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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path:
Pathfinder Adventure Path #183: Field of Maidens (Blood Lords 3 of 6)
•Pathfinder Rulebook:
•Pathfinder Special Edition Rulebook:
Pathfinder Lost Omens: Gods & Magic Special Edition
•Pathfinder Lost Omens:
•Pathfinder Maps:
Pathfinder Flip-Mat: Planar Tavern
•Pathfinder Adventure:
•Pathfinder Accessories:
•Pathfinder Pawns:
•Adventure Card Game:
•Adventure Card Game Class Decks:
Starfinder Products
•Starfinder Adventure Path:
•Starfinder Roleplaying Game:
•Starfinder Accessories:
•Starfinder Maps:
Starfinder Flip-Mat:Space Station Promenade
•Non-subscription Paizo Products•
Starfinder Alien Archive 2 Pocket Edition
•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —
•Non-subscription Products by other Publishers•
•Authorization (Order Spawning) Date: Tuesday, September 6
•Begin Shipping Estimate: Thursday, September 8
•End Shipping Estimate: Friday, September 16
•Street Date for Paizo Products: Wednesday, September 21
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.
And now my watch begins.
On this wall I will stand until my watch ends.
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Has the July mess been sorted out yet?>
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Good to have a low-output month to catch up on all my reading.
Woah, my watch begins already?
Good to have a low-output month to catch up on all my reading.
It is only a low output month if you aren't a Kingmaker Kickstarter backer (possibly only in the US). My order is big, albeit relatively inexpensive since I paid for most of it years ago.
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I have once again received my "pending" email. I have not received any subscriptions since May because the credit card is expired. I put a new one in, but there's no way to delete the old one. And month after month they try to charge the old one, it fails, and I get an auto-message from customer service to that effect.
I have opened multiple tickets. None have ever received a response.
*exasperated shrug*
Don't know why I'm bothering to even complain at this point.
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I have once again received my "pending" email. I have not received any subscriptions since May because the credit card is expired. I put a new one in, but there's no way to delete the old one. And month after month they try to charge the old one, it fails, and I get an auto-message from customer service to that effect.
I have opened multiple tickets. None have ever received a response.
*exasperated shrug*
Don't know why I'm bothering to even complain at this point.
I just worked this out. Go to My Account. Scroll down and find the Manage Subscriptions button. Scroll down and find the Select Another Payment Method button. Select the appropriate payment card you previously entered. You will probably receive a warning about how much it is about to authorize for current subscriptions and make you agree.
Once all that is done you can go back to Manage Payment Methods. Now there is no pending payment on the expired card, you should be able to delete it.
Good luck.
Hm. Need to check some things.
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I have once again received my "pending" email. I have not received any subscriptions since May because the credit card is expired. I put a new one in, but there's no way to delete the old one. And month after month they try to charge the old one, it fails, and I get an auto-message from customer service to that effect.
I have opened multiple tickets. None have ever received a response.
*exasperated shrug*
Don't know why I'm bothering to even complain at this point.
I just worked this out. Go to My Account. Scroll down and find the Manage Subscriptions button. Scroll down and find the Select Another Payment Method button. Select the appropriate payment card you previously entered. You will probably receive a warning about how much it is about to authorize for current subscriptions and make you agree.
Once all that is done you can go back to Manage Payment Methods. Now there is no pending payment on the expired card, you should be able to delete it.
Good luck.
THANK YOU!
I still need customer service to reinstate the missing two months of subscription orders because they're not in there at all anymore, but at least it's fixed going forward...
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It is only a low output month if you aren't a Kingmaker Kickstarter backer
I do not kickstart anything. I think a lot of people learned their lesson with Ninja Division on that.
It is only a low output month if you aren't a Kingmaker Kickstarter backerI do not kickstart anything. I think a lot of people learned their lesson with Ninja Division on that.
It's a good lesson to learn.
That being said I've only had 4 kickstarters really fail. 1 of them is in the process of getting another company to finish their project. Crossing fingers.
I back a lot of projects, majority of them are with companies that have had previously successful campaigns.
What I don't do though? Is back a kickstarter that Paizo endorses because I now understand that Paizo is ok with selling their license and promoting a company that has a history of failing even when their loyal customers repeatedly tell them it is a bad idea.
Allowing Archon to take up the Ninja Division Project, while extremely slow, just delivered half the minis even if they aren't what we ordered.
Archon has a history of success, and before that they had a history of struggle. So for me, my lesson was this.
I no longer pledge what I am not willing to donate, and I only pledge companies that I am confident will deliver.
Still mad at Growler Chill though. That was my first lesson in crowdfunding failure.... Counter top refridgeration unit that will hold and dispense 3 growlers at once? Great Idea that never fulfilled.
My watch has ended.
And now my watch has ended.
Same. That was fast, but I suppose that is to be expected when I'm only receiving a single AP.
