Order #1666272 (Damaged)

Hi,

I just went to the post office to pick up my order 1666272 which contained both my adventure path #44 and my Rule of Fear Campaign setting book.

It seemed that the package got wet somewhere and while my Rule of Fear book is okay, my Trial of the Beast did not fare the weather as well and the back ten pages are stuck together and the back cover is peeling away from the cardboard. I've pried the pages apart but there is lots of warping on the backcover and alot of smudging on the last pages where they have been stuck together and then pulled away.

While I can still read them (thankfully most of the damage avoided the module information and I can still read what other bits are there) is it possible to get better packaging when I pick my shipping options, especially when I place a multiple order? This is also because having my two books bundled into the usual cardboard envelope has also caused both of them to have bent corners, warped edges and spines. I know bundling orders is meant to save you money, and it saves me time as it takes a while for things to get out to Australia, but I'd rather pay the extra dollars to have the packaging upgraded so these wonderful books arrive undamaged.

Sorry about the fuss,

Sammi

I would suggest talking to your mail carrier or your local post office about not leaving your packages/envelopes in the rain.

Usually if one or two packages are damaged, its s fluke, but if you see a consistent pattern of wet/damaged packages that discussing with your carrier doesn't resolve, you may need to consider changing shipping methods. Priority would result in your products being shipped in a box rather than an envelope.

thanks
sara marie

I would suggest talking to your mail carrier or your local post office about not leaving your packages/envelopes in the rain.

Usually if one or two packages are damaged, its s fluke, but if you see a consistent pattern of wet/damaged packages that discussing with your carrier doesn't resolve, you may need to consider changing shipping methods. Priority would result in your products being shipped in a box rather than an envelope.

thanks
sara marie

Do multiple orders usually ship in the cardboard envelopes?

I'm just wondering because I'm planning to buy Ultimate Magic, and I was thinking about bundling it with my next AP subscription, and I don't think both books would fit in a envelope. Do they ship in a box if there is a hardcover in the order? If not how would they be shipped?

Do multiple orders usually ship in the cardboard envelopes?

I'm just wondering because I'm planning to buy Ultimate Magic, and I was thinking about bundling it with my next AP subscription, and I don't think both books would fit in a envelope. Do they ship in a box if there is a hardcover in the order? If not how would they be shipped?

In many cases, bundling a hardcover book with your subscription shipment would mean that it would all ship in one box. However, depending on the number of books, and the weight of the package, orders shipping via standard postal delivery do occasionally get split up into a bunch of things in the box and one or two of the softcovers in an envelope.

If you are just getting the Ultimate Magic and the AP shipped together, it will most likely ship in the box together. You will be able to tell for sure when we send the confirmation email for the subscription order.

When our system sees that, multiple orders are shipping at the same time, it does try to automatically bundle orders, however, to make sure that two orders are shipped together, choose one of the options during check out to either ship with a pending order or ship with the next subscription order.

Let me know if you have any other questions.

thanks
sara marie