#)

Many thanks.
-Austin


Pathfinder Maps, Starfinder Maps Subscriber

Thanks, Austin.
Greatly appreciated!

Liberty's Edge

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

My watch is now over.


Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Terevalis Unctio of House Mysti wrote:
Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?

It has been stated many times that the books and PDFs will be up for sale on October 26.

Grand Lodge

Pathfinder Adventure, Lost Omens, Pawns, Rulebook Subscriber

Can't wait to pick up the Kingmaker pawns!


Zaister wrote:
Terevalis Unctio of House Mysti wrote:
Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?
It has been stated many times that the books and PDFs will be up for sale on October 26.

I would hope that they would put it on the release schedule so that people do not have to dig through posts.

Paizo Employee Marketing & Media Manager

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Terevalis Unctio of House Mysti wrote:
Zaister wrote:
Terevalis Unctio of House Mysti wrote:
Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?
It has been stated many times that the books and PDFs will be up for sale on October 26.
I would hope that they would put it on the release schedule so that people do not have to dig through posts.

We have a plan. A press release, email, social media, landing page and product pages will all go live, likely next week, after shipping to US backers is compete. This will also update the Release Schedule page. We've been communicating October 26 on socials in the interim.


Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
GM Numbat wrote:
theLegend76 wrote:
My AP this month has gotten side-carted(that damn goblin, is more gremlin). Sent CS an e-mail, hopefully it all works itself out.

I saw the same with mine. I sent to CS immediately and made sure to put the subscription month in the subject line (I'm slowly learning). Tonya replied fairly quickly saying she had kicked the kobold (in my case) back to the sidecart and the subscription was set to process.

The previous month CS acknowledged they are trying to track down the system bug that is allowing this to happen.

Wish I'd seen this earlier... I think that is what happened to my subscriptions this month too.

Of course I was more focused on the pending Kingmaker things coming in so I didn't really pay as much attention to how long this order stayed pending. I'll have to send in a message asking about the order and mentioning the subscription month.


Pathfinder Roleplaying Game Superscriber

The kobold also got me. After it sidecarted, I moved up the queue 1 person in 2 days so I told them to push my order back to October and cancel the kobold. I'm hoping to find one at my local game store,


Pathfinder Maps, Starfinder Maps Subscriber

For preorders/backorders from other companies, its always been a risk, in my experience.

I never selected "send with my subscriptions" in that situation. Things got messed up mor often than they worked smoothly.

Its more expensive freight wise, but if you want to preorder or backorder non paizo products, I'd always tecommend shipping each item on its own, separate order.

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