Watch ended, that was fast!
Me too. I've never gotten my PDF this early, so that's pretty exciting.
Thanks Paizo people!
My AP this month has gotten side-carted(that damn goblin, is more gremlin). Sent CS an e-mail, hopefully it all works itself out.
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Looks like the kobold plush is holding things up again. I wonder why it didn't stay sidecarted if it's not in stock.
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My AP this month has gotten side-carted(that damn goblin, is more gremlin). Sent CS an e-mail, hopefully it all works itself out.
I saw the same with mine. I sent to CS immediately and made sure to put the subscription month in the subject line (I'm slowly learning). Tonya replied fairly quickly saying she had kicked the kobold (in my case) back to the sidecart and the subscription was set to process.
The previous month CS acknowledged they are trying to track down the system bug that is allowing this to happen.
This has been an issue for years I think. Has to do with the original slated release date or something. Least that is what I remember someone saying a while back.... long while back.
Basically the system thinks its good to go but the inventory is 0 so your shipment is on hold until it gets the inventory.
Actually had this happen to one of my orders where I ordered 5 of one mini but they only had 4 in inventory. Someone from CS got ahold of me and asked if I wanted to reduce my order to 4 and just release it and got it through that way.
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I saw the same with mine. I sent to CS immediately and made sure to put the subscription month in the subject line (I'm slowly learning). Tonya replied fairly quickly saying she had kicked the kobold (in my case) back to the sidecart and the subscription was set to process.The previous month CS acknowledged they are trying to track down the system bug that is allowing this to happen.
"Who is kicking my fellow proletariat member? More evidence that the oligarchal golem needs to be retired!! KLM!!
Got my stuffs :)
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It would be very useful if the Opening Post in these threads could be updated at the end of the shipping window or once all subs are shipped (whichever comes first) as to a revised end date.
It can feel like you've been skipped when maybe its just a few days delay. The first situation needs a ticket and the second is probably just a waste of CS's time.
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I agree. I don't know if I am at the bottom of the list and the final ship date has slipped, or if my order fell through the cracks and I should send email.
Sigh.
For now, I will live in hope and see what PNW Monday brings.
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Still pending here, too, which is unfortunately normal for me. Very often my orders don’t ship until several days after street date. I feel a little bit like since I was a backer of Kingmaker and a subscriber to multiple other products, they just shoved everything into a side room to deal with all at once when they have time for it, whenever that might be.
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SHIPPING UPDATE:
Greetings, I have gotten word that our Warehouse is currently working through the last of the subs for Septembers run and that they should be out the door today. Also that the system combined some subs with Kingmaker orders and they should be finished by Wednesday the 21st, in time for street date!
After subs are done priority will be given to the remaining Kingmaker orders.
If you still are havent received shipping confirmation for either your September subs or Kingmaker orders please email customer service with your Paizo associated email account at customer.service@paizo.com
with the Subject line :
(September subscription order # )
or
(Kingmaker order#)
Many thanks.
-Austin
Thanks, Austin.
Greatly appreciated!
Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?
Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?
It has been stated many times that the books and PDFs will be up for sale on October 26.
Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?It has been stated many times that the books and PDFs will be up for sale on October 26.
I would hope that they would put it on the release schedule so that people do not have to dig through posts.
Marketing & Media Manager
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I would hope that they would put it on the release schedule so that people do not have to dig through posts.Is there any information on when those who did not buy into the Kingmaker Kick Starter will be able to purchase the anniversay editions?It has been stated many times that the books and PDFs will be up for sale on October 26.
We have a plan. A press release, email, social media, landing page and product pages will all go live, likely next week, after shipping to US backers is compete. This will also update the Release Schedule page. We've been communicating October 26 on socials in the interim.
My AP this month has gotten side-carted(that damn goblin, is more gremlin). Sent CS an e-mail, hopefully it all works itself out.I saw the same with mine. I sent to CS immediately and made sure to put the subscription month in the subject line (I'm slowly learning). Tonya replied fairly quickly saying she had kicked the kobold (in my case) back to the sidecart and the subscription was set to process.
The previous month CS acknowledged they are trying to track down the system bug that is allowing this to happen.
Wish I'd seen this earlier... I think that is what happened to my subscriptions this month too.
Of course I was more focused on the pending Kingmaker things coming in so I didn't really pay as much attention to how long this order stayed pending. I'll have to send in a message asking about the order and mentioning the subscription month.
The kobold also got me. After it sidecarted, I moved up the queue 1 person in 2 days so I told them to push my order back to October and cancel the kobold. I'm hoping to find one at my local game store,
For preorders/backorders from other companies, its always been a risk, in my experience.
I never selected "send with my subscriptions" in that situation. Things got messed up mor often than they worked smoothly.
Its more expensive freight wise, but if you want to preorder or backorder non paizo products, I'd always tecommend shipping each item on its own, separate order.